Service and Repair Manual for

Fully Automatic Coffee Maker Piccola

Severin Elektrogeräte GmbH, Röhre 27, 59846 Sundern

Telephone (+492933) 982-0, E-Mail: [email protected]
Version 1.2
 Table of contents

1 Introduction ....................................................................................................... 4
1.1 Safety guidelines .......................................................................................... 4
1.2 How to use this manual ................................................................................ 4
1.3 Symbols used............................................................................................... 4
1.4 Required documents and tools..................................................................... 5
1.5 Before beginning maintenance or repair ...................................................... 6
1.6 To be strictly observed during assembly/disassembly.................................. 6
2 General information .......................................................................................... 8
2.1 Serial number/Type label ............................................................................. 8
2.2 Technical Data ............................................................................................. 8
2.3 Internal device settings................................................................................. 8
2.3.1 Beverage volumes ................................................................................ 8
2.3.2 Coffee temperatures ............................................................................. 9
2.3.3 Cleaning- & Descaling cycles................................................................ 9
2.4 Technical improvements from S2 and S2+................................................... 9
3 Overview .......................................................................................................... 10
3.1 Overview of functions ................................................................................. 10
3.2 Device overview ......................................................................................... 12
3.3 Cabling of main PCB .................................................................................. 14
4 Diagnosis and Software.................................................................................. 15
4.1 Error codes................................................................................................. 15
4.2 Software Functions..................................................................................... 17
4.2.1 Software Update ................................................................................. 17
4.2.2 Replacement of PCBs......................................................................... 19
4.2.3 Errors during the update process ........................................................ 20
4.2.4 Readout of usage data........................................................................ 21
4.3 If the machine can not be switched on ....................................................... 21
5 Component replacement ................................................................................ 22
5.1 Removing the housing................................................................................ 22
5.2 Main PCB ................................................................................................... 29
5.3 Grinder ....................................................................................................... 30
5.4 Temperature sensor and fuses (heater) ..................................................... 31
5.5 Heating tube............................................................................................... 32
5.6 Pump.......................................................................................................... 33
5.7 Flowmeter .................................................................................................. 34
5.8 Valve bank complete .................................................................................. 35
5.9 Valve bank components ............................................................................. 36
5.10 Switch service flap...................................................................................... 37
5.11 Sensor piston drive..................................................................................... 37
5.12 Sealing of brewing unit ............................................................................... 37
5.13 Power cord ................................................................................................. 37
5.14 Tubing & cabling......................................................................................... 38
6 Service process & documentation................................................................. 39
6.1 Service process.......................................................................................... 39
6.2 Ticket system ............................................................................................. 40
6.2.1 Create a new ticket ............................................................................. 41
6.2.2 View existing tickets ............................................................................ 42
6.2.3 Repair documentation ......................................................................... 43

2
 6.2.4 Search functions ................................................................................. 45
7 Functional test................................................................................................. 46
7.1 Optical check.............................................................................................. 46
7.2 Functional test electronic............................................................................ 46
7.3 Functional test beverages .......................................................................... 46
Milk .................................................................................................................... 46
7.4 Earth conductor test ................................................................................... 47
8 Cleaning ........................................................................................................... 48
9 Wiring plan....................................................................................................... 49
10 Error message and correction ....................................................................... 50
11 Installation of service software ...................................................................... 52
 1 Introduction
1.1 Safety guidelines
• Never perform maintenance or repair work while coffee maker is connected to
an electric circuit. First always disconnect the power plug from the electric
circuit and do not connect again until maintenance and repair work has
been completed. The only time the device has to be connected to the main is
when performing an error diagnosis.
• The coffee maker has no safety extra-low voltage (SELV). All electrical
components may have line voltage potential in case of error.
• Any maintenance and repair work must be carried out by trained professional
staff.
• Use only original spare parts and accessories.
• Devices or device components that have become unusable must be disposed
of in appropriate public waste collection sites
• Perform cleaning work strictly in accordance with the operating instructions
and use only cleaning agents specified therein.

1.2 How to use this manual

The present Service and Repair Manual is to ensure that relevant maintenance and
repair work is carried out in a proper and straightforward way. To show the assembly
and disassembly steps with absolute clarity, they are illustrated with images. The
images are located on the left side and the corresponding steps are described on the
right side of the page. The steps to be performed are clearly marked by arrows and
borders. If more than one step is required, each step is assigned a number and shall
be carried out in the numbered sequence.

In general, the disassembly steps of the individual components are described. If

there is no information provided regarding assembly, this has to take place in reverse
order of disassembly.

1.3 Symbols used

NOTICE
1.1

Refer to user Turn to the Special care Reference to

manual when specified chapter required specifics
performing steps (e.g. 1.1)

4
1.4 Required documents and tools
• In addition to this manual, the operating instructions are required. The points
where they are applicable are marked accordingly.

