Current Growth of Internet Subscribers in Bangladesh and Its Benefit Towards Our Economy: A Study On Premium Connectivity Ltd. (PCL)
Current Growth of Internet Subscribers in Bangladesh and Its Benefit Towards Our Economy: A Study On Premium Connectivity Ltd. (PCL)
Current Growth of Internet Subscribers in Bangladesh and Its Benefit Towards Our Economy: A Study On Premium Connectivity Ltd. (PCL)
By
Md Rasel
ID: 18264065
i
Declaration
1. The internship report submitted is my/our own original work while completing degree at
Brac University.
2. The report does not contain material previously published or written by a third party,
except where this is appropriately cited through full and accurate referencing.
3. The report does not contain material which has been accepted, or submitted, for any other
Submitted By
___________________________________________
Md Rasel
ID : 18264065
Submitted To
___________________________________________
Dr. Sumon Das
Professor, Graduate School of Management
BRAC University
ii
Letter of Transmittal
Dear Sir,
internship report for your kind evaluation and appreciation. I would be honoured if you go
through my report and find it worthwhile as really put in a lot of effort while preparing it. I
have immense pleasure to have the opportunity to prepare the report entitled “Current
growth of internet subscribers in Bangladesh and its benefit towards our economy: a
from premium connectivity ltd. I have followed all your instructions and tried to submit all
the materials.
Please contact me if you have any other questions about the report. I would be delighted to
make myself available at your convenience.
Sincerely yours,
_______________________
Md Rasel
ID: 18264065
Graduate School of Management
BRAC University
Date: October 03, 2021
iii
Non-Disclosure Agreement
This agreement is made and entered into by and between Premium Connectivity Limited and
_________________
Md Rasel
ID#18264065
iv
Acknowledgement
I would like to thank everyone who was engaged in the preparation of this report, both
directly and indirectly. Without their unconditional support and collaboration, none of this
Dr. Sumon Das, Professor (MBA program) of Graduate School of Management, BRAC
University, deserves special thanks for assisting me in completing this internship report on
time. His support and guidance helped me in making the right decisions.
I'd like to express my gratitude to Mr. Likhan Bhuiyan, Senior Executive (Finance &
Accounts), Premium Connectivity limited, for guiding me through my research. This report
would have remained incomplete if he wasn‟t there with his persistent motivation and advice.
I would like to give thanks to the executives in my Finance and Accounts departments, who
provided me much valuable information that was necessary for me to complete this report. I
want to mention their names as well such as: Mr. Abul Kalam Azad, Mr. Anwar Shikdar, and
Mr. Kairul Alamgir. They were all extremely helpful and supportive. Finally, I would like to
give special thanks to the Management of Premium connectivity limited for supporting me
v
Executive Summary
The world is becoming more and more integrated and interconnected, all thanks to the
Internet. In just a few years, the Internet has established itself as a dominant platform that has
forever altered the way we do business and interact. The Internet, more than any other form
of communication, has given the globe an international or, if you prefer, a "Globalized"
dimension. Reaching the other end of the earth is no longer an illusion, but a matter of a few
seconds. For millions of people at home, school, and work, the Internet has become the
productivity, and lifestyle services and tools that are all meant to be as convenient as
possible. Internet platforms are expanding into new service and content categories in order to
keep users interested and grow revenues. At the same time, Internet allows entrepreneurs to
do things they wouldn't be able to do otherwise, such as access a far broader customer base,
resources, and knowledge that no small business could access with its own limited resources
or time.
In general, people are becoming more and more dependent on the Internet, and so are
businesses and economies around the world. The Internet has become the vitality of entities,
and entities can only survive; in order to thrive in this globalized and technologically
proficient world, you must have the best connections. For a developing country like
Bangladesh, especially when it wants to add the prefix Digital to its name, the situation is no
exception. In order to grow and prosper, it must be connected to the rest of the world within
its own borders. Unfortunately, Bangladesh still has a lot of room for improvement on the
Internet.
