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Fizza Dastgir Bhatti

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MIDTERM EXAMINATION
Spring 2009
ENG301- Business Communication (Session - 2)

Question No: 1 ( Marks: 1 ) - Please choose one

Which one of the followings is not aspect of the AIDA plan?

► Attention
► Interest
► Desire and action
► Skill

Question No: 2 ( Marks: 1 ) - Please choose one

It has been in use since 1950. It uses full–block form and open punctuation. No
salutation or complimentary close is used. Reader’s name, is used in the first and last
sentences. Subject and writer’s name are typed in capitals.

Match the above with one of the followings:

► The Block-form / Modified – Block

► Full-Block
► The Semi-Block
► AMS (Administrative Management Society)

Question No: 3 ( Marks: 1 ) - Please choose one

It does not mean that the use of old-fashioned expressions such as ‘your kind enquiry’,
‘thank you’ and ‘please’. Rather, it grows out of respect and concern for others. It is a
quality that enables a request to be refused without killing all hope of future business.
Match this statement with one of the following principles of communication:

► Conciseness
► Courtesy
► Consideration
► Completeness

Question No: 4 ( Marks: 1 ) - Please choose one

Which one of the followings is not the purpose of communication?

► To initiate some action

► To impart information, ideas, attitudes, beliefs or feelings.
►
To establish, acknowledge or maintain links or relations with other people.

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Vu Askari Team Star
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► To make the people fool and sell your products.

Question No: 5 ( Marks: 1 ) - Please choose one

Globalization means that for a Company to survive, it must establish markets not only in
its own country but also in--------------------.

► two countries
► six countries
► many countries
► the whole world

Question No: 6 ( Marks: 1 ) - Please choose one

The last paragraph should be--------------- for an effective business message.
► concise, correct
► long, concrete
► long, verbose
► concise, long

Question No: 7 ( Marks: 1 ) - Please choose one

To communicate easily and effectively with your readers, how many number of
principles of communication are applied:

► Nine
► Seven
► Eleven
► Six

Question No: 8 ( Marks: 1 ) - Please choose one

In----------- characteristics such as body shape, body odors and skin color are included.

► Mental
► Physical
► Spiritual
► verbal

Question No: 9 ( Marks: 1 ) - Please choose one

Selecting some details and omitting others is a process called:

► Abstracting

► Extracting

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Vu Askari Team Star
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► Attracting
► Fascinating

Question No: 10 ( Marks: 1 ) - Please choose one

A letter that completes a valid contract between a buyer and a seller is called:

► An order letter
► An acknowledgement letter
► An inquiry letter
► A sales letter

Question No: 11 ( Marks: 1 ) - Please choose one

As good-news plan is similar to direct-request plan, so is persuasive plan to-------
---- plan.

► good news
► bad news
► pleasant news
► moderate news

Question No: 12 ( Marks: 1 ) - Please choose one

------------------- is often effective for getting a motivational message out to a large
number of people.

► Groupware
► Videotape
► Software
► Teleconferencing

Question No: 13 ( Marks: 1 ) - Please choose one

Communication is the process by which individuals share:

► Coordinate activities,and make decisions

► Body movements
► Techniques
► Skills

Question No: 14 ( Marks: 1 ) - Please choose one

‘AMS’ is the abbreviation of:

► Administrative Management Society

► Alcholical Member Society

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Vu Askari Team Star
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► Advanced Management Society
► Asian Management Society

Question No: 15 ( Marks: 1 ) - Please choose one

Sometimes an extra message is added at the end of a letter and is known as:

► Postscript
► Attention line
► Subject line
► Copy notation

Question No: 16 ( Marks: 1 ) - Please choose one

-------------------is included to remind the reader to check for additional pages of
information.

