TVL Ict Css NC II q4 MCRN Week 1 4 Maintenace of Computer System Servicing NC II

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TVL - ICT - CSS NC II Q4_MCRN- WEEK 1-4 MAINTENACE

OF COMPUTER SYSTEM SERVICING NC II
BS computer engineering (Mapúa University)
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12 SENIOR HIGH SCHOOL
TVL-ICT-CSS
Quarter 4 – Module 1-4:
DIAGNOSE FAULTS OF COMPUTER
SYSTEMS AND NETWORKS
NegOr_Q4_CSS12_Module1-4_V2

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TVL ICT: Computer Systems Servicing – Grade 12

Alternative Delivery Mode
Quarter 4 – MODULE 1-4: DIAGNOSE FAULTS OF COMPUTER SYSTEMS AND
NETWORKS
Second Edition, 2021
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Published by the Department of Education

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Undersecretary: Diosdado M. San Antonio
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Introductory Message
This Self-Learning Module (SLM) is prepared so that you, our dear

learners, can continue your studies and learn while at home.
Activities, questions, directions, exercises, and discussions are
carefully stated for you to understand each lesson.
Each SLM is composed of different parts. Each part shall guide you
step-by-step as you discover and understand the lesson prepared
for you.
Pre-tests are provided to measure your prior knowledge on lessons
in each SLM. This will tell you if you need to proceed on completing
this module or if you need to ask your facilitator or your teacher’s
assistance for better understanding of the lesson. At the end of
each module, you need to answer the post-test to self-check your
learning. Answer keys are provided for each activity and test. We
trust that you will be honest in using these.
In addition to the material in the main text, Notes to the Teacher
are also provided to our facilitators and parents for strategies and
reminders on how they can best help you on your home-based
learning.
Please use this module with care. Do not put unnecessary marks on
any part of this SLM. Use a separate sheet of paper in answering the
exercises and tests. And read the instructions carefully before
performing each task.
If you have any questions in using this SLM or any difficulty in
answering the tasks in this module, do not hesitate to consult your
teacher or facilitator.
Thank you
i NegOr_Q4_CSS12_Module1-4_V2

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What I Need to Know
This module was designed and written with you in mind. It is here to help you
master Maintaining and Repairing Computer Systems and Networks. The scope of
this module permits it to be used in many different learning situations. The language
used recognizes the diverse vocabulary level of students. The lessons are arranged
to follow the standard sequence of the course. But the order in which you read them
can be changed to correspond with the textbook you are now using.
The module contains lesson in rectify/correct defects in computer systems and

networks.
After going through this module, you are expected to:

1. Conduct validation and Testing computer systems and networks to
ensure safe operation.
2. Undertake final inspection so that the configuration conforms to the
manufacturer’s instructions/ manual.
3. Follow OHS standards and 5S principles.
What I Know
You will be challenged to dig deeper into your prior knowledge and
previous experiences about Planning for Maintenance and Repair.
SKILLS TEST
Directions: Listed below are some of the most important skills that you must master
in order to render quality service in planning maintenance and repair when you enter
the industry of Computer Systems Servicing. Read the skills carefully. Write “YES” if
you can do the skill and “NO” if not. Feel free to answer each skill. Write your answers
in your notebook.
I can… YES NO
Use appropriate personal protective equipment in line with standard
procedures
Diagnose faults or problems in the computer systems and networks
according to requirements and in line with the standard procedures
Manage contingency measures in accordance with established
procedures
Implement contingency measures in accordance with established
procedures
Respond to unplanned events or conditions in accordance with
established procedures
Note: If you got 100%, then skip this module. But if you come down with
50%-99% then go on to this module.
1 NegOr_Q4_CSS12_Module1-4_V2

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Lesson DIAGNOSE FAULTS OF COMPUTER