vi
Table of Contents
Declaration................................................................................................................................ii
Acknowledgement .................................................................................................................... v
List of Figures.......................................................................................................................... ix
Glossary ..................................................................................................................................xii
vii
Chapter 2: Organization Part: Overview, Operations and a Strategic Audit ................... 5
Chapter 3: Project Part: Current growth of internet subscribers in Bangladesh and its
Background .................................................................................................................. 21
4. References ................................................................................................................... 36
viii
List of Figures
Figure 2: Financial Position on 13th September 2021 from 1st July 2021(Source: PCL). 12
Figure 3: Porter’s five forces Model (Source: Harvard Business School) ........................ 14
Figure 6: Number of freelancers in Bangladesh (Source: Online labor index 2020 ........ 32
ix
List of Acronyms
IP Internet Protocol
x
SEA-ME-
xi
Glossary
Full Duplex Network The phrase "full-duplex" refers to data transmission and
xii
Chapter 1: Overview of Internship
Name: Md Rasel
ID: 18264065
Program: MBA
I have carried out my internship for the last three months at Premium connectivity limited. In
which first 2 months I worked from home for the pandemic. Finally the last month I worked
1
1.2.3 Job Scope
I was appointed as an intern in the finance and accounts department of Premium Connectivity
Limited on July 1, 2021. At the beginning of my internship, I only attended the online
meetings of the organization‟s supervisor from home. At first, he assisted me in writing the
helps to understand ERP software and how it works. He also explained to me the work
activities of the department. Finally, on September 5, 2021, I joined the office to gain some
practical knowledge about business activities. The summary of my duties and responsibilities
Making Invoice
Invoice Collection
2
1.3 Internship Outcomes:
mainly work in the finance and accounting departments. I also work online with the
marketing department and human resources department. First of all, I have served as a
business letter writer, such as forwarding letters, letter for bank guarantee, etc. Besides, I
have assisted in developing new link reports daily basis. I also worked with my manager
while reconciliation takes place. In addition, our organization recently takes an initiative to
add a payment gateway to our website. I was responsible to make a report about top 5
payment gateway and their services. Finally, SWOT analysis of the company has been done
by me. So, I also provide some recommendations to improve the current situations based on
my SWOT analysis.
At the time of preparing the report, I had a great opportunity to have an in depth knowledge
of all the company activities practiced by the Premium Connectivity Ltd. During my
Internship, I have developed my write up skills and Interpersonal skills the most. I have
improved my communication skills to deal with cross functional teams and senior colleagues.
Apart from that, I learned about VELA core ERP software which is developed by the highly
professionals of Premium Connectivity ltd. So, the overall my internship program was
1.3.3 Problems/Difficulties
In order to prepare a well-informed internship report, one needs a lot of information and first-
hand experience on such an interesting and timely topic. Due to obligations and privacy
3
issues, employees of this organization are not allowed to provide or share with me all the
necessary information required for the results of the report. Therefore, it is quite difficult to
collect the required information during the internship. Due to the limited internship time, it is
difficult for me to collect and compile such an internship report within the limited time.
However, during the internship, I learned a lot. Besides, it is impossible for me to learn and
1.3.4 Recommendations
When working at PCL, I feel that some gaps need to be filled as soon as possible to make the
operation run more effectively and efficiently. Therefore, I have some suggestions for future
intern students who plan to do internships here. They need a thorough understanding of PCL
activities. In addition, there are huge learning opportunities, and future interns need to use
4
Chapter 2: Organization Part: Overview, Operations and a Strategic
Audit
2.1 Introduction
In this competitive world, every student of the business department needs to gain practical
knowledge to understand the real business world, which is not possible by theoretical
knowledge only. The theoretical knowledge obtained by the books, which is only half of the
program is a great opportunity for every student to gain knowledge about the business
organization how things are going on. Master of Business Administration program (MBA)
program is a great combination of theoretical and practical knowledge. So, as for completing
internship with the topic of the Current growth of internet subscribers in Bangladesh and its
benefit towards our economy: a study on Premium Connectivity ltd. with the consent of my
supervisor. The purpose of this report is to study internet users and acquire practical
knowledge of how the Internet supports the growing economy of Bangladesh. This report
contains some recommendations as well. So, I think this report will show you the scenario of
Objectives:
5
To recommend some possible solutions regarding the issues facing by the
organization
Methodology
The study is an analysis of the business organization. Basically, it is based on nominal data
which were later used to synthesize a list of imperfections in the system. So, most of the
information was collected from secondary sources. The primary data was collected through
key informant interviews of industry experts and secondary data has been gathered through
Independent research work, publications, articles, and reports were also considered secondary
sources for the study. Recommendations were then put forward based on the outcome of the
study.
This portion of the report is based on Premium Connectivity limited. The scope of the study
is limited to the Organization level. During the internship period, I had the scope to observe
different departments like Finance and Accounts, human resource, and marketing department.