► Copy of notation
► Enclosure
► Subject line
► Attention line
MIDTERM EXAMINATION
Spring 2009
ENG301- Business Communication (Session - 3)
Ref No:
Time: 60 min
Marks: 38
Question No: 1 ( Marks: 1 ) - Please choose one

AIDA plan stands for:

► Attention, Interest, Desire, Action

► Authority, Interest, Disclose, Accuracy
► Accuracy, Internal, Diction, Attention
► Action, Interest, Desire, Authority

Question No: 2 ( Marks: 1 ) - Please choose one

This format is considered to be the most modern. All essential parts in this form are
started from the left-hand margin. Open punctuation should be used in this form. This
form saves time more than any other form.
Match the above with one of the followings:

► The Block-form / Modified – Block

► Full-Block
► The Semi-Block

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Vu Askari Team Star
www.Vuaskari.com
► AMS (Administrative Management Society)

Question No: 3 ( Marks: 1 ) - Please choose one

Before writing a message, which of the following steps are necessary for effective
communication?

► Define the purpose of the message.

► Analyze your audience – readers or listeners, outline – organize – your message.
► Choose the ideas to include, collect all the facts to back up these ideas.
► All of the above

Question No: 4 ( Marks: 1 ) - Please choose one

In order to understand verbal and nonverbal communication which of the following
things should we do?

► Accept cultural differences

► Studying your own culture
► Learn about other cultures
► All of the above

Question No: 5 ( Marks: 1 ) - Please choose one

It refers to the behavioral characteristic, typical of a group, it can be defined as all the
ways of life including arts, beliefs and institutions of a population that are passed down
from generation to generation.
Match this statement with one of the following concepts:

► Culture
► Communication
► Social lag
► Norms

Question No: 6 ( Marks: 1 ) - Please choose one

They maintain friendly, pleasant relations with you, regardless, whether you agree with
them or not. Good communicators command your respond and goodwill. You are willing
to work with them again, despite their differences.
Match the above statement with one of the followings:

► Precision
► Credibility
► Control
► Congeniality

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 Composed & Solved
Fizza Dastgir Bhatti
Vu Askari Team Star
www.Vuaskari.com

Question No: 7 ( Marks: 1 ) - Please choose one

Intensity (loud/soft); pitch height (high/low) represent which one of the followings:

► Vocal characterizers (vocal qualities)

► Vocal Qualifiers
► Vocal Segregates
► Vocal barriers

Question No: 8 ( Marks: 1 ) - Please choose one

Message
Communicator Audience
As “sender” Noise as “receiver”
This model represents which theory of communication?
► Social environment theory
► General theory
► Rhetorical theory
► Electronic theory

Question No: 9 ( Marks: 1 ) - Please choose one

Which one of the subjects is not the part of communication?

► Semantics (the study of word choice)

► Linguistics (the study of language)
► Rhetoric (the study of writing and speaking effectively)
► Geology

Question No: 10 ( Marks: 1 ) - Please choose one

Selecting some details and omitting others is a process called:

► Abstracting

► Extracting
► Attracting
► Fascinating

Question No: 11 ( Marks: 1 ) - Please choose one

What is the main idea that you wish to communicate?

► Message
► Medium
► Context
► Feedback

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Fizza Dastgir Bhatti
Vu Askari Team Star
www.Vuaskari.com

Question No: 12 ( Marks: 1 ) - Please choose one

While sending the message, you are__________

► decoder

► encoder
► decoder and encoder
► initiater

Question No: 13 ( Marks: 1 ) - Please choose one

Recommendation letter provides:

► Suggestion
► Information
► Advice
► Material information

Question No: 14 ( Marks: 1 ) - Please choose one

When the company thinks your audience will be interested in what you have to say or
willing to cooperate, it usually opts for:

► Indirect approach
► Direct approach
► Neutral approach
► Modern approach

Question No: 15 ( Marks: 1 ) - Please choose one

Demographic changes have something to do with:

► Population
► Culture
► Environment
► Situation

Question No: 16 ( Marks: 1 ) - Please choose one

Memo is the short form of:

► Mamorandum
► Memory
► Memorial
► Momentom

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 Composed & Solved
Fizza Dastgir Bhatti
Vu Askari Team Star
www.Vuaskari.com

Question No: 1 ( Marks: 1 ) - Please choose one

Before writing a message, which of the following steps are necessary for effective
communication?