1 SYSTEMS AND NETWORKS
What’s In
What are the common faults of a computer?
How to diagnose faults of the given computer?
What’s New
Unlock the magic words on the apple fruit. Write your answer below the
apple fruit.
N
I A
G D S
O
E

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What is It
Diagnostic procedures
Each computer parts have its own troubleshooting mechanisms to

assure its integrity in the time of problem occurrence in the computer system.
But there are limited numbers of troubleshooting resources and standardized
maintenance strategies to find out the problem in general level or specific
maintenance level. Therefore, fetching out one or more problems occurred in
the computer component is challenging task for the ICT technician.
This lesson contains a series of tables that describe a diagnostic

procedure with possible solutions to problems that may occur when using
your PC. Each table contains: Symptoms that describe the sign or warning
message for the type of problem. And Possible solutions that describe what
you should do to try to solve the problem. The troubleshooting tables appear
in the following order: Audio, Video, CD and DVD Drives, Display (Monitor),
Hard Disk Drive, Hardware Installation, Internet Access, Keyboard and
Mouse, Power, Performance, and Miscellaneous.
AUDIO
Symptoms Possible solution
No sound is Press the Mute button on the keyboard to see if the
produced. Mute feature is turned on.
Or
1 Click Start, and then click Control Panel.
2 Click Sounds, Speech, and Audio Devices, and then
Sounds and Audio Devices.
3 Click the Mute check box to remove the check mark
from the box.
Click the task bar Volume icon, or use the keyboard
controls to increase the volume.
Ensure powered (active) speakers are turned on.
Turn off your PC, and reconnect the speakers.
Press the Standby button (select models only), or
press the Esc key on the keyboard to resume from
standby mode.
Replace the passive speaker system with an active
speaker system (sold separately). Active speakers
have a power cord and On button and connect to
the Audio Out (green) connector on the PC.
Unplug headphones if they are connected to your
PC.

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Codec error Open the file in Windows Media Player. Ensure

messages Windows Media Player is configured to
appear automatically download codecs.
when certain • If the correct codec is available, the file will play.
audio Note that you must be connected to the Internet
files are played. to download the codec file.
• If the correct codec is not available, check to see if
there is an update available for Windows
Media Player.
• For more information, open Windows Media Player
Help, and then search the online Help
for codec.
VIDEO
Some video files Your file may be corrupt or in an unsupported
do not play. format. Open the video file in a video editor such as
WinDVD Creator, and then resave the file in a
supported format.
Codec error Open the file in Windows Media Player. Ensure
messages Windows Media Player is configured to
appear automatically download codecs.
when I play • If the correct codec is available, the file will play.
certain video Note that you must be
files. connected to the Internet to download the codec file.
• If the correct codec is not available, check to see if
there is an update available
for Windows Media Player.
For more information, open Windows Media Player
Help, and then search the online
Help for codec.
Files Needed To 1 Click Start, right-click My Computer, and then
Display Video select Properties.
Are 2 Click the Hardware tab, and then click Device
Missing or Manager.
Corrupt error 3 Click the plus sign (+) next to Sound, video and
message game controllers.
appears. 4 Double-click TV tuner (select models only).
5 Click the Driver tab, and then click Update Driver.
6 Select Install from a list or a specific location, and
then click Next.
7 Remove the check mark from Search removable
media.

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8 Click Include this location in this search, and

then click the Browse button.
9 Click the plus sign (+) in order, next to each of the
following directories:
• My Computer
• C:\
• Drivers
10 Click OK, Next, and then click Finish after the
drivers are updated.
11 Restart the PC.
DISPLAY (MONITOR)
In addition to the information listed here, also refer to the documentation

that came with your monitor.

