Starbucks Job Interview Role Play

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INTERVIEWER

ROLE CARD
Starbucks is coming to your
country and your HR company is
recruiting people for a store
manager position. You’ll get a
CV from the applicant you’ll be
interviewing. Read it, then do
the interview based on the
questions below.

[name of your country]


APPLICANT
ROLE CARD
You heard that Starbucks is
coming to your country and is
hiring, so you apply for a store
manager position. Make up a
short CV for yourself. Then,
give some thought to the
common interview questions
below before doing the
interview.

[name of your country]


Curriculum Vitae
Personal information
First name(s) / Surname(s)
Address(es) (House number, street name, postcode, city, country)

Telephone(s) Mobile:
E-mail

Nationality

Date of birth

Gender

Desired employment /
Occupational field

Work experience
Dates
(starting from the most recent)
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector

Work experience
Dates
(starting from the most recent)
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector

Education and training


Dates
Title of qualification awarded
Principal subjects/occupational skills
covered
Name and type of institution
Level in national or international
classification

Education and training


Dates
Title of qualification awarded
Principal subjects/occupational skills
covered
Name and type of institution
Level in national or international
classification
Questions to prepare for:

1. Tell me about yourself.


TIP: The most often asked question in interviews. Talk about things you have done and jobs you have held that relate to
the position you are interviewing for.

2. Why did you leave your last job?


Never complain of supervisors, co-workers or the organization. Keep smiling and talk about leaving for a positive reason
such as a great opportunity.

3. What experience do you have in this field?


Talk about specifics that are relevant to the position. In case of little relevant experience, get as close as you can.

4. What do you know about this organization?


Do some research on the organization before the interview. What are the current issues and who are the major players?

5. Why do you want to work for this organization?


This should be based on the research you have done on the organization. Sincerity is extremely
important here.

6. What have you done to improve your knowledge in the last year?
Have some positive self-improvement activities handy to mention.

7. What kind of salary are you looking to get?


A nasty little game that you will probably lose if you answer first. So, do not answer it. Instead, say something like, “That’s
a tough question. Can you tell me the range for this position?” If there’s no way out of showing your cards, say that it
depends on the details of the job, and give a wide range.

8. Are you a team player?


Of course, you are a team player. Be sure to have examples ready to give good evidence of your team attitude.

9. Have you ever had to fire anyone? How did you feel about that?
You will do it when it is the right thing to do. You will protect the organization when an individual has created a harmful
situation.

10. Tell me about your ability to work under pressure.


You thrive under certain types of pressure. Give an example.

11. Explain how you would be an asset (=a useful tool) to this organization
Highlight your best points as they relate to the position being discussed.

12. Why should we hire you?


Point out how your assets meet what the organization needs.

Adapted from:
http://bhuvans.wordpress.com/2006/08/19/50-common-interview-qa/

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