PROJECT

P O RT F O L I O

STUDENT VERSION

BSBCRT611
APPLY CRITICAL THINKING
FOR COMPLEX PROBLEM
SOLVING
 Contents

Section 1: Defining the complex issue 5

Section 2: Systematic decision-making 7
Section 3: Decision review 9

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 Student name:

Assessor:

Date:

Business this assessment is

based on:

Documentation reviewed as
preparation:

Job role:

Stakeholders:

Numeric/Financial data:

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 Section 1: Defining the complex issue
Provide business overview Name of the Business: Worlducation
Provide an overview of the Function of the Business: Founded in 2016, Worlducation is a
business, including:
social start-up that manufactures tablet computers for primary
 name of business school students. Our focus is not only on the hardware, but
 description of what the also creating software, content and activities to better engage
business does (e.g. key
and educate primary school students.
functions, vision)
 your job role within the Worlducation aims to change the way children learn at school
business (or the role by implementing artificial intelligence technology that can
you’re assuming if you follow up on each child’s progress and adjust to their needs as
are basing this
they learn, creating the optimal path learning experience.
assessment on the case
study). Worlducation envisions a world in which every child learns
how to read and write – a world without illiteracy. This is why,
for each classroom that buys our product, we donate and train
a classroom somewhere around the world that can’t afford the
same technology. We then connect the classrooms together so
that they can grow and collaborate throughout their learning
cycle.
My Job Role within the business: As one of the employees of
the Worlducation, the purpose of my job is to encourage the
usage of these equipment’s for class so we can donate and
train a classroom at some places in the world that cannot
afford this technology.

Outline complex issue A brief outline of the issue:

Since COVID-19 and the closure of
Describe the complex issue the factory due to government restrictions, of the 2000 tablets
associated with the business, due to be shipped but only 500 were completed on schedule
including:
which cause the rising tension between China and Hong Kong
 a brief outline of the
has added to the uncertainty.
issue
 who the stakeholders are The Manufacturing team in Hong Kong take down in writing
and how they are about the order, delivery details and manufacture schedule.
associated with the The order is manufactured. The shipping team load all the
issue? orders and decided to direct shipping to the schools
 analysis and
If we talk about the stakeholder, Worlducation company has a
presentation of numeric
following stakeholders
and financial data
illustrating the complex  Government
issue (attach to this
section of the portfolio)

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  two objectives when  Employee
pursuing solutions  And Supplier.
 three advantages of In 2019, Worlducation generated a revenue of $35 million, a
solving the issue.
net profit of $7 million and net cashflow of $4 million. They
 three risks involved in budgeted revenue of $45 million for 2020, net profit of $9
pursuing solutions.
million and net cashflow of $5 million. However, following the
unprecedented growth in demand and disruptions to the
supply chain, management now projects 2020 revenue will
amount to $55 million, net profit of $5 million and net
cashflow of negative $3 million. The decrease in profit was a
result of the disruption to the manufacturing process and the
associated solutions implemented by Management.
Two Objectives:

1. The main objective of our company to manufacture

and supply the devices to places those do not have
their own advance technology.
2. To supply orders directly to the schools.
3. Less shipping but good quality of the orders.
Advantages:

 We can get profit from the deliveries more than before

 We can donate supply somewhere else who they do
not have advance technology and child who are future
of our nation can learn by experience.
Risk: our company will have some risks such as financial risk.
The company will face the fund problems.
The company can also face following issues:

 Environmental considerations
 Products/services/processes/programs
 Strategic risk
 Operational risk
 Compliance risk

Legislative and organisational Legislation and organisational policies/procedures are put in

requirements
place to make sure everyone is as safe as possible and to
Establish the legislative and ensure a successful outcome for the business or organisation.
organisational requirements

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 related to the complex issue, Workplace problems often occur due to a deviation from
including:
legislative and/or organisation policy/procedure frameworks.
 a summary of the The few policies can be included for this business such as;
relevant legislation
Work Health and Safety issues, safety standards policy for the
 a summary of the
products and Business procurement policy
associated
organisational policies Policy for the Employees:
and procedures  Discipline
Attach any relevant policies to  Personnel safety
your portfolio.
 Punctuality
Policy for the customers:
 We will accountable for the customers privacy.
 Confidentiality

Calculate resources
Calculate the resources
Duration of Total Working Working Hours Total hours
required for the solution
the project Cost days per day
development process
100 Days $5000 5 Days 8 hours 40 hours
a week per week

Prepare presentation
Use the work done in this
section to prepare a
presentation of scope of your
issue to present to relevant
stakeholders.
Use any appropriate format
(e.g. MS PowerPoint).
Attach the presentation to
your portfolio.