• To be able to perform the steps listed in this manual, the following tools are
required:

o Small slot screwdriver (to open the housing)

o Torque wrench (Torx®) T10
o Torque wrench (Torx®) T15
o Crosstip screwdriver (heater)
o Wrench 13mm (valve bank)
o Side cutter (or the like) (to loosen cable ties)
o Long nose pliers (to loosen cabling)
o Bolt end cutter (to loosen and tighten hose clamps)

5
1.5 Before beginning maintenance or repair
• During maintenance and repair ensure that device is disconnected from power
supply; connect only when data is read via PC interface.
• Empty water container as well as coffee bean container.
• Clean overflow- and coffee grounds tray.
• Clean brewing unit

1.6 To be strictly observed during assembly/disassembly

• The following tightening torques apply to the assembly:
o Torx® T10 3x10 = 60 Ncm
o Torx® T15 3.5x12 = 120 Ncm
o Screw / nut M3 = 60 cNm (heater)
o Plastic screw connect = 150 cNm (valve bank)
• During assembly, make sure that hoses and cables are not bent or pinched.
• Clean any disassembled components prior to reassembly.
• It is essential that any cable ties and hose clamps removed during
disassembly are renewed during assembly.
• The following two figures show how to assemble and disassemble the hose
clamps. Use only size 8 and 10 single ear hose clamps.

6
 Loosening hose clamps:

Cut / pinch hose clamps with bolt end

cutter. There are two ways of doing this:
either as shown on the left picture or by
completely separating the squeezed
metal ring in a 90 degree rotated
position. Then the hose can be pulled out
backwards.

Loosening hose clamp

Fastening hose clamps:

Push hose clamp onto hose and place

both parts together on the respective
connection.

Place clamp in correct position over the

connection and press together with bolt
end or side cutter as shown in the figure.

Fastening hose clamp

7
 2 General information
2.1 Serial number/Type label
The type label is located on the rear side of the coffee maker. This is where the serial
number can be found.
In addition, the serial number and the software version of the device, can be shown
on the device display. By the PC interface, information relevant to customer service
can be read out.

2.2 Technical Data

Name Size
Connected load / power input 220-240 V, 50/60 Hz, 1600 W
Brewing pressure max. 15 bar
Coffee powder per brewing unit max. 10 g
Brewing temperature 5 temperature settings, max. 95°C
Capacity of bean container ≈ 140 g
Capacity of water container 1,35 l
Beverage volume 20-250 ml (free adjustable)
Graphic display black/white 128 x 32 pixel DFSTN,
backlight
Severin grinder with ceramic discs Ø = 54mm
Coarseness setting five manual settings
ca. 0.25 -0.4 mm medium grain size
Coffee dispenser for one cup, Height-adjustable, from 65 mm up to
separately detachable max. 135 mm cup height
Heating system Aluminium string heating element,
1600W
Dimensions (W x H x D) 228 mm x 316 mm x 387 mm
Weight ca. 7,6 kg

2.3 Internal device settings

2.3.1 Beverage volumes
small medium large default
Espresso ml 30 40 50 40
Coffee ml 100 125 160 125
Cappuccino ml 30 40 50 40
Latte Macchiato ml 30 40 50 40
White Coffee ml 40 50 60 50
Milk sec 20 25 30 25

8
 2.3.2 Coffee temperatures
Setting Coffee* Espresso*
very low 72°C 73°C
regular 77°C 78°C
very high 82°C 83°C

*Measurement procedure
• 2 Coffees have to be prepared, the second one is used for measurement
• Settings: 2 beans, 2 water
• The second coffee has to be made into a plastic cup
• After beverage preparation stir the coffee
• Measure the temperature in the middle of the liquid (max. 5 seconds after
finishing preparation)

2.3.3 Cleaning- & Descaling cycles

Cleaning programme with tablet: 150 coffee beverages
Descaling 10° dh: 20,7 litre 116 coffee (125 ml)
Descaling 20° dh: 13,3 litre 75 coffee (125 ml)
Exchange of water filter: 45 litre

2.4 Technical improvements from S2 and S2+

- Plastic chassis with integrated brewing unit support

- New valve bank (see item 5.8), only one pump and heater necessary
- New heating tube (see item 5.5)
- New air valve in the milk system (silicon part), can be removed by the
customer
- One PCB for controlling all functions (the user interface contains only display
and controls)
- Optimized software: Reduction of preparing times, optimized heater regulation
- Easy accessibility of all technical components

9
 3 Overview
3.1 Overview of functions

Function diagram of coffee maker

Functional description

The customer pours the coffee beans into the bean container (13), or coffee powder
into the coffee pitcher and water into the water tank (3). The desired beverage can be
selected via the control panel (1). The main PCB (2) determines the required coffee
and water quantities as well as the required pressure and temperature. The main
PCB controls the components brewing unit, valves, heater, pump and grinder.
The corresponding bean quantity is ground by the grinder (12) and fed to the brewing
unit 11), which compresses the freshly ground coffee powder.
Simultaneously, the water passes from the water container through the flowmeter (5),
which controls the water quantity via flow measurement.
A float (4) whose position is checked by a sensor, thus allowing the coffee maker to
detect whether the water level is sufficient, monitors the water level of the container.
The water is forwarded to the heater (8) by the pump (6). The Pump has an
overpressure valve (7) which opens at 12 bars and releases the water into the drip
bowl (15).
The water is heated up to maximum 95° by the heater (8) when making coffee.
Afterwards it is guided by the valve bank (10) to the brewing unit (11) to brew the
coffee and to pour it to the cup by the outlet (14). Afterwards the residual pressure in

10
the brewing unit is released to the drip bowl by the valve bank (10). The brewing unit
empties the generated grounds pad into the coffee grounds tray (15).
For making milk beverages the water is steamed by the heater. The steam is guided
to the milk system in the outlet by the valve bank (10). By the steam jet, the milk is
sucked via milk tube. In the ventury nozzle, air is sucked through a silicon valve that
controls the air quantity. By the combination of milk with steam and air, the milk froth
is produced and is added to the cup through the outlet.
After the steam process, the pressure lines are depressurized via the valve bank (10)
and the water or water steam, still remaining in the lines is discharged into the drip
bowl (15).
After preparing coffee or milk, the pump is switched on for a short time to cool down
the heating element. The water is drained by the open valve to the drip bowl.

11
 3.2 Device overview

Layout overview of relevant parts

Following is a list of parts that can be exchanged as components to clarify the
positioning of the parts within the machine.

Housing parts

1 1. Bean tank lid

2. grain size adjustment
2 3. Powder funnel lid
4. Cover top
14 15 3 5. Display housing
5
6. Cover right
4 7. Cover front
6
8. Outlet
9. Drip bowl
10. Bottom
13 11. Chassis top
12. Cover left
13. Service flap
14. Water tank
7
15. Finger guard
8

12 9
11 10

12
Technics

1. Main PCB
1 2. Heater
6
3. Flowmeter
4. Pump
5. Valve bank
6. Grinder
7. Removeable brewing unit
8. Brewing unit support
9. Power cord
5
8
4

2
3

8
2

9 3

13
 3.3 Cabling of main PCB

(1) Power cord, Temperature fuse heater (N), connector 5 (blue)

(2) Power cord (brown)
(3) Temperature fuse heater (L) (black)
(4) Pump (L) (white)
(5) Connector 1 (blue)
(6) On/Off-switch (white cable, white connector)
(7) Temperature sensor valve bank (blue cable, black connector)
(8) Temperature sensor heater (black cable, red connector)
(9) Grinder (white/black cables)
(10) Valve bank (red/blue cables)
(11) Brewing unit piston drive (white/black cable, white connector)
(12) Brewing unit flap drive (white/black cable, green connector)
(13) Micro switch service flap (white cable, yellow connector)
(14) Reed switch drip bowl (white cable, blue connector)
(15) Reed switch water tank (red cable, red connector)
(16) Reed switch brewing unit piston drive (green cable, black connector)
(17) Flowmeter (black/white/red cable)
(18) Communication to user interface PCB (ribbon cable, grey)

14
 4 Diagnosis and Software
4.1 Error codes
The error codes are shown in the device display when the coffee maker is switched
on. In some cases it is necessary to order a beverage to reconstruct the error
happened at the customer’s home.

Error code Error Causes, error correction

System errors
EC 01 - EC 19 Software system error - Restart device
- Replace main PCB
- Contact Severin Service
Errors concering heater and pump
EC 81 - EC 89 System error / Timeout in - Restart device
heater/pump task - Replace main PCB
- Contact Severin Service
EC 8B Invalid value from NTC NTCs not connected or damaged
- Check cabling of temperature sensors
- Replace temperature sensors
- Replace main PCB
EC 8D Line frequency couldn't be detected Error in ZCD on PCB
- Restart device
- Replace main PCB
EC 8E Timeout in heater/pump task occured - Restart device
- Replace main PCB
- Contact Severin Service
EC 8F Error in heater/pump task - Restart device
- Replace main PCB
- Contact Severin Service
EC 56 Timeout for preheat phase occured Heater or NTC not connected or damaged
or temperature fuses are burned
- Check cabling
- Check temperature fuses
- Replace temperature sensor
- Replace heater
Errors concerning BU driver
EC 91 System error in BU task BU stuck
- Restart device
- Replace main PCB
- Contact Severin Service
EC 92 System error in BU task - Restart device
- Replace main PCB
- Contact Severin Service

15
EC 93 BU in undefined position Piston reached a not allowed position or
the initialization was not successful
- Remove brewing unit and check it
- Restart device
- Contact Severin Service
EC 94 Piston can't drive because there is a Error in software
danger of collision with the flap - Restart device
- Replace main PCB
- Contact Severin Service
EC 9E Timeout for a command sent to BU Error in software
task occured - Restart device
- Replace main PCB
- Contact Severin Service
EC 9F Error in BU task - Restart device
- Replace main PCB
- Contact Severin Service
Errors concerning the IO Task
EC A1 - EC AF System error in IO task - Restart device
- Replace main PCB
- Contact Severin Service
Errors concerning the Grinder task
EC B1 System error in Grinder task - Restart device
- Replace main PCB
- Contact Severin Service
EC B2 System error in Grinder task - Restart device
- Replace main PCB
- Contact Severin Service
EC B3 Current through grinder too low Grinder not connected or damaged
- Check cabling
- Replace grinder
- Replace main PCB
EC B4 Virtual ground for current Analog circuit for measuring grinder
measurement out of range current damaged
- Restart device
- Replace main PCB
- Contact Severin Service
EC B5 Grinder bridged Error in grinder control on PCB
- Restart device
- Replace main PCB
EC BE Timeout for a command sent to Error in software
Grinder task occured - Restart device
- Replace main PCB
- Contact Severin Service
EC BF Error in Grinder task Error in software
- Restart device
- Replace main PCB
- Contact Severin Service

16
 4.2 Software Functions
At every repair, a software update should be performed. Thereby it will be ensured
that the device has always the latest software version with all improvements.
Furthermore you will get all necessary information about the usage of the machine.
These information are read out automatically during the update. If the main PCB has
been replaced, an update must be done.
For running a software update, you will need the 8050 service box, the service
software und an account for the Severin Intranet.

4.2.1 Software Update

The optical PC interface is located at the

machine’s front next to the display.

NOTICE The display protection foil

must be removed!

Powerful light sources,

NOTICE
especially neon tubes or
sunlight, can disturb the
optical data transfer!

1 1. Position the service box in about 20 to

30 cm distance in front of the machine’s
interface and connect the service box to
the computer by USB.

2. Connect to machine to the power

supply

3. Push and hold the arrow buttons

4. Push and hold the main switch until

3 the display’s backlight is flashing
4
3
The device is now in the service mode,
the optical interface is activated.

17
• Open the machine’s ticket and show
the session key by the „Software
Management“ link (see item 6.2.3).

• Open the service software

(8050 Service Tool)

• Fill in the session key and push

„START“.

• A new window opens, which shows

the progress of the update.

• While running the update, the display

backlight is flashing

• The update process should not be

interrupted. Do not disconnect the
USB cable and do not switch the
device off!

• After the update is finished, the

message „Ready“ is shown in the
status bar. The device is now in the
normal operating mode.

• Run a short function test with the

Piccola.

______________________________

sender/receiver (at the side)

power (green)
receiving data (orange)
sending data (orange)
USB cable

18
 4.2.2 Replacement of PCBs

Main PCB (B114)

If the main PCB has been replaced, a software update has to be done. Thereby the
new PCB will get the latest software version and the serial number of the machine.
Without programming the software to the PCB, the device will not be working.
The software of the main PCB contains the serial number of the machine. If the serial
number of the PCB and the serial number of the ticket are not identical, the following
window is shown:

To ensure that machine and ticket conform to each other, please type in the serial
number of the machine (type label) here and confirm by OK. Afterwards, the new
PCB will get the machine’s serial number and software automatically during the
update. If the PCB had already the serial number of another machine, it will be
overwritten.

Before replacing the main PCB, a software update should be performed with the old
PCB, if it is - depending on the failure - still possible. In the process, the settings and
cup counters of the customer are read out, saved to the Severin server and after the
replacement they will be written to the new PCB.

If the main PCBs of two machines have been interchanged, an update has to be
done for both machines to write the correct serial number (type label of machine) to
each PCB.
If the replaced PCB was not the error cause, the original PCB can be assembled
again. The replacement PCB can be used for other machines.

User interface PCB (B113):

The user interface PCB doesn’t contain a processor or own software. It can be
replaced every time and without any additional actions.

19
 4.2.3 Errors during the update process

If an error appears during the update process, the complete process has to be
repeated to ensure proper function of the device.
For this, disconnect the coffee maker from mains supply for 5 seconds, switch it to
the service mode and start the update again. In some cases, it can be necessary to
close and restart the service software. Also disconnect the USB cable for some
seconds in this case.

The following chart will help you to solve the error cause.

