Ranadeer Sappidi, PMP ®, Prince2®

Email: [email protected] Mobile: +91-8008008323

Objective

Seeking a Project Manager or Service Delivery Management Position, With 10+ years of overall
experience in WFM, Recording, Networking, Voice & Data Infra, Software and Data center management.
Bringing ability to drive the successful delivery of exceptional support to clients while maintaining a
positive corporate culture and reinforcing the company’s vision.

Work Experience:

Accenture Solutions Private Limited.

Position: Project, Program and Service Management- Senior Analyst. March, 2021-Present
Client: Verizon
Project: General Electric(GE) Global

Roles and Responsibilities:

• Assists with development and implementation of project management strategies and processes
across the System
• Provides coaching and mentoring to lower level project managers
• Principles and practices of information technology project management, resource, and staff
management
• Assists in the development and implementation of policies and procedures to ensure data
accuracy, security, and legal and regulatory compliance
• Finalizes development and maintenance of Project Charter and overall project work plan
• Escalates critical issues, changes, problems, or delays to the project sponsor and executive
management
• Work with project teams to Implement technical solutions
VIS Networks Pvt Ltd, Hyderabad.

Position: Senior Project Manager. April, 2013 – March, 2021.

Project Manager Role:

• Responsible for planning, management direction, project completion, client satisfaction, and
financial outcome of assigned Telecom projects.
• Participation in new Project order and Technical Proposal review with Project team.
• Participation in Project kick off, and Project Internal coordination with Project team and other
stakeholders.
• Assisting in coordinating all contractual requirements, project specifications that include:
On-Site Project Management, Project Coordination & Controls, Cost tracking, Schedule
Adherence, Daily & Weekly Meetings, Project Daily Reports.
• Participation in Project Planning & communication with business & other stakeholders regarding
status, milestones, issue resolution & escalation.
• Participation in the meeting reviews & follows up of Technical Installation documents with
Technical Manager, Team leaders & BE team.
• Provide independent assessment of project performance of various ‘under execution’
application projects terms of their schedule & cost. This assessment data is then presented to
the company’s top management for review.
• Conducting Daily Project Reviews of the less progressive projects with respective Technical
Team and Project Team to ascertain the exact status and measures to be undertaken to
improve.
• Act as the liaison/communications hub between all team members & customers who may touch
an assigned account/project.
• Ensure proper tracking with Team Leaders, and Project Engineers that Project HO to Support
happens within assigned SLA.
• Responsibility that all projects are executed as per defined TOC and Prince2 processes.
• Managing the team size of 25 engineers across PAN India. Developing max Customer service &
support satisfaction through minimum turnaround time.
• Maintain & control all relevant contractual records & documentation, contract correspondence.

LISTING OF COMPLETED PROJECTS

Project Management: Successfully working on multiple projects requiring customer facing (C-Level)
vendor and IT team management, engineering, operations management, billing reconciliation,
network grooming for global large scale, international & campus environments. Excellent planning,
personnel & vendor management skills and team participant. Planning implementation for PBX,
(VoIP), IVR convergence, Data Center consolidation, Trade Floors, network grooming, Help Desk, Call
Contact Centers, operations for voice/data, market data, media (video) and cable support at major
financial & vendor service industries. OEM’S(Products) Listing: Avaya, NICE, Verient, Juniper, Cisco,
Oracle-SBC’s, Micro Soft Windows and worked with all the Top OEM’s with multiple top MNC’s as
Clients.

Cognizant Technology Solutions Pvt Ltd

Implemented NICE Engage Platform for CTS multi locations globally.

Tata Communication Limited

Nice Engage, WFM, Speech Analytics and Nexidia implementation Globally.

Bundl Technologies(Swiggy)
Swiggy Contact Center Migration from Ameyo Disti Call center to Avaya Aura environment and
Juniper Enterprise Network Setup had been implemented.

HCL P&G IVR Project

Procter and Gamble is a consumer good multinational corporation company which is direct
customer of HCL for the support of IT Globally, successfully implemented Artificial Intelligent
Interactive Voice Reponses(IVR) for over 140+ countries and over 100 languages.

Reliance Communications Pvt Ltd

Technology transition for Voice, Data, Call Center and IVR for multiple sites including DR site. Setting
up new Voice Infrastructure, managing multiple vendors and internal teams as well. Migrated
existing system of heterogeneous network consisting of Avaya, legacy Nortel, and Genesys systems
to latest Avaya Aura voice infrastructure.

IBM-Vodafone
Upgradation of existing Avaya CM 5.2.1 to latest CM 6 version including System Platform, Session
Manager and System manager upgradation for 2 Outbound ACD’s. Schedule Management, Resource
Management. Added new Media Gateways across PAN India sites according to requirement and
post analyzing the call volume.

