QuickBooks

Online Certification
Preparation
Module 2 Client Onboarding
Presenter: Stacy I. Kildal

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 Stacy I. Kildal
Owner, Kildal Services LLC
Co-Host & Co-Founder, QBOShow.com
Charter Member Intuit Trainer/Writer Network
Wrote original QBOA courses & First person QBO
Certified
@StacyKildal Named Top 100 ProAdvisor 2014-17 & Most Powerful
StacyK.net Women In Accounting 2012-17

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CPE Process

In order to receive CPE credit:

This course is eligible for up to 1 hour of CPE.
CPE certificates are emailed directly to you within 3 weeks of the training date
to the email address you used to register.

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Prepare for Today
Sign up for the free QuickBooks ProAdvisor Program:
Go to: bitly.com/pap_join or quickbooks.com and click on Accountants menu
Additional Resources

Accountant QuickBooks Training: Firm of the Future Blog: QuickBooks Online Blog:
qbtrainingevents.com firmofthefuture.com quickbooks.intuit.com/blog

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Prepare for today

Sign up for the free QuickBooks ProAdvisor Program:

In order to take your exam, you must be enrolled in the QuickBooks ProAdvisor
Program, which is free! Go to:
http://bitly.com/pap_join Or QuickBooks.com/ProAdvisor

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QuickBooks Online Certification

• 8 Sections
• Multiple choice, submit each section, then submit all sections for
grading; 80% or better each section to pass
• Only need to re-take sections not passed

• 3 Attempts to pass; 60-day lockout after 3 successive not pass

attempts

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Accessing the exam

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Accessing the exam

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New to QuickBooks Online?

Sign up for the Introduction to QuickBooks Online Accountant course at

www.qbtrainingevents.com to learn the basics of QuickBooks Online.

• Recognize how to navigate QuickBooks Online Accountant to manage clients and

practice all in one place
• Learn how to extend QuickBooks Online’s functionality through apps and the ecosystem
• Perform basic money in transactions in your client’s QuickBooks Online company
• Perform basic money out transactions in your client’s QuickBooks Online company
• Describe the benefits of using bank feeds to clients

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Agenda - Track 1 QuickBooks Online Certification

Session 1: Module 1: QuickBooks Solutions for Clients

Session 2: Module 2: Client Onboarding
Session 3: Module 3: Special Client Onboarding Tasks
Module 4: Managing Your Client Work
Session 4: Module 5: Supporting Your Small Business Clients
Module 6: Reporting
Session 5: Module 7: Banking and Tools
Module 8: Preparing Clients’ books

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QuickBooks Online
Certification Preparation
MODULE 2:
Client Onboarding
LESSON 1:
Onboarding Workflow

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Onboarding Workflow

LEARNING OUTCOMES

Upon completion of this topic, you should

be able to:
Identify the key stages in the client onboarding
workflow

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Steps to a Successful Client Onboarding Experience

Train and
mentor
Setup and
Customize
Choose the
right
Complete QuickBooks
the New subscription
Get to know Client
your client Checklist

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Onboarding Tasks

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Onboarding Tasks

1) Meet with new client and sign contract

2) Gather new client data and documents
3) Create new QuickBooks Online subscription
4) Set up client’s company information
5) Import lists
6) Set up Payroll
7) Customize sales templates
8) Connect apps
9) Connect QuickBooks payments
10) Connect Bank Feeds
11) Train your new client for long-term success
12) Set up repeating projects

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Customize the checklist to meet the specific needs of the client

1) Meet with new client and sign contract 1) Meet with new client and sign contract
2) Gather new client data and documents 2) Gather new client data and documents
3) Create new QuickBooks Online subscription 3) Create new QuickBooks Online subscription
4) Set up client’s company information 4) Set up client’s company information
5) Import lists 5) Import lists
6) Set up Payroll 6) Set up Payroll
7) Customize sales templates 7) Customize sales templates
8) Connect apps 8) Connect apps
9) Connect QuickBooks Payments 9) Connect QuickBooks Payments
10) Connect Bank Feeds 10) Connect Bank Feeds
12) Train your new client for long-term success 12) Train your new client for long-term success
13) Set up repeating projects 13) Set up repeating projects

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Recommending the right QuickBooks Online Solution

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QuickBooks Online
Certification Preparation
MODULE 2:
Client Onboarding
LESSON 2
Refresh your Skills: Chart of Accounts and
Products and Services

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Refresh your Skills: Chart of Accounts and Products and Services

LEARNING OUTCOMES

Upon completion of this topic, you should

be able to:
Recognize the importance of the Chart of Accounts
and Products and Services list

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What is the Chart of Accounts?