► Define the purpose of the message.

► Analyze your audience – readers or listeners, outline – organize – your message.
► Choose the ideas to include, collect all the facts to back up these ideas.
► All of the above

Question No: 2 ( Marks: 1 ) - Please choose one

In order to understand verbal and nonverbal communication which of the following
things should we do?

► Accept cultural differences

► Studying your own culture
► Learn about other cultures
► All of the above

Question No: 3 ( Marks: 1 ) - Please choose one

Which one is the aspect of life styles of the country?

► Position of the family

► Social and economic levels
► Business hours
► All the above

Question No: 4 ( Marks: 1 ) - Please choose one

It is that part of language associated with but not involving the word system. It
consists of the voice qualities and vocalizations that affect how something is said
rather than what is said.
Select one which is true from the followings.

► Kinesics behaviour
► Paralanguage
► Proximity
► Artifacts

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 Composed & Solved
Fizza Dastgir Bhatti
Vu Askari Team Star
www.Vuaskari.com

Question No: 5 ( Marks: 1 ) - Please choose one

Which one is not the component of communication process from the followings?

► Sender/encoder,
► Message, medium,
► Receiver/decoder, feedbacks.
► Audio-visual and technological

Question No: 6 ( Marks: 1 ) - Please choose one

Message
Communicator Audience
As “sender” Noise as “receiver”
This model represents which theory of communication?
► Social environment theory
► General theory
► Rhetorical theory
► Electronic theory

Question No: 7 ( Marks: 1 ) - Please choose one

A formal style is characterized by more------------ sentences.

► simple
► complex
► easy
► short

Question No: 8 ( Marks: 1 ) - Please choose one

All seven C’s can be applied to:

► Oral and written communication

► Written and non verbal communication
► Oral and verbal communication
► Effective business communication

Question No: 9 ( Marks: 1 ) - Please choose one

In which communication expressions are not encoded in words?

► Non-verbal
► Verbal
► Written
► Verbal and written

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This VU Group is not responsible for any solved content
 Composed & Solved
Fizza Dastgir Bhatti
Vu Askari Team Star
www.Vuaskari.com

Question No: 10 ( Marks: 1 ) - Please choose one

An effective way of maintaining communication with employees is to monitor:

► Feedback
► Behaviour
► Environment of the company

► Situation

Question No: 11 ( Marks: 1 ) - Please choose one

---------------- type of flow takes place between peers in organizations in order to
solve problems.

► Horizontal
► Downward
► Upward
► Circular

Question No: 12 ( Marks: 1 ) - Please choose one

In refusal letter, at which place do we give explanation of the refusal?

► Beginning
► Middle
► End
► Between beginning and middle

Question No: 13 ( Marks: 1 ) - Please choose one

-----------allows several people to use software at the same time to create
documents, keep track of projects.

► Software
► Groupware
► E-mail
► Network

Question No: 14 ( Marks: 1 ) - Please choose one

A person should follow which one of the the following characteristics while
writing an email?

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Vu Askari Team Star
www.Vuaskari.com

► Concise, clear and polite

► Verbose, rude and harsh
► Impolite and having negative tone
► Moderate

Question No: 15 ( Marks: 1 ) - Please choose one

Even the salutation and the complementary close have no punctuation in:

► Open punctuation
► Standard punctuation
► Close punctuation
► Long punctuation

Question No: 16 ( Marks: 1 ) - Please choose one

- --------------- is a printed paper with the name and address of a person or
organization.

► Letterhead
► Letter pad
► Leaflet
► Document

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