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    Mubharak Resume

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    Srividhya murali
    Mubarac Nisha has over 12 years of experience in sales, marketing, business development, customer relationship management and operations management. She is currently the Cluster Manager at DineOut, managing a team of 10 and a portfolio of $60-70k annually. Previously she held leadership roles at various companies where she consistently delivered revenue growth, developed new markets and products, and led teams to achieve business objectives. She has a proven track record for establishing high-value customer accounts and resolving issues to ensure customer satisfaction.

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    Mubharak Resume

    Uploaded by

    Srividhya murali
    14 views2 pages
    Mubarac Nisha has over 12 years of experience in sales, marketing, business development, customer relationship management and operations management. She is currently the Cluster Manager at DineOut, managing a team of 10 and a portfolio of $60-70k annually. Previously she held leadership roles at various companies where she consistently delivered revenue growth, developed new markets and products, and led teams to achieve business objectives. She has a proven track record for establishing high-value customer accounts and resolving issues to ensure customer satisfaction.

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    Mubarac Nisha has over 12 years of experience in sales, marketing, business development, customer relationship management and operations management. She is currently the Cluster Manager at DineOut, managing a team of 10 and a portfolio of $60-70k annually. Previously she held leadership roles at various companies where she consistently delivered revenue growth, developed new markets and products, and led teams to achieve business objectives. She has a proven track record for establishing high-value customer accounts and resolving issues to ensure customer satisfaction.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    14 views2 pages

    Mubharak Resume

    Uploaded by

    Srividhya murali
    Mubarac Nisha has over 12 years of experience in sales, marketing, business development, customer relationship management and operations management. She is currently the Cluster Manager at DineOut, managing a team of 10 and a portfolio of $60-70k annually. Previously she held leadership roles at various companies where she consistently delivered revenue growth, developed new markets and products, and led teams to achieve business objectives. She has a proven track record for establishing high-value customer accounts and resolving issues to ensure customer satisfaction.

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    of 2

    MUBARAC NISHA – Senior Management Professional

    Expertise in Sales & Marketing, Business Development, Customer Relationship Management and
    Operations Management; poised for leadership assignments with an organization of high repute

    : [email protected] +91- 9884100688

    PROFILE SUMMARY
     Result-driven professional with over 12 years of distinguished career in managing entire gamut of Sales, Business
    Development, Customer Relationship Management, Operations and Team Management
     Currently associated with DineOut (Times Internet) as Cluster Manager- Customer Service; managing a portfolio of INR 60-
    70 Lacs/Annually with a team of 10 members and enhancing sales across assigned regions
     Consistently delivered multiple digit growth of Revenue, Market Share YOY with end-to-end P&L management
     Performance-driven professional with experience of augmenting business, penetrating new markets and introducing new
    products in diversified sectors for business excellence
     Successfully launched a new product “WEE WEE” for female hygiene in USA (Atlantic City, New Jersey) on behalf of DSNL
     Excellence in driving integrated operations management along with workforce planning, skill management, training &
    development with key focus on accomplishing top and bottom-line profitability
     Credited for establishing large volume, high profit accounts with excellent levels of retention and loyalty; nurtured &
    deepened relations with key corporate decision makers at the top level
     Keen customer-centric approach with skills in setting up quality in service environment, addressing client priorities and
    resolving escalations within prescribed TAT, thereby attaining client delight and high CSAT scores
     Highly skilled in delivering outstanding business growth outcomes in highly-competitive markets of the region by devising
    company's global strategy, hiring & delegating authority to implement new policies and practices
     Change Agent with proven capabilities in engaging with clients, stakeholders & top management for evolving strategic vision,
    driving change, building product/ services roadmap and taking enterprise system performance & productivity to next level
     Strong people management skills with capability in leading large teams to achieve business objectives

    CORE COMPETENCIES
    Strategic Sales Planning & Leadership Business Expansion/ Development P&L / Revenue Growth

    Operational Excellence/ Management Go-To-Market Strategies Governance, Risk and Compliance

    Customer Relationship Management Stakeholder Management Team Building & Performance Management

    SOFT SKILLS EDUCATION


    Collaborator
    2008 BBA from Madras University, Chennai
    Communicator
    Planner
    Innovater
    Intuitive
    PERSONAL DETAILS
    Date of Birth: 12th December 1986
    Languages Known: English & Tamil
    Address: 60/55A, First Floor, Naidu Street, Kottur Puram,
    Chennai-600085

