BESTLINK COLLEGE OF THE PHILIPPINES

BULACAN INC.

THE EFFECTIVENESS OF COMPUTER SUPPORT

SYSTEM IN THE FIELD OF ONLINE TRANSACTION
AMONG COLLEGE STUDENTS OF BESTLINK
COLLEGE OF THE PHILIPPINES - BULACAN;
QUANTITATIVE RESEARCH
A.Y 2020 - 2021

A Thesis

Presented to the Faculty of

The College of Teacher Education

BESTLINK COLLEGE OF THE PHILIPPINES

In Partial Fulfillment of the Requirements of the Degree

BACHELOR OF SCIENCE IN COMPUTER ENGINEERING

RESEARCHERS;
ANTOLO, CRISTHINE A.
ALICCO, JEFFRY DAVE A.
LUMBAO, ERICSON A.
OSIAS, JOMAR T.

1
 APPROVAL SHEET

This Thesis Entitled “THE EFFECTIVENESS OF

COMPUTER SUPPORT SYSTEM IN THE FIELD OF ONLINE
TRANSACTION AMONG COLLEGE STUDENTS OF BESTLINK
COLLEGE OF THE PHILIPPINES - BULACAN” prepared and
submitted by CRISTHINE A. ANTOLO, JEFFRY DAVE A.
ALICCO, ERICSON A. LUMBAO and JOMAR T. OSIAS has been
approved and accepted in partial fulfillment of the requirements for
the Bachelor of Science in Computer Engineering.

MARVIN T. GERONA, LPT.

Adviser

PANEL OF EXAMINERS

Approved and accepted by the committee on oral

examinations with the grade of .

Chairman

Member Member

Accepted and approved by the Dean in Partial Fulfillment of

the course for the degree Bachelor in Technical Vocational Teacher
Education.

MILAGROS O. LUANG, Ed. D.

College Dean

2
 ACKNOWLEDGMENT

The researchers would like to express their sincerest

gratitude and appreciation to the following persons, who in one

way or another helped them in the completion of this task;

MARIA M. VICENTE, DHL, President and CEO of this

school, who offered affordable quality education to students of this

community to become productive and successful citizens;

CHARLIE I. CARIÑO, Ph.D., Vice President for Academic

Affairs, for sharing his expertise, knowledge in research writing

and encouragement during the seminar conducted by the school

for thesis construction;

ENGR. DIOSDADO T. LLENO, BSEENg, Vice President for

Administration and Finance, for the permission granted to the

researchers in conducting the study.

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 LEILANI I. CUSACK, School Directress, for her concern to

the students and for allowing them to administer the

questionnaire.

MILAGROS O. LUANG, Ed.D. Dean College of Teacher Education,

for her untiring assistance and motherly encouragement in the

completion of this study;

and

, the panel of examiners for

giving their positive suggestions on the improvement of this

research.

MARVIN T. GERONA, LPT, research adviser, for his

intelligent advice and continuous guidance to the

researchers.

To the COLLEGE TEACHERS of Bestlink College of

the Philippines for vital information provided for the research

study.

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 TO ALL THE STUDENTS of Bestlink College of the

Philippines Bulacan branch as respondents who cooperated

and shared their time in answering the questionnaires and

data needed in their research;

Their families, friends and loved ones who provided

them moral, financial, and spiritual support during their

lowest and crucial moments of their life;

Above all, to ALMIGHTY GOD and CREATOR, for

giving them the wisdom and strength they received from Him

and only Him.

Researchers:

CRISTHINE A. ANTOLO

JEFFRY DAVE A. ALICCO

ERICSON A. LUMBAO

JOMAR T. OSIAS

-BSCPE 3201

5
 DEDICATION

This study is wholeheartedly dedicated to their beloved

parents, who have been their source of inspiration and gave them

strength when they thought of giving up, who continually show

unconditional love, provide their moral, spiritual, emotional, and

financial support.

To their brothers, sisters, relatives, mentor, friends and

classmates who shared their words of advice and encouragement

to finish this study.

And lastly, the researchers dedicated this book to the

Almighty God, for the guidance, strength, power of mind,

protection, skills and for giving us a healthy life. All of these, they

offer to Him.

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TABLE OF CONTENTS

Title Page……………………………………………………………. 1
Approval Sheet…………………………………………………….. 2
Panel Of Examiners………………………………………………. 2
Acknowledgment………………………………………………….. 3
Dedication………………………………………………………….. 6
List of Tables………………………………………………………. 9
Summary…………………………………………………………… 10

CHAPTER I ; THE PROBLEM AND ITS BACKGROUND………… 11

Introduction………………………………………………………… 11
Statement of the Problem……………………………………….. 13
Assumptions……………………………………………………….. 15
Significance of the Study……………………………………...… 16

Scope and Delimitation of the Study………………………….. 17

Definition of Terms………………………………………………….18

CHAPTER II; REVIEW OF RELATED LITERATURE AND

STUDIES…………………………………………………………………….. 19
Review of Related
Literature……………………………………….19
Local Literature…………………………………………………….. 19
Foreign Literature…………………………………………………..
21
Relevance of the Related Literature and Studies
to the Present Study……………………………………..……….. 24
7
 Theoretical Framework…………………………………………… 26
Paradigm of the Study……………………………………………. 27
Conceptual Framework…………………………………………… 28

CHAPTER III; METHODS OF RESEARCH………………..……….. 29

Methods Of Research……………………………………………… 29
Research Design……………...……………………………………. 29
Respondents………………………………………………………… 29
Sampling Techniques…………………………………………….. 30
Instrument And Techniques………………………………………30
Construction Of the Questionnaire…………..……………….. 31
Validation Of the Instrument……………………………..……. 32
Administration And Retrieval of the Questionnaire……..… 32
Statistical Treatment Data………………………………………. 33

CHAPTER IV; PRESENTATION, ANALYSIS AND

INTERPRETATION OF DATA………………………………………….. 36
Demographic Profile of the Respondents………………………….…. 36
Prefer Transaction of the respondents used in paying and the
errors/problems they encountered…………………………..………...39
Items relating to the problems encountered by the students of BCP
Bulacan in online transaction………………………………………..… 42
Items relating to the solutions encountered by the students of BCP
Bulacan in online transaction………………………………………….. 44
Items relating if computer support system direction to solve the
problems are effective……………………………………………………. 47
Items relating if the students are satisfied in using online
transaction…………………………………………………………………. 48

CHAPTER V; SUMMARY OF FINDINGS, CONCLUSION AND

RECOMMENDATION……………………………………………………..49
Statement Of the Problem………………………………………. 49
Summary Of the Findings……………………………………….. 51
Conclusion…………………………………….……………………. 53
Recommendation………………………………………………….. 54

