TVL Ict Css NC II q4 MCRN Week 1 4 Maintenace of Computer System Servicing NC II
TVL Ict Css NC II q4 MCRN Week 1 4 Maintenace of Computer System Servicing NC II
TVL Ict Css NC II q4 MCRN Week 1 4 Maintenace of Computer System Servicing NC II
TVL-ICT-CSS
Quarter 4 – Module 1-4:
DIAGNOSE FAULTS OF COMPUTER
SYSTEMS AND NETWORKS
NegOr_Q4_CSS12_Module1-4_V2
Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the government
agency or office wherein the work is created shall be necessary for exploitation of such
work for profit. Such agency or office may, among other things, impose as a condition
the payment of royalties.
Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright
holders. Every effort has been exerted to locate and seek permission to use these
materials from their respective copyright owners. The publisher and authors do not
represent nor claim ownership over them.
Introductory Message
Thank you
i NegOr_Q4_CSS12_Module1-4_V2
This module was designed and written with you in mind. It is here to help you
master Maintaining and Repairing Computer Systems and Networks. The scope of
this module permits it to be used in many different learning situations. The language
used recognizes the diverse vocabulary level of students. The lessons are arranged
to follow the standard sequence of the course. But the order in which you read them
can be changed to correspond with the textbook you are now using.
What I Know
You will be challenged to dig deeper into your prior knowledge and
previous experiences about Planning for Maintenance and Repair.
SKILLS TEST
Directions: Listed below are some of the most important skills that you must master
in order to render quality service in planning maintenance and repair when you enter
the industry of Computer Systems Servicing. Read the skills carefully. Write “YES” if
you can do the skill and “NO” if not. Feel free to answer each skill. Write your answers
in your notebook.
I can… YES NO
Use appropriate personal protective equipment in line with standard
procedures
Diagnose faults or problems in the computer systems and networks
according to requirements and in line with the standard procedures
Manage contingency measures in accordance with established
procedures
Implement contingency measures in accordance with established
procedures
Respond to unplanned events or conditions in accordance with
established procedures
Note: If you got 100%, then skip this module. But if you come down with
50%-99% then go on to this module.
1 NegOr_Q4_CSS12_Module1-4_V2
What’s In
What’s New
Unlock the magic words on the apple fruit. Write your answer below the
apple fruit.
N
I A
G D S
O
E
2 NegOr_Q4_CSS12_Module1-4_V2
What is It
Diagnostic procedures
AUDIO
Symptoms Possible solution
No sound is Press the Mute button on the keyboard to see if the
produced. Mute feature is turned on.
Or
1 Click Start, and then click Control Panel.
2 Click Sounds, Speech, and Audio Devices, and then
Sounds and Audio Devices.
3 Click the Mute check box to remove the check mark
from the box.
Click the task bar Volume icon, or use the keyboard
controls to increase the volume.
Ensure powered (active) speakers are turned on.
Turn off your PC, and reconnect the speakers.
Press the Standby button (select models only), or
press the Esc key on the keyboard to resume from
standby mode.
Replace the passive speaker system with an active
speaker system (sold separately). Active speakers
have a power cord and On button and connect to
the Audio Out (green) connector on the PC.
Unplug headphones if they are connected to your
PC.
3 NegOr_Q4_CSS12_Module1-4_V2
VIDEO
Symptoms Possible solution
Some video files Your file may be corrupt or in an unsupported
do not play. format. Open the video file in a video editor such as
WinDVD Creator, and then resave the file in a
supported format.
Codec error Open the file in Windows Media Player. Ensure
messages Windows Media Player is configured to
appear automatically download codecs.
when I play • If the correct codec is available, the file will play.
certain video Note that you must be
files. connected to the Internet to download the codec file.
• If the correct codec is not available, check to see if
there is an update available
for Windows Media Player.
For more information, open Windows Media Player
Help, and then search the online
Help for codec.
Files Needed To 1 Click Start, right-click My Computer, and then
Display Video select Properties.
Are 2 Click the Hardware tab, and then click Device
Missing or Manager.
Corrupt error 3 Click the plus sign (+) next to Sound, video and
message game controllers.
appears. 4 Double-click TV tuner (select models only).
5 Click the Driver tab, and then click Update Driver.
6 Select Install from a list or a specific location, and
then click Next.
7 Remove the check mark from Search removable
media.
4 NegOr_Q4_CSS12_Module1-4_V2
DISPLAY (MONITOR)
5 NegOr_Q4_CSS12_Module1-4_V2
6 NegOr_Q4_CSS12_Module1-4_V2
7 NegOr_Q4_CSS12_Module1-4_V2
HARDWARE INSTALLATION
8 NegOr_Q4_CSS12_Module1-4_V2
9 NegOr_Q4_CSS12_Module1-4_V2
are not Press the Help? button on the keyboard to open the
recognized by Help and Support Center, or
the PC. refer to the Warranty and Support Guide to contact
Support for replacement details.
Keyboard Use the Print menu item in the program (typically
Print button located on the File menu).
does
not work.
