BSBLDR413 Project Portfolio Part4
BSBLDR413 Project Portfolio Part4
BSBLDR413 Project Portfolio Part4
P O RT F O L I O
STUDENT VERSION
BSBLDR413
LEAD EFFECTIVE
WORKPLACE
RELATIONSHIPS
BSBWRT301 Write simple documents Trainer Guide
First published 2021
RTO Works
www.rtoworks.com.au
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Business Works is a series of training and assessment resources developed for qualifications within the Business Services
Training Package.
Section 1: Preparing to lead the team 6
Section 2: Sharing information and collaborating 10
Section 3: Supporting performance improvement 13
Section 4: Managing conflict 15
Section 5: Reviewing leadership 17
Student name: YOKO ASAKURA
Assessor:
Date: 26/10/2021
Business or WORLDEDUCATION
Community/Social group this
assessment is based on:
Describe the work team that Worlducation is a social start-up that manufactures and distributes
you lead tablet computers to primary school students. It also has a competitive
team creating software, content and activities for use with the tablets
Provide an overview of your
to better engage and educate students.
chosen work team and its
objectives. So far, Worlducation only sells their tablet computers business to
business (B2B) as they realised that their content and hardware
Include:
proved most effective when a whole classroom was using it, and a
the purpose of the team teacher was coordinating the activities. Also, this helped the sales
the team’s objectives team focus on larger sales, and minimised the potential number of
problems that could arise from individual customers. However, the
a description of how the long-term plan is to also tackle a business to consumer strategy
team’s purpose relates (B2C).
to the organisation’s
overall strategy.
In your answer, explain why the purpose of the team
it’s important for workplace
relationships that your team
The team I'm working with is the sales team so its purpose is to
clearly understand its
comply with company requirements and achieve the company
purpose and objectives.
goals working together sharing knowledge and the KPI’s
Collecting and analysing What information did you collect and how did you collect it?
o How did it help you I have also gone through all company policy and procedure such as
to plan to achieve employee training end development policy and procedure, privacy
the work task? policy and procedure and internal communication policy and
procedure which were given in the case study simulated business
Note: Ensure that you refer
scenario.
to relevant policies,
procedures and legislation in
your answer.
Planning to collaborate with the diverse requirements of your team (e.g. cultural
your team differences) and the actions that you will take to address them
Plan how you will collaborate
with your team to develop a
Asked previously said my team come from my diverse background so
strategy to complete your
in order for me to positively complete the training achieving the
work task.
team cohesion are I will:
Describe:
the diverse
- speak clearly
requirements of your
team (e.g. cultural - understand diversity
differences) and the - include diversity and embrace it
actions that you will
take to address them - Consider different cultural environment
Complaints and disputes are in our everyday life including in the work
environment it is impossible to avoid them we need to accept
them and we need to fight them in a positive manner. I truly
believe in communication and that is what I'm going to do
whenever I foresee relationship problem that may impact
achievement of the task
Information samples ☐
Sharing ideas/information whether or not the process met the needs of the internal
and external stakeholders as identified in Section 1. Provide
Summarise the outcomes of
reasons for your answer
your information sharing
process. The process meet the needs of the internal and external
stakeholders as the process is willing to build team
Reflect on:
relationship. positive team relationship are more likely willing to
whether or not the achieve the company goal an expectation and it is in the
process met the needs of interests of internal and external stakeholders that the team will
the internal and external achieve those goals.
stakeholders as identified
in Section 1. Provide
reasons for your answer how the sharing of information impacted your workplace
relationships in this case (choose one internal stakeholder and
how the sharing of
one external stakeholder to comment on specifically).
information impacted
your workplace
relationships in this case
the human resources manager was really happy when I have
(choose one internal
explained the training I'm going to undertake with the team in
stakeholder and one
order to build positive relationship and communication among
external stakeholder to
them. it is in his interest to make sure all employees as good
comment on specifically).
relationship among with each other.
how your sharing of
like for the human resources manager old clients we're happy went I
ideas/information
have assured them that all the sales team was undertaking a
complied with your
training in order to build relationship good communication and
legislative/organisational
product knowledge so to make the sale experience a real
requirements
positive experience for any customer
Attach proof of your
ideas/information sharing (e.g.
information piece, video,
screen recording of virtual how your sharing of ideas/information complied with your
meeting, email, presentation legislative/organisational requirements
etc) to this section of the
portfolio (if not already viewed
in person by your assessor). I share any kind of ideas and information following internal and
You should also attach links to external communication policy and procedure as well as
relevant legislation and networking policy and procedure of the company as they were
policies/procedures. given in the simulated case scenario.
