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    HRM 442 - Human Resource Management: Establishing The Performance Management System

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    Ansab Arfan
    The document discusses managing employee performance through performance management systems. It outlines the appraisal process, including techniques like absolute standards, relative standards, objectives and checklists. Factors that can distort appraisals are also examined. The document concludes with improving performance management systems and best practices for performance appraisal meetings.

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    HRM 442 - Human Resource Management: Establishing The Performance Management System

    Uploaded by

    Ansab Arfan
    22 views19 pages
    The document discusses managing employee performance through performance management systems. It outlines the appraisal process, including techniques like absolute standards, relative standards, objectives and checklists. Factors that can distort appraisals are also examined. The document concludes with improving performance management systems and best practices for performance appraisal meetings.

    Original Title

    Lecture 5 - Performance Management System

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    The document discusses managing employee performance through performance management systems. It outlines the appraisal process, including techniques like absolute standards, relative standards, objectives and checklists. Factors that can distort appraisals are also examined. The document concludes with improving performance management systems and best practices for performance appraisal meetings.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    22 views19 pages

    HRM 442 - Human Resource Management: Establishing The Performance Management System

    Uploaded by

    Ansab Arfan
    The document discusses managing employee performance through performance management systems. It outlines the appraisal process, including techniques like absolute standards, relative standards, objectives and checklists. Factors that can distort appraisals are also examined. The document concludes with improving performance management systems and best practices for performance appraisal meetings.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 19

    HRM 442 – Human Resource

    Management
    Establishing the Performance
    Management System

    Lecture 5
    Outline
    • Understanding Performance
    • Performance Management Systems
    (Management vs. Appraisals)
    • The Appraisal Process
    • Performance Appraisal Techniques
    • Factors that Distort Appraisals
    • Creating Better Performance Management
    Systems
    • Performance Appraisal Meeting
    Overview of managing performance of employees in
    the organization
    How would you manage
    student’s performance?
    Understanding Performance

    • Employee
    Performance
    – Completing key job
    activities

    • Performance
    Management Systems
    – Typically include
    performance appraisal
    and employee
    development
    Performance Management Systems

    • Purpose of Performance Management Systems


    − Feedback – let employees know how well they have
    done and allow for employee input
    − Development – identify areas in which employees
    have deficiencies or weaknesses
    − Documentation – to meet legal requirements

    • Difficulties in Performance Management Systems

    Focus on the Individual Focus on the Process


    Performance Management Systems
    Dangers of Poorly Implemented Performance
    Management Systems
    1. Employees may quit due to results
    2. False or misleading information may be used
    3. Self-esteem may be lowered
    4. Time and money are wasted
    5. Relationships are damaged
    6. Motivation to perform is decreased
    7. Employees suffer from job burnout and job dissatisfaction
    8. There is increased risk of litigation
    9. Unjustified demands are made upon managers’ resources
    10.Standards and ratings vary and are unfair
    11.Biases can replace standards
    12.Mystery surrounds how ratings were derived
    Performance Management Systems

    The future of performance management


    system
    The Appraisal Process
    Performance Appraisal Techniques

    Absolute Relative
    Objectives
    Standards Standards
    • An employee’s • Employees are • Employees are
    performance is evaluated by evaluated on how
    measured against comparing their well they
    established performance to the accomplished a
    standards of an performance of specific set of
    organization other employees objectives
    Essay Appraisal Group Order Ranking Management by
    Critical Incident Appraisal Individual Ranking Objectives (MBO)
    Checklist Appraisal Paired Comparison • goal specificity
    Behaviorally Anchored • participative decision
    Rating Scales (BARS) making
    • an explicit time period
    • performance feedback
    Performance Appraisal Techniques

    The Checklist Model of Performance Appraisals


    Performance Appraisal Techniques
    Performance Appraisal Techniques

    The Graphic Rating Scale


    Performance Appraisal Techniques

    Sample BARS for an Employee Relations Specialist


    Performance Appraisal Techniques
    Factors that Distort Appraisals
    Factors that Distort Appraisals

    Reasons for changing the ratings of individuals


    Creating Better Performance
    Management Systems

    Reinventing
    Performance
    Management
    Creating Better Performance
    Management Systems
    Performance Appraisal Meeting

    Scheduling the Use of Praise and


    Interview Structure
    Interview Criticism

    Concluding the
    Employees’ Role
    Interview

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