8
BIBLIOGRAPHY………………………………………………………….. 55

APPENDICES……………………………………………………………… 56

Letter of Request………………………………………………….. 57
Questionnaire………………………………………………………. 58
Curriculum Vitae……………………………………………………61

LIST OF TABLES

Table 1.1 Distribution of the Respondents According to Age..…. 36

Table 1.2 Distribution of Respondents According to Gender…….37

Table 1.3 Distribution of Respondents According to Year and

Courses………………………………………………………………………. 38

Table 2.1 Prefer transaction of the Respondents………………….. 39

Table 2.2 Items relating if they encounter errors while doing online

transaction………………………………………………………………….. 40

Table 2.3 Items relating on how they often encounter problems

while doing online transaction………………………………………….. 41

Table 3.1 Errors encountered by the students of BCP Bulacan in

online transaction……………………………………………………….... 42

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Table 4.1 Solutions Encountered by The Students of BCP Bulacan

in Online Transaction…………………………………………………….. 44

Table 4.2 Solutions they Used to the Different Problem in Online

Transaction……………………...………………………………………….. 45

Table 5.1 Effectiveness of computer support system direction to

solve the problem………………………………………………………….. 47

Table 6.1 Satisfaction of Students using Online Transactions.... 48

Summary

Cash has still been the preferred payment method of the

Filipino majority—amounting to 51.3% of the population; while
there were only 7.1% that prefer using mobile phone or app
payments (THENERVE, 2019). Despite the cash-heavy transactions
of the country, a recent report from Oliver Wyman, an
international management consulting firm, forecasts a gradual
decrease of transaction share of cash but a steady increase of
transaction share of e-money from 2018 to 2022 (Woods, George,
& PARDIWALLA, 2018) and THENERVE (2019) noted this as a
116% compound annual growth rate.

This can be seen in the aforementioned 2018 3rd quarter

Financial Inclusion report by BSP (2018) which noted a growth of 6
million pesos (or 9.2%) in inflow transactions and 18 million pesos
(or 6%) in outflow transactions from 2016 to 2017. The motivation
for innovation in the e-Money industry can be attributed to the
power of the consumers as they are the primary users of the
technology and ultimately, their adoption would dictate the
success or failure of the innovation. Although it is also relevant to
point that merchant adoption and the whole ecosystem may also
influence the motivation for innovation, in the end, consumer
adoption would still outweigh the other.

Numerous researches have focused on studying consumer

adoption to identify the antecedents or drivers that influence
technological adoption by consumers. Studies concluded that
10
consumer adoption factors of e-Money technology are security,
cost, convenience, and characteristics of mobile service provider,
characteristics of mobile payment vendor, characteristics of mobile
technology, disposition of trust, and disposition of culture.

CHAPTER 1
THE PROBLEM AND ITS BACKGROUND
Introduction

E-money or electronic money is another way that can be

used to make payments over the internet. It's all money in the form
of electronic files (binary form). Often known as digital cash or
electronic cash. Customer creates an account. He sends an
encrypted email to his bank when he needs e-money. The bank
verifies the mail and debits the same amount in the form of data
files in the customer's encrypted account. When a customer wants
to make a transaction, he gives the merchant the same encrypted
files. The bank receives the same files that the merchant sends.
The bank verifies them and credits the same amount to the
merchant's account. When a process of purchasing and selling
takes place over the internet, it is referred to as an online
purchase. When a customer buys a product or service on the
internet, he or she pays for it with an online transaction.

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 An online transaction is a payment method in which funds
or money are transferred over the internet through electronic fund
transfer. The online transaction process (OLTP) is safe and stable.
Registration, placing an order, and making a payment are the
three phases in an online transaction. Both computer and mobile
transactions are covered by online transactions.

View recent transactions, print statements, move funds

between accounts, and make payments using this app. Access to
the bank account is available 24 hours a day, seven days a week.
Often referred to as internet banking or online banking.

Information systems that promote and handle transaction-

oriented processes, such as data entry and retrieval transaction
processing, are known as online transaction processing (OLTP). As
a result, online transactions are carried out using the internet. It
won't be possible without a reliable internet connection. If the
database is inaccessible, the transaction will be hampered.
Availability of the network or system failure. Offline maintenance is
also needed. Beginners can find it difficult. A successful online
transaction may be the difference between a total success and a
complete failure.

System malfunction or system failure may occur as a result

of a hardware failure or a serious software problem, causing the
system to crash, reset, or stop working entirely. Sometimes error
message may or may not appear on the computer as a result of a
device malfunction. While other computer could shut down
without notice or error message.

Computer support is a method to solve some failure. It is a

system that provides diagnosing, trouble shooting, maintaining,
and repairing a computer or related system. It enables end users to
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seek and receive advanced computer maintenance and
management services locally or remotely through the Internet.

What about failure in online transaction and how to prevent

system failure in online transaction? And that’s what computer
support system is all about.

STATEMENT OF THE PROBLEM

Making online transaction are easy and simple but there are
some factors that may result in malfunction or system failure.
Malfunction in online transaction is always possible, the best for
contrasting this failure is computer support and this study wants
to imply that information. Some common questions are when?
Where? Why? Malfunction happened?

This research is conducted to find out the effectiveness of

computer support system in the field of online transaction among
college students of BESTLINK COLLEGE OF THE PHILIPPINES –
BULACAN.

This research study is looking for specific answer to these

following questions:

1. Respondent profile
1.1. Name;
1.2. Age;

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 1.3. Gender;
1.4. Year & Course;

2. What malfunction, system error or problems are they

encountered using online transaction?
2.1. Internet connection/medium used
2.1.1. Delay/ hang in transaction
2.1.2. Lagging
2.2. Authenticity
2.2.1. Password error/email error
2.2.2. Wrong sent codes
2.3. App/Site
2.3.1. Under maintenance
2.3.2. Crashing
2.4. Wrong input Data
2.5. Insufficient balance

3. What is the possible solution to these problems, errors or

system malfunctions?
3.1. Check connection
3.2. Make sure password and email in correct
3.3. Provide all question needed
3.4. Check all updates in their sites/fb pages
3.5. App and sites size compatibility to the gadget used
3.6. Provide the correct answer to their question
3.7. Check balance

4. What is the satisfaction of BCP college student in using online

transaction?
4.1. Very satisfied;

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 4.2. Satisfied;
4.3. Neutral;
4.4. Not satisfied;
4.5. Unhappy using it;

5. How effective are computer support system in the field

of online transaction?

ASSUMPTIONS

The researcher has established the following hypothesis;

1. All respondent answers are valid and reliable accordingly to
every question provided.
2. In terms of online transaction there are problems,
malfunctions or system errors that may encounter by our
respondents.
3. There is solution in every problem that they’ve encountered.
4. All respondent is satisfied in using online transaction.
5. Computer support system in the field of online transaction.

