Updated Resume 2

CIERRA JACKSON
 443-930-3212 [email protected]
COMPETENCIES
 Outstanding writing and verbal communication skills.

 Able to work well under pressure and balance competing demands.
 Work well in high volume, highly structured environments.
 Exceptional customer service skills with a positive, mature, and professional attitude.
 Ability to transition into additional roles as the needs arises.
 Exercising independent judgment and initiative in prioritizing daily takes with a sense of urgency.
SKILLS AND EXPERTISE
 Advanced Administrative Skills  Time Management  Leadership

 Senior level support  Schedule and Calendar management  Data Entry
 Able to work independently  Patience and self-disciplined  Team Player
 Multi-tasking  Attention to Detail  Self Starter and Self Motivated
 Troubleshooting  Highly Organized  EPIC trained
 Remote work  Epaf trained  Documentation and Reporting
EXPEREINCE
Morgan State University Baltimore, MD July 2021- Current
Administrative Assistant II to Chairperson of Biology
 Process and address any issues with payroll for the department, oversee the onboarding process for new
hires and manage all employee files for completeness.
 Prepare and analyze program financial statements, expenditures, and budgets for management or outside
agencies.
 Effectively manage and adhere to a department budget of $80k and a grant budget of $100k while
managing other financial functions such as invoice processing, inventory ordering and expense report
reconciliation.
 Oversee all logistical planning and event timelines for department events, including vendor relations, food
and beverage procurement, promotional materials, registration, attendance, and room assignments.
 Initiate and submit requisitions on behalf of faculty and laboratory staff.
 Takes initiative to determine appropriate action and resolution of various day-to-day matters, issues, and
projects when determined to be within scope of authority. Exercises independent judgment with respect to
real or potential problems and brings these to the attention of appropriate party with recommended action.
 Process and track all student expenditures; Process and track students’ employment requests (PF10s,
stipends, EPAF, etc.); Ensure students sign their contracts on time and submit timesheets on time.
 Interact and maintain liaison with students, faculty, staff, and outside/community agencies in facilitating
program objectives. Serve as a primary contact and thinks critically about all aspects of the program to
resolve questions and make decisions related to the program.
 Monitor implementation of program policies and practices.
Johns Hopkins Health Systems, Baltimore MD (Remote) January 2019- July 2021
Staff Assistant
 Read and edited outgoing correspondence for procedural, typographical, and grammatical accuracy with general policy
and factual correctness. Corrects and calls deviations or inadequacies to writer`s attention as deemed appropriate.
 Triaged inbound calls appropriately, internally, and externally.
 Developed, implements, and maintains paper and electronic filing systems which meet department needs and satisfy
requirements for retention and information security. Enters, updates, and retrieves information as needed.
 Received and reads incoming correspondence and information. Summarizes and prioritizes review of correspondence.
Screens out items to be handled personally and forwards remainder with necessary background materials.
 Collected demographic, insurance information, referrals, and authorization information from new patients to enter the
CRM database.
 Exercised independent judgement and initiative in establishing and revising complex and sensitive filing systems.
 Entered, updated, and retrieved information stored in files and databases; customizes special reports.
 Provided administrative support to the Senior Management staff.
Johns Hopkins University Baltimore, MD November 2017- January 2019

Research Assistant
 Assisted in conducting randomized controlled clinical trials to evaluate behavior interventions to promote health in
low-income adults.
 Monitored the progress and attendance of participants, updated their graphs, and helped facilitate computer-based
typing, keypad, data entry, and other training programs.
 Provided research and administrative support to special projects. Prepares data on projects and studies such as
updating procedure manuals or analyzing department activities.
 Conducted intake and outcome assessments and recruit new participants
 Administered incentive programs to promote drug abstinence and medication adherence.
 Performed clinical research activities including data collection, data entry, data verification, data analysis,
compliance and clinical relevance of data.
 Conduct library research and contributes to the preparation and writing of research findings for publication of
journal articles and grant proposals.
Johns Hopkins Hospital, Baltimore, MD December 2007- November 2017

Clinical Customer Service Coordinator
 Provided exceptional customer service to patients, families, nurses, physicians, and hospital staff while serving as a
Clinical Customer Service Coordinator on a 21-bed inpatient psychiatry unit.
 Provided patient-focused support including answering multi-lined telephones and switchboards, maintaining
medical records, files, and reports.
 Handled critical matters and family problems/complaints to resolve issues and ensure great customer services.
 Determined appropriate level of care, facilitating the admission process, and maintaining communication with
referral sources, families, patients and unit staff.
 Attended morning and afternoon round meetings with the clinical staff to ensure all appropriate patient information
is gathered upon admission and all paperwork is signed and dated at discharge.
EDUCATION
Community College of Baltimore County
Currently in purist to getting an Associates of Arts degree in Business Administration. Anticipated graduation date: 2023

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CIERRA JACKSON

 Outstanding writing and verbal communication skills.

SKILLS AND EXPERTISE

 Advanced Administrative Skills  Time Management  Leadership

Johns Hopkins University Baltimore, MD November 2017- January 2019

Johns Hopkins Hospital, Baltimore, MD December 2007- November 2017

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