As a result of this, I learned different things from different departments. I learned about their
Enterprise Resource Planning software. I have also learned about creating invoices, Account
Therefore the study for preparing this report was a great opportunity for me to understand the
Limitations
To start with, a period of three months isn't sufficient to cover all the potential breadth of this
report. Therefore, there was a time limitations problem. Secondly, there is a global pandemic
going on and I couldn‟t be able to attend the office for two months. Finally, there is very little
6
information regarding the ISP industry available in the public domain. In the research, I had
Survey Time
It is one of the many sister concern of NEWTON Group. Under the same banner they have a
telecommunication company named Bangla phone limited (BPL) which is the predecessor of
Premium Connectivity limited. BPL has their network all over the country as they doing
business in Bangladesh since 2004. So, PCL got all the resources of BPL to use. PCL started
its operation in 2019. It‟s a well-organized company with growth. Now they are planning to
provide Internet offerings in numerous methods to satisfy the necessities of the customers
such as: Full duplex Internet service with dedicated bandwidth, point to point and point to
multiple point connectivity. They also have plans for the use of redundant transmission from
more than one NTTN throughout the country. PCL desires to set footprints in different
telecom arenas. It has the functionality of wearing out the commercial enterprise associated
and solutions.
PCL currently provides long-haul, mid-haul, forward and backhaul transmission network
services. It also provides dedicated lines, Ethernet services, dedicated Internet access and
voice communication services. PCL also provides customized complete hosting services to
meet the needs of enterprises. They firmly believe in providing reliable and cost-effective
transmission networks and other connectivity solutions to meet the needs of its valued
7
Services
Data
PCL uses a powerful fiber-optic network to provide high-quality data access over its
countrywide MPLS network. It's a dependable, scalable, and adaptable service. Individual
customers can continue to use their own IP addressing scheme because the routing domain is
virtualized for them. All types of traffic are supported by the very cost-effective integrated
network.
Internet Services
Their Internet services are mainly for corporations and small businesses who want a high-
quality and premium internet experience. Their fiber optic connections are highly secure and
PCL's dedicated internet connections provide special deals for business customers.
Corporates and SMEs can benefit from high-speed Broadband Internet at a low cost. There
are opportunities to get data rates of various granularities with dedicated lines for a low
monthly fee.
PCL provides home users with high-speed internet connections as well as a variety of value-
added services..
Flexible package
FTP
Video Streaming
8
Movie Time
Netflix
Managed Services
Domain Registration
Hosting Solution
Email Solution
Website Security
Power SMS
The management policies and practices are mainly responsible for business development.
And provide guidance for any department. Management also responsible for deciding
strategies and quality of the service PCL provides. So PCL management combined with
different departments. Such as: a) Finance & Accounts b) Human Resource c) Marketing d)
9
MD
DMD Director
Technitian
The management structure of Premium Connectivity limited has been provided to understand
how the organization and its various wings function. At the top of the management is the
development of the organization and He takes all the crucial decisions in the organization.
Followed by the Managing Director are the position of Deputy Managing Director and
Director of the organization. They directly report to the Managing Director about the
organizational matters and look after all the departmental functions of the company.
10
All the departmental heads of the organization directly report to directors. In case of
emergency, they also can report directly to the Managing Director. Further down in the line,
the Departmental Head of the organization is in charge of all external and internal duties of
the company.
Developing and implementing best Quality & services to support the organization's
Establishing and maintaining the best resources and employees to ensure the best
quality service.
PCL maintains a good presence in the social media and internet marketplace. They have a
strong sales team who visit every other day in different corporate offices. They also maintain
their own website for promotional activities to attract customers. They also have maintained
their own Facebook page where they post their updates and activities. Other than that, they
post photos of their activities on Instagram. They use the platform to inform new corporate
The financial calendar that is followed by PCL starts from 1st July and runs till 30th June.
The finance and Account department are responsible for prepare and submits the budget of
estimated income and expenditure for the following financial year. The Managing Director of
the organization approves the budget for the following financial period after consideration of
11
all the cases and report on the proposed budget. As this is a family-owned organization, at the
end of the twelve months, the profit balance is mostly retained in the organization for
expanding the business. So, a portion of the profit is retained by the owner to invest in his
other business concern. The Finances and Accounts Department of PCL is responsible for
analyzing, monitoring, and reporting on the financial position and financial performance of
the organization. Finance and Accounts Department prepares reports & key financial
statements such as the Annual Financial Report using Bangladesh Financial Reporting
Standards (BFRS). It is also responsible for developing and implementing the financial and
accounting rules and procedures of PCL. They use their own VELA CORE Enterprise
Resource Planning (ERP) system which facilitates compliance with internal and external
financial reporting and accounting standards and links with external and internal auditors and
As they are planning to go public with their group of company within a year or two, they
don‟t allow me to share any of their financial statement. They just allow me to share a picture
140000000
120000000
100000000
80000000
60000000
40000000
20000000
0
Total revenue Total cost Net Revenue
Amount in Taka 128656752 47834110 80822642
Figure 2: Financial Position on 13th September 2021 from 1st July 2021(Source: PCL)
12
2.6 Information Technology and Information System Practices
This organization operates a separate IT department. This department is headed by the Head
of IT. This department is in charge of all IT activities and provides IT-related facilities to all
its staff and employees. PCL has its own ERP system which has been developed by the IT
department specifically for the organization. This ERP system is a next-generation ERP that
is smart enough to record any sort of organization's accounts. This ERP system is used by the
organization in order to create a link or communication with all departments and employees.