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SIGNIFICANCE OF THE STUDY

The significance of this study is to know that over the last

few year things have got very modern. Whether on appliances,
gadgets, transportation and payments. Things getting worse this
last 2 years because of the COVID-19 virus. Government
announced physical distancing to avoid spreading of viruses.

STUDENTS: For them to know and learn how online transaction

works. They can also use it in their miscellaneous fees and other

bills.

TEACHERS: For them to have an idea that students can continue

their studies by the help of online transaction.

PARENTS: For them to know that their children can pay online

without physical interaction with the cashier.

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SCHOOL ADMINISTRATOR: For them to use this study as base

line data to improve online transaction in the accounting office.

FUTURE RESEARCHERS: For them to use the findings of this

research as basis for future and further the study on the

effectiveness of online transaction.

SCOPE AND DELIMITATION OF THE STUDY

This study covers the “Effectiveness of Computer Support

System in the Field of Online Transaction among College Students
of BESTLINK COLLEGE OF THE PHILIPPINES - BULACAN; A.Y
2020-2021

The study focuses on all college students who will be chosen

as the respondents. Each respondent will be given some
questionnaire to answer. The respondents will help the researcher
to know the effectiveness of computer support system in the field
of online transaction among college students of BESTLINK
COLLEGE OF THE PHILIPPINES- BULACAN.

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DEFINITION OF TERMS

E-COMMERCE – is the buying and selling of good or services

via the internet, and the transfer of money and data to
complete the sales. It’s also known as electronic commerce
or internet commerce.
ONLINE PAYMENT SYSTEM – facilitates the acceptance of
electronic payment for online transactions.
PAYMENTS GATEWAYS – a technology used by merchants
to accept debit or credit card purchases from customers.
COMPUTER SUPPORT – is the process of providing
diagnostic, troubleshooting, maintenance and repair services
to a computer or similar device. It allows end users to seek
and receive specialized computer maintenance and
management services, either locally from home/services or
remotely via the Internet.
SOFTWARE SUPPORT SERVICES – are generally technical
support or break/fix services that are delivered for specific
software products. These services include revenue derived

18
 from long-term technical-support contacts or pay-as-you-go,
incident-based support.
BINARY – code used in digital computers, based on a binary
number system in which there are only two possible states,
off and on, usually symbolized by 0 and 1.

CHAPTER II

REVIEW OF RELATED LITERATURE AND STUDIES

This chapter deals on the different literature and studies

related to the present study. This principally includes both the

local and foreign literature.

LOCAL LITERATURE

Innovation in financial technology and smartphones, and

establishment of non-financial companies or digital payment
service providers allow the unbanked consumer to be part of a
cashless society. Behind the rise of digital payments in the
Philippines are some big players in the market segmentation, such
as PAYMAYA and GCASH, and new digital payment service
providers that have started to gain traction such as Coins.ph,
GRABPAY, and more.

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 A study conducted by digital payments service provider,
PayPal, indicates that the Philippines is well on its way to be a
cashless nation, with 25% of consumers surveyed saying
traditional (physical credit card, bank transfer, internet banking,
checks, etc.) and new payment methods are now their primary
options. In fact, one-third of consumer respondents in the
Philippines have already started transacting without cash, the
study claimed.

Meanwhile, Visa’s 2017 Consumer Payment Attitudes Survey

reveals that six in 10 (57%) Filipinos prefer using electronic
payments as opposed to cash, up from 46% in 2015.
Results from security firm Kaspersky Lab’s Cybersecurity
Index done during the second half of 2016 revealed that more
Filipinos now use the internet for online shopping (90%), for
accessing online payment systems and digital wallets (89%), and
for online banking (74%).

Kaspersky Lab observed that Filipino consumers, majority of

whom are unbanked or without deposit accounts, use mobile
wallets as alternatives to bank accounts, noting the increasing
preference of consumers to pay online not only because of the
convenience it brings but it also serves as a more secure way to
pay. Online shopping and online banking as among the
contributing factors that led to the adoption of digital payments in
the Philippines. However, financial institutions have been on a
digital journey for more than a decade.

The next, even more significant step on that journey is in

payments. But how can banks and credit unions keep up when the

20
bar keeps rising for digital payments? How can institutions meet
27 consumer expectations that evolve with each new experience in
the market? Financial institutions and mobile service providers
should seek the answers to those questions by focusing and
understanding the trends and drivers of digital payment.

FOREIGN LITERATURE

This is the example research about online shopping. Online

shopping is a form of electronic commerce which allows
consumers to directly buy goods or services from a seller over
the Internet using a web browser or a mobile app. Consumers find
a product of interest by visiting the website of the retailer directly
or by searching among alternative vendors using a shopping
search engine, which displays the same product's availability and
pricing at different e-retailers.

As of 2020, customers can shop online using a range of different

computers and devices, including desktop
computers, laptops, tablet computers and smartphones.

21
The advent of e-commerce together with the growth of the Internet
promoted the digitization of the payment process with the
provision of various online payment methods like electronic cash,
debit cards, credit cards, contactless payment, mobile wallets, etc.

Besides, the services provided by mobile payment are

gaining popularity day-by-day and are showing a transition by
advancing towards a propitious future of speculative prospects in
conjunction with the technological innovations. This paper is
aimed at evaluating the present status and growth of online
payment systems in worldwide markets and also takes a look at its
future. In this paper, a comprehensive survey on all the aspects of
electronic payment has been conducted after analysis of several
research studies on online payment systems. Several online
payment system services, the associated security issues and the
future of such modes of payment have been analyzed.
22
 This study also analyses the various factors that affect the
adoption of online payment systems by consumers. Furthermore,
there can be seen a huge growth in mobile payment methods
globally beating both debit and credit card payments, all due to the
convenience and security offered by them. Nevertheless, various
obstacles have been identified in the adoption of online payment
methods; thus, some measures have to be taken for granting this
industry a hopeful future.

Thus, there should be a suitable trade-off between usability

and security when designing online payment systems in order to
attract customers. Also, technical and organizational issues which
arise in the attempt to achieve interoperability must be taken into
consideration by the designers.

As a matter of fact, the process of developing interoperable

and flexible solutions and universal standards is one of the most
difficult tasks in the future ahead. Keywords—E-Commerce; Online
payment system; Online payment developments; Payment gateway;
Online payment challenges.

