2 21 23 Updated Resume
2 21 23 Updated Resume
2 21 23 Updated Resume
Johnson
Telephone: (708) 250-4514
Email: [email protected]
SUMMARY
General Office & Business Processes Manual & Computerized Records Systems
Problem & Complaint Resolution General Ledger Accounting & Financial Reports
Experience
I make a meaningful difference in the lives of our patients and their loved ones, and where satisfaction and well-being is integral to
patient satisfaction and HomeLink HealthCare’s success!
Responsible for driving the FMS culture through values and customer service standards.
Accountable for outstanding customer service to all external and internal customers.
Develops and maintains effective relationships through effective and timely communication.
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
Serves as the primary contact for the initial administration of patient referral calls and communications regarding patient admission to the
BU clinics (chronic and acute) and home programs.
Coordinates this admissions process from the initial request for admission to the final authorization ensuring all aspects of patient
confidentiality are always maintained.
Ensures all intake data for admissions requests are collected, completed, and communicated according to the established standard operating
procedures and in compliance with all regulatory requirements.
Obtains the necessary information – demographic, financial and clinical and other pertinent data – from the referral agency to initiate the
process.
Interviews patient, patient’s representative, or referral source to obtain the necessary personal and financial data to determine eligibility for
admission.
Obtains necessary signatures to ensure the efficient processing of admissions data according to FMCNA policies and procedures.
Utilizes the appropriate call tracking and admissions program systems applications to ensure accurate documentation of calls.
Maintains and updates database with current data, pertinent information, and status of the admissions referral as appropriate, recording
details of the enquiry/referral, complaints, and issues.
Completes the preliminary paperwork and standard admissions forms to ensure efficient processing of admissions.
Promotes the efficiency of admissions process by answering phones and assisting callers in a professional and timely manner escalating
issues to supervisor as necessary.
Works closely with applicable billing groups to request and obtain insurance verification in a timely manner.
Communicates with individual clinics to ensure medical record approval and prompt scheduling of patients and forwards necessary
documents and records to the appropriate receiving facilities.
Collaborates with facility staff and region management to effectively resolve issues impacting a patient’s admissions process.
Immediately communicates to supervisor any admissions denials from clinics or billing groups for further action and communication with
the RVP.
Other duties as assigned for Marketing would be to serve as a business development liaison between agencies and hospital personnel,
patients, physicians, community organizations, retirement communities, assisted living, and skilled nursing facilities to build rapport and
develop working relationships with referral sources.
Management of specified client relationships/businesses (retainer or project based), the development of strategic plans, the write-ups of
concepts and proposals, the presentation of ideas, the development of tactical plans and program execution.
Responsible for the development and execution of yearly strategies to meet and exceed annual promotional and season pass attendance and
revenue targets. This would include but not limited to creating and implementing yearly promotions and season pass plans, driving
business.
Plans and supervises the activities of Health fairs at churches, senior homes, libraries, and townships. Advertising campaigns and
purchasing incentives, they support the marketing department’s objective to profitably advertise a company’s products or services.
Common advertising methods include direct mail, telemarketing, television or radio advertising, billboards, catalogs, newspaper inserts,
web sites, and in-store displays. Purchase incentives may include discounts, samples, gifts, rebates, and contests.
In addition to developing and implementing these programs, I also track the effectiveness of each method and incentive used. This may
involve conducting market research, developing tracking mechanisms, and creating reports of sales or web site activity.
Promoted through a series of progressively responsible positions featuring higher levels of credit authority, collections, and general accounting.
Managed an average of $500,000 in monthly payables.
Processed $400,000 in monthly payroll for 75 employees of WDRV-FM (The Drive) and WLUP-FM (The Loop), including $50,000-
$100,000 in commissions for advertising sales representatives.
Ran credit checks for new advertising clients with authority to issue up to $200,000 in credit; implemented payment schedules for the cost
of advertisements.
Maintained employee files, including salary increases, benefit packages, vacations, severance pay and payroll taxes.
Provided credit, collections, and commission support for a team of 30 sales representatives.
Assistant Business Manager, Accounting Assistant (1999-2003)
Helped the business manager in all aspects of financial operations including balancing reports and monthly closings. Responsible for accounts
payable, receivable and collections, as well as general accounting support in coordination with a 15-person sales team.
Recovered 80% in outstanding accounts per month; twice recognized for exceeding recovery goals.
Extended credit to qualified clients and arranged payment schedules for collection accounts.
Prepared weekly and monthly billings, including credit and collection investigations.
BONNEVILLE INTERNATIONAL CORP.... Continued
Balanced and prepared monthly and annual revenue reports; assisted with 1099 preparation.
EDUCATION
FORT STEILACOM
Business Administration
Certificates:
Lawson (payroll)
Hazard Material
Refer Containers
Overweight Containers
Paycom (payroll)
ADP (payroll)
HIPPA
Regulatory Compliance
Home Health Quality