Cloud Service: The cloud-based services and data storage facilities are provided by
access to all the concerns to resources and services round the clock. The employees
are able to access these cloud services from anywhere in the world and the employees
have a dedicated 1TB of cloud storage space for their professional use.
Data Center: The data center of the organization is also maintained by the IT
department. The Data Center is fitted with automatic fire fighting systems, dual Air-
conditioners, servers racks, online UPS, Cisco Routers & Firewalls, Core Switch,
Access Switch, etc. All the equipment available in the data center is kept with
redundancy backup.
Server Client System: The IT department is also in charge of the server-client systems
of the organization. These servers support the wide computing needs of the staff and
13
2.7 Industry and Competitive Analysis
Threat of
new Entrant
Supplier
Buyer Power
Power
Five
Forces
Model
Rivalry
among Threat of
existing Substitutes
Compititors
One of the major impediments to an ISP‟s entry and expansion in Bangladesh comes from
rival ISPs. Currently, there are about 500 ISPs operant in Bangladesh among which 30 ISPs
are large enough to be considered competitive enough for PCL. These ISP‟s compete on the
basis of packages and customer service. However, small local ISPs in every neighborhood
pose a unique problem for PCL in the sense that they resort to unethical means to curb a new
entrants expansion in their particular areas. This can range from using local political backing
to even cutting off a competitors internet cables. Thus, rivalry can be said to be quite high in
the market.
14
Threat of substitutes
Threat of substitute products in Dhaka, the capital city, is quiet high as the market contains
other modes of internet such as mobile internet and WIMAX which has higher penetration
and lower prices. This trend is repeated outside Dhaka, where these other modes of internet
often are the most prevalent if not the only access to internet.
Buyer Power
The bargaining power of buyers can be said to be quite low. Case in point would be the
events that follow once a customer is dissatisfied. Dissatisfaction can be due to a host of
factors such as slow internet, line disruptions and poor customer service. In all cases, the
situation condenses down to the customer either compromising with the ISP‟s shortcomings
and living with it or switching to another ISP which may not be better in any way. Since the
customer cannot influence the actions nor the offerings of an ISP and at the very best can
Threat of new entrants in Dhaka, the capital city, is moderate to high as the market contains
all of the 30 major players and 470 other competitors mentioned above. Every neighborhood
has at the very minimum 2-3 ISP providers leading to a saturated market. However, due to
the markets preference for ever improving products and related services, a new entrant will
not find it difficult to penetrate the market. Outside Dhaka, every district has 2-3 ISP‟s along
with the other modes mentioned above. Threat of new entrants is this market in high due to
the subpar state of service other players provide. New entrants however, may have limited
momentum of expansion due to a lack of awareness in the market and a lack of infrastructure.
15
Supplier Power
Bargaining power of suppliers, in the case of PCL is quite low as their procurement would
The following section will mention and elaborate on the strengths, weaknesses, Opportunities
Strength Weakness
SWOT
Opportunities Threats
Strength:
Bangla Phone Limited's network and infrastructure are responsible for the majority of PCL's
Lower Ratio of Retention: The number of users sharing the same data capacity is
referred to as the contention ratio (or over-subscription ratio). The lower the conflict
ratio, the better the service quality. PCL can afford to give a low contention ratio to its
low cost. One of the grounds for charging premium rates is this.
16
Lower Latency: In networking, latency is described as the “time it takes for a packet
to travel from source to destination,” The typical delay in Bangladesh is roughly 8-9
milliseconds. PCL can regularly provide a latency of 4-5 milliseconds because to their
residential users and hence of little concern, it may be quite beneficial to business
clients.
network devices, equipment, and communication media are installed within network
ensuring network availability in the event of a network device or path failure and
unavailability.” As a result, the more the redundancy, the less likely the network will
fail if one of the paths fails. PCL provides 4–6 levels of redundancy.
