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    Case Analysis

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    Ramos, Janica De Vera
    A major retail store invested $24 million in a private satellite communication system that allows real-time updates of inventory records between stores and headquarters. This allows the company to react more quickly to changes in demand. A competitor has an older daily-update system. The South Dakota Workers' Compensation department was overwhelmed with paper injury claim files. Retrieving file information for callers was inefficient. A proposal to digitize records submitted online and allow phone clerks quick database searches by claimant name could streamline operations.

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    Case Analysis

    Uploaded by

    Ramos, Janica De Vera
    15 views2 pages
    A major retail store invested $24 million in a private satellite communication system that allows real-time updates of inventory records between stores and headquarters. This allows the company to react more quickly to changes in demand. A competitor has an older daily-update system. The South Dakota Workers' Compensation department was overwhelmed with paper injury claim files. Retrieving file information for callers was inefficient. A proposal to digitize records submitted online and allow phone clerks quick database searches by claimant name could streamline operations.

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    A major retail store invested $24 million in a private satellite communication system that allows real-time updates of inventory records between stores and headquarters. This allows the company to react more quickly to changes in demand. A competitor has an older daily-update system. The South Dakota Workers' Compensation department was overwhelmed with paper injury claim files. Retrieving file information for callers was inefficient. A proposal to digitize records submitted online and allow phone clerks quick database searches by claimant name could streamline operations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    15 views2 pages

    Case Analysis

    Uploaded by

    Ramos, Janica De Vera
    A major retail store invested $24 million in a private satellite communication system that allows real-time updates of inventory records between stores and headquarters. This allows the company to react more quickly to changes in demand. A competitor has an older daily-update system. The South Dakota Workers' Compensation department was overwhelmed with paper injury claim files. Retrieving file information for callers was inefficient. A proposal to digitize records submitted online and allow phone clerks quick database searches by claimant name could streamline operations.

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    ACTIVITY #1

    Case Analysis

    1. Suppose you decide to become an analyst after you graduate. What type of analyst
    would you most prefer to be? What type of courses should you take before you
    graduate? What type of summer job or internship should you seek?

    QUESTION: Develop a short plan that describes how you will prepare for your
    career as an analyst.

    2. A major retail store recently spent $24 million dollars on a large private satellite
    communication system that provides state-of-the-art voice, data, and video
    transmission between stores and regional headquarters. When an item gets sold, the
    scanner software updates the inventory system in real time. As a result, store
    transactions are passed on to regional and national headquarters instantly, which
    keeps inventory records up to date. One of the store’s major competitors has an
    older system in which transactions are uploaded at the end of a business day. The
    first company feels that its method of instant communication and feedback allows it
    to react more quickly to changes in the market, giving the company a competitive
    advantage. For example, if an early winter snowstorm causes stores across the
    upper Midwest to start selling high-end (and high-profit) snow throwers quite quickly,
    the company’s nearest warehouse can prepare next-day shipments to maintain a
    good inventory balance, while the competitor may not move quite as quickly and thus
    lose out on such quick inventory turnover.

    QUESTIONS:

    1. Do you think a $24 million investment in a private satellite


    communication system could be justified by a cost-benefit analysis?
    Could this be done with a standard communication line (with encryption)?
    2. How might the competitor attempt to close the “information gap” in this
    example?

    3. The South Dakota Department of Labor, Workers’ Compensation division was


    sinking under a load of paper files. As a state agency which ascertains that
    employees are treated fairly when they are injured on the job, the agency had a
    plethora of paper files and filing cabinets. If a person (or company) called to see the
    status of an injury claim, the clerk who received the call would have to take a
    message, get the paper file, review the status, and call the person back. Files were
    stored in huge filing cabinets and were entered by year and case number (for
    example, the 415th person injured in 2008 would be in a file numbered 08-415). But
    most callers did not remember the file number and would give their name and
    address and the date of injury. The clerk would look in a spiral notebook for the last
    name around the date that was given—and then find the file number to retrieve the
    folder. Some folders were small—possibly documenting a minor cut or minor injury,
    and the employee was back to work after a brief treatment period. Other folders
    could be very large, with numerous medical reports from several doctors verifying the
    extent of a serious injury and treatment (such as an arm amputation). A digital
    solution was suggested—reports could be submitted online via
    a secure website. Medical reports could be submitted electronically, either as a pdf
    file or as a faxed digital file. This solution would also mean that the clerk taking the
    phone call could query the database by the person’s name and access the
    information in a matter of seconds.

    QUESTION:
    Prepare a systems request for this project. Fill in as much as you can on the
    basis of the information provided.

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