Customer

SAP Customer Checkout Manager 2.0 FP08

Solution Overview
SAP Sports and Entertainment, SAP
August 2019

INTERNAL | SAP Partners

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All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
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Customer Checkout Training: Solution Overview

The following session is designed to show you an overview about

SAP Customer Checkout manager 2.0 Feature Pack 08. When you end
this training you should know:

• What is SAP Customer Checkout manager

• How to position SAP Customer Checkout

• What are the key benefits of SAP Customer Checkout manager and a high level
functional overview

• What are the technical components and system requirements

• What countries and languages does SAP Customer Checkout manager support

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP INTERNAL AND PARTNER USE ONLY 3
What is SAP Customer Checkout
manager
SAP Customer Checkout Manager
Manage your POS systems centrally

SAP Customer Checkout manager is a web application and another component when working with SAP
Customer Checkout.

Forming a basis for the central management of your POS systems in various shops, and locations, SAP
Customer Checkout manager supports you to manage vouchers, users, organizational units, roles, time
recordings, articles, price lists, drawers, receipts, software installations, sales reports, and many more in
your retail and merchandising shop, kiosks, food and beverage shop, and restaurant.

Point of Sale Management Loyalty Management Data Privacy Management

Configure several POS systems Maintain all relevant loyalty Manage all personal data for your
centrally management settings to reward shop
your customers and fans

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How to Position SAP Customer Checkout
manager
Portfolio – Service Point and SAP Customer Checkout manager

SAP recommends to use the SAP Customer Checkout manager from up to 10 POS systems.
MIDSIZE LARGE

> 2.500 Large Enterprise

SAP Business Suite Employees POS, GK, SAP

Customer
Checkout…
> 100 PoS
< 2.500

Sports and Entertainment

SAP Customer
Employees Checkout & SAP
Nothing
Customer
Checkout manager
10 – 100 PoS
25-500 SAP Customer
Employees Checkout & SAP
Nothing
Customer
Checkout manager
10 – 50 PoS
SMALL

< 500 SAP Customer

Employees Checkout & SAP
Nothing
Customer
Checkout manager
1 – 50 PoS
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Key benefits and functional overview of
SAP Customer Checkout manager
SAP Customer Checkout
Key Benefits
▪ Web Application
▪ Simple usage
▪ Easy connection to SAP Customer Checkout
▪ Simple installation
▪ Central voucher management
▪ Handle several organizational units within your company
▪ Manage all receipts posted from your SAP Customer Checkout applications
centrally
▪ Track time recordings of all employees within your organization
▪ Monitor all your point of sale applications to react quickly
▪ Generate monitoring reports
▪ Update your point of sale software versions and installations centrally within the
shortest time
▪ Generate sales reports for your cash desks
▪ Management of app users, promotion codes, and coupons centrally
▪ Manage personal data settings
▪ Adopt user profiles and information of app users from SAP Event Ticketing
accounts
▪ Reward loyalty users with customized coupons
▪ Integration to SAP Event Ticketing
▪ Using SAP Customer Checkout manager as Integration Hub to transfer data to
other connected systems (SAP PI, or other SAP Customer Checkout manager
systems)

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP INTERNAL AND PARTNER USE ONLY 9
SAP Customer Checkout Manager

Overview
• Central management of local POS
installations
• Management of organizational
structure
• Central configuration
• Real-time monitoring
• Update Management
• Management of Master data
• Voucher Management
SAP Customer Checkout helps you with:
• Loyalty Management
• Central Time Recording
• Reporting
Loyalty Coupons Voucher Configuration Reporting
management management

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What are the technical components and
system requirements
Technical Overview

When using the SAP Customer Checkout manager, the following components are relevant:
✓ SAP Customer Checkout manager web application
The web application provides you with the central management of users, organizational units, roles, time
recordings, monitoring, monitoring reports, vouchers, receipts, receipt exports, software versions, sales reports,
articles, price lists, point of sale configurations, app users, and coupons. When using SAP Customer Checkout
standalone, the SAP Customer Checkout manager can be used as backend system.