23
RELEVANCE OF THE RELATED LITERATURE AND STUDIES TO
THE PRESENT

The motivation for innovation in the e-Money industry can be

attributed to the power of the consumers as they are the primary
users of the technology and ultimately, their adoption would
dictate the success or failure of the innovation. Although it is also
relevant to point that merchant adoption and the whole ecosystem
may also influence the motivation for innovation, in the end,
consumer adoption would still outweigh the other.
Numerous studies (Azali, 2016; Harris & Chin, 2019;
Keramati, Taeb, Mousavi Larijani, & Mojir, 2012; Koenig-Lewis,
Marquet, Palmer, & Zhao, 2015; Kreyer, Pousttchi, & Turowski,
2003; LiébanaCabanillas, Muñoz-Leiva, & Sánchez-Fernández,
2015; LiébanaCabanillas, Ramos de Luna, & Montoro-Ríos, User
behaviour in QR mobile payment system: The QR Payment
Acceptance Model, 2015; Lopez, BSP check shows most Filipinos
unbanked, 2018; Trütsch, 2016) have focused on studying
consumer adoption, with them trying to identify what antecedents
or drivers influence technological adoption by consumers.

24
 One study done by Xin et al. (2015), identified several factors
that consumers consider in the adoption of e-Money technology.
They are: (1) Characteristics of the mobile service provider; (2)
Characteristics of the mobile payment vendor; (3) Characteristics
of mobile technology; (4) Disposition of trust and; (5) Disposition of
culture. These factors provide basis to the development of radical
or incremental innovations in the e-Money industry.
This is particularly crucial especially on the third item on the
list, which reflects the characteristics of the mobile technology. It
includes the capability of the infrastructure, the interoperability
with existing devices, and the reliability of the technology that
there will be minimum risk related to the use and storage of their
money, and even personal data.

The introduction of e-Money technology like GCash and Smart

Money in the early 2000s in itself was a radical innovation and
could possibly become a threat to banking and credit card
technology. This technology fosters financial inclusion in the
market as it taps both the banked and unbanked users. One
doesn’t need a bank account in order to use e-Money as it utilizes
a user’s mobile phone through SIM-based remittances and micro-
19 payments, making use of a vast network of agents, such as
sarisari stores, to facilitate transactions.
Incremental innovations have thereafter followed with the
introduction of phone applications or ‘apps’ that complement this
technology by allowing users to monitor their balances, pay bills
and even remit money (P2P) on their own through the apps. The
move for e-Money providers to transform into the ultimate lifestyle
super app also encourages incremental innovation in terms of the
apps’ program and features. This new model is when existing apps
branch out to other services apart from their initial intended
service. A prime example would be Grab, which started as a ride-
hailing app and has recently expanded their services such as
courier and food delivery (TheNerve, 2019).
Alternatives for mobile phones as storage devices for eMoney
are also being introduced in the market. Biochips are devices
25
embedded in a person’s body, often under the skin, which stores
your e-Money, train tickets and can even act as keys to doors
(Agence France-Presse, 2018). It does away with keeping your
phone with you at all times. However, further studies—
considerations on privacy (geolocation) and policy reviews—must
be done first in order for this type of innovation to be safe for
consumers in the Philippines.

THEORETICAL FRAMEWORK
This chapter proposes a model based on prepaid electronic
payments systems and cellular technology (Mobile Banking) that
addresses the lack of access to financial services in the vast
majority of developing countries. The proposed solution assumes
that the lack of access to financial services is primarily a supply
problem. The business models used by financial institutions
operating in developing countries are inadequate and inefficient
because they cannot service low-income segments profitably.
In order to solve this supply-side problem and to be able to
service low-income segments profitably, new micro financial service
distribution models need to be developed at low costs. The
importance of solving the problem of the lack of access to financial
services in developing countries is clearly illustrated by the relation
between development in the finance sector and the country’s
economic development.
This relationship has been empirically proven in a number of
studies that show a high correlation between increases in the rate
of financial deepening, measured as the percentage of credit with
respect to the Gross Domestic Product or the number of loans per

26
capita (Beck, Demirgüc-Kunt, Martínez Piera, 2005) and increases
in GDP per capita. An extensive number of economic studies
demonstrate that there is also a causal relation between financial
deepening and economic development. This causal relation was
first proposed by Schumpeter (1911), but more recent studies have
corroborated it.
A significant portion of these studies has concentrated on the
impact of the banking sector and thus bank credits on economic
growth. King & Levine (1993), Demirguç-Kunt, and Loayza (2000)
showed that bank credit is the explanatory variable in economic
growth, especially in countries with underdeveloped capital
markets.

In countries with higher levels of development and financial

deepening, the impact of the development of capital markets is a
second explanatory variable for economic growth. Nevertheless,
Levine & Zervos (1998), Levine (1991), Bencivenga & Smith (1991)
and especially Rojas-Suarez & Weibrod (1994) show that the
impact of financial deepening on economic growth is much more
limited in developing countries where capital markets are not
efficient because they lack a properly developed banking sector.
A third approach explains economic growth not only in relation
to the development of the banking sector, but also to its stability in
the provision of financing as an explanatory variable on levels of
economic development.
This approach is especially relevant for the Latin American case
as shown by Freixas (1997), Rochet (1997), the Interamerican
Development Bank (2005) and Garrido (2005). The volatility of
financial systems is particularly high in Latin America, where
almost all the countries in the region have gone through major
financial crises that have had severe negative impacts on the
economic welfare of the population.

27
PARADIGM OF THE STUDY

Paradigm of study is presented by researchers to illustrate the

effectiveness of computer support system in the field of online

transaction among college students of BESTLINK COLLEGE OF

THE PHILIPPINES- BULACAN.

This study used the block diagram presentation. We discussed

the advantages and disadvantages of the online transaction.

Computer support system helps to find solution in each possible

disadvantages or errors that might happen.

CONCEPTUAL FRAMEWORK

ONLINE TRANSACTION

DISADVANTAGE ADVANTAGE

 Isn’t safe  User friendly

MALFUNCTION
 Can be hacked  No hustle
Authentication
CHAPTER III  Banking at your
 Low security error
finger tips
 Too many process  Connection error

 Site or app error

28

COMPUTER SUPPORT
 CHAPTER III
METHODS OF RESEARCH

This chapter presents the process which will be used in

collecting the data necessary in answering the main in specific

problems stated in Chapter 1. It includes the research design,

respondents of the study sampling, techniques, instrument used in

study, validation of the research instrument, construction of the

instrument and the statistical treatment of data used.

RESEARCH DESIGN

29
 The researchers used a Descriptive Method, it is the process

of collecting and analyzing numerical data. It can be used to find

patterns and averages, make predictions, test causal relationships,

and generalize results to wider populations. Pritha Bhandari (2020)

RESPONDENTS

The respondents of the study where 40 students of college in

Bestlink College of the Philippines – Bulacan Inc. Respectively, the

respondents are 3 students per section of all courses.

SAMPLING TECHNIQUES

The researchers used the Purposive Sampling Techniques in

the selection of the respondents. All students of Bestlink College of

the Philippines Bulacan Branch were chosen as samples, and all of

them are presently studying in Bestlink College of the Philippines,

Bulacan.

