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 Q1
 What business industry type does this best describe?

Edit answer

Your answer:
Retail and e-commerce

 Q2
 Which 2 actions can help this client quickly transfer her data into her new
QuickBooks Online company?

Edit answer

Your answer:
Use Upload from file tool in the Banking Center to upload banking activity
Import her existing data from Excel lists using the Import Data tool

 Q3
 Which subscription level in QuickBooks Online would you recommend?

Edit answer

Your answer:
 Simple Start, Essentials, Plus, or Advanced

 Q4
 Which subscription options, if any, include bank feeds, access from any
device at any time, and integration with a wide range of apps?

Edit answer

Your answer:
QuickBooks Online Simple Start, Essentials, Plus, and Advanced

 Q5
 Which of the following organization structure would most benefit from
QuickBooks Online Advanced?

Edit answer

Your answer:
Organizations with between 10 and 100 employees and more than 5 users
needing access

 Q6
 Which 2 statements about ProAdvisor Preferred Pricing in QuickBooks
Online are true?

Edit answer

Your answer:
The practice gets billed at wholesale prices for QuickBooks Online subscriptions
The practice gets billed directly and determines the amount to bill the client

 Q7
 What's the recommended first step to begin working with this client in
QuickBooks Online?

Edit answer

Your answer:
Select Add client in QuickBooks Online Accountant
 Q8
 Which 4 sections of the Overview screen can be used to perform a high-
level review?

Edit answer

Your answer:
Outstanding taxes
Banking activity
Common issues
Transaction volume

 Q9
 Which option completes this statement?

Edit answer

Your answer:
1. apps; 2. streamline

 Q10
 Where on the left-hand navigation will you find the QuickStart template in
QuickBooks Online Accountant to begin the client onboarding process?

Edit answer

Your answer:
Work

 Q11
 In QuickBooks Online, where do you go to see all a company's categories
organized into account types?

Edit answer

Your answer:
Chart of Accounts

 Q12
 Which 4 statements regarding the Chart of Accounts are true?

Edit answer

Your answer:
To add a new account, open the Chart of Accounts by selecting Accounting from
the Left Navigation Bar, then selecting New to open the Account window
The Sales of Product Income account is a default account when inventory is
turned on
Uncategorized Income and Uncategorized Expense are default accounts for online
banking activity
When you specify a sales price/rate when setting up Products and Services, you
link them to the Chart of Accounts

 Q13
 Where do you enable account numbers for the QuickBooks Online Chart of
accounts?

Edit answer

Your answer:
Gear > Account and Settings > Company > Chart of accounts > Enable Account
Numbers

 Q14
 If Mariette does not want to track the quantity on hand of the products she
sells, what Product/Service type should she select when setting up the items she
sells in QuickBooks Online?

Edit answer

Your answer:
Non-inventory

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Once you submit this section, you won’t be able to change your answers.

 Q1
 Which option correctly completes Step 2?

Edit answer

Your answer:
Select Service

 Q2
 When setting up a product/service item, what box needs to be selected to
assign a preferred vendor?

Edit answer

Your answer:
I purchase this product/service from a vendor

 Q3
 What are 2 ways to add a customer to QuickBooks Online?

Edit answer

Your answer:
Sales > Customers > Add New
Gear icon > Import Data

 Q4
 Which of the following buttons could you use to add a new vendor or find
the link to import a vendor list into QuickBooks Online?

Edit answer

Your answer:
The New Vendor button in the Vendors tab of the Expenses screen
 Q5
 Which 2 statements are true when creating an OAuth bank connection in
QuickBooks Online?

Edit answer

Your answer:
Some banks require the primary account holder to establish the OAuth
connection to the bank
Not all banks and financial institutions support the OAuth bank connection

 Q6
 When first setting up sales taxes for a client, what information will be
prepopulated?

Edit answer

Your answer:
Company address

 Q7
 Which 4 methods allow clients to process digital payments from customers
using QuickBooks Online Payments?

Edit answer

Your answer:
Running a card through a card reader attached to a mobile device
Entering payments manually as a Receive Payment
Entering payments manually as a Sales Receipt
Taking client payment via the Pay Now button on an emailed Invoice

 Q8
 Your client wants to open a new QuickBooks Payments merchant account.
From inside QuickBooks Online, where can they go to sign up?

Edit answer

Your answer:
 In the Payment tab of the Account and Settings

 Q9
 Which 2 team user roles have permission to view and search for apps using
the Apps tab in QuickBooks Online Accountant?