✓ SAP Customer Checkout application

The application you install on your cash desks. It is a point of sale solution that is locally installed on your cash
desk and provides views for sales transactions, for cash-in and cash-out, cash desk closings, and cashing up.

✓ Optional: An ERP back-end system

The backend which holds the master data, for example, articles and customer data, and which is used for
accounting. You can integrate SAP Customer Checkout with an existing system of SAP ECC, SAP Business
One, or SAP Business ByDesign. When using the SAP Customer Checkout manager as backend system,
there is no further back-end system necessary.

✓ Optional: SAP Event Ticketing

The SAP Event Ticketing solution lets you generate ticket sales for your events across all sales channels. In
SAP Customer Checkout Server, you have the option to integrate with SAP Event Ticketing to authenticate
loyalty users
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System Requirements

▪ Operating system: Windows

▪ Minimum Hardware: 2 GHz Atom CPU, 2

GB RAM, 64 GB Hard disc SSD

The following software is required to run and install SAP

Customer Checkout manager:
▪ Java VM Java SE Runtime Environment Version 8
▪ Java Application Server
▪ Database management system
▪ Google Chrome Web browser

Supported Database Management Systems:

▪ Microsoft SQL Server 2012 Standard
▪ Microsoft SQL Server 2014 Standard
▪ SAP HANA Database 1.00 (Only Linux Suse SLES11/ X86
64-bit)
▪ SAP HANA Database 2.00
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System Requirements – SAP Customer Checkout Manager
Application Server Requirements

Example:
▪ appr. 500 receipts per minute (500k receipts per day)

Recommendation for Application Server:

Component Minimum Hardware Requirements

Processor Intel(R) Xeon(R) CPU E7- 4870 @ 2.40GHz
2394 Mhz
8 Core(s)
8 Logical Processor(s)

Memory 32 GB RAM

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What countries and languages does SAP
Customer Checkout manager support
Country and Language Versions

Current Country Versions Current Languages

✓ Germany ✓ The UI is available in the following languages:
✓ Switzerland English, German, Dutch, French, Italian, Japanese, Polish,
✓ Austria Portuguese (Brazil), Spanish, Danish, Swedish, Chinese,
Hebrew, Russian, Arabic (limited support) *
✓ United Kingdom
✓ The product documentation is available in English and German.
✓ Ireland
✓ France

Additional Countries
✓ Non-localized versions can be used in additional countries
33+
Countries using
✓ As a partner or customer you are free to evaluate the software and buy, SAP Customer
if it meets all functional and legal requirements of another country Checkout

* Limited support for Arabic language is provided for help and support purposes and might not meet 100% of the needs for an Arabic user.
For receipt prints, we support dual language print. For the user interface, the labels are translated and displayed correctly, however, the user
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interface itself and orientation of the columns in the user interface are not right to left aligned.
Further Information about SAP Customer
Checkout manager
Important Links

Partner Edge:
➢ Main information page for partners
➢ https://partneredge.sap.com/en/products/scc/about.html

Important notes:
➢ FAQ's, Trouble Shooting -> SAP Note 2202185 https://launchpad.support.sap.com/#/notes/2202185
➢ B1if Scenarios SP03 / Rel. 2.0 -> SAP Note 2163033 https://launchpad.support.sap.com/#/notes/2163033
➢ SAP CCOm 2.0 FP08 PL03 -> SAP Note 2819739 https://launchpad.support.sap.com/#/notes/2819739

Help pages:
➢ https://help.sap.com/viewer/p/SAP_CUSTOMER_CHECKOUT

SAP Community:
➢ Questions
➢ Blogs

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Thank you.
PartnerEdge: https://partneredge.sap.com/en/products/scc/about.html

SAP Community Questions: https://www.sap.com/community/tag.html?id=67838200100800006251

SAP Community Blogs: https://blogs.sap.com/tags/67838200100800006251/

Twitter: https://twitter.com/SAPCheckout