Screen is Reconnect the power plug on the back of the monitor
blank, and and the wall outlet.
monitor power Press the On button on the front of the monitor.
light is not lit.
Screen is Press any key or move the mouse to make the screen
blank. display visible again.
Press the Standby button (select models only), or
press the Esc key on the keyboard to
resume from standby mode.
Press the On button to turn on the PC.
Inspect the monitor video connector for bent pins:
• If any of the pins are bent, replace the monitor
connector cable.
• If no pins are bent, reconnect the monitor connector
cable to the PC.
Images on the Adjust the monitor resolution setting in Windows:
screen are too 1 Right-click the desktop, and then select Properties.
large or too 2 Select the Settings tab.
small, or the 3 Drag the Screen Resolution slider to adjust the
images resolution as needed.
are fuzzy.

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HARD DISK DRIVE

The CD or DVD Ensure the disc is inserted with the label facing up
drive cannot and centered in the tray.
read a Wait at least 30 seconds to let the DVD drive
disc or takes determine the type of media.
too long to Clean the disc with a CD cleaning kit, available
start. from most PC stores.
The driver may be corrupted or outdated. Refer to
“Updating Drivers” on page 16 for
detailed information about restoring and updating
drivers.
I cannot remove Turn on your PC, and press the Eject button
a CD or DVD. nearest the drive to open the tray.
If you suspect a problem with the actual Eject
button:
1 Click Start and then My Computer.
2 Right-click the CD or DVD drive you want to
open.
3 Select Eject from the menu.
I cannot create Ensure the disc is inserted with the label facing up
(burn) a disc. and centered in the tray.
Verify that you are using the correct disc type
(media) for the drive. Try a different brand
of disc.
Make sure the disc is clean and undamaged. If
recording stopped during a recording
session, the disc may be damaged; use a different
disc.
Use the correct type of disc for the type of files you
are recording.
When using a CD-R disc, make sure that it is blank
when recording music and is blank or
Append able (with space to add more data files)
when recording data.
Verify that you are using the correct disc type when
making a copy of a disc. Some
recording programs can record only to the same
disc type as the source. For example,
you can record a DVD only to a DVD+R/–R or a
DVD+RW/–RW disc, and you can
record a CD only to a CD-R or a CD-RW disc.
Make sure the disc is in the correct drive and you
specify the same drive in the CD or
DVD recording software.
Select a slower write speed for the recording drive, if
it is available.

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The recording software may not let you add a track

if it exceeds the available space on your disc. You
can make space available by removing one or more
tracks from the list before recording the files to
disc.
Close all software programs and windows before
recording.
Make sure you have enough space available on your
hard disk drive to store a temporary copy of the
content.
If you are on a network, copy the files from a
network drive to your hard disk drive first,
and then record them to disc.
Close all programs and windows and then restart
your PC.
I cannot add Make sure you set the correct recording option
data to a DVD. (append or add data files) in your DVD
burning software.
I cannot play a Use a CD-R disc, not a CD-RW disc.
music CD on a Try a different brand of disc, or check to see if the
home stereo. brand of disc works with your
stereo. Refer to the documentation that came with
your stereo or CD player, and
check the manufacturer’s Web site.
Use a CD instead of a DVD. Audio files on a DVD
can be played on your PC, but you cannot create a
music DVD to be played in a home CD player.
Convert .mp3 or .wma audio files to .wav or .cda
music files before burning them to a disc.
Titles of music The PC must be connected to the Internet for the
tracks are not artist, title, and track information to appear when
displayed for playing music CDs. This information is not
recorded on the disc.
the CD.
Track information may not be available for every
CD.
An error You may need to select the capture device if your
message PC has both an analog and a digital video capture
appears when device. Refer to the Help menu in the video capture
program to find out how to change the video device
capturing video.
selection.
I cannot play a Your DVD player cannot play video files recorded
DVD movie on a onto the DVD as data files. To play a movie
DVD player. properly, use a video recording program such as
WinDVD. Some video files may be viewed on a PC,
but not on a home DVD video player.