Backbone: BPL has a network backbone that spans over 15,000 kilometers across the
country, as previously noted. This applies to all districts and, eventually, all upazilas.
24/7 service: PCL delivers outstanding customer service 24 hours a day, seven days a
week in order to charge premium fees. This is made possible by BPL's network and
Weaknesses
IPv4 addresses are in short supply: The virtual world is shrinking as technology
becomes more extensively used around the world, and IP addresses are running out.
IPv6 addresses are being introduced to compensate for this. However, IPv6 addresses
17
People's opinions on price trends: Internet service providers (ISPs) should be allowed
slabs, ISPs can only offer cheaper costs if a large number of customers purchase
bandwidth.
PCL is an Internet Service Provider, not an IT firm, so certain services that customers
demand are unavailable. Customers occasionally request IT services that PCL does
Opportunities
PCL's plans that have the potential to provide opportunities for PCL are as follows:
Triple Play GPON (Gigabit Passive Optical Network): The Triple Play GPON
(Gigabit Passive Optical Network) is a service provisioning mode that allows users to
Currently, the three services of Internet access, IPTV (video), and voice over IP
(VoIP) can all be integrated using this technology through a single cable. PCL intends
to implement this technology in the future, which could significantly expand its
Data Center: Bangladesh is sandwiched between two tectonic plates, making a single
data center impractical. As a result, it will need to build two data centers in order to be
Bangladesh.
Threats
The following are some potential threats that PCL may face in the future:
Competition: Despite the threat posed by MNOs, WiMax operators, and other ISPs,
there is a risk that another class of competitors will rise up against PCL if a specific
18
event occurs. If current NTTN license holders are also granted ISP licenses, this will
Uncertain Regulations: At the moment, the ISP industry is not governed or regulated
by the government in accordance with any set of precise and defined norms and rules.
While there is a probability that certain laws will be favorable to PCL if they are
implemented, there is no assurance that this will be the case. Volatility in the market
Bangladesh is currently one of the fastest-growing countries in the world, and its businesses
are following suit. Internet played a major role for Bangladesh to getting final
country. This appears to be good news for the ISP industry, despite the fact that the ISP
market is currently saturated. This section of the paper looked at the organization of PCL, a
new Internet service provider founded by Newton Group Ltd., and what it wants to
accomplish and, hopefully, achieve in the future. ISPs can play a critical role in realizing
Bangladesh's aim of becoming a digital nation. As a result, PCL has the potential to be a
significant asset to Bangladesh. It should be mentioned, however, that the road ahead will not
be simple.
2.9 Recommendations
The previous part has provided a better grasp of the path PCL should pursue.
To begin, when it comes to the issue of contention ratio, a minimum of 2:1 for
corporate users and 8:1 for home users should be implemented. If the quality is not
conducted to determine this. Other alternatives that PCL may choose to investigate
19
include customer segmentation by location or other customer segment-specific
considerations.
In terms of client acquisition, conversion, and retention, PCL can afford to, and
the ISP market segment and get consumers from MNOs, PCL should start using more
imaginative proactive tactics. This may be aided by the Triple Play GPON.
Purchase choices, and so forth. In terms of pricing options, it has previously been
indicated that Solution B (revenue sharing) is the only one that is realistic.
Finally, Bangladesh is trailing behind the rest of the globe in terms of internet usage.
Other countries have succeeded in creating such a demand for the internet that it is
now regarded as a necessity rather than a luxury. ISPs must become more creative and
similar situation.
20
Chapter 3: Project Part: Current growth of internet subscribers in
3.1 Introduction
Background
Bangladesh is developing as a country, and its businesses are following suit. Bangladesh is
becoming more digitalized as the rest of the world does. In Bangladesh, internet connectivity
is increasing as a result of increased usage of technology and social media. With the
introduction of a number of organizations in the internet service sector during the last several
years, the growth trend has been outstanding. The internet's function is expanding and
becoming more significant. This appears to be good news for the ISP industry, despite the
fact that the ISP market is currently saturated. Furthermore, the internet makes it easier to
start a new business because it is directly related to the dissemination and sharing of
the internet helps to increased market transparency, which in turn increases competitiveness.
Indeed, incorporating the internet into the manufacturing process boosts productivity and, as
Objectives:
To know about how internet can bring change in the overall economy of Bangladesh
21
Significance
The internet and its economic benefits are the subject of this report. Isp market has led firms
to become more productive over the last decade, which has aided our economic progress.
innovation, establishes networks, supports business, deepens capital, improves labor markets,
markets, the internet has a favorable impact on the economy. As a result, the internet may be
useful in combating economic downturns. As a result, studying the business sectors that lead
The internet makes information more accessible and lowers the cost of searching. Businesses
that use the internet can communicate more effectively, more quickly, and at a lesser cost.