Attach: Organisational policies and procedures ☒

Legislation ☒

Presentation ☒

Financial analysis and presentation ☒

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 Section 2: Systematic decision-making
Generate alternative Two critical thinking method used:
solutions for your issue
 Analytical thinking: analytical thinking is a method where
Summarise the outcomes of we think critically and rationally.
your meeting with the  Reflection: By reflection, we can relate the issues with
stakeholder, including: readily which helps to solve the problem in a good way.
 an outline of two critical Alternative solutions:
thinking techniques
used to generate  Firstly, identify the problem, if we recognise the problem
solution alternatives then we can lead to solutions as well.
with other stakeholders
(attach proof e.g. mind  Make a clear vision, mission and value.
map to this section of
 Make a proper or clear policy for the employees as well
your portfolio)
as customers so there will noy be a conflict.
 List of four to six
alternative solutions.  Training of the employees should be done regularly

Evaluate alternative Success Criteria:

solutions
 Clarity
Evaluate each identified
solution to establish their  Stability
feasibility. Include:
 Scalability
 success criteria
 constraints  Usability

 evaluation of each  Integration

alternative against the
criteria and constraints  Profitability

 List of all feasible Constraints:

options
 Duration for the solution to be implemented
 Cost of the solution
 Manufacturing/content production capability
Once individual solutions have been evaluated, all feasible
alternatives can be compared to one another using a
variety of techniques. Choose the best solution.

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 Compare feasible solutions
Use one appropriate
The technique which I have been used for this project is a
tool/technique to compare
all feasible alternatives with Brainstorming: This method uses a group of people to think of
one another. Include: as many solutions.
 a description of the tool
or technique used Duratio Total Pay Workin Workin Total Total
n of the Cost per g days g Hours hour spend
 proof of your
comparison (e.g. table, project hou per day s per
financial analysis etc) r week

 an assessment of bias 100 $500 $40 5 Days a 8 hours 40 $160

in your decision-making
Days 0 week hour 0
(actual or perceived)
s per
week

Choose the best solution for The best solution for the particular issue is Replace the
your complex issue
resources and we can rebuild the business only in Australia.
Choose the best alternative
and explain:
 Why did you choose it? Now we have plan to replace our manufacturing in Australia
 How does it meet the only because it takes more time and money to shipping our
legislation and products from Hong Kong to Australia. We need to reconstruct
organisational policy the company in Australia and we need to develop an action plan
requirements?
and we have to be more determinant for time. Apart from the
 Are there any risks
managing time, we can also re-plan the funds for the project as
associated with your
solution? well as we can relocate the employee according to their
assigned work.
 What are the
advantages of the Are there any risks associated with your solution?
chosen solution?
There should not be risks anymore associated with our solutions
 Resources required
but in future we can face again some financial risks.
Advantages:
 First advantage of this project is we can directly monitor the
progress of the work as well as development of the project.

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 Prepare a brief Refer another file
Use the work done in this
section to prepare a brief to
share your proposed
solution with key
stakeholders (use “Brief
outline” template if
applicable).
Attach the organisation
policies that guide brief
writing to this section of the
portfolio.

Attach: Brief ☒

Feedback register ☒

Organisational policies - brief ☒

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 Section 3: Decision review
Develop a feedback register Date: 06/06/2021
Develop a feedback register
Person providing feedback: Stakeholder (Manager)
to record feedback from
stakeholders. Person receiving feedback: Employee (Me)
Attach the organisation
Comment:
policies that guide recording
of feedback.  Professional development of employees.
Provide regular training to unskilled employee.
Action required: Arrange training for the employee
so they can put more efforts to get profit.

Incorporate feedback Date: 06/06/2021

Use the feedback from your
Person providing feedback: Stakeholder (Manager)
meeting with stakeholders to
refine your project brief. Person receiving feedback: Employee (Me)
Attach the refined brief and
Comment:
completed feedback register
to this section of your  Professional development of employees. Provide regular
portfolio.
training to unskilled employee.
Action required: Arrange training for the employee so they can
put more efforts to get profit.

Seek approval Refer another file

Use an appropriate format to
seek approval to implement
your proposed solution (e.g.
draft an email, complete an
application form ready to be
lodged etc.)
Attach proof to this section of
your portfolio.

Self-evaluate your Refer another file

performance

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 Perform a self-evaluation:
 Complete the self-
evaluation checklist (add
as an attachment).
Strengths and weakness:
 List your strengths and
weaknesses. Strengths weakness
 Identify areas needing
improvement. Positivity Couple of family relation

Attach the completed self-

evaluation (Self-Evaluation Punctuality
checklist) to this section of
your portfolio. Technical skill

Hard worker

Determinant

Dedicated

Disciplined

Creativity

Enthusiasm

Some areas where I need improvement such as; need

professional training, need to learn technical skills.

Attach: Self-evaluation checklist ☒

Refined brief ☒

Completed feedback register and related organisational

☒
policies

Proof to seek approval ☒

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