INSTRUMENTS AND TECHNIQUES

1. Questionnaire

30
 The main instrument used in gathering the needed data

and information was a questionnaire checklist made by the

researchers. It consists of structured questions. The questionnaire

checklist has two parts:

Part I; reveal the profile of the respondents (Name, Age, Gender,

Year and Course and the Name of School Attended).

Part II; deals with the effectiveness computer support system in

the field of online transaction among college students of Bestlink

College of the Philippines – Bulacan.

2. Unstructured Interview

The researchers conducted an ambush interview to 10

students to collect more data that are not included in the

questionnaire.

CONSTRUCTION OF THE QUESTIONNAIRE

The researchers constructed the questionnaire anchored on

the posted problems in Chapter1. They showed the draft

31
questionnaire to their thesis adviser, and when it’s done a final

draft of the tool was made. Some questions may be answered by

Effective, Not Effective, Satisfied, Unsatisfied, Always, Sometimes

and Never. Some question has a multiple-choice answer. And in

the other questions it can be answered by 'yes' or 'no'.

VALIDATION OF THE INSTRUMENT

The questionnaire was tried out to 10 students who were not

part of the respondents of the study. The first draft of the

questionnaire was given to an expert the Dean, of Bestlink College

of the Philippines, Bulacan to ensure that its content is valid.

Thereafter, the reliability of the instrument was determined

by the approval whether it is ready to administer or not.

ADMINISTRATION AND RETRIEVAL OF THE QUESTIONNAIRE

32
 To achieve the goal of the study, the researchers sought the

permission from the Dean of Bestlink College of the Philippines,

Bulacan and thereafter went straight to distribute the

questionnaire to the respondents who were the respondents in

accomplishing the questionnaire checklist. This enable them to

attain 100% retrieval of the instrument and to ensure that all

items therein were properly and fully accomplished.

STATISTICAL TREATMENT OF DATA

The data gathered from the questionnaire-checklist were

tabulated and subjected to statistical treatment in order to ensure

validity and reliability in its interpretation. The following statistical

measure were employed:

1. Frequency and Percentage Distribution

This was used to determine the part of the whole

relationship of the research results especially in gathering data on

the profile of the respondents and the effectivity computer support

33
system in the field of online transaction among college students of

Bestlink College of the Philippines – Bulacan.

Formula:

P= f/N X 100

Where:

P= percentage

F= frequency

N=number of respondents.

2. Weighted Mean

Formula:

34
3. Ranking

This was used to determine the position of different score as

related to the whole.

Likert Scale

Scale Numerical Verbal Symbol

Description Description

4.50-5.00 5 Very Satisfied (VS)

3.50-4.49 4 Moderately (MS)
Satisfied
2.50-3.49 3 Satisfied (S)

1.50-2.49 2 Moderately (MUS)

Unsatisfied
1.00-1.49 1 Unsatisfied (US)

Scale Numerical Verbal Symbol

35
 Description Description
4.50-5.00 5 Very Effective (VE)
3.50-4.49 4 Moderately (ME)
Effective
2.50-3.49 3 Effective (E)
1.50-2.49 2 Moderately (MIE)
Ineffective
1.00-1.49 1 Not Effective (NE)

CHAPTER IV

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

This chapter presents the analysis and interpretation of data

that were gathered using the instruments presented in Chapter 3.

This study focused on the “Effectiveness of Computer Support

System in the Field of Online Transaction among College Students
of Bestlink College of the Philippines - Bulacan”. The researchers
administered questionnaire to forty (40) students from Bestlink
College of the Philippines. To analyze and interpret the feedback of
the respondents, appropriate statistical method was applied.

36
 1. Demographic Profile of the Respondents
Table 1.1

Distribution of the Respondents According to Age

Ages Frequency Percentage Rank

18-19 2 5% 3
20-21 26 65% 1
22-23 10 25% 2
24-25 2 5% 3
Total 40 100%

37
 Table 1.1 shows the distribution of respondents according to

age which reveals that 26 or 65%, rank 1 belong to age group 20-

21. Rank 2 with the frequency of 10 or 25% belong to age 22-23.

While 2 or 5%, rank 3 belong to age 18-19 and 24-25.

These data imply that most students of BCP Bulacan are in

between twenty to twenty-one years old.

Table 1.2

Distribution of Respondents According to Gender

Gender Frequency Percentage Rank

Male 20 50% 1
Female 20 50% 1
Total 40 100%

38
 Table 1.2 shows the distribution of respondents according to

gender is equal. It discloses that both respondents, females and

males have a frequency of 20 or and a percentage of 50%.

Table 1.3

Distribution of Respondents According to Year and Courses

YEAR COURSE Frequency Percentage Rank

1st BSCPE 1 2.5% 6
1st BTVTED 0 0
1st BSIS 0 0
1st BSCRIM 0 0
1st BSAIS 0 0

39
 BSENTRE
1st 0 0
P
2ND BSCPE 3 7.5%
2ND BTVTED 0 0
2ND BSIS 3 7.5%
2ND BSCRIM 4 10% 4
2ND BSAIS 3 7.5% 5
BSENTRE
2ND 0 0
P
3RD BSCPE 8 20% 1
3RD BTVTED 3 7.5% 5
3RD BSIS 6 15% 3
3RD BSCRIM 7 17.5% 2
3RD BSAIS 1 2.5% 6
BSENTRE
3RD 1 2.5% 6
P
TOTAL 40 100%

Table 1.3 reveals the distribution of respondents according

to their year and courses. These reveals that BSCPE 3 rd year is

rank 1 with a frequency of 8 and a percentage of 20%. BSCRIM 3 rd

year is rank 2 with a frequency of 7 and a percentage of 17.5%. 3 rd

year BSIS is rank 3 with a frequency of 6 and a percentage of 15%.

These data imply that most students who answered our

survey are from the 3rd year level.

40
2. Prefer Transaction of the respondents used in paying and

the errors/problems they encountered.

Table 2.1
Prefer transaction of the Respondents

Type of Frequency Percentage Rank

Transaction
Online 32 80% 1

41
 Physical 8 20% 2
Total 40 100%

Table 2.1 shows what they prefer in paying. 32 out of 40

respondents preferred to pay online and has a percentage of 80%

which is rank 1 in the table. 8 out of 40 respondents preferred to

pay physically and it has a percentage of 20% and rank 2 in the

table above.

These data imply that majority of students in BCP Bulacan

are preferred to pay online rather than paying physically.

Table 2.2
Items relating if they encounter errors while doing online
transaction
Errors Frequency Percentage Rank
Yes 26 65% 1
No 14 35% 2
Total 40 100%

42
 Table 2.2 shows that 26 out of 40 respondents

encountered errors while doing online transaction and has a

percentage of 65%. Respondents who didn’t encounter errors has a

frequency of 14 and a percentage of 35%.