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PC seems to be Use the Windows Task Manager to close any programs
locked up and not responding or to restart the PC:
not 1 Press the Ctrl key, the Alt key, and the Delete key on
responding. the keyboard at the same time.
2 Select the program that is not responding, and click
End Task.
Or
Click Shut Down, and then click Restart.
If this does not work, press and hold the On button for
5 or more seconds to turn off the PC. Then, press the
On button.
Hard disk drive Press the Help? button on the keyboard to open the
error message Help and Support Center, or
displays. refer to the Warranty and Support Guide to contact
Support for replacement details.
HARDWARE INSTALLATION

A new device Install the device driver from the CD provided with the
is not device, or download and install the driver from the
recognized as device manufacturer’s Web site. You may need an
part of the updated driver for Windows XP. Contact the device
system. vendor directly
for an update. For HP peripherals, visit the HP Web site.
Refer to the Warranty and Support Guide
for details.
Ensure that the device is properly and securely
connected and that the pins in the connector are not
bent down.
Ensure that all cables are properly and securely
connected and that the pins in the cable or connector
are not bent.
Turn off the PC, turn on the external device, and then
turn on the PC to integrate the device with the PC.
Restart the PC, and follow the instructions for accepting
the changes.
Deselect the automatic settings in the operating system
for the card, and choose a basic configuration that
doesn’t cause a resource conflict. You can also

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reconfigure or disable devices to resolve the resource

conflict.
New device You must be logged in as the computer administrator to
does not work. install or uninstall a device driver. To switch users,
click Start, click Log Off, and then click Switch User;
choose the computer administrator user. (The
computer administrator is usually the user Owner.)
New or To resolve a device conflict, you may need to disable one
existing device of the devices or uninstall
does not an old device driver:
work after 1 Click Start, and click Control Panel.
installing a 2 Click Performance and Maintenance.
new device. 3 Click the System icon, and select the Hardware tab.
4 Click Device Manager.
5 Click the plus sign (+) next to the problem device and
check for exclamation points in a yellow circle near the
device icon. The exclamation point means there is a
device conflict or problem with the device. Exclamation
points do not always appear when a device is not
working properly.
6 If there is an old or unnecessary device driver listed in
the Device Manager, this may be causing the device
conflict. To uninstall the old driver for the new device
driver to work properly, do the following: Right-click the
device, click Uninstall, and then click OK.
7 Right-click the device, and select Properties.
8 If available, click the Resources tab to verify that
there is a device conflict.
9 Click the General tab to see if your device is enabled
and working properly. If it is available, click the
Troubleshoot button, and follow the onscreen
instructions
in the device troubleshooter wizard.
10 Restart the PC. Click Start, click Turn Off Computer, and
then click Restart.
KEYBOARD AND MOUSE

Keyboard Turn off the PC by using the mouse, reconnect the
commands keyboard to the back of your PC,
and typing and then turn on your PC.

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are not Press the Help? button on the keyboard to open the
recognized by Help and Support Center, or
the PC. refer to the Warranty and Support Guide to contact
Keyboard Use the Print menu item in the program (typically
Print button located on the File menu).
does
not work.
Wireless • Ensure the keyboard is within the range of the
keyboard receiver.
does not • Replace the batteries in the wireless keyboard.
work • Refer to the documentation that came with the
after keyboard.
installation
or is not
detected.
Wireless • Ensure the mouse is within the range of the receiver.
mouse does • Replace the batteries in the wireless mouse.
not work • Refer to the documentation that came with the mouse.
after
installation
or is not
detected.
Cursor does Restart your PC using the keyboard:
not respond 1 Press the Alt and Tab keys on the keyboard at the
to mouse same time to navigate to an
movement. open application.
2 Press the Ctrl and S keys on the keyboard at the
same time to save your changes in the selected
application (Ctrl+S is the keyboard command for Save
on most —
not all — applications).
3 After saving changes in all open applications, press
the Ctrl and Esc keys on the
keyboard at the same time to display the Start menu.
4 Use the up arrow key to select Turn Off Computer,
and then press the Enter key
on the keyboard.
5 Use the left and right arrow keys to select Turn Off,
and then press the Enter key.
6 After the shutdown is complete, disconnect and
reconnect the mouse connector

