Principles of Marketing Summative Q1

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Republic of the Philippines

Department of Education
Region II – Cagayan Valley
Schools Division of Cagayan
Aparri West District
APARRI WEST NATIONAL HIGH SCHOOL
Bulala Norte, Aparri, Cagayan

QUARTER 1 SUMMATIVE ASSESSMENT IN PRINCIPLES OF MARKETING


GRADE 12 DIAMOND

Name: ________________________________ Date: _______________ Score: ________


(WRITTEN WORK)
DIRECTIONS: Caselet. Analyze the passage to answer the questions below. Use a clean
sheet of paper to answer.

SuperSave Store is the largest store in the locality. There is a placard posted on the
entrance to welcome and help customers and even offer coffee and to provide carry out to
customers’ car and umbrellas in case of rain. The store has organic vegetable salad bar
and indicates when the products arrived. They also operate child care center to cater
parents whose children are with them during grocery time. The store rewards its
customers through loyalty programs, special discounts and other rewards. They also give
credits to customers who can discover anything wrong in the store like dented cans or bad
vegetables. Because of this strategy, everything went smoothly and done to exceed
customers’ expectation. SuperSave Store wins’ customer’s heart because of its
performance of exceeding customer’s expectation.

1. How do you describe SuperSave Store?

2. What is Value Proposition? How to deliver high customer value?

3. How does SuperSave Store satisfy or delight its customers?

4. How does customer value analysis help the store to offer better than their competitors?
Republic of the Philippines
Department of Education
Region II – Cagayan Valley
Schools Division of Cagayan
Aparri West District
APARRI WEST NATIONAL HIGH SCHOOL
Bulala Norte, Aparri, Cagayan

(PERFORMANCE AND PRODUCT-BASED TASK)


Directions: Image Analysis. Analyze the image to answer the question below. Write your
answer on the space provided.

1. Do you believe that a customer is king or queen? Why or why not?

2. What are the customer’s rights? Describe each right. Cite a legal basis for your answer.

Scoring Rubric
Republic of the Philippines
Department of Education
Region II – Cagayan Valley
Schools Division of Cagayan
Aparri West District
APARRI WEST NATIONAL HIGH SCHOOL
Bulala Norte, Aparri, Cagayan

Prepared by: Checked and Approved:

LEINEL M. MALAZZAB EVELYN. RAPACON


Subject Teacher School Principal

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