TCL-IBM
Migrated existing Cisco setup to Juniper Data Network supporting TCL provided Voice Platform; built
a team of 24 Data network engineers, kick off meeting, Planning and implementation of the project,
Resource handling, budget allocation, and billing. Managed globalization of Help Desk (24x7)
operations and supervision of personnel. Multi-vendor management responsibilities for Telco’s, ISPs
and PBX, turret vendors (2nd level) to support voice trader operations.
 Allsec Technologies
Worked on Avaya call center setup for around 450 Agents for both Manila and India locations and
solution includes Avaya Communication Manager, CMS, AES, SM, SMGR and AWFOS recording
solution.

HCL Solutions Pvt Ltd

Worked on implementing Oracle SBC ACME Packet 3900 and 1100 model SBC’s at various multiple
locations.

Ion idea interactive private Ltd, Bangalore.

Position: Technical Support Engineer September 2011- February 2013

• Worked on assigned cases, ascertain importance and severity, provide first line troubleshooting
and testing (remote or on site) and/or escalate if necessary (using the critical table), providing a
clear and concise description of the issue to the relevant colleague/third party via telephone or
email to include any relevant documentation with moderate support. documentation with
• Handled escalation calls along with various Global Customers, Service Delivery Managers,
Customer, Technical teams and various stake holders including Third Party Maintainers (TPM).
• Participated and represented Avaya with various customers for monthly calls for reviewing their
trouble tickets and also given feedback to customer for SLA’s.
• Had worked on various important Projects for Decommission of Nortel products (Avaya Blue)
into Avaya (Avaya Red) along for various customer involving different vendors.
• Involved in Release Management by coordinating with various customers and Avaya Internal
teams as Patch up gradation on both Avaya and Nortel PBX for global Accounts.
• Responsible for communication strategy with the customer, providing feedback in the form of
updates at appropriate intervals.
• Contributed in team discussions and actively assists peers.
• An appreciation of other team member’s workload and a willingness to provide assistance when
required.
• Performed initial troubleshooting independently researching published documentation and call
logging system/their intranet and following prescribed procedures accurately and documenting
results. Follow the SSAT (Support Systematic Analysis Template). Complete a thorough
investigation process in preparation for escalation and further investigation.
• Accurately and thoroughly log all tasks/actions taken in their support call logging system to
include actual time spent on all individual tasks.
 • Monitor and (if appropriate) chase progress with colleagues/third parties, keep customer
appraised of progress/managing expectations until incident is satisfactorily resolved.
• Logistical awareness when managing incidents which have proposed technical fixes involving
equipment replacement and engineering resource. Taking guidance from peers in regard to
specific challenges of hardware and software fixes.
• Proactively and routinely monitoring customer systems and recognizing trends where proactive
guidance can be provided to include responsibility of their ICE system.
• When necessary drive 3rd party/maintainer (with guidance) relationships by driving incidents to
a satisfactory resolution in a timely manner.
• Also provided process training for new hires and to the other team member as per developing
their skill set.

Genpact, India Pvt Ltd.

Position: Process Associate August, 2010 – September, 2011

• Worked as a Technical Support Analyst for GE IT Services for Network and Hardware Team,
Supporting VPN/Remote Access, Remote Desktop, Wireless/LAN, IE, Handheld (Blackberry / PDA
Enterprise Activation/Email Support), Printer/Scanner and Issues related to windows operating
system.

Certifications and Trainings:

• PMP® Certified Project Management Professional from PMI, PMP Certificate Number: 3025282,
6 July 2021.
• PRINCE2® Foundation Certificate in Project Management: October, 2018
Certificate Number: GR656046772RS
• PRINCE2® Practitioner Certificate in Project Management: February, 2019
Certificate Number: GR657033832RS
• Completed Agile Foundation certificate from PMI LinkedIn: November, 2020
• Completed Scrum Master and Scrum Agile Training from Udemy: July, 2020

Key Skills and Strengths include:

• Leadership – Adept at leading/managing cross-functional programs.

• Capable of leading high performing teams under tough deadlines, to meet expectations of multiple
customers.
• Strong communicator skills (verbal and written).
• Problem solver – Creativity and forethought in solving complex project issues.
• Organizational ability and multi-tasking skills.
• Service orientation – “People person” and a team player
Educational Qualification:
• Master of Business Information System, (MBIS) at University of Ballarat, Australia: December,
2007 –Full Time.
• Bachelor of Sciences (Computer Science) from Osmania University, India: June, 2005 – Full Time.
• 12th Class, Intermediate from Board of Intermediate Education A.P: March 2002 – Full Time.
• 10th, CBSE, Kendriya Vidyalaya Kanchanbagh: June, 2000

Additional Information:
Nationality: Indian
Date of Birth: 11th July, 1984
Languages Known: English, Telugu, and Hindi.
Address: H. No: - 18-8-403, Huppuguda, Hyderabad, 500053, AP.

Declaration:
I, hereby declare that, the above given details are true, to the best of my knowledge and belief.

Ranadeer Sappidi