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into the back of your PC, and then turn on your PC.
Cursor Use a mouse pad or other rough surface under the
responds mouse.
slowly to
mouse
movement.
Cursor does Press the Num Lock key. The Num Lock light should
not move not be on if you want to use the arrow keys in the
using the number keys group.
arrow keys
on the
keypad.
Cursor moves Remove the rollerball cover from bottom of mouse
only (rotate it counter-clockwise), remove
vertically or the ball, and clean it with a damp, lint-free cloth (not
paper). Also clean the rollers on
horizontally
which the ball moves.
(or does not
move
smoothly on
the screen).
Mouse does Unplug and reconnect the mouse cable to your PC.
not work
after
installation
or is not
detected.
Optical mouse Place the mouse on a mouse pad or white sheet of
does not track paper, or gently wipe the light
cursor well. sensor lens on the bottom of the mouse with a lint-free
cloth (not paper).
Cursor moves Adjust the cursor speed:

too fast or 1 Click Start, Control Panel, Printers and Other
too slow. Hardware, and then Mouse.
2 Click the Pointer Options tab.
3 Adjust the Motion slider toward Slow or Fast to
decrease or increase the speed at which the pointer
(cursor) responds to mouse movement.
4 Click OK.

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POWER

PC will not Ensure that cables connecting the PC to the external
turn on or power source are plugged in
start. properly.
When the cables connecting the PC to the external
power source are plugged in properly
and the wall outlet is functioning, the green power
supply light should be on; if the light is
not on, refer to the Warranty and Support Guide to
contact Support.
Connect the monitor to the PC, plug it in, and turn it
on.
Set the line voltage selection switch to the correct
setting for your country/region, or refer
to the Warranty and Support Guide to contact
Support.
Test the outlet by connecting a different electrical
device to the outlet.
Reinstall the old memory to return your PC to its
original state. Refer to the Upgrading
and Servicing Guide for instructions.
Press the Help? button on the keyboard to open the
Help and Support Center, or refer to
the Warranty and Support Guide to contact Support
for replacement details.
Reseat drive power, data, and power supply cables.
See the Upgrading and Servicing
Guide for instructions.
Invalid When drive activity stops, remove the disk and press
system disk the spacebar. The PC should
or start up.
Non-System
disk or disk
error
message
displays.
PC does not Press and hold the On button until the PC turns off.
respond or
turn off

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when the On
button is
pressed.
PC shut down The PC is in an exceedingly hot environment. Let it
automatically. cool down.
Ensure PC air vents are not blocked and internal fan
is running. Note that your PC may
not have an internal fan.
Refer to the Warranty and Support Guide to contact
Note that your PC may not have an internal fan.
PC date and The real-time clock (RTC) battery may need to be
time display replaced. Battery life is approximately
is seven years.
incorrect. Before replacing the battery, try resetting the date
and time in your operating system by
using the Control Panel. If the problem persists,
replace the battery. See the Upgrading
and Servicing Guide for replacement instructions.
PERFORMANCE

Applications If you created multiple user accounts on your PC, make
and files take sure other users are not logged in. If there are multiple
longer to open users logged in at one time, system resources must be
or respond. shared among the multiple users.
Run the Disk Cleanup program to delete unwanted files
(including temporary Internet files, installed components
and programs that you no longer use, and files in the
Recycle Bin) from your hard disk drive:
1 Click Start, All Programs, Accessories, System Tools,
and then click Disk Cleanup.
2 Select the drive on which you want to perform the
cleanup.
3 Choose the files to delete by placing a check mark in the
check box next to the file
types listed.
4 Click OK, and then click Yes to permanently delete the
files.
Run the Disk Defragmenter program to group fragmented
files together on your hard disk drive and improve
performance. This does not affect the location of files and
folders on your PC.