Wireless • Ensure the keyboard is within the range of the
keyboard receiver.
does not • Replace the batteries in the wireless keyboard.
work • Refer to the documentation that came with the
after keyboard.
installation
or is not
detected.
Wireless • Ensure the mouse is within the range of the receiver.
mouse does • Replace the batteries in the wireless mouse.
not work • Refer to the documentation that came with the mouse.
after
installation
or is not
detected.
Cursor does Restart your PC using the keyboard:
not respond 1 Press the Alt and Tab keys on the keyboard at the
to mouse same time to navigate to an
movement. open application.
2 Press the Ctrl and S keys on the keyboard at the
same time to save your changes in the selected
application (Ctrl+S is the keyboard command for Save
on most —
not all — applications).
3 After saving changes in all open applications, press
the Ctrl and Esc keys on the
keyboard at the same time to display the Start menu.
4 Use the up arrow key to select Turn Off Computer,
and then press the Enter key
on the keyboard.
5 Use the left and right arrow keys to select Turn Off,
and then press the Enter key.
6 After the shutdown is complete, disconnect and
reconnect the mouse connector
10 NegOr_Q4_CSS12_Module1-4_V2
into the back of your PC, and then turn on your PC.
Cursor Use a mouse pad or other rough surface under the
responds mouse.
slowly to
mouse
movement.
Cursor does Press the Num Lock key. The Num Lock light should
not move not be on if you want to use the arrow keys in the
using the number keys group.
arrow keys
on the
keypad.
Cursor moves Remove the rollerball cover from bottom of mouse
only (rotate it counter-clockwise), remove
vertically or the ball, and clean it with a damp, lint-free cloth (not
paper). Also clean the rollers on
horizontally
which the ball moves.
(or does not
move
smoothly on
the screen).
Mouse does Unplug and reconnect the mouse cable to your PC.
not work
after
installation
or is not
detected.
Optical mouse Place the mouse on a mouse pad or white sheet of
does not track paper, or gently wipe the light
cursor well. sensor lens on the bottom of the mouse with a lint-free
cloth (not paper).
11 NegOr_Q4_CSS12_Module1-4_V2
POWER
12 NegOr_Q4_CSS12_Module1-4_V2
when the On
button is
pressed.
PC shut down The PC is in an exceedingly hot environment. Let it
automatically. cool down.
Ensure PC air vents are not blocked and internal fan
is running. Note that your PC may
not have an internal fan.
Refer to the Warranty and Support Guide to contact
Support for replacement details.
Note that your PC may not have an internal fan.
PC date and The real-time clock (RTC) battery may need to be
time display replaced. Battery life is approximately
is seven years.
incorrect. Before replacing the battery, try resetting the date
and time in your operating system by
using the Control Panel. If the problem persists,
replace the battery. See the Upgrading
and Servicing Guide for replacement instructions.
PERFORMANCE
13 NegOr_Q4_CSS12_Module1-4_V2
INTERNET ACCESS
Symptoms Possible solution
I cannot Verify Internet settings, or contact your Internet
connect to the Service Provider (ISP) for assistance.
Internet. Reconnect the modem, verifying connections.
Note that your PC may also have an Ethernet
network interface (also called a network interface
card, or NIC) that connects to a local area network
(LAN). Although it looks similar to the modem
connector, the RJ-45 Ethernet network connector is
not the same. Verify that you are using the modem
connector. Do not connect a telephone cable to the
14 NegOr_Q4_CSS12_Module1-4_V2
15 NegOr_Q4_CSS12_Module1-4_V2
MISCELLANEOUS
Symptoms Possible solution
Insufficient Close all open programs, and then try the desired
memory task again, or restart your PC (click Start, Turn Off
message Computer, and then Restart). If the message displays
displays. again, consider purchasing and installing additional
memory.
Remote 1 Click Start, right-click My Computer, and then
sensor is not select Properties.
16 NegOr_Q4_CSS12_Module1-4_V2
17 NegOr_Q4_CSS12_Module1-4_V2
What’s More
Reference: https://www.technospot.net/blogs/fixing-and-troubleshooting-your-computer-with-flow-charts/
RUBRIC
18 NegOr_Q4_CSS12_Module1-4_V2
What I Can Do
RUBRIC
Criteria Score
Performs the task with zero error 100%
Performs the task with 1 error 90%
Performs the task with 2 errors 80%
Performs the task with 3 or more errors 70%
Note: Just choose only one score that correspond to his/her actual
performance. You can do a check mark or anything you like.
Assessment
19 NegOr_Q4_CSS12_Module1-4_V2
20 NegOr_Q4_CSS12_Module1-4_V2
Additional Activities
RUBRIC
21 NegOr_Q4_CSS12_Module1-4_V2
Answer Key
10. F
DIAGNOSE T 9.
What’s New T 8.
x
F 7.
T 6.
T 5.
F 4.
T 3.
T 2.
F 1.
ASSESSMENT
22 NegOr_Q4_CSS12_Module1-4_V2
References
http://h10032.www1.hp.com/ctg/Manual/c01063616.pdf
ii