This data implies that most of the students of BCP-

Bulacan encountered errors while doing online transaction

Table 2.3
Items relating on how they often encounter problems while doing
online transaction
How often Frequency Percentage Rank
Always 1 2.5% 3
Sometimes 29 72.5% 1
Never 10 25% 2
Total 40 100%

43
 Table 2.3 shows that 29 out of 40 students encounter

problems sometime and has a percentage of 72.5% and rank 1 in

the table above. 25% or 10 of respondents says that they never

encountered a problem while doing online transaction and it is

rank 2 in the table. 1 out of 40 students respond that he/she

always encounter problems while doing online transaction and it

has a percentage of 2.5%.

This data implies that most of the students in BCP Bulacan

encountered problems sometimes while doing online transaction.

3. Items relating to the problems encountered by the

students of BCP Bulacan in online transaction

Table 3.1
Errors encountered by the students of BCP Bulacan in online
transaction

PROBLEMS FREQUENCY PERCENTAGE RANK

App/Site
44
 Crash 3 7.5% 5

Wrong Input
Data. 1 2.5% 6
App/Site
under
9 22.5% 2
maintenance

Delay/hang of
transaction 13 32.5% 1

Lagging
5 12.5% 4

Wrong Sent
Codes 1 2.5% 6

None
8 20% 3

TOTAL
40 100%
Problems encountered by the students of BCP Bulacan.

Table 3 presents the problems encountered by the students

of BCP Bulacan in doing online transaction.

Items “Wrong Input Data” and “Delay/hang of transaction”

ranked 6, with the frequency of 1 and percentage of 2.5%.

Item “App/Site Crash” ranked 5, with a frequency of 3 and

percentage of 7.5%.

45
 Item “Lagging” ranked 4, with a frequency of 5 and

percentage of 12.5%.

Item “None” ranked 3, with a frequency of 8 and percentage

of 20%.

Item “App/Site Under Maintenance” ranked 2, with a

frequency of 9 and percentage of 22.5%.

And item “Delay/hang of transaction” ranked 1, with a

frequency of 13 and percentage of 32.5%.

These data imply that most of the students of BCP Bulacan

encountered Delay/hanging of transaction on paying online.

4. Items relating to the solutions encountered by the

students of BCP Bulacan in online transaction

Table 4.1

Solutions Encountered by The Students of BCP Bulacan in

Online Transaction

Computer Frequency Percentage Rank

Support
46
 Yes 14 35% 2
Maybe 11 27.5% 3
No 15 37.5 1
Total 40 100%

Table 4.1 shows 15 students or 37.5% ranked 1, said no,

they not encountered computer support in online transaction when

problem occurs. 14 students or 35% ranked 2, said yes, they

encountered computer support system in online transaction when

problem occurs. 11 out of 40 students or 27.5% are not sure if

they encountered computer support in online transaction when

problem occurs.

This data implies that most of the students didn’t

encountered a computer support in online transaction when

problem occurs.

Table 4.2

Solutions they Used to the Different Problem in Online Transaction

SOLUTIONS FREQUENCY PERCENTAGE RANK

Connection
Check

47
 20 50% 1
Make sure
password and
6 15% 2
email is
correct
Check all their
updates in
5 12.5% 3
their sites/fb
pages

Reboot your
gadget 3 7.5% 4
Provide all
question
2 5% 5
needed

DNS issue
1 2.5% 6

None
3 7.5% 4

TOTAL
40 100%
Solutions encountered by the students of BCP Bulacan
Table 4.2 presents the solutions encountered by the students of

BCP Bulacan in doing online transaction.

Items “Reboot your gadget” and “None” ranked 4, with the

frequency of 3 and percentage of 7.5%.

Item “DNS issue” ranked 6, with a frequency of 1 and

percentage of 2.5%.

48
 Item “Provide all questions needed” ranked 5, with a

frequency of 2 and percentage of 5%.

Item “Check all their updates in their sites/fb pages” ranked

3, with a frequency of 5 and percentage of 12.5%.

Item “Make sure password and email is correct” ranked 2,

with a frequency of 6 and percentage of 15%.

And item “Connection Check” ranked 1, with a frequency of

20 and percentage of 50%.

These data imply that most of the students of BCP Bulacan

checked their connection to solve the problem in online

transaction.

5. Items relating if computer support system direction to

solve the problems are effective
Table 5.1
Effectiveness of computer support system direction to solve the
problem
FREQUENCY PERCENTAGE
VISUAL
QUESTION VE M E M UE VE ME E M UE WM
E DESCRITION
IE IE

49
Is the
Computer
support
system / 55 2.5
MODERATELY
8 7 22 1 2 20% 17.5% 5% 3.45
direction to % %
EFFECTIVE
solve the
problems
are effective

Table 5.1 shows the effectiveness of computer support

system direction to solve the problem in online transaction.

Item “Is the Computer support system / direction to solve the

problems are effective ” has a mean of 3.45 or Moderately Effective.

These data divulge that all the respondents are moderately

satisfied to the effectiveness of computer support system directions

for solving a problem.

6. Items relating if the students are satisfied in using

online transaction

Table 6.1

Satisfaction of Students using Online Transaction

QUESTION FREQUENCY PERCENTAGE WM VISUAL

DESCRITION
VS MS S M US VS MS S M US

50
 U US
S

Are you
satisfied in
using 55 2.5
14 13 10 1 2 20% 17.5% 5% 3.09 SATISFIED
Online % %

transaction
?

Table 6.1 shows the satisfaction of the students of BCP

Bulacan using online transaction.

Item “Are you satisfied in using Online transaction? ” has a

mean of 3.09 or satisfied.

These data divulge that all the respondents have a visual

level description of satisfied, based on the satisfaction of students

using online transaction.

CHAPTER V

SUMMARY OF FINDINGS, CONCLUSION AND

RECOMMENDATION

51
 This chapter presents the summary of findings, conclusion

and recommendation which answers the questions posted in

Chapter 1.

STATEMENT OF THE PROBLEM

Making online transaction are easy and simple but there are
some factors that may result in malfunction or system failure.
Malfunction in online transaction is always possible, the best for
contrasting this failure is computer support and this study wants
to imply that information. Some common questions are when?
Where? Why? Malfunction happened?

This research is conducted to find out the effectiveness of

computer support system in the field of online transaction among
college students of BESTLINK COLLEGE OF THE PHILIPPINES –
BULACAN.