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NOTE: The Disk Defragmenter program may take a long

time to complete. It is a good idea to run it overnight.
To run the Disk Defragmenter program:
1 Open the Windows Task Manager by pressing the Ctrl
key, the Alt key, and the Delete key at the same time.
2 On the Applications tab, select all the programs that are
listed, and then click End Task.
3 Click Start, choose All Programs, Accessories, System
Tools, and then click Disk Defragmenter.
4 In the Volume column, select the hard disk drive you
want to defragment (typically C:), and then click
Defragment.
Remove unused programs:
2 Double-click the Add or Remove Programs icon. The Add
or Remove Programs window opens.
3 Select the program you wish to remove and click the
Change/Remove or the Remove button.
Follow the onscreen instructions.
Applications Check for hard disk drive errors:
and files take 1 Close all open programs and windows.
longer 2 Click Start, and then click My Computer.
to open or 3 Right-click the hard disk drive that you want to check,
respond and then click Properties.
(continued). 4 In the System Properties window, click the Tools tab.
5 Under Error-checking, click Check Now.
6 If desired, select the buttons next to Automatically fix
file system errors and Scan for and attempt recovery of
bad sectors.
7 Click Start. If prompted to restart, click Yes and allow
the PC to restart.
INTERNET ACCESS
I cannot Verify Internet settings, or contact your Internet
connect to the Service Provider (ISP) for assistance.
Internet. Reconnect the modem, verifying connections.
Note that your PC may also have an Ethernet
network interface (also called a network interface
card, or NIC) that connects to a local area network
(LAN). Although it looks similar to the modem
connector, the RJ-45 Ethernet network connector is
not the same. Verify that you are using the modem
connector. Do not connect a telephone cable to the

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NIC. Do not plug a network cable into a telephone

service line; doing so may damage the NIC.
Verify that the Web browser is installed and set up
to work with your ISP.
Try to connect again later, or contact your ISP for
assistance.
I cannot Log in to your ISP, and start the desired program.
automatically
start Internet
programs.
Web pages Verify that the correct modem speed and COM port
load slowly. are selected:
2 Click Printers and Other Hardware, if it is present.
3 Double-click Phone and Modem Options.
4 Select the Modems tab, and then click the
Properties button.
5 In the Device status area, verify the modem is
working properly.
6 In the Device usage area, verify the modem is
enabled.
7 If there are further problems, click the
Troubleshoot button, and follow the
onscreen instructions.
Note that Web pages do not always load as quickly
as files stored on your PC. Web
pages may also load slowly if there is a high demand
for the Web site at that time.
The AOL You may want to remove the AOL program.
program To uninstall AOL:
comes up even 1 Click Start on the taskbar.
when it is not 2 Click Control Panel.
being used. 3 Double-click Add or Remove Programs.
4 Select America Online, click Change/Remove, and
then follow the onscreen
instructions.
NOTE: Removing the AOL program will not cancel
your account with AOL.
My Internet You may have spyware on your PC. Spyware is
browser home software that usually runs silently in
page the background on your PC, collecting and sending
information about you and your

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changed to use of the PC to another person or system on the