Edit answer

Your answer:
Firm Primary Admin
Full Access Team User

 Q10
 Where can a Primary admin Accountant User view the apps connected to a
client's QuickBooks Online account from within QuickBooks Online Accountant?

Edit answer

Your answer:
Left Navigation Bar > Apps > Client Apps

 Q11
 Which steps should be followed to set up the different types of payments
accepted from clients?

Edit answer

Your answer:
Gear icon> All Lists > Payment Methods

 Q12
 Which are the 3 payroll options available inside QuickBooks Online
companies?

Edit answer

Your answer:
QuickBooks Online Core Payroll
QuickBooks Online Premium Payroll
 QuickBooks Online Elite Payroll

 Q13
 Where would you go to find all the lists you can use to fill in forms in
QuickBooks Online?

Edit answer

Your answer:
Gear icon > All Lists

 Q14
 Which 3 features should you suggest to your clients to build their brand
recognition on sales forms?

Edit answer

Your answer:
Customize your fonts and use a font type that matches the company's branding
scheme
Add company logo to customer sales forms
Add a splash of color that matches the company's branding scheme

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Once you submit this section, you won’t be able to change your answers.

 Q1
 Which 3 navigation features are missing in a Reports Only user's view?

Edit answer
 Your answer:
Navigation panel
Search box
+ New button

 Q2
 What could be the reason?

Edit answer

Your answer:
Your client has Business view selected in their settings

 Q3
 What are 3 benefits of adding non-QuickBooks Online clients to your Client
List in QuickBooks Online Accountant?

Edit answer

Your answer:
You can keep all client contact info, notes, and documents in one place
You can access all your ProConnect Tax Online clients from the same dashboard
You can create projects and tasks for non-QuickBooks Online clients in the Work
tab to stay on top of important client deadlines

 Q4
 The statement can be downloaded in which 2 file formats?

Edit answer

Your answer:
JPEG
PDF

 Q5
 What are the 3 levels of access that can be granted to Team users of
QuickBooks Online Accountant?

Edit answer
 Your answer:
Full access
Basic access
Custom access

 Q6
 What types of user permissions can you set up when adding a new team
member in QuickBooks Online Accountant?

Edit answer

Your answer:
Regular or custom user, Company administrator, Reports only, and Time Tracking
only

 Q7
 What is the correct process for setting up a recurring project for the same
client?

Edit answer

Your answer:
Create a new project and select the Repeat button, then set the frequency and
duration

 Q8
 Which statement about creating a client request in QuickBooks Online
Accountant is false?

Edit answer

Your answer:
The request is not sent to the client's email address unless the default setting is
changed.

 Q9
 What workflow would you recommend so she can make sure to set aside
the money to pay it when it comes due in 90 days?
 Edit answer

Your answer:
Create Bill > Pay Bill

 Q10
 Where can she see if she got it right?

Edit answer

Your answer:
Sales Center > Invoices tab, then select Not Deposited on the money bar

 Q11
 What is the correct workflow?

Edit answer

Your answer:
Bill > Pay bill

 Q12
 When the Sales Tax feature is enabled in QuickBooks Online, where must
you record sales tax payments?

Edit answer

Your answer:
Sales Tax Center

 Q13
 Which accountant tool in QuickBooks Online helps identify transactions
that may have been removed accidentally from the company file?

Edit answer

Your answer:
Voided/deleted transactions

 Q14
 What are 4 status types that can be assigned to an estimate in QuickBooks
Online?

Edit answer

Your answer:
Pending
Accepted
Closed
Rejected

Section 4
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 Q1
 When using the Copy to Purchase Order feature from within an Estimate,
where do you need to turn on Use Purchase orders?

Edit answer

Your answer:
Account and Settings > Expenses > Purchase orders

 Q2
 Which 3 types of customer statements can QuickBooks Online generate?

Edit answer

Your answer:
Statements that show a balance forward with all activity for the date range
selected
 Statements that show invoices and their related payments for the date range
selected
Statements that show just open transactions

 Q3
 Which feature in QuickBooks Online can Liz use to easily provide this
information to Kathryn?

Edit answer

Your answer:
Statement

 Q4
 What are 2 ways to access the vendor credit screen in QuickBooks Online?

Edit answer

Your answer:
+ New button > Vendor Credit
Expenses Center > New Transaction > Vendor Credit

 Q5
 In which 3 cases would you use the "Add funds to this deposit" grid in a
bank deposit?

Edit answer

Your answer:
When an employee reimburses the company
When you receive a tax refund from the IRS
When a company doesn't need to record sales details

 Q6
 Where can a client identify the instant deposit options for their QuickBooks
Payments account?