This research study is looking for specific answer to these

following questions:
1. Respondent profile
1.1 Name;
1.2 Age;
1.3 Gender;
1.4 Year & Course;

2. What malfunction, system error or problems are they

encountered using online transaction?
2.1 Internet connection/medium used
2.1.1 Delay/ hang in transaction

52
2.1.2 Lagging
2.2 Authenticity
2.2.1 Password error/email error
2.2.2 Wrong sent codes
2.3 App/Site
2.3.1 Under maintenance
2.3.2 Crashing
2.4 Wrong input Data
2.5 Insufficient balance

3. What is the possible solution to these problems, errors or

system malfunctions?
3.1 Check connection
3.2 Make sure password and email in correct
3.3 Provide all question needed
3.4 Check all updates in their sites/fb pages
3.5 App and sites size compatibility to the gadget used
3.6 Provide the correct answer to their question
3.7 Check balance

4. What is the satisfaction of BCP college student in using

online transaction?
4.1 Very satisfied;
4.2 Satisfied;
4.3 Neutral;
4.4 Not satisfied;
4.5 Unhappy using it;

5. How effective are computer support system in the

field of online transaction?

53
 SUMMARY OF THE FINDINGS

Based on the gathered data, the researchers have arrived at

the following findings:

1. On the demographic profile of the respondents

1.1 Majority of the respondents aged 20-21.

1.2 respondents are equal. 50% males and 50%

females.

1.3 most students who answered our survey are

from the 3rd year level.

2. Prefer Transaction of the respondents used in paying and

the errors/problems they encountered.

2.1 Majority of students in BCP Bulacan are preferred

to pay online rather than paying physically.

2.2 Most of the students of BCP-Bulacan encountered

errors while doing online transaction.

2.3 most of the students in BCP Bulacan encountered

problems sometimes while doing online transaction.

3. Items relating to the problems encountered by the

students of BCP Bulacan in online transaction.

54
 3.1 Most of the students of BCP Bulacan encountered

Delay/hanging of transaction on paying online.

4. Items relating to the solutions encountered by the

students of BCP Bulacan in online transaction.
4.1 Most of the students didn’t encountered a

computer support in online transaction when problem

occurs.

4.2 Most of the students of BCP Bulacan checked

their connection to solve the problem in online

transaction.

5. Items relating if computer support system direction to

solve the problems are effective.
5.1 all the respondents are moderately satisfied to

the effectiveness of computer support system directions for

solving a problem.

6. Items relating if the students are satisfied in using online

transaction.

6.1 all the respondents have a visual level description

of satisfied, based on the satisfaction of students using online

transaction.

CONCLUSION

1. The data gathered are valid and reliable

55
2. The respondents are described as to age, gender and their

course & year level.

3. Majority of students in BCP Bulacan preferred to pay online

rather than paying physically and most of them encountered

errors while doing online transaction sometimes.

4. The common problem of the students of BCP Bulacan

encountered is the delay/hanging while doing online

transaction.

5. The students didn’t encounter a computer support in online

transaction when problem occurs. Thus, they try to solved

the problem by checking their internet connection.

6. The students are moderately satisfied to the effectiveness of

computer support system directions for solving a problem.

7. The students are satisfied on using online transaction.

RECOMMENDATION

56
 Based on the findings and conclusions, the researchers have

formulated the following recommendations:

1. The platform used by the students should fix the

delay/hanging and provide a better service.

2. The platform where the students used in online

transaction should provide some computer support

systems.

3. There should be a free access on the internet (either

provided by the school or the owner of the platform

used in online transaction) that can be used by

students on performing online transaction.

4. The future researchers should conduct further study

on how can they make an efficient computer support

system and propose it to the owner of the platform for

a better service.

BIBLIOGRAPHY
57
Reference:
https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.toppr.com
%2Fguides%2Fbusiness-studies%2Femerging-modes-of-business
%2Fonline-transactions-and-security-of-e-transactions%2F
%3Ffbclid
%3DIwAR0nzKO3JEAIGSYyxgGrbDWpCHpr5T4ZVxp35OpOaPudef
qD_dxDgRzsmRw&h=AT0P52Ume7PNm4p3bYZ5tiFcKJ5_0Ff1elp_2
Eoih_WTC51Lyy2ZKKQf0miRZuJ0VivnADmBa0hPIhSHFLCm7nK2
2ggCczn0xCfagHjJvWE3os-UGH0v4Edym1c9la4K7d2oUQ https://
l.facebook.com/l.php?u=https%3A%2F%2Fup-
diliman.academia.edu%2FDepartments
%2FTechnology_Management_Center%2FDocuments%3Ffbclid
%3DIwAR0Wvlwshsz0Ayq3PXFFrSLs5bQjScIM_kaaP57_pyxVOzN4
XPWbUBjip44&h=AT0P52Ume7PNm4p3bYZ5tiFcKJ5_0Ff1elp_2Eoi
h_WTC51Lyy2ZKKQf0miRZuJ0VivnADmBa0hPIhSHFLCm7nK22gg
Cczn0xCfagHjJvWE3os-UGH0v4Edym1c9la4K7d2oUQhttps://
l.facebook.com/l.php?u=https%3A%2F%2Fwww.google.com
%2Famp%2Fs%2Fsecurionpay.com%2Fblog%2Fe-payment-system
%2Famp%2F%3Ffbclid
%3DIwAR2cLKL_Vh718Jjplu4kFmvBqKrbhTiuKJjhKNpY0NFG4lTf
CpJ9pj8Vu8A&h=AT0P52Ume7PNm4p3bYZ5tiFcKJ5_0Ff1elp_2Eoi
h_WTC51Lyy2ZKKQf0miRZuJ0VivnADmBa0hPIhSHFLCm7nK22gg
Cczn0xCfagHjJvWE3os-UGH0v4Edym1c9la4K7d2oUQhttp://
www.upgrademag.com/web/2018/07/16/the-state-of-digital-
payments-in-the-philippines/http://www.upgrademag.com/web/
2018/07/16/the-state-of-digital-payments-in-the-philippines/
#:~:text=Results%20from%20security%20firm%20Kaspersky
%20Lab%E2%80%99s%20Cybersecurity%20Index,digital
%20wallets%20%2889%25%29%2C%20and%20for%20online
%20banking%20%2874%25%29.https://www.fiserv.com/en/
about-fiserv/the-point/2019-trends-in-digital-payments-
consumers-expect-speed-intuitive-engagement-from-their-
financial-institutions.htmlhttps://en.wikipedia.org/wiki/
Online_retailer#:~:text=Online%20shopping%20is%20a%20form
%20of%20electronic%20commerce,same%20product%27s
%20availability%20and%20pricing%20at%20different%20e-
retailers.https://thesai.org/Downloads/Volume8No5/Paper_32-
A_Compendious_Study_of_Online_Payment_Systems.pdf https://
institute.eib.org/wp-content/uploads/2016/04/mobile.pdf

58
APPENDICES

BESTLINK COLLEGE OF THE PHILIPPINES

59
 Lot 1 Ipo Road, Brgy. Minuyan Proper, City of San Jose Del Monte,
Bulacan
June 9, 2021

Dr. LEILANI I. CUSACK

School Directress
BESTLINK COLLEGE OF THE PHILIPPINES BULACAN
Lot 1 Ipo Road Brgy. Minuyan Proper
City of San Jose Del Monte Bulacan
Thru: Dr. MILAGROS O. LUANG
College Dean

Madam:

The undersigned researchers humbly request permission to administer a survey

questionnaire to the students of Bestlink College of the Philippines – Bulacan
Bransch in order to gather data/information needed for our study with the title:
THE EFFECTIVENESS OF COMPUTER SUPPORT SYSTEM IN THE FIELD OF
ONLINE TRANSACTION AMONG COLLEGE STUDENTS OF BESTLINK COLLEGE
OF THE PHILIPPINES - BULACAN

Thank you very much for your kindness and favorable action in this request.