something I Internet.
did You can find and remove spyware from your PC by
not want. using any one of a number of
software programs available for this purpose. Many
of the popular virus protection
programs have some tools that scan for and remove
spyware from your PC.
To avoid getting spyware on your PC:
• Do not install programs if you are not sure they
come from reputable companies.
Check the company’s Web site very carefully for
information about what is
included with the program.
• Do not automatically click Yes when a download
window asks if it is OK to install
a program on your PC. Read the message in the
window and make sure it is a
software program that you really want.
Unwanted This is typically caused by adware or advertising-
pop-up supported software.
advertisements You can configure your Web browser to block pop-
display on my ups (available by clicking Tools
PC when and then Pop-up Blocker).
connected To remove adware from your PC, use the
to the Internet. antispyware/adware program included on
your PC (select models only) or any number of
available software programs that
remove adware programs.
Note that many of the popular antivirus programs
have tools that scan for and
remove adware from your PC.
MISCELLANEOUS
Insufficient Close all open programs, and then try the desired
memory task again, or restart your PC (click Start, Turn Off
message Computer, and then Restart). If the message displays
displays. again, consider purchasing and installing additional
memory.
Remote 1 Click Start, right-click My Computer, and then
sensor is not select Properties.

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receiving a 2 Click the Hardware tab, and then click Device

signal from Manager.
the remote 3 Click the plus (+) sign next to Universal Serial Bus
control Controllers.
(select 4 If the eHome Infrared Receiver is listed under
models only). Universal Serial Bus Controllers, Windows is properly
detecting the IR Receiver. If it is not listed, go to the
next step.
5 Unplug the end of the USB cable on the remote
sensor from the PC and plug it into the same USB
port.
6 Disconnect all other USB devices, leave the remote
sensor plugged in, and then restart the PC. Plug in
other USB devices after the remote sensor appears in
the Device
Manager window.
Memory card Do not insert or remove memory cards when the in-
reader (select use light is flashing. To do so may cause data loss, or
models only) it may permanently damage the card reader.
cannot read Some cards have a Read/Write or Security switch on
my memory the card. Make sure the switch is set to Write
card. Enabled before attempting to write data to it.
Make sure the amount of data you are storing has
not exceeded the storage limit of the card.
Make sure the memory card is one of the supported
types: CompactFlash (1, 2, and Microdrive), Memory
Stick, Memory Stick Pro, MultiMedia, Secure Digital,
SmartMedia, or XD.
Make sure the memory card is fully inserted into the
correct slot.
Inspect the ends of the memory cards for dirt or
material closing a hole or spoiling a
metal contact. Clean the contacts with a lint-free
cloth and small amounts of isopropyl
alcohol. Replace the memory card if necessary.

lOMoARcPSD|16330059
What’s More
1. Create your own Flowchart in diagnosing faults of a Computer

Monitor, audio, and internet connection. Just refer to a sample below.
Reference: https://www.technospot.net/blogs/fixing-and-troubleshooting-your-computer-with-flow-charts/
Note: Your outputs must be written in one whole sheet of paper.
RUBRIC
Criteria Points Score

A. Applicability 40%
B. Organization 30%
C. Originality 20%
D. Timeliness 10%
TOTAL 100%

lOMoARcPSD|16330059
What I Have Learned
I have learned that ____________________________________________

I have realized that ___________________________________________
I will apply ___________________________________________________
What I Can Do
Diagnose your own PC or PC of your neighbor/friend using the

Troubleshooting Flowchart in Activity#1.
RUBRIC
Criteria Score
Performs the task with zero error 100%
Performs the task with 1 error 90%
Performs the task with 2 errors 80%
Performs the task with 3 or more errors 70%
Note: Just choose only one score that correspond to his/her actual
performance. You can do a check mark or anything you like.
Assessment
Direction: Write T if the statement is true, and write F if otherwise.

Write only the letter for your answer. (Note: use a separate sheet for
your answers)
1. Each computer parts do not have its own troubleshooting mechanisms

to assure its integrity in the time of problem occurrence in the
computer system.