Edit answer
 Your answer:
Banking Center

 Q7
 To set up Instant Desposits, what must be done first?

Edit answer

Your answer:
Link a debit card to your account

 Q8
 Which statement about Journal Entries in QuickBooks Online is true?

Edit answer

Your answer:
Your client cannot create an Adjusting Journal Entry

 Q9
 Which 2 problems does the Pay down credit card workflow solve for
clients?

Edit answer

Your answer:
It ensures that payments to credit card accounts are categorized correctly
It uses language that non-accountants can understand

 Q10
 Which option completes the 3 missing steps to use the Pay down credit
card feature?

Edit answer

Your answer:
Pay down credit card, Payee, Save

 Q11
 Which 2 statements are true about the Transfer feature?

Edit answer

Your answer:
The Transfer feature can be used to move funds between two balance sheet
accounts
You can add a memo to the transfer transaction

 Q12
 Which option correctly completes these statements?

Edit answer

Your answer:
Match, add, cleared

 Q13
 Where can you see a list of all the transactions that have been matched or
added to a bank register via the bank feed?

Edit answer

Your answer:
Categorized

Section 5
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Once you submit this section, you won’t be able to change your answers.
 Q1
 How can you filter the For Review tab to see all the transactions
QuickBooks Online thinks it has found a good match for?

Edit answer

Your answer:
Select the All transactions drop-down, then Matched

 Q2
 Which option correctly completes the sentence?

Edit answer

Your answer:
Match, existing

 Q3
 Which 2 conditions must be met in order to use receipt forwarding in
QuickBooks Online?

Edit answer

Your answer:
At least one user must be registered for receipt forwarding
Receipts must forwarded to [yourcustominfo]@qbodocs.com from a registered
email address

 Q4
 The Receipt Capture feature in QuickBooks Online allows users to add
receipts to QuickBooks using which 3 methods?

Edit answer

Your answer:
By forwarding an email to [yourcustominfo]@qbodocs.com from a registered
email
By snapping a picture via the mobile app
By uploading a file via a browser
 Q5
 What are the correct steps to add the bill using the Receipt Capture
feature?

Edit answer

Your answer:
Forward the email to [yourcompany]@qbodocs.com > Review > Set Document
Type to Bill > Assign payee, payment date, account/category, description,
amount, and memo > Select Save and Next > Create bill

 Q6
 In which 2 situations might a transaction need to be excluded from bank
feeds?

Edit answer

Your answer:
If the downloaded transaction was already recorded and reconciled in QuickBooks
Online
If the bank downloads the same transaction more than once

 Q7
 QuickBooks Online allows the creation of bank rules. In which 3 situations
would they be useful?

Edit answer

Your answer:
To automatically split a transaction
To automatically assign a transaction type
To automatically assign a payee to the transaction

 Q8
 What are 3 important reasons to reconcile bank and credit card accounts at
set dates?

Edit answer
 Your answer:
To verify transactions have the correct date assigned to them
To verify that all transactions have been recorded for the period
To verify that previously reconciled transactions have not been changed since the
last reconciliation

 Q9
 How does QuickBooks Online use machine learning in its reconciliation tool
to help find any hidden transactions?

Edit answer

Your answer:
It can identify transactions where the transaction date is in a future period and
the cleared date is in the statement period

 Q10
 How would you begin setting up a recurring transaction in QuickBooks
Online?

Edit answer

Your answer:
Select the Gear icon > Recurring Transactions

 Q11
 What are the names of the three tabs listed across the top of the Reports
Center?

Edit answer

Your answer:
Standard, Custom reports, Management reports

 Q12
 Which report accounting method shows an overview of the money received
and spent for a specific period?

Edit answer
 Your answer:
Cash basis

 Q13
 When reviewing a Profit and Loss report in QuickBooks Online, which
report option will quickly show a client income and expenses incurred over the
past two years?

Edit answer

Your answer:
Compare another period > Previous year (PY)

Section 6
QuickBooks Online Certification:How it works
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Take a minute to review your answers before you turn in your work.
Once you submit this section, you won’t be able to change your answers.

 Q1
 Which 2 vendor workflows in QuickBooks Online enable her to create
reports with this data?

Edit answer

Your answer:
Create Bill with product/service items > Pay Bill
Create Expense with product/service items

 Q2
 Which report should you run to list all customers who currently owe
balances, and how old those balances are?

Edit answer
 Your answer:
Accounts Receivable Aging Summary

 Q3
 Which report in QuickBooks Online would provide that information?