This decreases manufacturing costs, increases productivity, and produces economic growth
by lowering internal and external transaction costs (Harris, 1998). Internet makes it easier to
distribute enormous volumes of data that formerly had to be collocated spatially (Bloom et
al., 2011). It also encourages the sharing of information at a lower cost, which encourages the
The internet has an impact on the labor market (Stevenson, 2009) and the product market
(Levin, 2011), and internet use appears to be favorably associated to economic growth.
agent's ability to generate new knowledge (Audretsch and Keilbach, 2007). As a result, the
internet can help the economy recover from the recession by increasing inventive capacities
22
and increasing entrepreneur-ship capital. The internet creates a network that boosts economic
growth. It's a type of network capital that can boost overall productivity across the economy's
many sectors (Moshiri and Nikpour, 2010). As a net-work capital, the internet has network
effects, which means that the more users who adopt it, the more benefits existing internet
give a solution to the recession since it expands networks and fosters inventive growth. The
internet promotes business, which leads to economic growth. The internet is being used to
expand into new markets, learn new techniques through shared experiences, and build more
resilient supply chains (Parikh et al., 2007). Profiting from providing goods and services to
emerging countries is one of the possible economic benefits of ubiquitous internet access.
Organization, management, and human capital are all affected by the internet (Moshiri and
Nikpour, 2010). Furthermore, high-speed internet allows for the development of new
business models, entrepreneurial activity, and the collaboration of companies that produce
specialized goods (Bloom et al., 2011). It boosts trade, which boosts revenue growth as a
result of commerce (Da- vies and Quinlivan, 2006). As a result, the internet stimulates
business and trade development, allowing the economy to thrive and emerge from recession.
The internet has a positive impact on the job market and economic outcomes. Better job
matching is aided by high-speed internet. In this way, the internet has transformed the way
workers look for work, which has implications for overall productivity (Stevenson, 2009).
Furthermore, the internet promotes market competitiveness and economic growth. Low entry
barriers and increased market transparency are two benefits of high-speed internet (Bloom et
al., 2011) because it aids in the removal of information gaps. Markets become more efficient
as access to information improves and competition grows, resulting in less price dispersion
23
and increased producer and consumer surplus. Furthermore, Mishra and Newhouse (2009)
discover that the internet has a favorable impact on health outcomes, which may have an
systems. To summarize, the internet can help solve the recession problem by improving the
3.3 Methodology
In this paper, a qualitative research was undertaken to acquire information about the growing
number of internet users and their impact on Bangladesh's rising economy. I have not
included any numerical data in the following report because it is a descriptive report. The
report focuses on a real-world scenario. I mostly used verbal analysis to explain how the
internet supports our economy and how it aids us in dealing with the ongoing worldwide
pandemic.
Research method
There are two types of educational research method. These are: a) Quantitative Research b)
an effective survey with a large number of people are quite difficult, especially when we are
Population
Firstly I select all the employees of my organization. There was no way to getting access in
Technologies. I do have some connections there and perform some online interviews.
Primary I selected 28 people in total from my organization and link 3 technologies ltd.
24
Sampling Method
The process of picking a representative group from a large population is known as sampling.
Stratified Sampling.
Cluster Sampling.
Systematic Sampling.
Multistage Sampling
connectivity limited.
Sample Size
Primarily I selected a pool of 28 people and randomly select 15 people to perform interview.
Data source
During the preparation of this study, I employed both primary and secondary data sources.
Such as:
Primary Sources: Primary data was gained from our organization through face-to-face
conversations with my supervisor and managing directors, both of whom have extensive
Secondary sources: Secondary data was gathered through library and internet research on
reports. Secondary sources for the research included independent research, journals, articles,
and reports.
25
Limitation
Sample size
Time
COVID-19 Pandemic
Bangladesh has become such a large internet market that it is now entering a new phase of
subscribers. Bangladesh is on its way to becoming a digital Bangladesh, with the number of
internet users nearly doubling in the last five years. According to the survey, over 67 percent
of the country's total population now uses the internet, primarily through mobile phones. The
number of internet users in Bangladesh climbed to 116.76 million in August this year, up
from 66.96 million five years ago, according to the Bangladesh Telecommunication
Regulatory Commission (BTRC). Over the last five years, the average yearly growth of
internet users has been 13.5 percent. When compared to the same month the previous
calendar year, internet subscriptions increased by 11.24 percent in October 2020. According
to Financial Express, the surge in internet subscribers is primarily due to the increased use of
According to telecom experts and authorities, the number of internet users has risen in recent
years as manual phones have been phased out of the domestic market in favor of smart
phones. Higher internet penetration in Bangladesh has been aided by the replacement of
manual phones with smart phones, economic development and strengthening of people's
26
and online shopping. According to the study, internet service providers, mobile phone
operators, and other service providers are all doing a decent job of promoting internet use in
the country.
