Hdurand CV

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HANNAH C.

DURAND (SHE/THEY)
RESTORATIVE | CONNECTEDNESS | HARMONY | IDEATION | DEVELOPER
[email protected] | (973) 647-2167 | hannahcdurand.weebly.com

EDUCATION
WESTERN CAROLINA UNIVERSITY Cullowhee, NC
Master of Higher Education Anticipated May 2023
GPA: 4.0 | Higher Education Student Affairs Program

Bachelor of Science Psychology May 2021


GPA: 3.9 | Chancellor’s List: Fall 2019 – Spring 2021 | Cecil W. Mann Award, Spring 2021

WAKE TECHNICAL COMMUNITY COLLEGE Raleigh, NC


Associates of Arts August 2019
GPA: 2.5 | Psychology Major

PROFESSIONAL EXPERIENCE

GRADUATE ACADEMIC ADVISOR Cullowhee, NC


Western Carolina University, Department of Academic Advising August 2021- Present
▪ Responsible for planning, developing, and conducting one-on-one advising meetings with a high
volume of undergraduate students including first year, off-campus transfer, and first-generation
students.
▪ Advise students on degree specific programs and procedures with a focus on advising undergraduate
business majors including Accounting, Hospitality and Tourism Management, Finance, Business
Administration and Law, Sports Management, Marketing, and Management.
▪ Facilitate one-on-one academic coaching to students who have fallen below the GPA and completion
rate requirements as part of an academic support course referred to as LC101.
▪ Experience with course creation in Canvas and educational technology platforms, including
E-Learning content development tools.
▪ Prepared and facilitated Advising Orientation for Spring 2023 semester: built student schedules using
pre-registration tools such as Banner, Navigate, and ONBASE and facilitated Advising 101 basics and
Schedule Adjustment workshops for incoming undeclared first-year and declared transfer students.
▪ Maintain detailed communication with other departments including the office of Student Retention on
the progress and engagement of students within assigned academic success courses.
▪ Facilitate first-year-experience presentations to over 50 undergraduate students centered on Advising
Day readiness including knowledge of campus resources, academic success tools such as Degree
Audit, and basic institutional policies.
▪ Maintain appropriate advising records and documentation using Navigate, a student success
management system.
▪ Provide academic support through events such as Majors Fair, Lundi Gras, and WHEE Register that
promote access to information connected to the 50+ majors and minors offered at WCU as well as
advising day, and course registration support to undergraduate and residential students.
▪ Participate in ongoing professional development opportunities with Supervisor Mary Fischer and other
colleagues to promote and encourage an office and organizational culture of personal and professional
growth.

GRADUATE INTERN Cullowhee, NC


Western Carolina University, Department of Community Engagement May 2022-August 2022
▪ Assisted in the program development and distribution of service opportunities for summer
programming for incoming freshmen as part of the Academic Success Program and Catamount GAP.

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▪ Assisted with promotional events such as Summer Orientation sessions and open house.
▪ Assisted in the coordination and preparation for fall programming and service opportunities such as
9/11 Days of Service, CURE conference, and Constitution Day.
▪ Attended and engaged in a professional development conference hosted by Wingate University that
promoted quality practice related to civic engagement across various NC state institutions.

GRADUATE INTERN Sylva, NC


Southwestern Community College Department of E-Learning January 2022-May 2022
▪ Developed an understanding of applied web standards and accessibility guidelines as pertaining to
higher education.
▪ Conducted accessibility reviews of course materials used by instructors to make materials more
accessible for students.
▪ Facilitated professional development courses connected to accessibility and E-learning tools.
▪ Learned ongoing research of best practices and trends in higher education regarding online learning
and student accessibility in an E-learning space.

DEFINED BENEFITS ASSOCIATE Durham, NC


Fidelity Investments November 2018 - May 2019
▪ Effectively utilized resources and information to handle a high volume of calls and acted as a liaison
between company and employee in regard to their 401k benefits plan.
▪ Collaborated with customers, anticipated the needs of callers through effective communication skills
and provided tailored solutions to each customer’s concern or need.
▪ Received acknowledgement from management for outstanding customer service.

ASSOCIATE MANAGER/ TRAINING SPECIALIST/ SALES CONSULTANT Raleigh- Durham, NC


T-Mobile May 2014 - Nov 2018
▪ Assisted in leading sales teams throughout the RDU region; fulfilled sales and operations goals as well
as increased customer service satisfaction and team morale at previously struggling stores throughout
the RDU region.
▪ Facilitated in-house interviews; managed and led new hire training.
▪ Learned and taught conflict management tactics to effectively address customer problems.

