Win10 Release Notes

Release 495 Driver for Windows, Version
497.09
Windows 11 / Windows 10
Release Notes
RN-08399-497-09_v01 | December 1, 2021

TABLE OF CONTENTS
1 Introduction to Release Notes.......................................................................................1

Structure of the Document ............................................................................................1
Changes in this Edition ..................................................................................................1
2 Release 495 Driver Changes .........................................................................................2

Version 497.09 WHQL Highlights ...................................................................................3
Existing Support ........................................................................................................3
Software Module Versions ........................................................................................3
What’s New in Version 497.09 WHQL .......................................................................4
What’s New in Release 495 ......................................................................................4
Discontinued Support ...............................................................................................4
Limitations in This Release ......................................................................................5
Changes and Fixed Issues in Version 497.09 ................................................................7
Fixed Issues in this Release .....................................................................................7
Open Issues in Version 497.09 WHQL............................................................................8
Windows 10/11 Issues...............................................................................................8
Issues Not Caused by NVIDIA Drivers...........................................................................9
Windows 10 Considerations......................................................................................9
Operating System Issues ..........................................................................................9
Application Issues .....................................................................................................9
3 The Release 495 Driver ..............................................................................................10

About the Release 495 Driver ......................................................................................10
Driver Security..............................................................................................................11
Restricting/Enabling Access to GPU Performance Counters ...............................11
Advanced Driver Information .......................................................................................12
Updating the NVIDIA VirtualLink PPC Firmware ...................................................12
Differing GPU Voltages in SLI Mode .......................................................................12
3D Compatibility Mode ............................................................................................12
Help for Resizing Your HDTV Desktop ....................................................................13
Understanding the NVIDIA System Information Window>DirectX Information ....14
Known Product Limitations .........................................................................................16
NVIDIA GeForce RTX 30-Series/RTX 20-Series Bandwidth Limit .........................17
G-SYNC May be Enabled in Windowed Mode Even if Only Full-screen Mode is
Specified ............................................................................................................................17
Issues Installing the NVIDIA Control Panel from the Windows Store...................17
Windowed NVIDIA G-SYNC is Disabled for Multi-monitor System Video Playback18
GPU Temperature Reported Incorrectly on Optimus Systems..............................18
Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | ii

TABLE OF CONTENTS
Damaged or Missing WMI Service Prevents NVIDIA Driver Installation...............19

Total Available Graphics Memory Reported Incorrectly ........................................19
Increasing 4-way SLI/Multi-GPU Performance .....................................................20
No PhysX Acceleration Using the GPU...................................................................20
NVIDIA PhysX Software Cannot Be Installed/Uninstalled in Windows Safe Mode21
Do Not Use Windows Rollback for Graphics Drivers.............................................21
Uninstalling Drivers Using Device Manager is Not Supported .............................21
Changing Primary Display Across SLI GPUs Slower Than Expected ..................22
Using HDMI Audio with Displays That Have a High Native Resolution.................22
Using HDMI/DisplayPort Audio in Dualview or Clone Mode..................................23
Flat Panel Scaling Controls Not Functional for Some TV Modes and Displays ...23
1280 × 1024 @ 60 Hz Not Available on BenQ FP241W Monitors ............................23
Hardware and Software Support .................................................................................24
Supported Operating Systems................................................................................24
Support for OpenCL 3.0 ..........................................................................................24
Supported NVIDIA Desktop Products.....................................................................24
Supported NVIDIA Notebook Products ..................................................................26
Supported Languages.............................................................................................27
Driver Installation.........................................................................................................28
Minimum Hard Disk Space .....................................................................................28
Before You Begin .....................................................................................................28
Installation Instructions..........................................................................................28
Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | iii

LIST OF TABLES
Table 3.1 Supported NVIDIA Desktop GPUs ................................................ 24

Table 3.2 Supported NVIDIA Notebook GPUs .............................................. 26
Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | iv

Chapter 1. Introduction to Release Notes
This edition of Release Notes describes the Release 495 family of NVIDIA® graphics drivers
(versions 495.xx to 499.xx) for Microsoft® Windows® 10 and later1. NVIDIA provides these notes to
describe performance improvements and bug fixes in each documented version of the driver.
Structure of the Document

This document is organized in the following sections:
 “Release 495 Driver Changes” on page 2 gives a summary of changes, and fixed and open
issues in this version.
 “The Release 495 Driver” on page 10 describes the NVIDIA products and languages supported
by this driver, the system requirements, and how to install the driver.
Changes in this Edition

This edition of the Release Notes for Windows includes information about NVIDIA graphics driver
version 497.09 WHQL and lists changes made to the driver since driver version 472.12.
These changes are discussed beginning with the chapter “Release 495 Driver Changes” on
page 2.
1. Includes Windows 10 and Windows 11.
Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | 1

Chapter 2. Release 495 Driver Changes
This chapter describes open issues for version 497.09 WHQL, and resolved issues and driver
enhancements for versions of the Release 495 driver up to version 497.09 WHQL
The chapter contains these sections:

 “Version 497.09 WHQL Highlights” on page 3’
 “Changes and Fixed Issues in Version 497.09” on page 7
 “Open Issues in Version 497.09 WHQL” on page 8
 “Issues Not Caused by NVIDIA Drivers” on page 9

Chapter 2. : R ELEASE 495 D RIVER C HANGES
Version 497.09 WHQL Highlights

This section provides highlights of version 497.09 WHQL of the NVIDIA Release 495 Driver for
Windows 101 and Windows 11.
 Existing Support
 Software Module Versions
 What’s New in Version 497.09 WHQL
 What’s New in Release 495
 Limitations in This Release
Existing Support
This release supports the following APIs:
 Open Computing Language (OpenCLTM software) 3.0 for NVIDIA® MaxwellTM and later GPUs
 OpenGL® 4.6
 Vulkan® 1.2
 DirectX 11
 DirectX 12
Software Module Versions

 NVIDIA RTX Desktop Manager - 202.21
 HD Audio Driver - 1.3.38.94
 NVIDIA PhysX System Software - 9.21.0713
 GeForce Experience - 3.24.0.123
 CUDA - 11.4
 DCH NVIDIA Control Panel - 8.1.961.0
1. Supports Windows 10 (Version 1803) and later, including Windows 10 May 2021 Update (Version 21H1).

What’s New in Version 497.09 WHQL
GeForce Game Ready Driver

Game Ready Drivers provide the best possible gaming experience for all major new releases.
Prior to a new title launching, our driver team is working up until the last minute to ensure every
performance tweak and bug fix is included for the best gameplay on day-1.
Game Ready for ICARUS

This new Game Ready Driver provides the best day-1 gaming experience for ICARUS, which
utilizes NVIDIA DLSS and NVIDIA RTX Global Illumination (RTXGI) to maximize performance and
image quality. In addition, this new Game Ready Driver offers support for the latest new titles
including Chorus and Halo Infinite.
Learn more in our Game Ready Driver article.
New Features and Other Changes

 Added support for the GeForce RTX 2060 12GB
 See “Changes and Fixed Issues in Version 497.09” on page 7.
What’s New in Release 495

 Security Updates
• Version 496.49 added security updates for driver components.
Refer to the NVIDIA Security Bulletin 5230 for details.
 NVIDIA Control Panel > Manage 3D Settings
• Added Shader Cache Size control to set the maximum amount of disk space to use for
storing shader compiles.
• Vertical Sync options for Optimus notebook GPUs are now the same as for desktop GPUs.
Discontinued Support
 NvIFR OpenGL support.
Release 470 was the last driver branch to support this functionality. NvIFR header files,
samples and documentation have been removed from the NVIDIA Capture SDK 7.1.9 release.
Future drivers will remove NvIFR.dll and any other reference to NvIFR. For details, see the
NVIDIA Video Codec SDK page.

Limitations in This Release

The following features are not currently supported or have limited support in this driver release:
OpenCL 3.0 Known Issues

 Device-Side-Enqueue related queries may return 0 values, although corresponding built-ins
can be safely used by kernel.
This is in accordance with conformance requirements described at https://www.khronos.org/
registry/OpenCL/specs/3.0-unified/html/OpenCL_API.html#opencl-3.0-backwards-
compatibility
 The denormalized results for some math functions that were flushed to zero when cl-fast-
relaxed-math is passed as a compiler option on OpenCL 1.2 drivers won't be flushed to zero
with OpenCL 3.0 drivers.
 Shared virtual memory - the current implementation of shared virtual memory is limited to
64-bit platforms only.
Using HDR with Games

There may be issues resulting from the interaction between in-game HDR settings and the
Windows HDR settings. See the NVIDIA Knowledge Base Article 5072 (https://
nvidia.custhelp.com/app/answers/detail/a_id/5072) for details.
Implicit SLI Disabled on NVIDIA Ampere GPUs

Implicit SLI, where the driver makes assumptions with application profiles to achieve GPU
scaling, is disabled on NVIDIA Ampere GPUs. Explicit SLI is still supported, where the application
knows the SLI state and uses extensions (such as DirectX 12 linked nodes, Vulkan device groups,
or OpenGL multicast extensions) to issue commands to each device in the SLI group. See the
NVIDIA Knowledge Base Article 5082 (https://nvidia.custhelp.com/app/answers/detail/a_id/5082)
for more information.
Behavior Change in NvEncCreateBitstreamBuffer API of Video

Codec SDK
In the NVIDIA driver, Release 415 and later, the behavior of the Video Codec SDK API
(NvEncCreateBitstreamBuffer) has been changed to return NV_ENC_ERR_UNIMPLEMENTED instead
of NV_ENC_SUCCESS when the encoder instance is configured to run in the motion estimation-only
mode. As an indirect consequence of this change, the AppEncME sample application from the
Video Codec SDK prior to SDK version 8.2.16 will crash due to a bug in the NvEncoder class.
The latest version of the SDK fixes this bug that affects the AppEncME sample application. NVIDIA
recommends downloading the latest version from https://developer.nvidia.com/nvidia-video-
codec-sdk.

Connecting Displays to NVIDIA Turing GPUs in SLI Mode

To use SLI with NVIDIA Turing GPUs, all displays must be connected to the primary SLI GPU.
Turing GPU Driver Installation

Drivers for Turing GPUs will not be installed on systems with Windows 10 RS2 or earlier. This
includes Windows 10 Threshold 1, Threshold 2, Redstone 1, and Redstone 2 operating systems.
Crescent Bay and OSVR Headsets on Multiple GPU Systems

Crescent Bay and Open Source Virtual Reality development kit headsets do not work with
VRWorks Direct Mode in systems that contain GPUs from multiple vendors (for example, NVIDIA
and Intel). For such systems, please disable the Intel integrated graphics (from the system BIOS)
in order to use Direct Mode.

Changes and Fixed Issues in Version 497.09
Changes and Fixed Issues in Version 497.09

The following sections list the important changes and the most common issues resolved in this
version. This list is only a subset of the total number of changes made in this driver version. The
NVIDIA bug number is provided for reference.
Fixed Issues in this Release

 [Red Dead Redemption 2/Doom Eternal]: The game crashes with TDR or the system crashes
while running the game. [200766423]
 [Doom 3 BFG Edition]: The games shows corruption upon launch. [3407653]
 [YouTube]: The YouTube web site randomly displays extreme contrast/gamma while idle or
during video playback. [3420164]
 [NVIDIA Image Scaling]: After performing a clean install or over install over version 496.49,
NVIDIA Image Scaling resolutions do not appear in the game. [3434708]
 Games do not launch correctly on GeForce GTX 750 Ti when NVIDIA Image Scaling is enabled.
[3442778]
 [Notebook]: Black screen may be observed on some Optimus notebooks with 1440p/165hz
panels when in discrete GPU mode. [3426730]
 [Notebook]: eDP panel cannot be lit when booting to the desktop after switching to discrete
mode. [3423400]
 Using Adaptive Vertical Sync while G-SYNC is enabled may result in random black screen.
[3437003]

Open Issues in Version 497.09 WHQL

As with every released driver, version 497.09 WHQL of the Release 495 driver has open issues and
enhancement requests associated with it. This section includes lists of issues that are either not
fixed or not implemented in this version. Some problems listed may not have been thoroughly
investigated and, in fact, may not be NVIDIA issues. Others may have workaround solutions.
Note: You may encounter issues installing the NVIDIA Control Panel
from the Windows Store. See “Issues Installing the NVIDIA Control Panel
from the Windows Store” on page 17 for more information.
For notebook computers, issues can be system-specific and may not be seen on your particular
notebook.
Windows 10/11 Issues

 [Horizon Zero Dawn Complete Edition]: After attempting to change resolutions, the resolution
does not change and the game falls out of IFlip mode. [3442862]
To apply the new resolution, press Alt+Tab.
 [Supreme Command:Forged Alliance/Supreme Commander 2]: Performance drop when
there is mouse movement. [3405920]
 [Deathloop][HDR]: TDR/corruption occurs in the game with Windows HDR enabled.
If this issue occurs, toggle the Windows HDR setting.
 Sonic & All-Stars Racing Transformed may crash on courses where players drive through
water. [3338967]
 In multi-monitor configurations, the screen may display random black screen flicker.
[3405228]
 [HDR][G-Sync]: Mouse pointer gets stuck after turning on HDR from the Windows Control
Panel or after toggling G-Sync from the NVIDIA control panel. [200762998]
To work around, click the mouse (right or left button). The mouse cursor will be sluggish for a few
seconds before returning to normal operation.
 [NVIDIA Advanced Optimus][NVIDIA Control Panel]: After setting the display multiplexer type
to “dGPU”, the setting is not preserved across a reboot or resume from S4. [200779758]
 [NVIDIA Image Scaling][Desktop]: The screen moves to the upper left corner on cold boot
when Image Scaling is applied to the desktop. [3424721]
Do not apply NVIDIA Image Scaling to the desktop. It is intended only for video upscaling or for
games which do not run with a scaling resolution unless the same Image Scaling resolution is
applied on the desktop.
 [NVIDIA Image Scaling][DirectX 11 video apps]: With Image Scaling enabled, video playback is
corrupted or results in a system hang after performing an HDR transition. [3431284]

If HDR is required to be toggled from the Microsoft Control Panel, be sure to switch to a different
Image Scaling resolution.

Issues Not Caused by NVIDIA Drivers
Issues Not Caused by NVIDIA Drivers

This section lists issues that are not due to the NVIDIA driver as well as features that are not
meant to be supported by the NVIDIA driver.
 “Windows 10 Considerations” on page 9
 “Operating System Issues” on page 9
 “Application Issues” on page 9
Windows 10 Considerations
Cross-adapter Clone Mode
Under Windows 10, clone mode across graphics processors is handled by the Windows OS, and
not by the NVIDIA driver. Consequently, there are no controls for cross-adapter clone mode in the
NVIDIA Control Panel under Windows 10.
Functionality of some display controls in the NVIDIA Control Panel may be affected if cross-
adapter clone mode is enabled through the Windows Control Panel. In this case, use the Windows
Control Panel to adjust display settings.
Optimus Systems
Because cross-adapter clone mode is handled by the Windows 10 OS, there are no display
controls in the NVIDIA Control Panel if no display is connected to the NVIDIA GPU on Optimus
notebooks.
Operating System Issues

 [Windows 10 Fall Creators Update][HDTV]: 12 bpc is automatically applied even on HDTVs that
support only 8 bpc, resulting in a scrambled display. [2007663]
To work around, open the NVIDIA Control Panel->Change Resolution page, select “Use NVIDIA
color settings”, then set the Output color depth to 8 bpc.
Application Issues
Fixed Frame Rate Games
Some games and applications are designed to run at a fixed frame rate, and consequently do not
take advantage of NVIDIA G-Sync. To prevent issues, G-Sync may be disabled for those
applications.

Chapter 3. The Release 495 Driver
This chapter covers the following main topics:

 “About the Release 495 Driver” on page 10
 “Driver Security” on page 11
 “Advanced Driver Information” on page 12
 “Known Product Limitations” on page 16
 “Hardware and Software Support” on page 24
 “Driver Installation” on page 28
About the Release 495 Driver

This driver release is from the Release 495 family of drivers (versions 495.xx to 499.xx). See
“Supported NVIDIA Desktop Products” on page 24 and “Supported NVIDIA Notebook Products” on
page 26 for current products supported in this release.
As part of the NVIDIA Notebook Driver Program, this is a reference driver that can be installed on
supported NVIDIA notebook GPUs. However, please note that your notebook original equipment
manufacturer (OEM) provides certified drivers for your specific notebook on their website. NVIDIA
recommends that you check with your notebook OEM about recommended software updates for
your notebook. OEMs may not provide technical support for issues that arise from the use of this
driver.

Driver Security
Driver Security
Follow these safe computing practices:
 Only download or execute content and programs from trusted third parties.
 Run your system and programs with the least privilege necessary. Users should run without
administrator rights whenever possible.
 When running as administrator, do not elevate UAC privileges for activities or programs that
don’t need them.
This section describes additional actions to take to mitigate specific known security issues.
Restricting/Enabling Access to GPU Performance

Counters
The NVIDIA graphics driver contains a vulnerability (CVE-2018-6260) that may allow access to
application data processed on the GPU through a side channel exposed by the GPU performance
counters. GPU performance counters are needed by developers in order to use NVIDIA developer
tools such as CUPTI, Nsight Graphics, and Nsight Compute. In order to address CVE-2018-6260
the driver (starting with version 419.67) automatically disables access for non-admin users.
For more information about CVE-2018-6260 visit the NVIDIA Security Bulletin 4772.
Access to GPU performance counters can be enabled for non-admin users who need to use
NVIDIA developer tools. Enabling access to GPU performance counters can be accomplished
through the NVIDIA Control Panel->Developer->Manage GPU Performance Counters page. Refer to
the Developer->Manage GPU Performance Counters section of the NVIDIA Control Panel Help for
instructions.

Advanced Driver Information

This section contains the following additional information about the driver:
 Updating the NVIDIA VirtualLink PPC Firmware
 Differing GPU Voltages in SLI Mode
 3D Compatibility Mode
 Help for Resizing Your HDTV Desktop
 Understanding the NVIDIA System Information Window>DirectX Information
Updating the NVIDIA VirtualLink PPC Firmware

You can update the NVIDIA VirtualLink PPC firmware from the NVIDIA Control Panel by clicking
Update from the top menu and then selecting Update VirtualLink firmware.
The following is a description of the changes made in the latest version.
Version 3.2.8 (Notebook)

The following are the changes and fixed issues in the NVIDIA VirtualLink PPC firmware version
3.2.8.
 [USBC Notebook] [VirtualLink]: Some USB bus-powered type-C monitors won't light up until
Windows boots. [2524391]
 [USBC Notebook] [VirtualLink] Some USB Type-C to HDMI dongles may not work. [200474652]
 [USBC Notebook] [VirtualLink] USB-C SuperSpeed does not work with Type-C hub which
supports multiple (DisplayPort and USB) Alternate Modes. [200482972]
Differing GPU Voltages in SLI Mode

When non-identical GPUs are used in SLI mode, they may run at different voltages. This occurs
because the GPU clocks are kept as close as possible, and the clock of the higher performance
GPU is limited by that of the other. One benefit is that the higher performance GPU saves power by
running at slightly reduced voltages.
An end-user gains nothing by attempting to raise the voltage of the higher performance GPU
because its clocks must not exceed those of the other GPU.
3D Compatibility Mode
3D Compatibility Mode is an NVIDIA proprietary rendering mode for 3D Vision that improves the
3D experience for many key DirectX 10 and 11 games. NVIDIA continues to add game support with
new driver versions.

Requirements and Compatibility

 Games must be run in DirectX 10 or DirectX 11 mode.
 Not compatible with 3D Vision Surround.
Switching Compatibility Modes

Games with 3D Compatibility Mode will launch in this mode by default. You can switch between 3D
Compatibility mode and standard 3D Vision mode as follows:
1 Before starting the game, enable Advanced In-game Settings in the NVIDIA Control Panel:
a Open the NVIDIA Control Panel and navigate to the Stereoscopic 3D->Set up stereoscopic 3D
page and click Set Keyboard Shortcuts.
b. Click the Show advanced in-game settings arrow if the section is not expanded, then select
Enable advanced in-game settings.
c. Click OK.
2. Press Ctrl+Alt+F11 during the game to toggle between 3D Compatibility mode and standard
3D Vision mode.
Help for Resizing Your HDTV Desktop

The best way to resize the screen in order to view the entire content is to use the controls provided
by the display hardware. Click the link on the Size tab to view a guide to changing the settings on
your display hardware.
The resize controls on the NVIDIA Control Panel are provided in case satisfactory results cannot
be achieved using the controls on the display.

After resizing the HDTV desktop using the NVIDIA Control Panel Resize controls, the new custom
resolution created is now added to the list of available resolutions for that display, and also added
to the resolution list within the game or application.
The method for resizing the HDTV desktop was improved to provide better image quality when
applying underscan. This method results in a new custom resolution being created which needs
to be selected from games or applications to apply the resizing. In the example displayed in the
following screen shot, the underscan has created a new resolution (1216 × 682). Although this
resolution looks different, it is still in HD format. Remember to select this resolution in your game
or other application in order to take advantage of it.
Note: Some games or applications may not support the new resolu-
tion.
Understanding the NVIDIA System Information

Window>DirectX Information
The System Information window–accessed by clicking System Information at the bottom left
corner of the NVIDIA Control Panel–provides technical information about the NVIDIA graphics
cards and driver installed in the system.
It also provides the following system information:
 Operating system: For example, “Windows 10 Enterprise, 64-bit”
 DirectX runtime version: For example, “11.0”
In order to use the version of DirectX reported in the System Information window, the NVIDIA GPU and
graphics driver must also support that DirectX version.
This information is provided in the Graphics card information section of the System Information
window as follows:
 Direct3D API version
This is the Direct3D version that is supported by the NVIDIA graphics hardware and driver.
The API version is expressed in terms of Direct3D – the graphics subsystem component of
DirectX.

 Direct3D feature level

Direct3D feature levels describe a subset of features within the Direct3D API version that are
supported by the NVIDIA graphics hardware and driver.

Known Product Limitations

This section describes problems that will not be fixed. Usually, the source of the problem is
beyond the control of NVIDIA. Following is the list of problems and where they are discussed in
this document:
 “NVIDIA GeForce RTX 30-Series/RTX 20-Series Bandwidth Limit” on page 17
 “G-SYNC May be Enabled in Windowed Mode Even if Only Full-screen Mode is Specified” on
page 17
 “Issues Installing the NVIDIA Control Panel from the Windows Store” on page 17
 “Windowed NVIDIA G-SYNC is Disabled for Multi-monitor System Video Playback” on page 18
 “GPU Temperature Reported Incorrectly on Optimus Systems” on page 18
 “Damaged or Missing WMI Service Prevents NVIDIA Driver Installation” on page 19
 “Total Available Graphics Memory Reported Incorrectly” on page 19
 “Increasing 4-way SLI/Multi-GPU Performance” on page 20
 “No PhysX Acceleration Using the GPU” on page 20
 “NVIDIA PhysX Software Cannot Be Installed/Uninstalled in Windows Safe Mode” on page 21
 “Do Not Use Windows Rollback for Graphics Drivers” on page 21
 “Uninstalling Drivers Using Device Manager is Not Supported” on page 21
 “Changing Primary Display Across SLI GPUs Slower Than Expected” on page 22
 “Using HDMI Audio with Displays That Have a High Native Resolution” on page 22
 “Using HDMI/DisplayPort Audio in Dualview or Clone Mode” on page 23
 “Flat Panel Scaling Controls Not Functional for Some TV Modes and Displays” on page 23
 “1280 × 1024 @ 60 Hz Not Available on BenQ FP241W Monitors” on page 23

NVIDIA GeForce RTX 30-Series/RTX 20-Series

Bandwidth Limit
The maximum number of HDMI or DisplayPort displays that an NVIDIA GeForce RTX 30-series or
RTX 20-series GPU can drive at the same time may be limited to two displays under the following
conditions:
 NVIDIA GeForce RTX 30-series GPUs
• When driving a Display Stream Compression (DSC) - capable DisplayPort or HDMI display
where the horizontal resolution is greater than 5120 pixels or that requires high clock
bandwidth; for example, 3840x2160 @ 160 Hz.
• When driving a YCbCr 4:2:0 HDMI display where the horizontal resolution is greater than
5120 pixels or that requires high clock bandwidth; for example, 3840x2160 @ 160 Hz.
 Similarly, NVIDIA GeForce RTX 20-series GPUs
• When driving a Display Stream Compression (DSC) - capable DisplayPort display where
the horizontal resolution is greater than 5120 pixels or that requires high clock bandwidth;
for example, 3840x2160 @ 160 Hz.
G-SYNC May be Enabled in Windowed Mode Even if Only

Full-screen Mode is Specified
Issue
When playing a game in windowed mode on a G-SYNC capable (or Compatible) monitor, G-SYNC
is active even if only Full screen mode is selected on the NVIDIA Control Panel > Display > Set
Up G-SYNC page.
Explanation
This can occur under Windows 10 (20H1), with NVIDIA Volta and later GPUs, and with this release
of the NVIDIA Release 460 driver and later. This combination supports multiplane overlays. With
this support, Windows may grant a windowed application its own plane, in which case the plane
behaves as if it were operating in full-screen mode, subsequently activating G-SYNC.
Issues Installing the NVIDIA Control Panel from the

Windows Store
You may encounter issues when attempting to install the NVIDIA Control Panel from the Windows
Store under Windows 10, such as
 The download process from the Windows Store freezes at the “Starting download ...” stage.
 The NVIDIA Control Panel fails to download after initiating the download from the notification
popup that appears upon installing the driver.

For assistance with installing the NVIDIA Control Panel from the Microsoft Windows Store, see the
NVIDIA Knowledge Base Article, NVIDIA Control Panel Windows Store App.
For information about the DCH vs Standard drivers for Windows 10, see the NVIDIA Knowledge
Base Article, NVIDIA DCH/Standard Display Drivers for Windows 10 FAQ.
Windowed NVIDIA G-SYNC is Disabled for Multi-

monitor System Video Playback
Issue
Beginning with Windows 10 April 2018 Update (RS4), NVIDIA G-SYNC is disabled during active
video playback on multi-monitor systems.
Explanation
If hardware accelerated video is playing on one display and an application is launched on another
display in windowed mode with NVIDIA G-SYNC or adaptive-sync enabled, the video stutters. This
is the result of desktop compositing on displays with differing refresh rates.
To prevent the video stutter in this scenario, the driver disables NVIDIA G-SYNC during active
video playback, but re-enables G-SYNC if the video is paused or closed.
Note: The issue can also occur when displays are set to different
refresh rates, even when G-SYNC is not used. To resolve in this case,
make sure all displays are set to the same refresh rate.
GPU Temperature Reported Incorrectly on Optimus

Systems
Issue
On Optimus systems, temperature-reporting tools such as Speccy or GPU-Z report that the
NVIDIA GPU temperature is zero when no applications are running.
Explanation
On Optimus systems, when the NVIDIA GPU is not being used then it is put into a low- power
state. This causes temperature-reporting tools to return incorrect values.
Waking up the GPU to query the temperature would result in meaningless measurements
because the GPU temperature change as a result.
These tools will report accurate temperatures only when the GPU is awake and running.

Damaged or Missing WMI Service Prevents NVIDIA

Driver Installation
Issue
“Install failed” or “Install Failed, could not find compatible graphics hardware” message may
appear during installation, even if the system has a compatible graphics card. This can occur
when installing the NVIDIA driver or GeForce Experience software.
Cause
This issue could be the result of a corrupt WMI service on your system. The NVIDIA Installer
requires the WMI service to properly install the driver or other NVIDIA software.
Resolution
You must repair the WMI service on your system in order to successfully install NVIDIA drivers. A
future driver release will alert the user during installation that there is a problem with the WMI
service on the system.
Total Available Graphics Memory Reported Incorrectly

Background–TAG Memory
In the Windows Display Driver Model (WDDM), Total Available Graphics (TAG) memory is reported
as the sum of
• Dedicated Video Memory (video memory dedicated for graphics use)
• Dedicated System Memory (system memory dedicated for graphics use), and
• Shared System Memory (system memory shared between the graphics subsystem and the
CPU).
The values for each of these components are computed according to WDDM guidelines when the
NVIDIA Display Driver is loaded.
Issue
Some TAG-reporting APIs represent video memory using 32-bits instead of 64-bits, and
consequently do not properly report available graphics memory when the TAG would otherwise
exceed 4 gigabytes (GB). This results in under reporting of available memory and potentially
undesirable behavior of applications that rely on these APIs to report available memory.
The under reporting can be extreme. For example, 6 GB might be reported as 454 MB, and 8 GB
might be reported as 1259 MB.

Driver Action for GeForce-based Graphics Systems

On graphics systems with less than 2.75 GB of advertized physical memory, the NVIDIA display
driver typically limits the Shared System Memory to maintain a TAG memory value of less than 4
GB1.
 This results in reliable reporting of sub-4 GB TAG memory on systems with less than 2.75 GB
of advertised physical memory.
 On systems with 2.75 GB or more of advertized physical memory, you may see different
reported TAG memory values between the NVIDIA Control Panel and other reporting APIs.
Increasing 4-way SLI/Multi-GPU Performance

Issue
With some games and applications, you may experience little to no performance gain or even a
performance drop with 4-way SLI or multi-GPU configurations.
Resolution
1 Open the NVIDIA Control Panel, then click Manage 3D Settings from the navigation pane.
2. Click the Global Settings tab, then scroll to the Power management mode feature, click the
corresponding list arrow and select Prefer maximum performance, then click Apply.
No PhysX Acceleration Using the GPU

If after installing the PhysX System Software you find that there is no PhysX acceleration on
supported applications, repeat the PhysX setup as follows:
1 Reboot the PC.
2. Open the NVIDIA Control Panel and then, under 3D Settings, click Set PhysX configuration
to open that page.
3. Under Select a PhysX processor, verify that either auto-select or a specific NVIDIA GPU is
selected.
4. Click Apply.
1. The WDDM guidelines dictate minimum and maximum values for the components, but the display driver
may further constrain the values that are reported (within the allowed minimum and maximum).

NVIDIA PhysX Software Cannot Be Installed/Uninstalled

in Windows Safe Mode
Issue
The NVIDIA PhysX System Software is not included in the NVIDIA driver installation/uninstallation
under safe mode.
Explanation
The NVIDIA PhysX System Software installer is not compatible with Microsoft's policy for Windows
Safe Mode. Consequently, installation or uninstallation of the PhysX System Software under safe
mode would fail. To allow installation or uninstallation of the graphics driver under safe mode, the
NVIDIA PhysX System Software is blocked from the process.
Do Not Use Windows Rollback for Graphics Drivers

To reinstall a previous or older NVIDIA graphics driver, do not use the Windows rollback feature.
This method will not reliably restore all the previous driver files.
Instead, use the Windows Add and Remove programs to remove the current driver, and then
install the older driver using setup.exe.
Uninstalling Drivers Using Device Manager is Not

Supported
Issue
On all supported versions of Microsoft Windows, uninstalling the NVIDIA driver using the Windows
Device Manager may not remove associated files or applications.
Explanation
Microsoft has confirmed that this behavior is by design. If you wish to uninstall the NVIDIA driver,
it is recommended that you do so using Add and Remove programs.
See the Microsoft KB article 2278714.

Changing Primary Display Across SLI GPUs Slower

Than Expected
Issue
On an SLI system, switching the primary (or SLI focus) display when each display in the SLI group
is connected to a different GPU takes longer than expected.
Explanation
On an SLI system with each SLI GPU driving a display, the display connected to the secondary SLI
GPU is the primary display (also the SLI focus display). In order to switch the primary display to
the one connected to the other GPU, the primary and secondary SLI GPU configuration must also
switch. In order to reassign which GPU is the primary and which is the secondary SLI GPU, the
driver must be reloaded. It is the process of reloading the driver that takes the additional time.
Using HDMI Audio with Displays That Have a High

Native Resolution
To use HDMI audio with some displays that have a native resolution higher than 1920 × 1080, you must
set the display to a lower HD resolution.
Some HDMI displays have a native resolution that exceeds the maximum supported HD mode. For
example, displays with a native resolution of 1920 × 1200 exceed the maximum supported HD
mode of 1920 × 1080.
Applying this native mode results in display overscan which cannot be resized using the NVIDIA
Control Panel since the mode is not an HD mode.
To avoid this situation and provide a better user experience, the driver treats certain TVs– such as
the Viewsonic VX2835wm and the Westinghouse LVM- 37w3–as a DVI monitor when applying the
native mode. Because the driver does not treat the TV as an HDMI in this case, the HDMI audio is
not used.

Using HDMI/DisplayPort Audio in Dualview or Clone

Mode
Two Audio-enabled Ports
In a multi-display configuration where both HDMI/DisplayPort audio ports are enabled, only the
primary display will provide the audio.
One Audio-enabled Port

In a multi-display configuration where only one audio port is enabled, such as when one display is
a DVI display, then the HDMI/DisplayPort display can provide the audio whether is it the primary or
secondary display.
Flat Panel Scaling Controls Not Functional for Some TV

Modes and Displays
The NVIDIA Control Panel flat panel scaling controls on the “Adjust Size & Position” page are not
intended to be used for TV modes, and normally the controls are not available for TV or HDTV
displays.
However, Microsoft requires that certain TV/HDTV modes be available for all digital displays,
including DVI and HDMI, even if they are not HDTV.
While the NVIDIA flat panel scaling controls are available for those displays, they will not be
functional for the TV modes that appear in compliance with the Microsoft requirements. The
affected modes are as follows:
 1920 × 1080i @ 50/59.94/60 Hz
 1280 × 720p @ 50/59.94/60 Hz
 720 × 480p @ 59.94/60 Hz
 720 × 576p @ 50 Hz
1280 × 1024 @ 60 Hz Not Available on BenQ FP241W

Monitors
Even though the monitor EDID lists 1280 × 1024 @ 60 Hz, the screen turns blank when using an
HDMI connection. This is an issue with the monitor and not the NVIDIA driver.
Because of this issue with the monitor, the NVIDIA driver blocks the problem mode (1280 × 1024 @
60 Hz) and makes it unavailable.