lOMoARcPSD|16330059
2. Symptoms describe the sign or warning message for the type of

problem.
3. Clicking the task bar Volume icon, or use the keyboard controls to
increase the volume is a possible solution if there is no sound
produced.
4. If the correct codec is not available for audio, then do not check for
Windows Media Player is a possible solution codec error messages
appear when certain audio files are played.
5. Your file may be corrupt or in an unsupported format. Open the video
file in a video editor such as WinDVD Creator, and then resave the file
in a supported format is a possible solution if some video files do not
play.
6. The first action for video files needed to display are missing or corrupt
error message appears is to click Start, right-click My Computer, and
then select Properties.
7. Ensure the disc is inserted with the label facing down and not centered
in the tray is a possible solution for the CD or DVD drive cannot read
a disc or takes too long to start.
8. Press the Help? button on the keyboard to open the Help and Support
Center, or refer to the Warranty and Support Guide to contact Support
for replacement details is a possible solution for Hard disk drive error
message
displays.
9. If a new device is not recognized as part of the system, then the possible
solution is Install the device driver from the CD provided with the
device, or download and install the driver from the device
manufacturer’s Web site. You may need an updated driver for Windows
XP. Contact the device vendor directly for an update. For HP
peripherals, visit the HP Web site. Refer to the Warranty and Support
Guide for details.
10. If the Keyboard Print button does not work, then the possible solution
is do not use the Print menu item in the.

lOMoARcPSD|16330059
Additional Activities
Draft your own troubleshooting flowchart for hard disk drive.
RUBRIC
Criteria Points Score

A. Applicability 40%
B. Organization 30%
C. Originality 20%
D. Timeliness 10%
TOTAL 100%

lOMoARcPSD|16330059
Answer Key
10. F
DIAGNOSE T 9.
What’s New T 8.
x
F 7.
T 6.
T 5.
F 4.
T 3.
T 2.
F 1.
ASSESSMENT

lOMoARcPSD|16330059
References
Ergado, A. A. (2016, January). Self Learning Computer Troubleshooting Expert System.

Retrieved June 30, 2020, from
https://www.researchgate.net/publication/293637124_Self_Learning_Computer_Troubl
eshooting_Expert_System
W. (n.d.). Computer repair guide. Retrieved April 29, 2020, from

https://www.foolproofme.org/articles/253-computer-repair-guide
http://h10032.www1.hp.com/ctg/Manual/c01063616.pdf
ii

lOMoARcPSD|16330059
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Tel #: (035) 225 2376 / 541 1117

Email Address: [email protected]
Website: lrmds.depednodis.net

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TVL - ICT - CSS NC II Q4_MCRN- WEEK 1-4 MAINTENACE

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12 SENIOR HIGH SCHOOL

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TVL ICT: Computer Systems Servicing – Grade 12

Published by the Department of Education

Development Team of the Module

Printed in the Philippines by ________________________

Department of Education –Region VII Schools Division of Negros Oriental

Office Address: Kagawasan, Ave., Daro, Dumaguete City, Negros Oriental

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This Self-Learning Module (SLM) is prepared so that you, our dear

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What I Need to Know

The module contains lesson in rectify/correct defects in computer systems and

After going through this module, you are expected to:

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Lesson DIAGNOSE FAULTS OF COMPUTER

What are the common faults of a computer?

How to diagnose faults of the given computer?

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Each computer parts have its own troubleshooting mechanisms to

This lesson contains a series of tables that describe a diagnostic

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Codec error Open the file in Windows Media Player. Ensure

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8 Click Include this location in this search, and

In addition to the information listed here, also refer to the documentation

Symptoms Possible solution

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HARD DISK DRIVE

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The recording software may not let you add a track

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Symptoms Possible solution

Symptoms Possible solution

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reconfigure or disable devices to resolve the resource

KEYBOARD AND MOUSE

Symptoms Possible solution

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Cursor moves Adjust the cursor speed:

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Symptoms Possible solution

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Symptoms Possible solution

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NOTE: The Disk Defragmenter program may take a long

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NIC. Do not plug a network cable into a telephone

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changed to use of the PC to another person or system on the

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receiving a 2 Click the Hardware tab, and then click Device

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1. Create your own Flowchart in diagnosing faults of a Computer

Note: Your outputs must be written in one whole sheet of paper.