Collaborating with your team at least two strategies that you developed in collaboration with
your team to successfully complete the work task
Summarise the outcomes of
Progress report the process that I used to communicate the progress of the work
task to internal and external stakeholders is clear communication
Describe the process that you
and open communication and two way communication.
used to communicate the
progress of the work task to I have paid attention to diversity in terms of social cultural and
internal and external environmental diversity background of each stakeholder both
stakeholders. internal and external
Reflect on how the process with internal stakeholders I scheduled a meeting as previously said
that you selected: and outlined.
supported effective with external stakeholders I have sent email and report to update
workplace relationships
Attach:
Relevant policies/procedures ☒
Progress report ☒
Preparing to support the signals that helped you identify that there was room for
performance improvement improvement in performance
Summarise the processes that
you followed when preparing
the signal that helped me to identify that there was room for
to support a colleague to
improvement in performances was the willingness of the team
improve their performance.
to participate proactively to each meeting, the complaints and
Include: issues where relevant I will have a each team member clearly
explained the difficulties faced so far and there there was room
the signals that helped
for me to work in terms of performances improvement
you identify that there
was room for
improvement in
performance
the areas of performance that required improvement
the areas of
performance that communication
required improvement time management
the performance team work
improvements methods
that you selected and
why
the sources of the performance improvements methods that you selected and
information that you why
relied on to inform your
Set the Right Expectations.
decisions (don’t forget to
include consultation Set Milestones and Goals.
processes)
Organize, Plan and Prioritize.
the relevant
Avoid Distractions.
legislation, policies and
procedures that you Do one thing at a Time.
relied on and how you
Don't leave things Unfinished.
applied them.
Communicate Effectively.
Attach links to relevant
legislation, policies and I have chosen the above performances invents the mass groups as
procedures to this section of the area of performance that required improvement has
the portfolio. mentioned above where communication time management and
teamwork so I believe that setting the right expectation
milestone goals organising and planning as well as prioritizing
the task avoiding distraction and doing one thing at the time
along with the fact to do not leave things unfinished for me
were the pillars in order for my team to improve their
performances.
in order to do old above the most important thing was to
Supporting performance an analysis of the techniques that you used to engage and
improvement motivate your colleague
Summarise the outcomes of Ask for employee input. Regularly survey employees for their
your performance satisfaction.
improvement meeting.
Offer personal enrichment programs.
Include:
Validate good work.
an analysis of the
Set intermittent goals.
techniques that you used
to engage and motivate Celebrate milestones and achievements.
your colleague Radiate positivity.
an analysis of the Create a mentorship program.
issues that were
hindering the person’s Create a comfortable and inspiring workspace.
performance and how
you addressed these
the methods that you
used to manage the an analysis of the issues that were hindering the person’s
person’s performance performance and how you addressed these
and how they complied The issues that were in during the team performances were mainly
with the legislation and caused by lack of communication lack of management and lack
policies and procedures of time management as well as the team did not know about
identified in the first part exact goal and expectation of the company I have adjust these
of this section issues as mentioned above with communication clearly setting
Reflect on: the goals celebrating milestone and achievement providing a
path for the team to follow everyday
two things that went
Reflect on:
two things that went well in the meeting in relation to leading
effective workplace relationships
two things that went well at the meeting were communication and
team collaboration
two things that you would do differently next time
two things that I would have done differently next time are role play
among team members and training on diversity
Attach:
Preparing to manage conflict the signals that helped you identify that there was conflict
Summarise the processes
that you followed when
difficulty to achieve company goals
preparing to manage conflict
lack of communication
Include:
delay in delivering task
the signals that
helped you identify that numbers of complain about team members
there was conflict
the conflict the conflict management methods that you selected and why
management methods
that you selected and
why Collaboration This is a win/win situation. It is the most effective but
the sources of most difficult way of managing differences. It requires trust and
information that you commitment on all sides to reach a resolution by getting to the
relied on to inform your heart of the problem. All parties need to be willing to empathise
decisions (don’t forget and try to understand each other’s situation. Collaboration is most
to include consultation appropriate: When all parties are willing to investigate alternative
processes) solutions together that they may not necessarily have thought of
on their own. When trying to get to the source of problems that
the relevant have continued for a long time. When upholding objectives that
legislation, policies and cannot be compromised on any side while still preserving the
procedures that you relationship. When parties from different backgrounds and
relied on and how you experiences are involved
applied them.