Message Cause Remedy

ERROR:#-1: No service box Service box can not be - Check USB
list found connection
(ServiceBox: UsbXP / ) - Check driver
installation (see
item 11)
ERROR:#12: Could not write Connection to service - Check USB
data (12) box interrupted connection
(ServiceBox: SEVERIN - Check service box
Service Device UsbXp / (green LED)
798304800000xx) IN
SeverinServiceBox
ERROR: #-1: Timeout while Optical connection to - Check power
waiting for response device interrupted or supply
(ServiceBox: IR-UsbXP / device not found - Switch device to
798304800000xx) IN service mode
SeverinServiceBox - Wrong positioning
of service box,
optical connection
covered?
- Check ambient
light (see item
4.2.1)
ERROR: Could not check Server can not be - Check server
components due to: Die reached address „Update
Verbindung mit dem Site“
Remoteserver kann nicht - Check internet
hergestellt werden. connection
ERROR: #2 Access denied Second update process Create a session key in
Authorization not valid with an already used the ticket (see item 6.2.3)
session key. (A session and type it in the service
key can only be used software
once)

20
 4.2.4 Readout of usage data

At the beginning of the update process the memory of the device is read out
automatically. The usage data like for example the number of beverages, descaling
cycles and ignored warnings are displayed in the ticket system.
The usage data reflect the handling of the user with the device and can give hints for
possible error causes.

Further information about the display of usage data will follow soon.

4.3 If the machine can not be switched on

If the machine cannot be switched on, please check first the power supply, the
On/Off switch, the cabling and then replace the main PCB (see item 5.2).

21
 5 Component replacement
5.1 Removing the housing
To make the interior components accessible, the housing or parts must be removed.
The designation of the housing parts and the individual steps to be performed are
shown below and must be carried out accordingly for the respective component
replacement.

Cover top
• Remove water tank, bean tank lid
and service flap

• Put the grain size adjustment to a

defined position (e.g. middle) and
remember this position.
During assembly, grain size
adjustment has to be
reassembled in the same position!

• Remove the covers of grain size

adjustment and finger guard

• Loosen the screws behind the covers

Be careful! When loosening the
screw of grain size adjustment,
the grinder may not be displaced!
The grinder can not be adjusted by
yourself!

• Loosen 2 screws on back side

(3x10 Torx 10)

22
 • Push the cover top at the rear angels
carefully upwards

• Lift the cover carefully upwards from

rear to the front. If necessary, push
the side cover at the marked area
inside to release the snap-fits.

Side covers

• Loosen 3 screws at the rear side

screw 3x10 with large head

23
 • Remove the 2 screws (3x10 Torx 10)
at the top side of the side covers

• Push the side panels upwards in the

front area and afterwards remove
them completely to the upper side

• At cover left, the sensor for the water

tank has to be removed and the tube
has to be disassembled from the
connector

For the most repairs, it is

NOTICE
sufficient to remove cover
left.

Display housing
• Remove cover top

• Loosen 2 screws (3x10 Torx 10)

• Pull the display housing upwards out

of the guiding

24
 • Loosen the ribbon cable from the
PCB

• Remove the cable tie and loosen the

connector from the PCB

User Interface PCB

• Remove the 4 screws (3x6 Torx 10)

• Afterwards PCB and keypad can be

removed.

• The main switch is only snapped in

and can be removed by carefully
pulling backwards

Cover front
• Remove cover top and side covers

• Loosen the display housing

• Remove the 2 screws at the top side

(3x10 Torx 10)

• Remove the screws (3x10 Torx 10)

on both sides

25
• Bend the plastic clips at front side up
by a screwdriver and lift them over
the pins.

• The cover front can now be tilt

forward and removed.

At the front cover, there are two

tubes, which can be damaged by
excessive pulling.

• Loosen the screw (3,5x12 Torx 15) at

the water connector on the right side
of the housing and take the water
connector out of the fixing.
Afterwards, the tube can be removed
from the device.

• Open the cable tie and remove the

tube from the connector of the valve.

• Remove the tube from the fixing and

pull it out of the device to the front.

During reassembly, the tubing of

the outlet must be put back in the
original position.
The marking of the steam tube must be
in this position at the edge of the
chassis!

26
Outlet

• Remove the four screws (3x10 Torx

10) at the backside of cover front and
remove the cover plate.

• Remove the two screws (3x10 Torx

10, large head). Afterwards, outlet
and outlet guiding can be
disassembled.

Outlet cartridge & Duckbill valve

If the milk is not foamed correctly, most
times the milk system is blocked or
assembled in wrong way.

• Remove the outlet cartridge from the

device

• Check for completeness

• Clean the components, especially the

duckbill valve

• During assembly, check for good fit of

the parts

Duckbill valve

27
Bottom

• Remove cover top and side covers.

• Loosen cover front.

• Disassemble flowmeter and reed

sensor.