    CAREER TIMELINE (Recent 4 organizations)

    Sep’13-Dec’15 Jan’16-Jan’17 Feb’17-Aug’17 Since Sept’17


    Apr’06-Feb’11 Since Jan’13
    NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER
     Managed SS Music Channel relaunch activities such as:
    o Attended high profile guest during the launch event
    o Negotiated & finalized vendors
    o Mentored the organizing team and rolled out the launch event flawlessly
     Achieved the assigned task by the TLC Relationship Management to identify the young talented leader among the 250 frontline
    employees
     Awarded as “Young Talented Leader” and assigned a team of 14 members to lead

    WORK EXPERIENCE
    Since Sept’17: DineOut (Times Internet)- Acquired by Swiggy, Chennai as Cluster Manager- Customer Service
    Key Result Areas:
     Directing a team of approx 10 members and managing sales, operations and customer realtionship management
     Formulating sales plans and quotas in alignment with business objectives; acquiring new customers, as well as working on up-
    selling for existing customer
     Maximizing the sales opportunities by proactively acquiring new clients and fostering relationships with existing ones
     Conducting extensive business research & analysis to understand competitor activities, business expansion opportunities,
    customers, gaps, market trends and industry standards; identifying product feature gaps impacting category performance
     Driving business growth in terms of value, volume and market share by introducing new marketing ideas and concepts
     Strategizing to strengthen distribution to increase effectiveness, improve service and ensure customer satisfaction
     Revamping the business model & strategy to build a more responsive & market-driven organization; providing regular forecasts
    and developing plans/ internal controls/SOPs to take the business to next level
     Overcoming complex business challenges and making high-stakes decisions using experience-backed judgment, strong work
    ethics & irreproachable integrity; ensuring the effective management of receivables and credit risk
     Mentoring team members to ensure efficiency in process operations; formulating talent retention and management strategies
     Heading performance management including staff coaching, recruitment and hosting of constructive meetings/trainings

    PREVIOUS EXPERIENCE
    Feb’17-Aug’17: Door Sabha Nigam Limited (DSNL), Chennai as Executive Assistant to MD
    Jan’16-Jan’17: SS Music, Chennai as Executive Assistant to MD
    Sep’13-Dec’15: Malar Publication Group, Chennai as Executive Assistant to President
    Ker Result Areas: (Across The Above)
     Maintained & monitored the diary of the Group Managing Director; confirmed appointments and ensured all necessary paperwork
    was prepared as per the appointments and meetings
     Ensured all incoming and outgoing information for the Group Managing Director was fully coordinated between various business
    functions
     Acted as:
    o Ambassador and ensured group values were adhered to for both external and internal contacts
    o Bridge between other departments, affiliate organizations, government offices, other agencies and senior management

    Aug’12-Aug’13: TLC Relationship Management Pvt. Ltd., Chennai as Assistant Manager- Customer Service
    Ker Result Areas:
     Led a team of 14 for Hilton Hotels Hilton Premium Club Membership sales; administered Sales Targets, Renewals, Cost Control,
    Program Profitability, Team Management, Member Management, Client Management and Quality Control
     Established processes reporting and the assets within the office; imparted training on software and processes while adhering to
    DNC rules
     Managed sales from various channels and ensured all channels were used in addition to Tele Marketing, Direct Sales & E-mails

    Jun’11-Jul’12: The Enterprise Magazine, Chennai as Media Coordinator


    Ker Result Areas:
     Collaborated with the Distributors and Retailers for timely distribution of The Business Enterprise Magazine
     Liaised with the Media Agencies, Media Buyers, Media Planners and Freelancing Executives for space selling
     Ensured the leads or communications were assigned to the relevant teams such as Sales and Technical Team
     Interfaced with the Accounts Team for timely payment of the Distributors and Media Partners
     Formulated plans for RSVP event and monthly corporate events

    May’10‐Jun’11: TLC Relationship Management Pvt. Ltd., Chennai as Telesales Executive


    Ker Result Areas:
     Administered bookings and various post-selling activities for PAN India
     Attended to & addressed the requisites of corporate and facilitated arrangements for corporate gatherings and business meetings
     Acted as a SPOC for membership relationship management thus acquired more revenue
     Worked on & prepared presentations for various business meetings

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