Scribd Logo
Upload

Welcome to Scribd!

  • 130 views

    How To Delete Old Backups From The Offline Device - v1.1

    Uploaded by

    David Žabak
    This document provides instructions for deleting old backup files from an Acronis storage gateway when the backed up device is offline. It involves installing an agent on a dummy device to obtain a certificate, connecting to the storage gateway using the archive_tool, navigating to the file location, and removing the specific file. The file will no longer appear on cloud storage and occupied space will be released, even though it may still be visible in the backup storage section of the Acronis portal. It is important to clean up the testing environment by deleting plans and devices after using the archive tool.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    How To Delete Old Backups From The Offline Device - v1.1

    Uploaded by

    David Žabak
    130 views7 pages
    This document provides instructions for deleting old backup files from an Acronis storage gateway when the backed up device is offline. It involves installing an agent on a dummy device to obtain a certificate, connecting to the storage gateway using the archive_tool, navigating to the file location, and removing the specific file. The file will no longer appear on cloud storage and occupied space will be released, even though it may still be visible in the backup storage section of the Acronis portal. It is important to clean up the testing environment by deleting plans and devices after using the archive tool.

    Original Description:

    Original Title

    How to delete old backups from the offline device_v1.1

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document provides instructions for deleting old backup files from an Acronis storage gateway when the backed up device is offline. It involves installing an agent on a dummy device to obtain a certificate, connecting to the storage gateway using the archive_tool, navigating to the file location, and removing the specific file. The file will no longer appear on cloud storage and occupied space will be released, even though it may still be visible in the backup storage section of the Acronis portal. It is important to clean up the testing environment by deleting plans and devices after using the archive tool.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    130 views7 pages

    How To Delete Old Backups From The Offline Device - v1.1

    Uploaded by

    David Žabak
    This document provides instructions for deleting old backup files from an Acronis storage gateway when the backed up device is offline. It involves installing an agent on a dummy device to obtain a certificate, connecting to the storage gateway using the archive_tool, navigating to the file location, and removing the specific file. The file will no longer appear on cloud storage and occupied space will be released, even though it may still be visible in the backup storage section of the Acronis portal. It is important to clean up the testing environment by deleting plans and devices after using the archive tool.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 7
    At a glance
    Powered by AI
    The procedure describes the steps to delete old backup archives from an Acronis storage gateway when the backed up device is offline or deleted.

    The purpose of the procedure is to obtain an agent certificate to communicate with the Acronis gateway for storage of a particular customer when the original backed up device is no longer available.

    The steps involved in installing and registering the agent on a dummy device are to download the agent, generate a registration token, install and register the agent, and run a backup plan to obtain the certificate.

    How to delete old backups from the offline device

    Document history
    Version Date Author Status

    1.0 14 Jan 2021 Petr Klimes Initial version

    16 Jun 2021 Jan Holecek Review of 1.0

    1.1 07 Dec 2021 Jan Holecek Removed info how to get Administration credentials from https://us-cloud.acronis.com/

    and change direct link to downloading current archive_tool

    07 Dec 2021 Martin Novy Review of 1.1

    Table of Contents
    Source
    Overview
    Procedure
    Installation and registration of agent on the dummy device
    Obtaining a certificate
    Connection to Acronis storage gateway
    Deleting of the affected archive files from the Acronis storage gateway

    Content
    Source
    https://kb.acronis.com/content/67228

    Overview
    That procedure can be used when there is more than one device under the customer tenant, and the backup archives cannot be deleted because
    the related device is offline or even deleted

    Procedure

    Installation and registration of agent on the dummy device


    The procedure describes how to obtain the agent certificate to communicate with Acronis gateway for storage of the particular customer

    Go to the dummy device (you can use one of our testing devices 01-Test Environment)
    Log in to the Acronis portal (based on the Acronis instance you can go to eu8-cloud.acronis.com or us-cloud.acronis.com) with the customer
    administrator account

    Customer administrator credentials for eu8-cloud.acronis.com you can find in Vault


    Click on the +Add button and download the agent based on the OS

    Then scroll down and generate a registration token


    Install and register the agent

    Obtaining a certificate
    The certificate is generated once the Acronis gateway is contacted by the agent for the first time, during backuping

    Create and configure a simple backup plan

    Run the backup plan


    On the dummy device find the certificate located in %allusersprofile%\Acronis\BackupAndRecovery\OnlineBackup\Default
    If there are more than one certificate file, collect the certificate without additional numbers in name (e.g. <account>.crt not <account>(2).crt)

    Connection to Acronis storage gateway


    Log in to the Acronis eu8-cloud.acronis.com or us-cloud.acronis.com with your user account
    Find out the cloud storage address from the Management Portal web GUI
    Download archive_tool from Acronis KB, unpack and place it on the dummy device
    Copy obtained the certificate and rename the file into cert.ctr

    Open command line as administrator


    Navigate to the directory where you saved archive_io_ctl
    To connect to cloud storage execute archive_io_ctl --astor <storage_address> --cert cert.crt where <storage_address> is cloud storage
    address
    Deleting of the affected archive files from the Acronis storage gateway
    In the Acronis, management service check the backup file name which should be deleted

    Navigate to the folder where the archives are located by cd 1 and list the contents of this folder ls

    Remove the specific file by rm command


    The file is not presented on the cloud storage anymore and occupied space is released even the file is still visible in the BACKUP STORAGE

    After the usage of the archive tool in the EU instance of Acronis eu8-cloud.acronis.com, there will be a new P1 incident created in New
    Radek Ops Dash DCC, so do not forget to handle it based on the procedure described here
    Once the operation is done, do not forget to do a cleanup of the environment
    Delete backup plan and the customer device for which the Archive tool was used
    Delete backup plan and backup data in the Acronis management portal for the dummy device
    Uninstall the agent from the dummy device

    You might also like