• Open the cord clamp

• Open the upper fixing of the pump

(see item 5.6) and push the pump
carefully to the side

• Loosen the cable of the power cord

(green/yellow) from the heater

• Loosen the cables of the power cord

(blue and brown) from the main PCB

• Take the cables out of the guiding

• Remove the five screws (3,5x12 Torx

15) on the bottom side.

• The bottom can be removed now.

28
5.2 Main PCB
• Remove cover top and display
housing

• Remove the cable tie

• Remove the five screws (3x10 Torx

10)

NOTICE For cabling, please refer to

chapter 3.3 and 9.

After replacing the main PCB, the

cables must be put back in the
original position and must be fixed by a
cable tie.

29
5.3 Grinder

• Remove cover top

• Disconnect the plug

• Remove the screw and take the black

fixing plate out to the left/top.

• Turn the grinder out of the fixing and

take it out to the top.

Take care for the grinder holder (silicon

parts) during reassembly.

New grinders (spare parts)

NOTICE are always adjusted to the
finest grain size. The grain
size adjustment knob has to be
assembled in the finest position (on the
right side).

Be careful, don’t displace

unwillingly! The grinder unit can
not be adjusted by yourself.

During reassembly, first put the cables in

the guiding and then assemble the fixing
plate.

30
5.4 Temperature sensor and fuses (heater)
• Remove cover top and cover left

• Remove the screw (3,5x12 Torx 15)

at the heater clamp

• Pull the heater clamp out of the

device along the tubes (it is not
necessary to disassemble the tubes)

• Pull the complete heater out of the

device a little

• Remove the screws at the heater

(nuts and toothed washers at the
back side)

• Sensors and fuses can now be

disassembled

NOTICE
Take care for good contact
of temperature sensor and
heating tube! The sensor
must seat solidly and must be pushed to
the heater by the silicone washer.

For Piccola, different temperature

fuses as for S2 and S2+ are used!
S2, S2+: 229°C
Piccola: 260°C

31
5.5 Heating tube
• Remove cover top, cover left and the
heater clamp (see item 5.4)

• Pull the complete heater out of the

device a little

• Remove the screws at the heater

(nuts and toothed washers at the
back side)

• Loosen the cables, open the Oetiker

clamps and disconnect the tubes

The lock of the Oetiker

NOTICE
clamps show to the top
respectively to the front.
Take care for good contact of
temperature sensor and heating tube!
The sensor must seat solidly and must
be pushed to the heater by the silicone
washer.

The tube from pump to heater and

the cables must be reassembled
and fixed in the same position as before
disassembly.

32
5.6 Pump

• Remove cover top and cover left

• Remove the two screws (3,5x13 Torx

15 large head) at the pump holder

• Remove cables and temperature fuse

from the pump

• Take the upper side of the pump out

of the device

• Open the Oetiker clamp and the

cable tie and take off the tubes

• Move the pump carefully upwards

• Move the spring downwards

• Remove the tube from the pump

33
 • For reassembly, pull the marked tube
if necessary to bring pump and spring
in original position.

The tube from flowmeter to pump

must be put back in it’s original
position!

After replacing the pump, all

cables and tubes must be in this
position. The pump must be straight and
easy moveable in it’s guiding.

5.7 Flowmeter
• Remove cover top and cover left

• Disconnect tubes and cable from the

flowmeter

• Open the cable tie and remove the

flowmeter

• Renew the cable tie during

reassembly!

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5.8 Valve bank complete

• Remove cover top and cover left

• Disconnect the four cables from the

valves

• Loosen the cable ties and remove the

tubes from the connectors

• Disconnect the green/yellow cable from

the heater

• Loosen the two screws at the valve

bank

• Open the marked cable tie

• Disconnect the blue sensor cable from

main PCB and take it out of the cable
guidings

• Pull the valve bank carefully out of the

device

• Open the Oetiker clamps and take off

the tubes

• The valve bank can now be removed

completely

After working at the valve bank, the

device has to be checked for water
tightness! Prepare several beverages and
look for leakage!

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5.9 Valve bank components
Some of the valve bank’s components
can be replaced separately.

• Remove cables, tubes and screws

(see item 5.8) and turn the valve bank
in the device

• The valve connectors (red) can be

unfastened by a wrench (13mm)

• The valves and the water connector

can be removed by unfastening the
valve screws (blue) by a wrench
(13mm).

• The temperature sensor can be

disassembled from the valve bank
after removing the tube clamp
(green).

NOTICE At the temperature sensor,

there are two sealing rings
(green). During disassembly, the sealing
can be stuck in the valve bank.

Be carefull when fixing the valve

screws (about 150 cNm)! If the
torque is too high, the plastic parts can
get broken.

After working at the valve bank,

the device has to be checked for
water tightness! Prepare several
beverages and look for leakage!

