MALARMATHI SELLAPPAN

+1(408) 685-1547
[email protected]
SUMMARY
 A competent professional with 11+ years of experience in business solutions expertise in IT Project Manager,
Client relationship management, Global service delivery with a proven track record and hands on expertise of
managing complex projects.
 Currently working as Assistant Vice President, leading client care and client admin projects in Deutsche Bank,
one of the largest banks in the world.
 Expert in project review and risk mitigation. Dedicated to plan and implement projects that improve team and
operational efficiency.
 Previous work experience includes some of the top tier organizations across the globe such as J.P Morgan,
Aviva, DBS Bank, UBS, Infosys.

SKILLS
 Leading and delivering multiple complex projects
 Program/Project and operation management
 Agile/Scrum certified and waterfall methodologies and CI/CD project strategy
 Scrum Master for business solutions
 Global client service delivery/Business Readiness
 Effective partnership with engineering, ITAO and product team
 Risk mitigation and Compliance
 Estimation and impact analysis
 Sound knowledge in Statistical analysis tools
 Hands on expertise in monitoring tools
 Stakeholder management
 ITIL certified and SDLC (System development life cycle)
 Confluence/KPI management
 Process Automation

TECHNICAL EXPERTISE

Operating Systems: UNIX/LINUX, Windows

DevOps and Deployment Tools: CI (Jenkins), CD-Release Automation(RA) by CA, Nexus, Docker, Puppet,
ElasticSearch, Splunk, IBM Clearquest
Language: JAVA, Python, SQL,XML
Database and Tools: Sybase, Oracle, Hydra and SQL developer, Toad
Incident Tracking: Service Now, ITSM, Ichamp, JIRA, HPSM, Reach, Aldon
Scheduling/Misc: Autosys, Cron, Bob, Agile/kanban, Tableau, Qlik, Tomcat, jboss
Application Monitoring: ITRS Geneos, Dynatrace, Eg monitor
Version Control: SVN, GIT and clear case
PROFESSIONAL EXPERIENCE
DEUTSCHE BANK - SanFrancisco USA, London April 2020 -
Present
Assistant Vice President- Technical Project Manager (Global Transaction banking)
 Manage Client care and Client administration Projects to manage a large portfolio of clients across
APAC/EMEA/US for quick resolutions to app issues, driving stability, efficiency and effectiveness
improvements to help the business succeed with consistent Evaluation and implementation of new requirements
in the systems.
 Managed simultaneous projects with complex project schedules and Managed IT delivery teams of 2-FA
authentication & Client Implementation systems and supported the planning related to the development and
implementation of project efforts that utilize technology solutions using Agile methodologies and engage in
SDLC to enhance project Standards and controls.
 Drive, collaborate, end-to-end process design collaborating with engineering, strategic sourcing & vendor
operations, stakeholders and senior management of cash payment applications and Track record of delivering
high profile change projects on time and within budget demonstrating broad capability across PM disciplines
(e.g. planning, tracking, release planning, finance management and senior stakeholder management).
 Establish partnerships with product, engineers and dependent teams to triage product/campaign issues, diagnose
bugs to mitigate and manage enterprise risk and develop improvements in product quality.Identifying risks and
issues related to the business areas and engaging relevant teams to ensure compliance with corporate bank
technology policies.Register and track all reported issues to closure within SLA to take proactive steps to ensure
stability.
 Leading the deployment and business readiness of the country rollouts of all Client fulfillment journeys,
maintaining a common digital GTB’s standard across geographies by maintaining strong cross-functional
stakeholder relationships.
 Developed Workflow process model for Global Transaction banking(GTB) stakeholders to understand a 2-
FA solution for logging in and transaction authorization.
 Provide Service/Strategy Planning to build and manage relationships with key clients to redesign the model on
solutions of Digipass, Smart card, DB secure authenticator tokens.Owning and Participating in the QBR- Quarter
End client reporting process and data reconciliation projects.
 Manage and drive Monthly service review calls with CIO/business to recommend strategies to wider
audiences and generate reports periodically using Tableau and follow up on defects for closure and meet
incident closure KPI.
 Responsible for end-end DHS/Fabric migration on 2-FA platforms to remove the roadblocks and attaining
technology stability for clients to keep the process running smoothly
 Coordinate and assist the business complex investigations and monitoring business performance to help CIO’s
in Financial Services attain technology stability for clients by creating an engineering culture.
 Partner closely with Product and other stakeholders to reach shared product goals and ensure that product
changes/launches achieve key metrics of performance.
 Strive to provide continuous improvements in reducing cycle time and increasing quality in bringing
operational efficiency. Proficient in Vendor service management (VMS) tools like IQNavigator (IQN),
Tableau, Service Now to optimize cost, quality, visibility, efficiency, and compliance.

