Downloading Dump Files
Downloading Dump Files
Downloading Dump Files
You can use dump files to troubleshoot the system and check the system configuration. You can use the Dump tool to
download the dump file to the management client.
• Troubleshoot the system. Use the Dump tool to download dump files from the SVP and give it to the support
personnel.
• Check system configuration. First, click File Refresh All to update the configuration information, and then use the
Dump tool to download the dump files.
• Before deleting the storage management software and the SVP software. Collect the dump files of the SVP system
information.
• Normal Dump includes all information about the SVP and the minimum information about the storage system.
Select this when you have a less serious problem such as incorrect display.
• Detail Dump includes all information about the SVP and the storage system. Select this when Device Manager -
Storage Navigator has a serious problem (for example, Device Manager - Storage Navigator does not start) or
when you need to determine if the storage system has a problem.
Note
If the error is in regards to Device Manager - Storage Navigator starting up, collect information about the SVP using the
Dump tool, without Device Manager - Storage Navigator running.
https://knowledge.hitachivantara.com/Documents/Storage/VSP_G1X00_and_VSP_F1500/80-06-6x/System_Configuration/12…
Updated: Thu, 09 Jun 2022 17:38:52 GMT
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Procedure
3. Move the current directory to the folder where the tool is available. (For example: <SVP-root-directory>\DKC200\
mp\pc).
4. Specify the output destination of the dump file and execute Dump_Detail.bat or Dump_Normal.bat.
For example, if you are storing the result of Dump_Detail.bat to C:\Result_832000400001, enter the following:
C:\MAPP\wk\832000400001\DKC200\mp\pc>Dump_Detail.bat C:\Result_832000400001
Note
◦ A space is required between Dump_Detail.bat and C:\Result.
◦ The dump file name is hdcp.tgz. To manage dump files by storage systems, we recommend adding a serial
number to the output folder name. For example, if the serial number is 832000400001, the folder name should
be C:\Result_832000400001.
◦ When the tool is being executed, Executing is displayed in the command prompt. When the execution is
completed, the following is displayed:
zSv_AutoDump.exe is completed.
5. A completion message box displays. Press any key to acknowledge the message and close the message box.
hdcp.tgz: This is the dump file. Give this file to the maintenance personnel. If you save too many dump files in the
SVP storage, space might not be available. Therefore, move the dump file outside of SVP storage.
zSv_AutoDump.log: This is the log file of the dump tool. If the dump file is not output, give this log file to the
maintenance personnel. If the dump file is output, delete the log file.
• installDir indicates the installation directory of the storage management software and the SVP software (for
example, C:\Mapp).
• %USERPROFILE% indicates the installation login user of the SVP (for example, C:\Users\<user name>).
• %WINDIR% indicates the Windows folder in the system drive (for example, C:\Windows).
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• [Storage system number]???(Example) When the storage system number is 832000400001, the folder name is as
follows:. <installDir>\wk\832000400001\DKC200\mp\pc\*.trc
• Note that some files do not exist depending on the operating environment.
• <installDir>¥wk¥supervisor¥dkcman¥log¥*.*
• installDir>¥wk¥supervisor¥dkcman¥cnf¥*.*
• <installDir>¥wk¥supervisor¥rmiserver¥log¥*.*
• <installDir>¥wk¥supervisor¥rmiserver¥cnf¥*.*
• <installDir>¥wk¥supervisor¥sdlist¥log¥*.*
• <installDir>¥wk¥supervisor¥mappiniset¥logs¥MappIniSet¥*.*
• <installDir>¥wk¥supervisor¥mappiniset¥mpprt¥cnf
• <installDir>¥wk¥supervisor¥assist¥log¥*.*
• <installDir>¥wk¥supervisor¥assist¥cfg¥*.*
• <installDir>¥wk¥supervisor¥assist¥dat¥*.*
• <installDir>¥wk¥supervisor¥assist¥history¥*.*
• <installDir>¥wk¥supervisor¥comweb¥logs¥*.*
• <installDir>¥wk¥supervisor¥microsetup¥log¥*.*
• <installDir>¥wk¥supervisor¥portmanager¥cnf¥*.*
• <installDir>¥wk¥supervisor¥portmanager¥logs¥PortManager¥*.*
• <installDir>¥wk¥supervisor¥restapi¥data
• <installDir>¥wk¥supervisor¥restapi¥logs
• <installDir>¥wk¥supervisor¥restapi¥build.json
• <installDir>¥wk¥supervisor¥restapi¥version.json
• <installDir>¥wk¥supervisor¥system¥log¥*.log
• <installDir>¥wk¥[Storage system number]¥DKC200¥mp¥pc¥*.trc
• <installDir>¥wk¥[Storage system number]¥DKC200¥mp¥pc¥*.dmp
• <installDir>¥wk¥[Storage system number]¥DKC200¥mp¥pc¥*.dbg
• <installDir>¥wk¥[Storage system number]¥DKC200¥mp¥pc¥*.dmb
• <installDir>¥wk¥[Storage system number]¥DKC200¥mp¥pc¥*.ini
• <installDir>¥wk¥[Storage system number]¥DKC200¥mp¥pc¥*.inf
• <installDir>¥wk¥[Storage system number]¥DKC200¥san¥SN2¥SN2Files¥logs¥*.*
• <installDir>¥wk¥[Storage system number]¥DKC200¥san¥SN2¥SN2¥logs¥*.*
• <installDir>¥wk¥[Storage system number]¥DKC200¥san¥cgi-bin¥utility¥log¥*.*
• <installDir>¥wk¥[Storage system number]¥DKC200¥others¥commdata¥*.*
• <installDir>¥wk¥[Storage system number]¥DKC200¥config¥*.cfg
https://knowledge.hitachivantara.com/Documents/Storage/VSP_G1X00_and_VSP_F1500/80-06-6x/System_Configuration/12…
Updated: Thu, 09 Jun 2022 17:38:52 GMT
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• <installDir>¥OSS¥apache¥logs¥*.log
• <installDir>¥OSS¥apache¥logs¥ssl¥*.log
• <installDir>¥OSS¥jetty¥logs¥*.log
• %USERPROFILE%¥AppData¥LocalLow¥Sun¥Java¥Deployment¥log
• %WINDIR%¥system32¥config¥SysEvent.Evt
• %WINDIR%¥system32¥config¥SecEvent.Evt
• %WINDIR%¥system32¥config¥AppEvent.Evt
• %WINDIR%¥minidump¥*.dmp
• %WINDIR%¥System32¥Winevt¥Logs¥Application.evtx
• %WINDIR%¥System32¥Winevt¥Logs¥Security.evtx
• %WINDIR%¥System32¥Winevt¥Logs¥System.evtx
• %WINDIR%¥system32¥drivers¥etc¥HOSTS*
• %WINDIR%¥system32¥drivers¥etc¥services*
• %WINDIR%¥minidump¥*.
https://knowledge.hitachivantara.com/Documents/Storage/VSP_G1X00_and_VSP_F1500/80-06-6x/System_Configuration/12…
Updated: Thu, 09 Jun 2022 17:38:52 GMT
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