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 5.10 Switch service flap
• Remove cover top and cover left

• Loosen the pump and push it to the

side (see item 5.6)

• Disconnect the cable from main PCB

and take it out of the cable guiding

• Push the snap-fits carefully back and

pull the sensor out

5.11 Sensor piston drive

• Remove cover top and cover left

• Disconnect the cable from main PCB

and take it out of the cable guiding

• Push the snap-fits carefully back and

pull the sensor out

• If necessary, fix the sensor by hot

glue when reassembling.

5.12 Sealing of brewing unit

• Remove the brewing
unit from the device

• Move the piston to the front by turning

the gear wheel

• Loosen the screw, remove the sieve

and replace the sealing ring.

5.13 Power cord

See chapter 5.1 bottom.

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 5.14 Tubing & cabling

After each repairing, the tubing and cabling must be brought back in
the original position! Removed Oetiker clamps and cable ties must be
renewed!
Especially the guiding of the earth wire and the cables of the brewing
unit have to be attended.

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6 Service process & documentation

6.1 Service process

• Customer call at the hotline
create new ticket (refer to point 6.2)
• Problem can be solved at the phone
close ticket or
Problem can not be solved
choose “product will be sent in”

• Receipt of goods, check for transport damages, take pictures of device and
packaging
• Recording of customer and device data, create a new Ticket or open the ticket
of the hotline (refer to point 6.2)
• Read out the usage data and run software update
• Functional test, check quantities and temperatures (run the milk cleaning
program 2 times after every milk beverage) (refer to point 7)
• Repair (if necessary)
• Functional test (if necessary) (refer to point 7)
• Earth conductor test (refer to point 7.4)
• Run cleaning program (refer to user manual)
• Run descaling program (refer to user manual)
• Cleaning (refer to point 8)
• Packaging in new gift box or distribution carton (water tank and drip bowl in
PE bag)
• Documentation of repairing in the ticket, close Ticket
• Consignment

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 6.2 Ticket system

The ticket system is for collecting the customer’s and device’s data and for
documentation of repairings. By the history function, previous claims and requests
can be shown. Furthermore, the usage data (e.g. descaling processes) can be
shown and software updates can be run by the ticket system.
For using the ticket system, we propose the internet browsers Mozilla Firefox or
Google Chrome.
To make the analysis easier and give optimal assistance, it is necessary to have all
inputs in the ticket system in English or German.

The address is:

http://intranet.severin.de

Start screen with login

After logon, you can open existing tickets and create new tickets.

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 6.2.1 Create a new ticket

Choose „create new ticket“ in the task bar on the left side.

device data

ticket data
(automatic)

problem-/error description

1st input mask „create new ticket“

In this mask, you type in the customer’s data and the error description. To retrieve
this incident later, please put in the device’s serial number always.
If the problem can be solved at the phone, you should anyway create a ticket for this
incident. In case of later requests and claims, you can look up the old incident and
give better help to the customer.

In the action field, you have three possibilities:

- leave Ticket | product will be sent in
Save and leave the ticket. The customer sends the device to the
service center or the device is already at the service center.
- leave Ticket | customer waits for recall
Save and leave the ticket. Customer waits for your recall.
- close Ticket | no more issues
Save and close the ticket. The device has been repaired or the problem
could be solved at the phone.

A ticket should not been closed before the problem is solved or the device has been
repaired. Closed tickets can be displayed, but they can not be edited.

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If you have chosen „leave Ticket | product will be sent in”, the input mask for
customer’s complete address and contact data opens.

2nd input mask „create new ticket“

Afterwards choose „save Ticket“ in the action field.

6.2.2 View existing tickets

Choose „view all tickets“ in the task bar.

view repair
ticket product

open

closed

change
ticket

Display of existing tickets

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Already closed tickets can be displayed by the button „view Ticket“.
For open tickets you have two choices. By the button „change Ticket“ you can edit
the ticket, for example change the customer’s address. The „repair this product“
button guides to the repair documentation.

6.2.3 Repair documentation

On the page „repair documentation“, the device’s data and the previous incidents are
shown. By clicking on the ticket numbers, the old tickets can be displayed. When
moving the cursor over the fields, information to the device respectively the
customer’s error description is shown.

ticket- and
device data software product history
management

serialnumber detailed repair report

replacement

final inspection,
cleaning

Repair documentation

In the field „detailed repair report“ please type in which parts were defect and which
repair steps you have done (in English or German).
Please specify the error code and the used spare parts. Lists with spare parts and
error codes can be downloaded at the “information files”.
Error codes and material numbers of spare parts have to be put between #’s, for
example #8629048#.
By the link „Software management“, you can initialize the device software update and
the read out of usage data. A session key is generated which allows our data base to
connect the update process with this ticket. This key is shown in a separate window
and must be given to the service software.

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Display of the session key

A software update and data read out should be run in every service! So the customer
always has the latest software version and the usage data often contain hints to the
cause of the defect.