JP MORGAN CHASE & CO - Singapore Dec 2018 – Dec 2019

Assistant Vice President- Front Office Project manager (CCEM/Fixed Income)
 Responsible for the daily execution of significant projects within a focus area and resolution of complex
problems or transactions, where expertise is required to interpret against policies, guidelines or processes and
Leverage product expertise to investigate, triage and resolve issues for FX, Rates and Commodities business.
 Leading FICC and Contributes to the vision and high-level technical concepts spanning technology and business
across Front Office traders, Middle office users as well as with our Application Development and Global
Infrastructure partners.
  Setup project team, propose governance structure, and select/adapt project/delivery method (Waterfall,
Agile SCRUM or Hybrid) and tools to the context of the project/delivery Full ownership for one or more
processes, reports, procedures or products and may also be considered analytical or procedural experts
representing a unit or team on cross-function process or project deliverables.
 Extensive collaboration with the Engineers, business users and global production management teams. We deal
with front office trading clients, risk management systems, pricing engines, client STP flow, middle office
booking flow and end-of-day feeds to various downstream.
 Day-to-day management of the CCEM business such as performance monitoring and analysis, management
reporting and budgeting, service delivery excellence, business process improvement/ reengineering and overall
operational problem solving process.
 Worked to establish and maintain outstanding Operational relationships with a group of key strategic clients
identified as key commission, high growth potential or sensitive clients, providing a cross product point of
escalation for operational matters.
 Lead Development and implementation of Fixed income process strategy in the region such as market
assessment, value proposition development, Operation readiness planning, Release planning, execution and
reporting, onboarding, key user training delivery and overall project management.
 Collaborated with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems
and improve on current CCEM processes.
 Conduct regular and detailed review meetings detailing key operational performance and raising awareness to
communicate product changes to Client Services and Independently jump on ad-hoc high priority issues with
customers to troubleshoot issues live
 Work cross-functionally with Product, Engineering, and other teams to ensure resolution of customer issues and
represent our customers in discussions about products. Manages changes to the project scope, project schedule, and
project costs to keep the project plan accurate, updated, reflective of authorized project changes as defined in the
change management plan, and facilitate customer acceptance Identifies high-level risks, assumptions, and
constraints and implements approved actions and workarounds to minimize the impact of risks on the project
Identifies potential points of contention for missed deliverables
 Identify potential new clients and manage existing relationships by improving the workflow process by
managing risks to ensure that roadblocks are removed and all open issues are resolved.
 Collaborated with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems
and improve on current processes to design, implement, fix and recommend strategies to automate for a very
reliable production system/flow.

AVIVA - Singapore Dec 2017 – Dec 2018

Senior Project Manager - Elixir(Insurance Domain)
 Manage Client support for Group insurance and Portal applications and Partner closely with Product and other
stakeholders to reach shared product goals and ensure that product changes/launches achieve key metrics of
performance.
 Meets work standards by following production, productivity, quality, and customer-service standards; resolving
operational problems; identifying work process improvements.Provide clear documentation of all key decisions
and project management deliverables during and after the project.
 Manage end-to-end process and propose solutions of waterfall methodologies projects and on preventative
measures by streamlining the report generation process and establish key performance indicators with respective
data owners, to accurately monitor data quality; specifically, completeness, accuracy, timeliness and consistency.
 Develop and manage detailed project plans, understanding/tracking critical path, monitoring cross project
dependencies.Classify & track associated project risks and issues - identifying and structuring problems for
broader assessment, performing root causes analysis, developing solutions/mitigations, escalating accordingly.
 Analyzed and delivered the post processing ELIXIR workflow reduced timeline by fine tuning the accuracy
of the data and ensuring consistency and timeliness in quality data delivery. Drive Working group sessions
with stakeholders, providing thought leadership where required to keep activities on track and strategy
aligned. Recording minutes/actions and seeing through to resolution
 Managed Analysis, Requirements, UAT, Business Readiness & Implementation, to facilitate the migration of
controls and users from Citi’s legacy reconciliation tools to the strategic reconciliation platform. Focus on the
success of the projects and challenges and provide thought leadership on strategies employed to achieve
business goals through business and technology transformation.
 Responsible for the creation and continuous refinement of internal tools, policies and agile workflows;
 creating new, more efficient and sustainable processes and tools which result in products with DB GTB
standard and regulations.
 Represent and lead Client Services’ product initiatives. Pull and analyze reports to identify product gaps and
issues and share the voice of the client with Product and Engineering to help better inform them about their
end user. Troubleshoot to identify issues requiring Product or Engineering attention and filter out issues that
are expected behavior or user error.
 Worked and collaborated on the migration of Dynatrace to Splunk integration by managing project risks, financials
and supporting effective project delivery.

