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    Script For Front Office Simulation of PBX Operations

    Uploaded by

    kim minji
    The document contains scripts for simulations of front office operations at a hotel, including requesting a wake-up call, the switchboard operator making the wake-up call, asking the concierge about hotel amenities like a buffet restaurant and sauna, receiving a package delivery at the door, and retrieving a vehicle from valet parking. The scripts provide examples of interactions guests and staff would have for common front office services and requests.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Script For Front Office Simulation of PBX Operations

    Uploaded by

    kim minji
    177 views3 pages
    The document contains scripts for simulations of front office operations at a hotel, including requesting a wake-up call, the switchboard operator making the wake-up call, asking the concierge about hotel amenities like a buffet restaurant and sauna, receiving a package delivery at the door, and retrieving a vehicle from valet parking. The scripts provide examples of interactions guests and staff would have for common front office services and requests.

    Original Title

    SCRIPT FOR FRONT OFFICE SIMULATION OF PBX OPERATIONS

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    The document contains scripts for simulations of front office operations at a hotel, including requesting a wake-up call, the switchboard operator making the wake-up call, asking the concierge about hotel amenities like a buffet restaurant and sauna, receiving a package delivery at the door, and retrieving a vehicle from valet parking. The scripts provide examples of interactions guests and staff would have for common front office services and requests.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    177 views3 pages

    Script For Front Office Simulation of PBX Operations

    Uploaded by

    kim minji
    The document contains scripts for simulations of front office operations at a hotel, including requesting a wake-up call, the switchboard operator making the wake-up call, asking the concierge about hotel amenities like a buffet restaurant and sauna, receiving a package delivery at the door, and retrieving a vehicle from valet parking. The scripts provide examples of interactions guests and staff would have for common front office services and requests.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    SCRIPT FOR FRONT OFFICE SIMULATION OF PBX OPERATIONS AND

    UNIFORMED SERVICES

    SCENE: REQUESTING FOR A WAKE-UP CALL


    Front Desk (FD) : Good evening! Thank you for calling the front desk. This is ______,
    how can I help you Ms. _______?
    Guest (G1) : Good evening. Can I request for getting a wake-up call for tomorrow,
    please?
    FD : Sure, ma’am. For what time would you like to your wake-up call?
    G1 : For 5:00 A.M, please.
    FD : Alright. You’re from room 913 and you requested for a wake-up call by 5:00 A.M
    tomorrow, December 5, 2022. Would you like to have a 15-minute follow-up?
    G1 : Yes, that’s great. Thank you!
    FD : Alright. So, I have you for 5:15 A.M for your second wake-up call, Ms. Bawiin.
    G1 : Good. Thank you so much!
    FD : Thank you. Have a good night! Bye.

    SCENE: MAKING THE WAKE-UP CALL


    Switchboard Operator (SO) : Good morning, ______, this is _______. This is your 5:00
    A.M wake-up call, and today is December 5, 2022. Do you want your follow-up call for
    5:15 A.M?
    Guest (G1) : No. Thank you for waking me up.
    SO : No problem, ma’am. Is there anything else I can do to help you for today, Ms.
    ______?
    G1 : Ah, nothing else. Thank you!
    SO : My pleasure ma’am, thank you. Have a nice day ahead! Goodbye.

    SCENE: ASKING FOR FACILITIES INSIDE THE HOTEL


    Concierge (C) : Good day, ma’am! Is there anything I could help you?
    Guest (G1) : Good day! Yes, I would like to ask if do you have any buffet restaurant
    here?
    C : Yes, ma’am. We do have our lunch buffet restaurant in the right corner of the
    ground floor of the building. They can serve you different dishes from different cuisines
    all over the world.
    G1 : That sounds great. Do I need to have a reservation for that?
    C : No, ma’am. You can enjoy the dishes without any reservation. However, the
    restaurant can only serve a buffet lunch until 12 PM to 2 PM.
    G1 : Well, that’s okay we’re going there right now anyway.
    C : That’s good to hear, ma’am. Do you have anything else I can help you?
    G1 : Yeah, do you have any hot spring or sauna here which I can visit tonight?
    C : Yes, ma’am. Our hotel has a sauna with massage session which you can visit at the
    10th floor of the building.
    G1 : And when does it opens?
    C : It is open from 10:00 A.M to 10:00 P.M, ma’am.
    G1 : Okay, that sounds great. Thank you.
    C : Thank you, ma’am. Enjoy your stay here. Have a nice day!

    SCENE: RECEIVING AND DELIVERING OF PACKAGES AND MAILS


    Bell Staff (BS) : *Knocking on the door.
    Guest (G2) : *Opens the door.
    BS : Good morning, ma’am.
    G2 : Good morning. How can I help you?
    BS : Are you Ms. _________?
    G2 : Yes. Why?
    BS : A package have arrived for you, would you like to confirm if this is yours?
    G2 : Okay, let me see.
    BS : Here you go, ma’am.
    G2 : Yes, this is mine.
    BS : Here, ma’am. Please sign right here to confirm that you’ve received the package.
    G2 : Okay. (*Signs the form.) Here.
    BS : Okay. Thank you, ma’am. Do you have any other packages I can bring to you?
    G2 : Nothing else. Thank you!
    BS : Thank you, ma’am. Have a good stay! Goodbye.

    SCENE: RETRIEVAL OF VEHICLE


    Valet Attendant (VA) : Good Morning ma’am! How may I help you?
    Guest (G2) : Good morning, I would like to retrieve my car.
    VA : Can I have your form ma’am?
    G2 : Yes, here.
    VA : Thank you, please wait for a moment I’ll get your car right away.
    G2 : No problem.
    *Valet attendant goes to basement to retrieve the vehicle. Drives it at the front of the
    entrance of the hotel.
    VA : *Get down from the vehicle.
    VA : Please see if there’s any damage on your vehicle.
    G2 : *Goes around the car and check it.
    G2 : It seems that there’s no problem with my car.
    VA : That’s good to hear ma’am. Here’s your key ma’am.
    *Valet hands the key and opens the door for the guest.
    G2 : Thank you!
    VA : My pleasure ma’am. Have a nice trip. Thank you! Goodbye.

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