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Balance Sheet accounts
Bank Account

Inventory Assets

Equipment

Accounts Payable

Credit Card Liabilities

Loan

Common Stock
Equity
Retained Earnings

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Profit and Loss accounts

Income
Income

Cost of Goods
Expense
Expenses

Other Income
Other
Other Expense

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The Role of Products and Services in QuickBooks

Income account (credit)

Sales Receipt
Invoice
Product/Service Item

Check
Expense account (debit) Expense
Bill

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Add a new Product / Service item

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QuickBooks Online
Certification Preparation
MODULE 2:
Onboarding Workflows
LESSON 3:
Chart of Accounts

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Chart of Accounts

LEARNING OUTCOMES

Upon completion of this topic, you should

be able to:
Recognize why and how to change the Chart of
Accounts

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Why clients might need a customized Chart of Accounts
Companies have various needs based on:

• Product-based companies GOALS:

• Professional services
INDUSTRY
• Real estate
• Construction • Data is accurate,
complete and
meaningful
• Sole owner
COMPANY • Partnership • Reports can be
STRUCTURE • Corporation
generated to provide
• Not for profit
insight into business
performance
• Point of Sale
• Sales on account (account receivable)
WORKFLOWS • Payroll
• Sales tax
• Loans
• Job costing
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Compare Chart of Accounts
Chris Grier, Master Electrician

Contractor who needs to track

• Supplies and materials purchased directly
for customer jobs
• Supplies and materials purchased for
general business use
• Gross profit is important!

Reports he’s most interested in are:

• Profit and Loss by Customer
• Uninvoiced Charges
• Balance Sheet
• Accounts Receivable Aging report

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Compare Chart of Accounts
Ravela NestEgg Properties

Real-estate investment company

• Mortgages owed for properties
• Income and expenses need to be tracked
by rental property
• She has used sub-accounts to do this

Reports she’s most interested in are:

• Profit and Loss
• Balance Sheet
• Statement of Cash Flows

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Ways to customize the Chart of Accounts

As well as adding accounts, edits to a default COA can include:

• Editing the names of default accounts

• Adding account numbers

• Merging duplicate accounts

• Making unused or redundant accounts inactive (you can’t actually delete an account)

• Many firms use a standard Chart of Accounts across all their clients

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Adding Account Numbers
Enabling Account Numbers in the Account and Settings

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Adding Account Numbers
Adding and editing account numbers on the Chart of Accounts

Type the NUMBER

for each account,
then click SAVE

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Editing account names

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Merging accounts and making accounts inactive

A cluttered Chare of Accounts is confusing for clients and causes reports to become less
effective.
When to inactivate an account:
• The account is not relevant to the client’s business
• The account has been closed and the balance is zero
• The account is no longer needed
When to merge an account:
• Two accounts are serving the same categorical purpose
• Duplication exists (example: misspelling)

IMPORTANT: Merging accounts is not reversible. It is permanent and cannot be undone.

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How to merge accounts

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How to make an account inactive

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Account editing limitations
Can make Can change
Account Name
Inactive Name
Undeposited Funds  
Opening Balance Equity  
Retained Earnings  
Inventory / Cost of Goods Sold*  
Reconciliation Discrepancies  
Unapplied Cash Payment Income / Expense  
Sales Tax (agency name) payable  
Sales / Services  
Uncategorized Asset / Expense / Income  
Owner’s Equity  

* If you try to edit or delete these accounts, any edits to Products/Services will recreate them

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DEMO
QuickBooks Online
Certification Training
MODULE 2:
Client Onboarding

LESSON 4:
Products and Services

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Products and Services

LEARNING OUTCOMES

Upon completion of this topic, you should

be able to:
Recognize the four types of products and services and
when to use them
Recognize how to set up products and services
Recognize how to add a preferred vendor to a product
and service

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The four types of Products and Services

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Product and Service Settings

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Import the Products and Services List

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Importing Products and Services

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Importing Products and Services

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Import the Products and Services List

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Import the Products and Services List

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Add a Preferred Vendor to a Product Service
Benefits of adding a preferred vendor

• Easily identify which vendor to order from

• Populates the vendor name when creating a
Purchase order for a single item from the Product /
Services list
• Only one preferred vendor is allowed per item

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DEMO
QuickBooks Online
Certification Training
MODULE 2:
Client Onboarding

LESSON 5:
Adding Customers

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Adding Customers

LEARNING OUTCOMES

Upon completion of this topic, you should

be able to:
Recognize how to set up customer lists

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Add a Customer

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Notes tab

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Tax info tab

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Payments and billing tab

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Attachments tab

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Additional info tab

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Importing a customer list

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DEMO
QuickBooks Online
Certification Training
MODULE 2:
Client Onboarding

LESSON 6:
Adding Vendors

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Adding Vendors

LEARNING OUTCOMES

Upon completion of this topic, you should

be able to:
Recognize how to set up vendor lists

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Adding Vendors

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Importing a vendor list

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Next Steps

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QuickBooks Online Certification

• 8 Sections
• Multiple choice; submit each section then
submit all sections for grading
• 80% to pass each section
Only need to re-take sections not passed

3 Attempts to pass (each section)

60-day lockout

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Accessing the exam

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Accessing the exam

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After You Pass Your Exam
• Download your new Certified ProAdvisor Badge from the same
button you clicked to take the exam.

• Use your badge on for your website, biz cards, etc.

• Create or Update your ProAdvisor Profile in the Find-a-ProAdvisor

Referral Database. Best Practices:

― Include a picture not your logo

― Include a short bio about the services you offer
― Select the certifications you have complete

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Recertification and leveling up

• Once certified, you can also continue your journey with a range of additional courses
that will add to your knowledge and impress clients.
― ProAdvisor additional courses: Visit www.qbtrainingevents.com
― ProAdvisor certification badges

• Recertify every year between March to July 31 on what’s new in QuickBooks Online
to maintain certification status for another year.
― Certified between March 1, 2019 to February 28, 2020 – recertify in 2020

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