140
In Million Internet
120 Subscribers of
Bangladesh
100
60 Mobile Internet
ISP+PSTN
40
20
0
2017 2018 2019 2020
Telecommunication Regulatory Commission, the country's internet users have surpassed 115
million (BTRC). In July 2019, total customers were 103.47 million, split between mobile
internet (95.168 million) and ISP + PTSN (103.47 million) (7.8 million). In July 2020, 106.5
million of 115.6 million customers used mobile to access services, an increase of 10 million
service guideline, with the facility expected to be operational by 2023. However, due to the
Covid-19 outbreak, all preparations have been put on hold for several months. Bangladesh is
published in July 2020, 4G would dominate the market in Bangladesh in 2025, with 46% of
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users. 3G users will account for 30% of the population at that time, while 18% will still be on
2G.
During the Covid-19 period and beyond, internet use encouraged online buying and e-
commerce, virtual official activities, and online education and health services. Bangladesh's
e-commerce sector has grown 30 times in the previous five years, giving it a significant
boost. The loyalty of suppliers and customers to the online platform for doing business and
acquiring goods has aided the growth of electronic trade in the country. According to the
(BCC), e-commerce in Bangladesh reached Tk 166.16 billion in August this year, about
29.67 times its 2016 level. After 2016, year-on-year growth in online trade and commerce
began to accelerate, with the total value of the business reaching Tk 86.32 billion in 2017.
According to BCC data, the sum was Tk 105.04 billion in 2018 and Tk 131.84 billion in
2019. Bangladesh's online shopping and mobile payment systems have grown in tandem with
the countries increased internet usage. Online payment systems, such as mobile financial
services, internet banking, and other gateways, have been established, and commercial banks
have begun to offer paperless banking through digital platforms to their customers, resulting
The use of the internet is causing substantial changes in the country. The advantages for
business communications are significant, both in terms of cost savings and speed. Families
with members who live overseas appreciate the Internet because it allows them to
communicate more frequently and at a lower cost. Researchers may now obtain significant
information fast and at a low cost, which was previously impossible. Businesses and
celebrities are gradually accepting the Internet as their primary means of communication.
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Special advertising operations are being carried out by ISPs in order to provide Web page
services. A new social class is emerging, primarily among the young generation, who see the
Internet as a useful instrument for advancing their careers and globalizing their ideas and
creativity. Many Internet users have remarked that it has opened up a whole new world for
them, that it has provided them with a new source of knowledge, and that they have made
many excellent friends and organizations all over the world. However, some argue that
surfing online is a very expensive habit that may become addictive and wastes a lot of time.
A segment of young people, primarily from the upper class, are misusing the Internet by
utilizing it primarily for fun, which is not a good practice for a developing country like ours.
The most discouraging news is that Bangladesh has yet to establish an academic network to
provide Internet access to the enormous number of university teachers, students, scientists,
The Internet now has a significant impact on education at all levels by giving limitless
learning opportunities. People can utilize the Internet to produce and share knowledge, as
well as to build innovative teaching and learning methods that engage and stimulate students'
imaginations, at any time, on any device. We can accelerate economic growth and improve
society's well-being around the world by connecting and empowering students and educators.
The greater access provided by the new cable is proving to be quite beneficial to Bangladeshi
students. Students can access class notes, video lectures, emails, and social networks, as well
as communicate with individuals in their profession all around the world, thanks to the
campus's high-speed connectivity. The increased internet connection not only benefits
students, but it also makes life easier for staff and enables for more effective teaching.
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Students can collaborate with one another without being constrained by physical or time
constraints. You can now utilize the Internet to access libraries, encyclopedias, art galleries,
news archives, and other knowledge sources from anywhere in the world, which I believe is a
significant educational advantage. The internet is a powerful tool for accelerating the learning
process. I also believe that the Internet is an excellent tool for learning and practicing other
languages. This is a significant issue in many countries, including Spain, and requires special
The Internet has evolved into a critical tool for exchanging knowledge and education; it is not
only a source of information and a location where results can be published, but it is also a
route for collaborating with other persons and groups working on related research topics.