I have chosen collaboration as conflict management method because I
Attach links to relevant needed to create a team environment and each team member
legislation, policies and needed to start work closely to others in order to achieve
procedures to this section of company goals
the portfolio.
- Privacy
- Anti-discrimination
Managing conflict an analysis of the techniques that you used to lead improved
workplace relationships and reduce conflict
Summarise the outcomes of
your conflict management Talk with the other person.
meeting/s.
Focus on behavior and events, not on personalities.
Include:
Listen carefully.
an analysis of the
Identify points of agreement and disagreement.
techniques that you
used to lead improved Prioritize the areas of conflict.
workplace relationships Develop a plan to work on each conflict.
and reduce conflict
Follow through on your plan.
an analysis of the
issues that had led to Build on your success
the conflict
the methods that you
used to manage the
conflict and how they an analysis of the issues that had led to the conflict
complied with the as previously said the conflict raised within the team is based on lack
legislation and policies of communication lack of time management and a lack of company
and procedures needs knowledge all this put together has driven team members In a
identified in the first part situation of chaos Not knowing how to overcome all that they started to
of this section blame on each other creating and leading to conflict
Reflect on:
two things that went the methods that you used to manage the conflict and how they
well in the meeting in complied with the legislation and policies and procedures
relation to leading identified in the first part of this section
effective workplace
relationships
ask previously mentioned method that I used to manage the conflict is
two things that you
open communication and clear understanding of company goals
would do differently
and means as well are clear understanding of the team needs
next time.
training them on communication and diversity knowledge all the
Attach proof of conflict policy and procedure as well as the legislation comply with my
management meeting/s (e.g. methods as my methods are based on them
video, screen
recording/audio recording of
virtual meeting) to this Reflect on:
section of the portfolio (if not
two things that went well in the meeting in relation to leading
already viewed in person by
effective workplace relationships
your assessor).
Attach:
Attach:
Written feedback ☒
Comments:
Q2: how are you happy with our services? X
Comments:
Q3: how likely would you recommend our company to families and X
friends?
Comments:
Q4: how is our customer service? X
Comments:
Q5: is our product knowledge up to your requirements and needs? X
Comments:
Q6: how is our responsiveness? X
Comments:
Q8: how is our web site? X
Comments:
Q9: How is my communication style? X
Comments:
Q10: how is the result of the training? X
Comments:
Further feedback/suggestions:
Comments:
Q2: how are you happy with our services? x
Comments:
Q3: how likely would you recommend our company to families and x
friends?
Comments:
Q4: how is our customer service? x
Comments:
Q5: is our product knowledge up to your requirements and needs? x
Comments:
Q6: how is our responsiveness? x
Comments:
Q8: how is our web site? x
Comments:
Q9: How is my communication style? x
Comments:
Q10: how is the result of the training? x
Comments:
Further feedback/suggestions:
Comments:
Q2: how are you happy with our services? x
Comments:
Q3: how likely would you recommend our company to families and x
friends?
Comments:
Q4: how is our customer service? x
Comments:
Q5: is our product knowledge up to your requirements and needs? x
Comments:
Q6: how is our responsiveness? x
Comments:
Q8: how is our web site? x
Comments:
Q9: How is my communication style? x
Comments:
Q10: how is the result of the training? x
Comments:
Further feedback/suggestions:
Comments:
Q2: how are you happy with our services? x
Comments:
Q3: how likely would you recommend our company to families and x
friends?
Comments:
Q4: how is our customer service? x
Comments:
Q5: is our product knowledge up to your requirements and needs? x
Comments:
Further feedback/suggestions: