LKPD 3
LKPD 3
LKPD 3
………… ………….
c. Buckle up
…………. …………..
2. Answer the following questions. Then share your answer to your chair-mate.
3. Here are the tips on what you must and mustn’t do while traveling.. Put them in the correct
columns of Dos and Don’ts.
DOs DON’Ts
WASHING PROCEDURE
2. In pairs, compare the differences of the texts above. Then complete the table below.
Aspects Manual Instruction Tips
Function
Language elements
Audience
3. Supply the appropriate words on the right column for the paragraphs on the left.
1 When you’re answering the phone (1)………, you on the right foot
don’t (2)…………know who is (3)………… It on the other end of conversation
could be your boss, a customer, one of your always
colleagues, or even a wrong number. Answering the at your office
phone (4)………….will help whatever conversation professionally
you are about to have to get off (5)………….
2 Stop what you are doing (6)…………and take a in your tone
brief moment to prepare for answering the call. It on the other side
makes a difference whether you are eating now
something, or chewing gum, or crying, your caller
(7)………..will hear that (8)………….
3 (9)……………..answer the phone appropriately
(10)……………stating your name and company: in a business situation
Good morning, thank you for calling ABC
company. This is Jane Doe. How may I help you?
4 Try not to speak (11)……………, until you know rudely
who the caller is. If the speaker does not introduce too informally
themselves (12)……………, say, “May I ask who’s immediately
calling/”. Don’t ask the speaker (13)…………….or
she/he might get unpleased with you.
5 Listen (14)……………and find out the reason the efficiently
person is calling and respond (15)…………….. If carefully
the person they is are trying to reach is not on a piece memo paper
(16)……………or is not available, take a message, at the office
record the person’s name, phone number and appropriately
purpose of call (17)…………….. If this is an quickly
important call, it can be dealt with
(18)……………and (19)…………
SUMMARY
Social function Text organization Language feature