DEVELOPMENT BANK OF SINGAPORE (DBS) Sept 2015 – Dec 2017

Project Manager (DEVOPS lead) – Singapore/ India
 Assist in the improvement and re-engineering of existing workflows and processes and reporting project statuses,
next steps and issues/risks to stakeholders and sponsors for CRM, HRM, TRS client advertiser
-onboarding/offboarding products using Devops framework of CI/CD methodologies.
 Utilize data analysis tools and methodologies for investigation and work closely with technology throughout
the software delivery lifecycle to deliver business requirements. Coordinate UAT by end users and ensure
timely release of new products.
 Ensures creation of project plan and charter benefits management plan, stakeholder management plan,
acceptance plan, and central project issue log. Worked closely with Securities Trader Onboarding/Offboarding,
booking in risk management and investigated fix message connectivity from exchanges and recommended
strategies to automate for a very reliable production system/flow.
 Ensures resources are assigned to project & monitor commitment.Ensures change control is executed throughout
project.Identifies, documents, and understands project dependencies Identify key stakeholders who participate in
project scope definition.Tracks actual project costs, identify variances, and reforecast project costs as
needed.Measures project management performance against standards.
 Preparing and updating marketing presentations to be delivered to clients and Register and track all reported
issues to closure and within SLA.
 Ability to manage IT projects related to software development, data integrations, infrastructure and network
operations and Provide Systems support for key users and end users to ensure ongoing operation.
 Design, implement, fix and recommend strategies to automate for a very reliable production system/flow and
Managed stakeholder expectations to develop solutions and leverage multiple business requirements,gathering
methodologies to identify business, functional, and non-functional requirements.
 Analyzing /modeling of collateral data and cash flow models and rely on data and insights to work effectively
with our Engineering and Product teams to build processes, techniques and tools and recommend
improvements to our platform to reduce customer issues.
 Requirements gathering for Key processes and producing accurate documentation and Prioritize defects and plan
for production release based on defect criticality.Work with the global IT-process team to provide Business Unit
and R&D input on system configurations, evaluate dry runs and execute user training needs
 Interface with the global IT migration teams to establish and communicate alignment on Business Unit
migration plans for all existing product portfolios and Coordinate with various project teams for various
projects including development teams to prioritize changes to the trading environment to ensure smooth
testing and execution of the change management process.

PROJECTS AT INFOSYS – Clients (UBS, Dowjones, LexisNexis) March 2011 – Sept 2015
Senior Program Engineer, Singapore/India
 Developing Deployment flow for Java based applications in various application servers to Support pricing
related frameworks and also responsible for business requirements, project plans, decision documentation,
testing documentation, as well as process and procedural materials.
 Represented end user interests at various IT forums (CAB, Operations, Change Management meetings,
Development Projects, Configuration Management)
 Implemented Continuous Integration, and Continuous Deployment using IBM Rational Tool Concert, and IBM
 UrbanCode Deploy for multiple Applications
 Document operation procedures, contribute to knowledge base and cross train other team
members and build up functional and technical expertise for our regional applications.
 Involved in data analysis, to understand the data sourced, as it was from systems acquired by/merged-with
organization and Worked closely with the vendor, key stakeholders to plan for cost optimized solutions,
 Manage delivery, implementation, process improvement and production product support. Support process
automation, business process redesigns, documentation of new technology and communication efforts
between business units and technology groups.
 Follow up on defect and incident closure and meet incident closure KPI and Liaise with third party vendors to
resolve/implement patches for resolution of defects in the application.Provide in-depth and sophisticated
analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic
functional decisions
 Rely on data and insights to work effectively with our Engineering and Product teams to build processes,
techniques and tools and recommend improvements to our platform to reduce customer issues.
 Drive and Act as a liaison between users/traders, interfacing internal technology groups and vendors for
supporting critical fixed income platforms and their integration with upstream and downstream systems and
investigate FIX message connectivity from exchanges and recommend strategies to automate for a very
reliable production system/flow.
 Active involvement in and ownership of upcoming Corporate Actions across all Fixed Income desks and working
with the Ref data teams, Position Services, Pricing and Technology teams and Effectiveness initiative.