If the device can not be repaired and the customer gets a replacement device, please
type in the new serial number in the field „Replacement serial number“.

After repairing, a function test will be done and the device will be cleaned and
descaled. This has to be confirmed in the “Final inspection” field. Without this
confirmation, the ticket can not be closed.

In the action field, you have three possibilities:

- close Ticket | no more issues
Save and close the ticket. The device has been repaired.
- leave Ticket | save changes
Save the changes and leave the ticket.
- leave Ticket | discard changes
Leave the ticket without saving the changes.

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 6.2.4 Search functions

To display an already existing ticket, choose „history by text“ or „history by serial“ in

the menu bar. You can search for name, company or city and for the serial number.

Search function for name, company or city

In the following view, you can display the ticket by clicking on the symbol. By
clicking on the serial number, all cases for this device are shown.

Display of search results

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 7 Functional test
For error diagnosis and to guarantee correct function when the device is returned to
customer, a functional test has to be done

7.1 Optical check

• Is the device complete?
• Is the device dirty?
• Are there obvious damages?

7.2 Functional test electronic

Assemble the accessories, fill the watertank and switch on the device.
• Is the display illumination glowing? (see item 4.2)
• Does the rinsing process run properly?
• Are there any error messages shown in the display?

7.3 Functional test beverages

Prepare minimum each one coffee and milk.
• Are there any error messages or malfunctions while preparing the beverages?
• Are the beverages visually appealing and is the quantity ok?

If the customers’s error description was refering to beverage’s quantity or

temperature or if there were problems during functional test, the beverages have to
be tested according following specification.

Coffee
• 2 Coffees have to be prepared, the second one is used for measurement
• Settings: 2 beans, 2 water, “regular” temperature (beverage menu)
• The second coffee has to be made into a plastic cup
• After beverage preparation stir the coffee
• Measure the temperature in the middle of the liquid (max. 5 seconds after
finishing preparation)
• Requirements: Temperature 77°C±5°C; quantity 125ml ±10ml

Milk
• Milk temperature ca. 7°C, Use plastic measuring cu p
• Settings: 1 Milk drop
• Measure the total quantity and the relation of foam and milk directly after
finishing preparation
• Stir the beverage and measure the temperature
• Requirements: Total quantity minimum 180ml; relation foam to milk 70% to
30% (±10%); temperature 52°C±7°C
Directly after milk preparation execute the milk-cleaning programme 2 times!
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 7.4 Earth conductor test
After repairing, the earth conductor has to be checked. For the test according to BGV
A3 a testing device according to VDE 701/702 must be used. When the housing is
closed, the heater as contact point can be reached by a hole in the drip bowl area
(see pictures).
The maximum resistance is 0,3 Ω.
A high voltage test should not be performed!

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 8 Cleaning
The automatic coffee maker must be clean and dry – preferably as good as new –
when returning to the customer. If it is sent out by parcel service, sucking out the
water and coffee powder is necessary. Also if no repair is necessary, the complete
cleaning has to be done.

Clean and dry following parts:

• Brewing unit
• Outlet cartridge, venturi nozzle, silicon air valve
• Water tank
• Drip bowl
• Bean container
• Exhaust the grinder
• Take water out of water tank connector and outlet (do not exhaust)
• Complete cleaning of device (inside and outside)

Following parts can be cleaned by a dishwasher:

• Outlet cartridge
• Venturi nozzle
• Drip bowl
• Grounds container
• Drip tray

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9 Wiring plan

49
 10 Error message and correction
Display shows Display shows Display shows Display shows

Check and insert Brewing Unit

Rinsing necessary Service Flap open
Brewing Unit blocked

Have you Quit error

Remove
chosen coffee massages
Water Tank
powder ? (e-select)

Open Remove Brewing Unit

Service Flap Water Tank still blocked

Analysis of fault
Open necessary / Ready for
Service Flap if needed call operation
service hotline

Remove Attach
Brewing Unit Water Tank

Messy Close Brewing Unit

Brewing Unit Service Flap inserted?

Clean
Brewing Unit

Insert
Brewing Unit

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51
 11Installation of service software
If you use an earlier version of the service software, please uninstall it before installing the new
one. If the service software for S2 and S2+ is used at the same computer, it must be updated to
version 1.4 or later to avoid disturbing each other.
To install the service software, please execute the file „8050-service-setup“. Please do not
change the components for installing.

During the installation, the driver for the service box is installed automatically. For this step, it
can be necessary to be logged in at the computer with administrator rights.

After finishing the installation, a shortcut in window’s start menu is created, where you can start
the software.

At the first software start-up, one setting has to be done.

Settings
Update Site

Here the server address, where the software data are provided, must be typed in.
The address is: http://intranet.severin.de:8080/ServiceTools

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