Hardware and Software Support

 “Supported Operating Systems” on page 24
 “Support for OpenCL 3.0” on page 24
 “Supported NVIDIA Desktop Products” on page 24
 “Supported NVIDIA Notebook Products” on page 26
 “Supported Languages” on page 27
Supported Operating Systems

This Release 495 driver includes drivers designed for the following Microsoft® operating systems:
 Microsoft Windows® 11
 Microsoft Windows® 101, 64-bit
Support for OpenCL 3.0

Maxwell, Pascal, Volta, Turing, and NVIDIA Ampere architecture GPUs are supported.
Supported NVIDIA Desktop Products

The following table (from http://www.geforce.com/hardware) lists current NVIDIA desktop
products supported by version 497.09 WHQL of the Release 495 driver. For information about
desktop products not shown, please see http://www.geforce.com/hardware/desktop-gpus.
Support for products based on the NVIDIA Ampere architecture requires Windows 10 April 2018
Update (version 1803) or later.
Table 3.1 Supported NVIDIA Desktop GPUs

Consumer Products Architecture
NVIDIA GeForce RTX 3090 NVIDIA Ampere GPU architecture
NVIDIA GeForce RTX 3080 Ti NVIDIA Ampere GPU architecture
NVIDIA TITAN RTX Turing
1. Supports Windows 10 (Version 1803) and later, including Windows 10 May 2021 Update (Version 21H1)


NVIDIA GeForce RTX 2080 SUPER Turing
NVIDIA GeForce RTX 2080 Ti Turing
NVIDIA GeForce RTX 2080 Turing
NVIDIA GeForce RTX 2060 12GB Turing
NVIDIA TITAN V Volta
NVIDIA TITAN Xp Pascal
NVIDIA TITAN X Pascal
GeForce GTX 1660 SUPER Turing
GeForce GTX 1660 Ti Turing
GeForce GTX 1660 Turing
GeForce GTX 1650 SUPER Turing
GeForce GTX 1080 Ti Pascal
GeForce GTX 1080 Pascal
GeForce GTX 1060 6GB Pascal
GeForce GT 1030 Pascal
GeForce GTX TITAN X Maxwell
GeForce GTX 980 Ti Maxwell
GeForce GTX 980 Maxwell
GeForce GTX 750 Ti Maxwell


Supported NVIDIA Notebook Products

The following table lists current NVIDIA notebook products supported by version 497.09 WHQL of
the Release 495 driver. For information about notebook products not shown, please see http://
www.geforce.com/hardware/notebook-gpus.
Table 3.2 Supported NVIDIA Notebook GPUs

GeForce RTX 3080 Laptop GPU NVIDIA Ampere
GeForce RTX 3050 Ti Laptop GPU NVIDIA Ampere
GeForce RTX 2080 SUPER Max-Q Turing
GeForce RTX 2080 SUPER Turing
GeForce RTX 2080 Turing
GeForce GTX 1660 Ti Turing
GeForce MX450 Turing
GeForce MX350 Pascal
GeForce MX130 Maxwell
GeForce MX110 Maxwell
GeForce GTX 1080 for notebooks Pascal
GeForce GTX 1050 Ti for notebooks Pascal
GeForce GTX 980 for notebooks Maxwell

Table 3.2 Supported NVIDIA Notebook GPUs (continued)

GeForce GTX 980M Maxwell
GeForce 945M Maxwell
GeForce 940MX Maxwell
Supported Languages
The Release 495 Graphics Drivers supports the following languages in the main driver Control
Panel:
English (USA) German Portuguese (Euro/Iberian)
English (UK) Greek Russian
Arabic Hebrew Slovak
Chinese (Simplified) Hungarian Slovenian
Chinese (Traditional) Italian Spanish
Czech Japanese Spanish (Latin America)
Danish Korean Swedish
Dutch Norwegian Thai
Finnish Polish Turkish
French Portuguese (Brazil)

Driver Installation
Driver Installation
Minimum Hard Disk Space
The hard disk space requirement is approximately 1.5x the size of the installation download to
accommodate extracted and temporary files.
Before You Begin

Notebooks
 Check to make sure that your notebook has a supported GPU (see “Supported NVIDIA
Notebook Products” on page 26).
 It is recommended that you back up your current system configuration.
 If you own a Dell Inspiron 1420, Dell XPS M1330, Dell XPS M1530, or Dell Latitude D630 or
D630c, it is highly recommended that you first install this Dell software update.
Installation Instructions
1 Follow the instructions on the NVIDIA.com Web site driver download page to locate the
appropriate driver to download, based on your hardware and operating system.
2. From the driver download page, click the Download button.
The Download Confirmation page appears.
3. If you agree to the “License For Customer Use of NVIDIA Software”, click the Agree &
Download button to begin the download.
The File Download dialog appears.
4. Either click Save to save the file and then run it from your PC, or click Run.
An extraction path dialog appears prompting you to specify where on your PC you want the
driver files to be installed.
5. Click OK to use the default location, or click the folder icon and specify an alternate location
to install the driver files.
The files are extracted and then the NVIDIA Installer is launched automatically.
6. At the License Agreement page of the Installer, click Agree and Continue.
7. Follow the instructions in the NVIDIA Installer to complete the installation.
Note: The driver presents game screenshots while the driver is

installing. If you are not connected to the internet during the installa-
tion, you may see a “Navigation to the webpage was cancelled” message
instead. The message can be ignored and does not affect the installa-
tion. The message won’t appear if the browser cache is cleared.

