Introduction

The Oxford English Dictionary defines “technology” as the application of scientific knowledge
for practical purposes. The word has origins from the Greek word ‘tekhnologia’ meaning
‘systematic treatment’. In terms of its modern usage, technology is a broad term referring to the
use and knowledge of humanity’s tools and crafts. There are many reasons for the Introduction
of new technology such as to reduce costs, to increase productivity, to increase quality, to reduce
dependence on skilled labor.

Technology has important effects on business operations. No matter the size of your enterprise,
technology has both tangible and intangible benefits that will help you make money and produce
the results your customers demand. Technological infrastructure affects the culture, efficiency
and relationships of an enterprise.

Information technology has enabled businesses to attain a greater reach. Now more than ever,
it's easier for companies to do business across the world. Emails, text, instant messaging,
websites and applications have made global communication quicker and more effective than
ever.

Generally using Technology to an enterprise has impacts on:-

 Performance and Productivity

 Usability
 Manpower Levels and Organizational Size
 Decision making
 Job Satisfaction
 Innovation

The rise of information technology has paved the way for various innovations. With the
digitization of information, more and more businesses are increasingly leveraging the benefits of
digital tools to improve their prospects. Information technology has been crucial in turning this
process into a sustainable and economical business endeavor.

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Using Technologies on an enterprise has the following major impacts on an enterprise.

1)Cloud Computing
The concept of cloud computing is immensely popular among businesses owing to the efficiency
in business operations that it provides. Cloud computing utilizes information technology to
capitalize on its ability to provide improved agility and time and resource management for
businesses.

2)Automation of Business Processes

The movement towards increased automation of business processes has gained traction over the
years. It improves efficiency and increases workflow considerably.

Information technology helps in developing automated processes critical for business efficiency.
This not only helps in reducing the cost of operation but also saves time. The time saved can be
utilized to focus on other tasks, thus speeding up business processes significantly.

Processes like billing, tracking metrics, collecting customer data, monitoring certain processes
etc. can be automated easily. There are numerous automation software that can be utilized for
this purpose.

3)Working Remotely
Implementation of information technology provides the ability to remotely access your
company’s network, throw on a headset, and get things done with your team. As a result, it
equips employees with the ability to get the work done even if they are not physically present at
the workplace.

4)Mobile Technology

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Mobile technology has picked up momentum owing to its convenience, efficiency and speed.
With the rise in the popularity of information technology, implementation of mobile technology
has gained ground quickly.

Mobile technology takes business communication to a whole new level. A mobile team can
improve the workplace productivity considerably. There are numerous ways to integrate mobile
technology in the workplace.

5)Protecting Information
Every organization has a mammoth database comprising various information related to business
transactions, client details and so on. Such information is extremely valuable to a business and
can cause a host of legal issues if it is lost. This is where information technology becomes
relevant. It provides the right resources to store the information in a way that ensures maximum
protection.

Virtual storage systems can keep information safe by allowing a limited number of users to
access these. Increased protection also ensures that these systems are not hacked and the
information is not wiped out owing to some problems. Therefore, information technology helps
in upholding business integrity.

6)Providing Customer Satisfaction

Customer experience and satisfaction are crucial aspects of all businesses. The key to customer
satisfaction is a strong customer support team and its availability to cater to the requirements of
the customers.

Information technology provides the best tools for communicating with customers and solving
their problems in real time. It has unlocked the facilities like Email, social media and other
messaging platforms for this purpose.

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A happy customer-base is important for the growth of a business. Various cloud-based
communication channels have made customer experience more improved.

Help desk software can also improve the support experience. A ticketing system can streamline
the entire process and not only improve employee workflow but also provide more accurate and
timely support. An automated system is the ideal solution for handling tickets as it eliminates
common errors, delays, and misdirected requests by turning service requests and alerts into
tickets. Even the most dedicated representatives can handle only so much. High volumes,
coupled with limited resources, can result in poor experiences for your internal customers. It
seems clear that help desk technology is a worthwhile investment for any organization.

7)Management of Resources
A business has a variety of resources. These may include financial resources, human resources
and so on. For large organizations, managing resources becomes quite difficult. Information
technology plays a vital role in managing these resources effortlessly by introducing a wide
range of feasible solutions.

For example, the integration of Enterprise Resource Planning (ERP) has improved the efficiency
of various business processes. ERP is a business management software that enables an
organization to use a series of integrated applications that can manage and automate various
business operations.

Information technology is at the core of such software. The implementation of ERP is

progressing at a rapid rate with more and more businesses implementing this efficient technology
to make certain business processes hassle-free.

8)Open Source Software

Information technology has paved the way for various open source software that allow free usage
of certain tools for various organizations. The primary benefit of open source software is its

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flexible license. This allows modifications to the source code. This means that you have the
facility to customize its functions according to your requirements.

Almost every software that businesses use has open source variants that are widely available on
the Internet. Utilizing these could mean multiple benefits at reduced expenses.

Such benefits of the increased implementation of information technology have provided

businesses with competitive advantages. What matters most is, how businesses are utilizing this
technology to maximize their profits and ensure long-term success. Done right, this can help
your business scale new heights.

The positive impact of technology on an enterprise

 Real-time collaboration: There are various tech tools that allow user to instantly
collaborate with others, even if they are located on other continents. With an easy
interface and an easy to navigate website, we should be able to instantly transfer large
volumes of data, monitor work being done in real time and even utilize various cloud
applications to save the required data in raw format, for use later. By engaging in real-
time collaboration with others, we should be able to drive the costs down and save a
bundle in the process.
 Productivity: Thanks to the various advances in technology, and the fact that the cost
of data processing has gone all the way down, it is now possible to process large sets of
data, analyze the same for trends, and forecast future trends and use the information to
make the required changes in your marketing strategies. Similarly, you can process data
on your competitor and even analyze their performance so that you can get a better read
on what they are up to at the moment. With faster processing times, you should be able to
carry out the required changes and stay ahead of the pack.
 Interactivity: with dedicated social media platforms providing a ready-made platform
on which to interact with various customers and to be able to use various technological
tools including androids to communicate with them in real time. We should be able to

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 increase our interactivity and communicate with prospective customers which in turn
should lead to more sales down the line.

The negative impact of technology on an Enterprise

 Integrating new technology: Integrating new technology can cost us both in terms

of time and money; the issue is that technology is always developing and there is always
something new in the market. And while it is true that some of the latest tech tools can
help provide user with an advantage, the fact remains that there’ s really nothing new at
the moment and integrating every new tech product to our business can cost us a lot.
That’s why we need to assess carefully as to whether we require a particular product or
not before making the move to purchase it.
 Security: As you start integrating more technology into your business, you need to be
aware that there is an inherent risk that comes with it. In simple words, when it comes to
technology and tech products, you may put yourself at risk from a malware attack. But
the good news is that you can take certain effective measures to counter the same. There
are various online security threats out there, so you may need to do some research before
implementing the same.
 New technology: whenever we implement new technology or a new protocol at the
office, we would often have to spend several hours training your employees on the same.
That can cost us a lot in terms of actual man hours when we would be better off focusing
on our core business.

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