Making Reservation
Making Reservation
Making Reservation
Offering assistance
Can I help you?
May I help you?
How can I help you?
What can I do for you?
Is there anything I can do for you?
Can I be of any assistance?
Making a reservation
I’d like a room with a bath.
Could you book me a ticket for the next Batman Show?
I’d like to book car in for a service.
I’d like to reserve two seats for the matinee.
I’d like to reserve a seat on the 9.00 train to Bandung.
I’d like to book a table for two this evening.
I’d like to book a place on the 10.00 Serayu Coach.
Task 1
The following conversations are jumbled. Rearrange them to make good dialogues about
conversations.
A. B.
What time would you like the We would prefer 7.00 or 7.30.
resrvation for? Hi, I would like to make a dinner
How many people will you need reservation.
the reservation for? We will need for Tuesday night.
See you at 7.00 this Tuesday , Mr. Thank you. The last name is
Djuharie. Djuharie.
Kabayan Restaurant. Thank you so much. I appreciate
Of course, what evening will you be your help.
joining us on? There will be four of us.
Fine. I can seat you at 7.00 on
Tuesday, if you would kindly give
me your name.
A B
What time do you think that you Hi, could you help me. I need to
would like to have dinner? make dinner reservation.
How many diners will be in your We need a reservation for four.
group? My last name is Seanu Prabu.
Kabayan Restaurant of Bandung? Thank you for the reservation.
I can help you if you can just tell me Tuesday night is when we need the
what evening you like the reservation for.
reservation for. 7.00 would be the best or may be
I have a table for four available at 7.30.
7.00. If you would just give your We will be there thanks for the
name. help.
Mr. Seanu Prabu, we will be
suspecting you this Tuesday at
7.00.
C. Complete the following conversation about reservation
Receptionist : Good afternoon. Horizontal Hotel! .................................................................
Mrs. Kadita : Yes, I’d like to book a room please.
Receptionist : Certainly. ............................................................................, Madam?
Mrs. Kadita : March the 23rd.
Receptionist : ...........................................................staying?
Mrs. Kadita : Three nights.
Receptionist : .............................................................................. Madam?
Mrs. Kadita : Er.. a double with a bath. I’d appreciate it if you could give me a room with
a view over the lake.
Receptionist : ........................... Madam. I’ll just check what we have available... Yes, we
have a room on the 4th floor with a really splendid view.
Mrs. Kadita : Fine. How much is the charge per night?
Receptionist : ........................................................... breakfast?
Mrs. Kadita : No thanks.
Receptionist : ......... one million four hundred thousand rupiahs per night including VAT.
Mrs. Kadita : That’s fine.
Receptionist : ...............................................the booking for please, Madam?
Mrs. Kadita : Mr and Mrs. Kadita. That is K – A – D – I – T – A .
Receptionist : OK, let me make sure. I got that. Mr and Mrs. Kadita. Double with a bath
for March the 23rd, 24th and 25th. Is that correct?
Mrs. Kadita : Yes, it is. Thank you.
Receptionist : Let me give you our confirmation number. It’s 022-757685. I’ll repeat that
022-757685. Thank you for choosing Horizontal Hotel and have a nice day.
Mrs. Kadita : Good bye.