Driver Installation
Note: The NVIDIA PhysX System Software will not be included in the
installation if the same version or a later version is already installed.
See also the installation/uninstallation considerations explained in “Known Product Limitations”

on page 16.

Notice
ALL NVIDIA DESIGN SPECIFICATIONS, REFERENCE BOARDS, FILES, DRAWINGS, DIAGNOSTICS, LISTS, AND OTHER DOCUMENTS (TOGETHER AND
SEPARATELY, “MATERIALS”) ARE BEING PROVIDED “AS IS.” NVIDIA MAKES NO WARRANTIES, EXPRESSED, IMPLIED, STATUTORY, OR OTHERWISE WITH
RESPECT TO THE MATERIALS, AND EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A
PARTICULAR PURPOSE.
Information furnished is believed to be accurate and reliable. However, NVIDIA Corporation assumes no responsibility for the consequences of use of such
information or for any infringement of patents or other rights of third parties that may result from its use. No license is granted by implication of otherwise under
any patent rights of NVIDIA Corporation. Specifications mentioned in this publication are subject to change without notice. This publication supersedes and
replaces all other information previously supplied. NVIDIA Corporation products are not authorized as critical components in life support devices or systems
without express written approval of NVIDIA Corporation.
Macrovision Compliance Statement

NVIDIA Products that are Macrovision enabled can only be sold or distributed to buyers with a valid and existing authorization from Macrovision to purchase and
incorporate the device into buyer's products.
Macrovision copy protection technology is protected by U.S. patent numbers 5,583,936; 6,516,132; 6,836,549; and 7,050,698 and other intellectual property rights.
The use of Macrovision's copy protection technology in the device must be authorized by Macrovision and is intended for home and other limited pay-per-view
uses only, unless otherwise authorized in writing by Macrovision. Reverse engineering or disassembly is prohibited.
Third Party Notice

Portions of the NVIDIA system software contain components licensed from third parties under the following terms:
Clang & LLVM:
Copyright (c) 2003-2015 University of Illinois at Urbana-Champaign.
All rights reserved.
Portions of LLVM's System library:
Copyright (C) 2004 eXtensible Systems, Inc.
Developed by:
LLVM Team
University of Illinois at Urbana-Champaign
http://llvm.org
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal with the
Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software,
and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
* Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimers.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimers in the documentation and/or
other materials provided with the distribution.
* Neither the names of the LLVM Team, University of Illinois at Urbana-Champaign, nor the names of its contributors may be used to endorse or promote
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THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE CONTRIBUTORS OR COPYRIGHT HOLDERS
BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN
CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS WITH THE SOFTWARE.
Vulkan Notice
Copyright (c) 2015-2016 The Khronos Group Inc.
Copyright (c) 2015-2016 LunarG, Inc.
Copyright (c) 2015-2016 Valve Corporation
The Vulkan Runtime is comprised of 100% open source components (MIT, and Apache 2.0). The text of such licenses is included below along
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Softfloat Notice
Portions of the driver use the Softfloat floating point emulation library.
Softfloat Release 3e (http://www.jhauser.us/arithmetic/SoftFloat.html) is provided under the following terms:
Copyright 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018 The Regents of the University of California. All rights reserved.
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Release 495 Driver for Windows, Version

RN-08399-497-09_v01 | December 1, 2021

1 Introduction to Release Notes.......................................................................................1

2 Release 495 Driver Changes .........................................................................................2

3 The Release 495 Driver ..............................................................................................10

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | ii

Damaged or Missing WMI Service Prevents NVIDIA Driver Installation...............19

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | iii

Table 3.1 Supported NVIDIA Desktop GPUs ................................................ 24

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | iv

Structure of the Document

Changes in this Edition

1. Includes Windows 10 and Windows 11.

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | 1

The chapter contains these sections:

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | 2

Version 497.09 WHQL Highlights

Software Module Versions

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | 3

What’s New in Version 497.09 WHQL

GeForce Game Ready Driver

Game Ready for ICARUS

Learn more in our Game Ready Driver article.

New Features and Other Changes

What’s New in Release 495

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | 4

Limitations in This Release

OpenCL 3.0 Known Issues

Using HDR with Games

Implicit SLI Disabled on NVIDIA Ampere GPUs

Behavior Change in NvEncCreateBitstreamBuffer API of Video

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | 5

Connecting Displays to NVIDIA Turing GPUs in SLI Mode

Turing GPU Driver Installation

Crescent Bay and OSVR Headsets on Multiple GPU Systems

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | 6

Changes and Fixed Issues in Version 497.09

Fixed Issues in this Release

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | 7

Open Issues in Version 497.09 WHQL

Windows 10/11 Issues

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | 8

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | 9

Issues Not Caused by NVIDIA Drivers

Operating System Issues

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | 10

This chapter covers the following main topics:

About the Release 495 Driver

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | 10

Restricting/Enabling Access to GPU Performance

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | 11

Advanced Driver Information

Updating the NVIDIA VirtualLink PPC Firmware

The following is a description of the changes made in the latest version.

Version 3.2.8 (Notebook)

Differing GPU Voltages in SLI Mode

Release 495 Driver for Windows, Version 497.09 RN-08399-497-09_v01 | 12

Requirements and Compatibility

Switching Compatibility Modes