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    Im983282 - Al1667

    Uploaded by

    Hussein Moanes
    The document contains a log of activities related to an incident from opening to closure. It shows the incident being opened, assigned, and status updated as it is worked on by various teams. The incident involves a BTS being down and is ultimately resolved by a hardware change to a BPN card. It then undergoes final review and closure.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd

    Im983282 - Al1667

    Uploaded by

    Hussein Moanes
    38 views4 pages
    The document contains a log of activities related to an incident from opening to closure. It shows the incident being opened, assigned, and status updated as it is worked on by various teams. The incident involves a BTS being down and is ultimately resolved by a hardware change to a BPN card. It then undergoes final review and closure.

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    IM983282 - AL1667

    Original Title

    IM983282 - AL1667

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    © © All Rights Reserved

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    The document contains a log of activities related to an incident from opening to closure. It shows the incident being opened, assigned, and status updated as it is worked on by various teams. The incident involves a BTS being down and is ultimately resolved by a hardware change to a BPN card. It then undergoes final review and closure.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    38 views4 pages

    Im983282 - Al1667

    Uploaded by

    Hussein Moanes
    The document contains a log of activities related to an incident from opening to closure. It shows the incident being opened, assigned, and status updated as it is worked on by various teams. The incident involves a BTS being down and is ultimately resolved by a hardware change to a BPN card. It then undergoes final review and closure.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 4

    Date DebutTri possible Date FinTri possible TypeTri possible OpérateurTri possible

    8/1/2022 18:09 8/1/2022 18:30 Open BADI, KARIM


    8/1/2022 18:30 8/1/2022 18:30 Accept BELAHBIB, AMINE
    8/1/2022 18:30 8/1/2022 18:30 Assignee BELAHBIB, AMINE

    8/1/2022 18:30 8/1/2022 18:49 Reassignment BELAHBIB, AMINE

    8/1/2022 18:30 8/1/2022 18:49 Status Change BELAHBIB, AMINE

    8/1/2022 18:30 8/1/2022 18:49 Reassignee BELAHBIB, AMINE

    8/1/2022 18:30 8/1/2022 18:49 Phase Change BELAHBIB, AMINE

    BENAOUADDI,
    8/1/2022 18:49 8/1/2022 19:37 Status Change
    AREZKI
    BENAOUADDI,
    8/1/2022 19:37 8/1/2022 19:38 Status Change
    AREZKI

    BENAOUADDI,
    8/1/2022 19:38 8/1/2022 19:41 Reassignment
    AREZKI

    BENAOUADDI,
    8/1/2022 19:38 8/1/2022 19:41 Update
    AREZKI

    BENAOUADDI,
    8/1/2022 19:38 8/1/2022 19:41 Status Change
    AREZKI

    BENAOUADDI,
    8/1/2022 19:38 8/1/2022 19:41 Reassignee
    AREZKI

    BENAOUADDI,
    8/1/2022 19:38 8/1/2022 19:41 Phase Change
    AREZKI

    RootCause/ BENAOUADDI,
    8/1/2022 19:38 8/1/2022 19:41
    Solution Update AREZKI

    8/1/2022 19:41 8/1/2022 19:43 Reassignment KAHIL, ABDERRAHIM

    8/1/2022 19:41 8/1/2022 19:43 Update KAHIL, ABDERRAHIM


    RootCause/
    8/1/2022 19:41 8/1/2022 19:43 KAHIL, ABDERRAHIM
    Solution Update

    AMOKRANE,
    8/1/2022 19:43 8/1/2022 19:43 Closed
    ATHMANE

    AMOKRANE,
    8/1/2022 19:43 8/1/2022 19:43 Phase Change
    ATHMANE
    DescriptionTri possible Groupe d'affectationTri possible StatusTri possible DuréeTri possible
    BTS down SPOC_ooredoo Planned 1247
    Incident Accepted SPOC_ooredoo Planned 1
    Assigned to
    SPOC_ooredoo Planned 20
    SEA_BELAHBIB
    Reassignment from
    SPOC_ooredoo to Contractor_ SEA Dispatched 1143
    Contractor_ SEA
    Status changed to
    Contractor_ SEA Dispatched 1143
    Dispatched
    Reassigned from
    SEA_BELAHBIB to Contractor_ SEA Dispatched 1143
    FME_BENAOUADDIA
    La phase de tâche
    d'incident est passée de Contractor_ SEA Dispatched 1143
    "Waiting" à "Active".
    Status changed to
    Contractor_ SEA Accepted 2860
    Accepted
    Status changed to Work
    Contractor_ SEA Work In Progress 100
    In Progress
    Reassignment from
    Contractor_ SEA to SPOC_ooredoo Resolved 156
    SPOC_ooredoo

    site UP, réparation BPN,


    SPOC_ooredoo Resolved 156
    confirmation Belahbib

    Status changed to
    SPOC_ooredoo Resolved 156
    Resolved

    Reassigned from
    SPOC_ooredoo Resolved 156
    FME_BENAOUADDIA to

    La phase de tâche
    d'incident est passée de SPOC_ooredoo Resolved 156
    "Active" à "Review".

    SPOC_ooredoo Resolved 156

    Reassignment from
    SPOC_ooredoo to NMC_BSS Resolved 127
    NMC_BSS

    site UP, réparation BPN,


    NMC_BSS Resolved 127
    confirmation Belahbib
    RootCause/Solution
    Changed from: (A/C
    Hardware/Hardware
    Change : A/C control NMC_BSS Resolved 127
    card) To: (BSS
    Hardware/Hardware
    Change: BPN Card)

    Incident Task was closed


    NMC_BSS Closed 0
    by AMOKRANEAT

    La phase de tâche
    d'incident est passée de NMC_BSS Closed 0
    "Review" à "Closure".

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