Problem Solving at Work

Welcome to First Rung Employability Skills
Subject: Problem Solving At work
Learner Name
NCFE Award
Employability Skills
Section
Tutor
Jackie Douglas
IQA
Start Date
Target Achievement Date
Date Achievement Unit
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Record of Achievement
Unit Number Credit Date Assessor/ Learner IV

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Signature
Employabilit
y skills –
problem-
solving at
work
2
Problem Solving At work
3
Problem Solving at work
Unit summary This unit will introduce learners to problem-solving in a
work context, recognising and moving current understanding of problem-
solving in a home, education, or social situation into a work environment.
The unit covers the different types of problems learners might encounter
in the place of work, applying problem-solving techniques, and
identifying solutions.
Learning subjects
1 Identify the different types of problems you could encounter in
a place of work relating to:
Section 2
2 Understand how problems can be solved
Section 3
3. Understand the different types of problems they might
encounter in a place of work
The learner can:
3.2 Identify the different types of problems they could encounter in a
place of work relating to:
● People
● Tasks
● Resources
Learning outcome 1
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The learner will:
2. Understand how problems can be solved
The learner can:
2.1 Identify appropriate ways to come up with solutions for a
straightforward problem
2 Identify the different types of problems you could encounter in
a place of work relating to:
People Altercations with colleagues

Tasks Having trouble completing tasks
Resources Not enough resources
2.1 Reflecting on the previous or current experience, identify

appropriate ways to come up with solutions for a straightforward
problem: -
At least 2 examples are required.
Example Nature of Problem Action Taken
Altercation You and a colleague You have both decided to

have gotten into a apologise and put things behind
heated argument. you/leave any future quarrels until
you’re out of the workplace.
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Tasks You’re experiencing You have asked a college for help
trouble with your set on your tashkent have made a
tasks and are note to learn the skill later on so it
struggling to doesn’t get in the way of your
complete them. work.
Learning outcome 3
The learner will:
3. Know how to recognise possible solutions to a specific problem
The learner can:
3.1 Demonstrate the use of appropriate methods to create solutions
for a straightforward problem
● Define the problem

● Assess the problem
● Generate alternative solutions
● Evaluate and select which are effective
● Implement most effective solutions
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3.2 Decide what solution represents the best option, giving one
reason why this is the case.
Generative alternative solutions is the best option, this is because your
problem may not have 1 concrete solution and may need to be
handled with great care. Specifying short and long term alternate
solutions is extra helpful as it will help minimise chances of further
problems occurring in the future.
Problem Solving at Work
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3.1 A Demonstrate the use of appropriate methods to create
solutions for a straightforward problem: -
Active Listening Skills Active listening skills will help with

creating solutions to a
straightforward problem as it will
help pinpoint where the problem
arises from and will help gather all
perspectives of the problem.
Analysing problems helps figure

out whether they’re self-fixing
Analysis
problems or whether they need
active help in fixing them.
Communication helps all those

involved in the problem to talk
about their side of the problem
Communication and inevitably help with
determining a solution.
Decision making inescapably

determines which likely solution
Decision Making
everyone will be choosing which
then leads to the problem being
fixed.
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3.2 B View the example question 3.1 A and decide what represents
the best option, giving one reason why this is the case
The best option is communication. This is because it allows you to talk

through what started the problem, how you will try and find a solution
and inevitably implement the solution/fix the problem. Communicating
it out also allows for everyone to know all sides to what happened so
no one is left out or left in a disadvantage where they had nothing to do
with the problem in the first place.
What does it mean to take the novel approach to the problem?

To take a new route or to use a new technique in order to solve the
problem, this may mean using a completely new technique you’ve
thought of yourself or have thought of as a group.
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A 1. By identifying problems, you have
already taken the first step in developing
problem-solving skills. Problems such as
How can you develop problem- insufficient data or poor customer
solving skills in the business service can arise in a business
environment? environment; these can be extinguished.
Looking for possible solutions to get rid
of these problems is the next step and
this helps you with not only establishing
problem solving skills but also with
organisational skills. Once you have
found solutions and implemented them,
awaiting results is the last step in
developing problem solving skills.
2.
3.
4.
And who can support you in the Friends and colleagues can help with
business, develop the skills? developing these skills within the
business. Managers also play a role in
helping you thrive and grow within the
environment.
Problem Solving at Work
The section passed: - Yes Units referred: - Yes/No
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PC’s to be actioned: -
Reason for units referred: -
Amendments/s completed: -
Learner Signature: - Date: -
Trainer Signature: - Date: -
1.1 2.1 3.1 3.2

x x x x
x x x
x
x x x
x
x x x x
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Welcome to First Rung Employability Skills

Subject: Problem Solving At work

Tick the relevant box below

Unit Number Credit Date Assessor/ Learner IV

People Altercations with colleagues

2.1 Reflecting on the previous or current experience, identify

Altercation You and a colleague You have both decided to

● Define the problem

Active Listening Skills Active listening skills will help with

Analysing problems helps figure

Communication helps all those

Decision making inescapably

The best option is communication. This is because it allows you to talk

What does it mean to take the novel approach to the problem?

Problem Solving at Work

The section passed: - Yes Units referred: - Yes/No

Reason for units referred: -

Learner Signature: - Date: -

Trainer Signature: - Date: -

1.1 2.1 3.1 3.2

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