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    Obm345 Group Case Study Assignment (Oct2020-Feb2021)

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    LiyaNatasha
    The human resources department at Skyline International, a growing software company, was tasked with evaluating and improving various HR processes like recruitment, selection, orientation, training, performance evaluation, and promotion. Issues identified included unclear job descriptions, an ineffective orientation program, overreliance on lectures for training, and the need for fair and bias-free performance appraisal and promotion practices. Recommendations were made to use more internal recruiting, add skills tests for candidates, revamp orientation and training methods, and ensure employee performance directly impacts career development.

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    Obm345 Group Case Study Assignment (Oct2020-Feb2021)

    Uploaded by

    LiyaNatasha
    35 views3 pages
    The human resources department at Skyline International, a growing software company, was tasked with evaluating and improving various HR processes like recruitment, selection, orientation, training, performance evaluation, and promotion. Issues identified included unclear job descriptions, an ineffective orientation program, overreliance on lectures for training, and the need for fair and bias-free performance appraisal and promotion practices. Recommendations were made to use more internal recruiting, add skills tests for candidates, revamp orientation and training methods, and ensure employee performance directly impacts career development.

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    OBM345 GROUP CASE STUDY ASSIGNMENT (OCT2020-FEB2021)

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    The human resources department at Skyline International, a growing software company, was tasked with evaluating and improving various HR processes like recruitment, selection, orientation, training, performance evaluation, and promotion. Issues identified included unclear job descriptions, an ineffective orientation program, overreliance on lectures for training, and the need for fair and bias-free performance appraisal and promotion practices. Recommendations were made to use more internal recruiting, add skills tests for candidates, revamp orientation and training methods, and ensure employee performance directly impacts career development.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    35 views3 pages

    Obm345 Group Case Study Assignment (Oct2020-Feb2021)

    Uploaded by

    LiyaNatasha
    The human resources department at Skyline International, a growing software company, was tasked with evaluating and improving various HR processes like recruitment, selection, orientation, training, performance evaluation, and promotion. Issues identified included unclear job descriptions, an ineffective orientation program, overreliance on lectures for training, and the need for fair and bias-free performance appraisal and promotion practices. Recommendations were made to use more internal recruiting, add skills tests for candidates, revamp orientation and training methods, and ensure employee performance directly impacts career development.

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    of 3

    OCTOBER 2020 – FEBRUARY 2021

    OBM345 – GROUP CASE STUDY ASSIGNMENT

    A computer and software programming company, Skyline International has been operating
    since 1993 and is doing well and growing. The company started with only six employees and
    now has fifty-eight employees. The company’s rapid success in Malaysia lead to its expansion
    throughout other neighbouring countries such as Brunei, Singapore and Indonesia. The
    company believes that part of its success is because it has talented and hardworking
    employees. The employees’ involvement is really crucial and bringing them into the decision
    making process provides opportunities for continuous process improvement. Being in a highly
    competitive market, the company understands that in order for it to thrive it must continue to
    formulate strategies and also objectives to meet current and future needs.

    As the company expands, the responsibility of the company’s human resource department
    team becomes more challenging. The team is asked to study and analyse the recruitment
    and selection process because they believe that the main factor to determine the success of
    the company is the staff itself. The team starts by focusing and evaluating their process of
    selecting the potential candidates which can help them to improve the process. Based on
    their analysis, they found that the company mostly hired new employees based on external
    sources because they want to get variety of background from their potential candidates. Thus,
    the team has recommended the company to use internal sources method which is they can
    hire from within the company or from their former employees. Along the process, they also
    suggest the company to evaluate potential candidates with certain types of test to ensure that
    they get perfect candidates who can fill the position. Apart from that, the team also get the
    feedback from the employees within the company and they find that a number of employees
    complain about the job specification and job description provided are not clear.

    From the other study conducted, another area that need to be improved is the company’s
    orientation program. The current program is not comprehensive and therefore is not effective
    enough to achieve the intended results. The human resources department is urged to
    evaluate the overall orientation program and to make recommendations on changes required.
    The changes would include the period and activities carried during the orientation to ensure
    its effectiveness. Another issue discussed was revamping certain aspects of the company’s
    training program. In the present program, the lecture method is widely used and the teams
    suggest to apply new training programs with techniques that are combined with the
    performance of actual job tasks. These techniques will enable employees to immediately
    transfer their training experiences to their jobs.

    Other than that, the management should take consideration about employee performance
    evaluation. This area also need to be improved in order to ensure that employees can help
    to boost up the performance of the company. The employees’ strengths and talents must be
    taken into consideration whenever assigning work tasks in order to achieve the best result. If
    this is not observed, the result may not be effective and it would be more difficult to hold an
    employee accountable for unsatisfactory performance. It is very important for the company
    evaluate and appraise the performance of the employees.

    Thus, they have to identified the types of appraisers of performance that can be used to
    evaluate the performance of the employees. If the employees can perform successfully in
    their jobs, they should be rewarded and promoted to the next higher levels of promotion. The
    company need to acknowledge their employees the main factors which was considered when
    deciding about the promotion decision. The most important principle in evaluation of
    employees’ performance appraisal is free form bias and practice non-discriminatory
    promotion. The company has the responsibility to make sure that all employees are evaluated
    fairly by the appointed person to ensure that the result of the evaluation can help the
    employees in their career development process.
    OCTOBER 2020 – FEBRUARY 2021

    Question 1
    Briefly describe recruitment. (2 marks)

    Question 2

    List THREE (3) advantages of using internal sources method in the recruiting process as
    recommended by the human resource department team. (3 marks)

    Question 3

    State THREE (3) types of internal sources that can be used when the company want to
    improve their recruitment process. (3 marks)

    Question 4

    Differentiate between job specification and job description. (4 marks)

    Question 5

    Briefly describe FOUR (4) type of tests used in recruiting process. (8 marks)

    Question 6

    Define orientation. (2 marks)

    Question 7

    List FOUR (4) benefits of orientation. (4 marks)

    Question 8

    Suggest any FOUR (4) items which you find is helpful to be included in the orientation kit to
    ensure that orientation program is efficient. (4 marks)

    Question 9

    Based on the case study, which categories of training techniques was suggested by the
    human resource department team? (1 marks)

    Question 10

    Discuss any THREE (3) types of training method which placed under the categories of training
    technique that you have identified above. (9 marks)
    OCTOBER 2020 – FEBRUARY 2021

    Question 11

    Briefly describe employee promotion. (2 marks)

    Question 12

    Suggest THREE (3) practices to a bias-free, non-discriminatory promotion. (6 marks)

    Question 13

    State any TWO (2) factors to consider in making an employee promotion decision.

    (2 marks)
    Question 14

    Briefly describe FIVE (5) appraisers of employees’ performance. (10 marks)

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