Edit answer

Your answer:
Expenses by Vendor Summary

 Q4
 Fill in the blanks.

Edit answer

Your answer:
Month-end review, Transaction review, Account reconciliation, Final review

 Q5
 What are the 2 open issues that can be viewed from the Transaction review
tab?

Edit answer

Your answer:
Transactions without payees
Transactions without accounts

 Q6
 What is the last step in the Month-end review workflow?

Edit answer

Your answer:
Verify financial statements are accurate

 Q7
 What are 2 limitations of the Reclassify Transactions tool?
 Edit answer

Your answer:
You can't change the payment bank account when reclassifying expenses
You can't change the Classes for deposit types

 Q8
 What are the correct steps to begin the Write off invoices process?

Edit answer

Your answer:
Accountant Tools > Write off invoices

 Q9
 Which of these 2 forms do you need to send to prepare for year-end payroll
and contractor reports?

Edit answer

Your answer:
W-2s for employees
1099s for contractors

 Q10
 What are 4 options you can access via Accountant Tools?

Edit answer

Your answer:
Reclassify transactions
Reconcile
Close books
Reports options

 Q11
 Which 3 items are included in the substantiation requirements?

Edit answer
 Your answer:
Vehicle type, date placed in service, and total mileage (including business,
commuting, and personal)

 Q12
 You have set a closing date with a password. Can your client make changes
and if so, how would you track any changes to transactions within the closed
period?

Edit answer

Your answer:
Yes, but only if they know the password. Changes are flagged in an Exceptions to
Closing Date report

 Q13
 Why might an Accountant user not see the Exceptions to Closing Date
report in a QuickBooks Online company?

Edit answer

Your answer:
A closing date has not been set in the company
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Section 1
QuickBooks Online Certification:How it works
Leave Exam
Submit section
Review Answers
Take a minute to review your answers before you turn in your work.
Once you submit this section, you won’t be able to change your answers.

 Q1
 What business industry type does this best describe?

Edit answer

Your answer:
 Retail and e-commerce

 Q2
 Which 2 actions can help this client quickly transfer her data into her new
QuickBooks Online company?

Edit answer

Your answer:
Use Upload from file tool in the Banking Center to upload banking activity
Import her existing data from Excel lists using the Import Data tool

 Q3
 Which subscription level in QuickBooks Online would you recommend?

Edit answer

Your answer:
Simple Start, Essentials, Plus, or Advanced

 Q4
 Which subscription options, if any, include bank feeds, access from any
device at any time, and integration with a wide range of apps?

Edit answer

Your answer:
QuickBooks Online Simple Start, Essentials, Plus, and Advanced

 Q5
 Which 2 features of QuickBooks Online Advanced aren't available to
QuickBooks Online Plus clients?

Edit answer

Your answer:
Unlimited accounts and classes
Advanced import and batch entry
 Q6
 Which billing option would you choose if you wanted Intuit to bill your
client?

Edit answer

Your answer:
Direct billing

 Q7
 What's the recommended first step to begin working with this client in
QuickBooks Online?

Edit answer

Your answer:
Select Add client in QuickBooks Online Accountant

 Q8
 Where can she see which apps are connected to the client's account
without logging out of the account?

Edit answer

Your answer:
Left Navigation Bar > Apps

 Q9
 Which option completes this statement?

Edit answer

Your answer:
1. apps; 2. streamline

 Q10
 What are the first step(s) in the client onboarding workflow?

Edit answer
 Your answer:
Meeting with client and gathering information

 Q11
 In QuickBooks Online, where do you go to see all a company's categories
organized into account types?

Edit answer

Your answer:
Chart of Accounts

 Q12
 Which 4 statements regarding the Chart of Accounts are true?

Edit answer

Your answer:
To add a new account, open the Chart of Accounts by selecting Accounting from
the Left Navigation Bar, then selecting New to open the Account window
The Sales of Product Income account is a default account when inventory is
turned on
Uncategorized Income and Uncategorized Expense are default accounts for online
banking activity
When you specify a sales price/rate when setting up Products and Services, you
link them to the Chart of Accounts

 Q13
 Where do you enable account numbers for the QuickBooks Online Chart of
accounts?

Edit answer

Your answer:
Gear > Account and Settings > Advanced > Chart of accounts > Enable Account
Numbers

 Q14
 If Mariette does not want to track the quantity on hand of the products she
sells, what Product/Service type should she select when setting up the items she
sells in QuickBooks Online?

Edit answer

Your answer:
Non-inventory