Improved connectivity is now available to visitors to the country. According to Pan Pacific
Sonargaon Hotel, the bulk of visitors to Dhaka are on business, hence it was critical that their
requirements be met. Broadband was introduced in 2008, and the hotel constructed a „360-
degree' Wi-Fi system in 2011. This meant that the company's clients were now fully and
consistently served with internet access throughout the building. People of all ages are
benefiting from speedier internet connections at home, away from the hustle and bustle of
Bangladesh's corporate sector. This allows families to stay in touch with relatives all across
the world, as well as assist young people with education, gaming, and access to social media.
Internet on Business
The internet has altered the business process forever. It has made it possible to do business in
new ways. Communication technology along with the internet has given connectedness and
information dispersion a whole new meaning. Employees stay in touch via email, instant
messaging, the business intranet, and other means. On the other side, the internet has made it
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easier for company personnel to collaborate. Project work and information sharing are no
longer hampered by geographical barriers. Furthermore, the internet has aided the
commerce stores in recent years. Internet banking, payment gateways, and other similar
Workers can now log in from home or from a remote place thanks to the internet. It has aided
on-the-go employees by keeping them updated on business events. In addition, the internet
has aided the development of concepts such as cloud computing, which has enabled large-
scale data processing and storage. The internet has assisted the company in lowering its
infrastructure costs.
Improving cell and internet coverage will eventually aid in the development of many of the
country's poorer rural areas. This will be a step toward the government's long-term objective
of having the entire country "digital" by 2021. Rural areas are now limited to 2G and 3G
technologies, with the most remote rural areas still relying on microwave and satellite
connections, but plans are in the works to build at least one "data center" every group of
villages. Rural connectivity is already benefiting local Bangladeshis, with telemedicine being
one example. Doctors in outlying villages attend online conversations with Dhaka-based
colleagues who assist them with diagnosis. This service is expected to grow in popularity.
According to World Vision Bangladesh's research, one out of every ten of Bangladesh's 44
million young people is unemployed. Moreover, each year, hundreds of graduates from
Bangladesh's public and private colleges fail to find suitable career opportunities. As a result,
the country's rate of educated unemployment is rising at an exponential rate. Now these
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young unemployed persons can quickly begin their careers by taking some IT classes and
freelancing online. They earn a living while simultaneously contributing to the economy by
Professional Services
smartphones, Bangladesh now increases their online labor market. Compatible technologies
include software development, online marketing, writing and translation, data entry or
multimedia services.
Increase economic benefits on Bangladesh‟s digital workforce require better Internet access
and stability. Bangladesh benefits from greater high-speed Internet expansion across the
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Opportunities for women
Many Bangladeshi women, particularly those with advanced degrees, forego their jobs to care
for their families. For many Bangladeshi women, freelancing is becoming a popular
Bangladeshi women who want to break free from their traditional domestic obligations will
freelancers have begun to obtain more trust than their male counterparts in terms of work
industry.
Bangladesh has seen a significant increase in the use of digital technologies, particularly the
Internet. It's making the transition to the internet of things. The widespread usage of the
internet by the general public indicates that a country's economy is improving in quality. In
several sectors of the economy, the Internet has resulted in significant cost savings, resulting
usage patterns in several areas. Bangladesh has recently been connected to the information
3.6 Recommendations
As Bangladesh's economy develops, digital platforms in trade, commerce, and education help
the country progress. And, in order to make it sustainable, the government should concentrate
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Our economy would grow at a faster rate than it does now if we could extend internet
coverage through low costs; reduce the old system of learning, and commercial and
economic activity.
Many impoverished individuals, particularly women, are still unable to use the
internet. If we can bring them under the net, economic progress will accelerate and
production of digital devices in the country in order to lower the cost of the digital
platform.
The submarine fiber-optic cable will be the backbone of Bangladesh's internet and
mobile services for years to come, but it only has a 25-year lifespan, so a replacement
plan must be in place well ahead of that. The government has already agreed to
The lack of a continuous power source is still a serious issue in the country.
broadband in some locations, freelancers typically find it too slow for their needs.
Another issue for this fast-growing company is the lack of an accessible payment
the current market. The slow rate of development could be deadly to ISPs' existence,
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since it could lead to the market being saturated by MNOs to the point where they
As the demand for internet and data bandwidth increases, so does the need for MNO
respond to that request, ISPs will find it difficult to survive, let alone prosper, in the
market.
ISP growth plans are hampered by a lack of Internet infrastructure in sub-urban and
district areas. Many areas in Bangladesh lack the necessary infrastructure to maintain
consistent electrical supplies, and power outages are widespread. MNOs win out in
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