Odcm Rt2 United
Odcm Rt2 United
Odcm Rt2 United
ADMINISTRATION (OL)
Semester:
September 2020 – Part 2
REFLECTION TASK #2
Submitted by:
UNITED GROUP
Section:
O11 (Online)
Submitted to:
MADAM SAFIAH RASHID
FACULTY OF BUSINESS AND TECHNOLOGY
Date of Submission:
November 2020
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TABLE OF CONTENTS
QUESTION 1.......................................................................................................................................3
QUESTION 2.......................................................................................................................................3
QUESTION 3.......................................................................................................................................3
QUESTION 4.......................................................................................................................................3
REFERENCE......................................................................................................................................4
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QUESTION 1
1. HR department
2. Finance department
3. Top Management
4. Other department
The type of practitioners’ style that been used by the consultants appointed by
the company is Pathfinder Style. This style is known as aiming both high
degree of effectiveness and high degree of members satisfaction where it
involves all members and the activities done through teamwork.
From the case, we can see that even the HR Director already acknowledge
the issue is from the personality differences between two department heads
that cause the conflict and it also involves several team members in each
department and this poor communication are affecting employees morale and
productivity, the practitioners are not directly challenge the pattern of the
behaviour but choose to focus on 6 essential process of pathfinder
practitioners’ style for effective organization performance which is:
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group then they have to identify on what they view
them self, how they view another group and what
they felt other group view them.
Group norm and The group norm is not collaborated and always
growth having a conflict.
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Intergroup The intergroup cooperation can be understood from
cooperation and the feedback of the workshop.
competition
From this case, the follow up done by the
practitioners with the Directors show the intergroup
communication had been improve drastically and
their perception between the group are now
become more positive.
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QUESTION 2
What are the TWO (2) most important skills that an OD practitioner must have and why?
Justify your answer with suitable example.
From my point of view, the two most important skills that an OD practitioner must have are
analytical skills and communication skills.
First, analytical skill includes the ability to identify the root cause for the failure thru series of
investigation or research. This skill also includes the ability to gather information using
various methodology such as observation, testing, questioning or interviewing.
From the gathered information, the OD shall develop solutions and test out the solution for
effectiveness of the recommendation. Critical thinking is necessary at this stage to ensure that
there is solution for every failure to cover the shortfall. Before concluding the case, the OD
shall also do a post-analysis on the outcome from the recommended solutions as this shall
become a reference point in the future.
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QUESTION 3
In your opinion, why the above company appointed OD consultants to solve the issue the two
departments are facing? Why can’t both departments solve the issue by themselves?
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QUESTION 4
What lesson can you learn from the above case?
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REFERENCE
Anne Baker, Learning and Talent Development Specialist, Michigan State University.
https://www.canr.msu.edu/od/professional_development/core_competencies
https://www.zeepedia.com/read.php?
creating_a_climate_for_change_the_stabilizer_style_the_analyzer_style_organization_development
&b=52&c=11
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