God bless.

Very truly yours,

Recommending Approval: Approved

CRISTHINE A. ANTOLO

DR. MILAGROS O.
LUANG
JEFFRY DAVE A. ALICCO College Dean

ERICSON A. LUMBAO

JOMAR T. OSIAS DR. LEILANI I. CUSACK

Researchers School Directress

60
 SURVEY QUESTIONNAIRE
Researcher-Made Questionnaire on the Effectiveness of
Computer Support System in the Field of Online Transaction
among College Students of Bestlink College of the Philippines –
Bulacan
Respondent’s Details: (Answer the following completely)

PART l – RESPONDENT PROFILE

NAME:
AGE:
GENDER:
o Male
o Female
YEAR & COURSE:
COURSE 1ST YEAR 2ND YEAR 3RD YEAR 4TH YEAR
BSCPE
BTVTED
BSIS
BSCRIM
BSAIS
BTTE
BSTM
BSACT
BSENTREP

61
PART ll – SURVEY QUESTION
1. What transaction you used in paying?
o Online Transaction
o Physical Transaction
2. Do you encounter errors/problems while doing online
transaction?
o Yes
o No
3. How often do you encounter errors/problem?
o Always
o Sometimes
o Never
4. What are the errors you encounter? if other please
specify.
o Delay/ hang of transaction
o Lagging
o Password error
o E-mail error
o Wrong sent codes
o App/site under maintenance
o App/site crash
o Wrong input data
o Insufficient balance
o Other __________
5. Do you encounter some Computer support/ Direction to
solve these problems?
o Yes
o No
o Maybe
6. What solution you used to these problems/ errors? if
other please specify.
o Connection check
o Make sure password and email is correct
o Provide answer to all question
o Check all updates in their sites/ FB pages
o Check balance
o Reboot your gadget
o Other _____________
7. Is the Computer support system / direction to solve the
problems are effective?

62
 Rate it from 1-5
1 – not effective
2 – moderate not effective
3 – effective
4 – moderate effective
5 – very effective
8. Are you satisfied in using Online transaction?
Rate it from 1-5
1 – not satisfied
2 – moderate unsatisfied
3 – satisfied
4 – moderate satisfied
5 – very satisfied

Please send your answered sheet at

https://docs.google.com/forms/d/1pgnoG7GmSoXoINtXzcM2fCWRNu3r
FBTajKYmj6ISoFc/edit
Thank You!

63
CURRICULUM
VITAE

64
 CRISTHINE A.
ANTOLO
RESEARCHER
Age: 21 yrs. old
Date of Birth: February 21, 2000
Place of Birth: East Avenue Medical Center
Gender: Female
Status: Single
Religion: Born Again Christian
Language Spoken:Filipino, English
Father’s Name: Vicente T. Antolo
Blk 15 Lot 9 Guzman Ville Mother’s Name: Evelyn A. Antolo
Subdivision Brgy. Sto.
Cristo CSJDM Bulacan
[3023] EDUCATIONAL BACKGROUND
Tertiary: Bestlink College of
#09358874823 the Philippines
(2018-Present)

Secondary: Bestlink College of

[email protected] the Philippines
m (2016-2018)
Sto. Cristo National
65
 High School
(2012-2016)

Primary: Culiat
Elementary School
2006-2012

JEFFRY DAVE
A. ALICCO
RESEARCHER
Age: 20 yrs. old
Date of Birth: September 21, 2000
Place of Birth: Bulacan
Gender: Male
Status: Single
Citizenship: Filipino
#O5O Compra, San Mateo, Religion: INC
Norzagaray, Bulacan Language Spoken:Filipino, English
Father’s Name: Joel V. Alicco
#0975-441-0410 / 0906- Mother’s Name: Jolly A. Alicco
946-9143

EDUCATIONAL BACKGROUND
[email protected] Tertiary: Bestlink College of
m the Philippines
(2018-Present)

Secondary: Bestlink College of

66
 the Philippines
(2016-2018)
Minuyan National
High School
(2012-2016)

Primary: Apugan
Elementary School
2006-2012

ALICCO, JEFFRY DAVE A.

RESEARCHER

ERICSON A.
LUMBAO
RESEARCHER
Age: 21 yrs. old
Date of Birth: July 1, 2000
Place of Birth: San Jose Del Monte, Bulacan
Gender: Male
Status: Single
Citizenship: Filipino
BLK. 3 LOT 17 T.C. 15 Religion: Roman Catholic
Area G. Brgy. Citrus City of Language Spoken:Filipino, English
San Jose Del Monte
Father’s Name: Noe B. Lumbao
Bulacan [3023]
Mother’s Name: Vilma A. Lumbao

#09637193815
EDUCATIONAL BACKGROUND
Tertiary: Bestlink College of
the Philippines
[email protected] (2018-Present)

Secondary: Bestlink College of

67
 the Philippines
(2016-2018)
San Jose Del Monte
National Trade School
(2012-2016)

Primary: Bagong Buhay

Elementary School
2006-2012

JOMAR T.
OSIAS
RESEARCHER
Age: 28 yrs. old
Date of Birth: April 22, 1993
Place of Birth: Norzagaray Bulacan
Gender: Male
Status: Single
Citizenship: Filipino
Religion: Catholic
Language Spoken:Filipino, English
Father’s Name: Cesar Osias
Mother’s Name: Emma Osias
1349 Dizon Compound Iras
St. Brgy. Poblacion
Norzagaray Bulacan EDUCATIONAL BACKGROUND
Tertiary: Bestlink College of
#09161749482
the Philippines
(2018-Present)
[email protected]
Secondary: Minuyan National
High School
68
 (2005-2008)

Primary: Timoteo Policarpio

Elementary School
(1999-2004)

OSIAS, JOMAR T.

RESEARCHER

69