TEACHING EXPERIENCE

Course Prefix: Course Title: Semester / Year # of Students

LC-101-09 College Success Seminar Fall / 2021 5

LC-101-02 College Success Seminar Spring / 2022 12

LC-101-05 College Success Seminar Spring/ 2022 7

LC-101-02 College Success Seminar Fall / 2022 6

LC-101-04 College Success Seminar Spring/ 2023 14

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PROGRAMMING & ASSESSMENT EXPERIENCE

“DON’T DIS MY ABILITY” PROGRAM COORDINATOR Cullowhee, NC


Western Carolina University September 2022- November 2022
▪ Collaborated with the Office of Accessibility Resources (OAR) and Disabled Students United (DSU)
to promote “Don’t DIS my ABILITY”, a program designed to promote advocacy and awareness for
individuals with disabilities and varying abilities on campus.
▪ Developed an outcomes based assessment report to assess if learning objectives and outcomes were
met within resource fair and panel discussion components of Don’t DIS my ABILITY; collaborated
with Janina DeHart in OAR on the improvements that could be made to future programming.

RESEARCH EXPERIENCE

Burnout in College Students Fall 2021-December 2021


▪ This study investigated factors related to the onset of COVID-19 pandemic, such as increased
transition to online learning formats, that may have contributed to academic burnout in college
students.

Shalom Fall 2020-May 2021


▪ Collaborated with Dr. Ellen Sigler along with the board of directors at LifeSpan, a Nonprofit
organization, and researchers at Wingate University in Charlotte, NC to produce a proposal for
funding towards an aging in place community for individuals who are senior and have intellectual and
developmental disabilities
▪ Collaborated with Dr. Sigler weekly to plan, execute, and present a comprehensive literature review of
qualitative and quantitative research to LifeSpan, that promotes the need for an Aging-in-Place
community within NC.

Psychological Responses to Profanity Fall 2019-May 2021


▪ Planned and developed research alongside Professor W. David Scales that quantitatively observed
psychological responses to profanity that use programs such as Qualtrics and SPSS.
▪ Research now includes the support of undergraduate students who are in the process of continuing
research.

Reflecting on Attitudes Towards Individuals with Disabilities and Community Fall 2019- March 2020
▪ Conducted qualitative research with Dr. Ellen Sigler that reflects on attitudes and stereotypes
surrounding individuals with developmental and intellectual disabilities
▪ Using NVIVO qualitative analysis software, Dr. Sigler and I were able to find qualitative research that
reflects on the perspectives of undergraduate students towards individuals with I/DD before and after
taking a related course where students engage with individuals with I/DD and reflect on their
experiences.
▪ Research was accepted to be presented at the Southeastern Psychological Association Conference in
New Orleans in April 2020.

Lifespan Collaborative Survey Project Fall 2019


▪ Collaborated with a small group of students and Dr. Sigler to create an assessment for staff, guardians,
and the individuals themselves to be used by Lifespan as part of their strategic planning process.
▪ Facilitated research meetings in the absence of Dr. Sigler and reported of group progress

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HONORS AND AWARDS
▪ Cecil W. Mann Award Awarded Spring 2021
▪ Chancellor’s List Fall 2019, Spring 2020, Fall 2020, Spring 2021
▪ Bruce Blankenship Scholarship Awarded Fall 2020
▪ Hedy White Scholarship Awarded Fall 2020

CAMPUS INVOLVEMENT

Member of Psi Chi International Honor Society in Psychology Fall 2020 – Present
Tau Sigma (ΤΣ) National Honor Society Spring 2019- Present
WCU Students Against Sexual Assault Club SASA Spring 2019- May 2021
Undergraduate psychology representative for Undergraduate Advisory Committee Fall 2020- Spring 2021

VOLUNTEERISM

LIFESPAN Charlotte, NC
Volunteer August 2019 - November 2019
▪ Developed a curriculum by integrating paint therapy with peers and the community to promote social
integration and a better quality of life for adults with intellectual and developmental disabilities.
▪ Reviewed literature surrounding the benefits of art therapy on self-esteem, self-expression, and
self-efficacy among individuals with intellectual and developmental disabilities and
▪ Created a comprehensive document to support LIFESPAN’s mission to open an assisted learning
community for individuals with intellectual and developmental disabilities.

ADDITIONAL SKILLS

▪ Excellent written, verbal, and interpersonal communication skills with an attention to detail.
▪ Experienced in leading and managing teams of sales professionals.
▪ Experienced using Qualtrics, NVivo, and SPSS for data collection and analysis.

CERTIFICATIONS

▪ First-Generation Support Certified February 2022


▪ Safe Zone Certified September 2021
▪ Mental Health First Aid Certified January 2021
▪ Completed Human Subject Research CITI training September 2019

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