Thinkpad T470s Hardware Maintenance Manual

T470s Hardware Maintenance Manual
Note: Before using this information and the product it supports, be sure to read the general information
under Appendix A “Notices” on page 109.
Fifth Edition (October 2021)
© Copyright Lenovo 2017, 2021.

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-
35F-05925.
Contents
About this manual . . . . . . . . . . . . iii How to remove the hard disk password. . . . 37
Power management . . . . . . . . . . . . . 38
Chapter 1. Safety information . . . . . . 1 Screen blank mode (for the Windows 7
General safety . . . . . . . . . . . . . . . . 1 operating system only) . . . . . . . . . . 38
Electrical safety . . . . . . . . . . . . . . . . 1 Sleep mode . . . . . . . . . . . . . . 38
Safety inspection guide . . . . . . . . . . . . . 2 Hibernation mode . . . . . . . . . . . . 38
Handling devices that are sensitive to electrostatic Symptom-to-FRU index . . . . . . . . . . . 39
discharge . . . . . . . . . . . . . . . . . . 3 Numeric error codes . . . . . . . . . . . 39
Grounding requirements . . . . . . . . . . . . 4 Error messages . . . . . . . . . . . . . 40
Safety notices (multilingual translations) . . . . . . 4 Beep symptoms . . . . . . . . . . . . . 41
No-beep symptoms . . . . . . . . . . . 42
Chapter 2. Important service
LCD-related symptoms . . . . . . . . . . 42
information . . . . . . . . . . . . . . . 21
Intermittent problems . . . . . . . . . . . 43
Strategy for replacing FRUs . . . . . . . . . . 21
Undetermined problems . . . . . . . . . 43
Strategy for replacing a solid-state drive . . . 21
Important notice for replacing a system Chapter 5. Function keys . . . . . . . 45
board . . . . . . . . . . . . . . . . . 22
How to use error message . . . . . . . . . 22 Chapter 6. Locations . . . . . . . . . 47
Strategy for replacing FRUs for CTO, special-bid, Locating computer controls, connectors, and
and standard models. . . . . . . . . . . . . 22 indicators . . . . . . . . . . . . . . . . . 47
Product definition . . . . . . . . . . . . 22 Front view . . . . . . . . . . . . . . . 47
FRU identification . . . . . . . . . . . . 22 Right-side view . . . . . . . . . . . . . 47
Left-side view . . . . . . . . . . . . . . 48
Chapter 3. General checkout . . . . . 25
Bottom view . . . . . . . . . . . . . . 48
What to do first . . . . . . . . . . . . . . . 25
Status indicators . . . . . . . . . . . . 48
Checkout guide . . . . . . . . . . . . . . . 26
Locating FRUs and CRUs . . . . . . . . . . . 50
Diagnosing problems . . . . . . . . . . . 26
Major FRUs . . . . . . . . . . . . . . 51
Quick test programs . . . . . . . . . . . 27
LCD FRUs . . . . . . . . . . . . . . . 54
UEFI diagnostic program . . . . . . . . . 28
Miscellaneous parts . . . . . . . . . . . 57
Bootable diagnostic programs . . . . . . . 28
Connector and cable guide . . . . . . . . 58
Power system checkout . . . . . . . . . . . 29
Looking up FRU information . . . . . . . . . . 64
Checking the ac power adapter . . . . . . . 29
Checking the built-in batteries and operational Chapter 7. FRU replacement
charging . . . . . . . . . . . . . . . . 30
notices . . . . . . . . . . . . . . . . . 65
Checking the coin-cell battery . . . . . . . 31
Screw notices . . . . . . . . . . . . . . . 65
Chapter 4. Related service Retaining serial numbers . . . . . . . . . . . 66
information . . . . . . . . . . . . . . . 33 Restoring the serial number of the system
unit . . . . . . . . . . . . . . . . . . 66
Recovery information . . . . . . . . . . . . 33
Retaining the UUID. . . . . . . . . . . . 67
Restoring the factory contents with the
Recovery Disc Set for the Windows 7 Reading or writing the ECA information . . . . 67
operating system . . . . . . . . . . . . 33
Recovery information for the Windows 10 Chapter 8. Removing or replacing a
operating system . . . . . . . . . . . . 34 FRU. . . . . . . . . . . . . . . . . . . 69
Passwords. . . . . . . . . . . . . . . . . 36 General guidelines. . . . . . . . . . . . . . 69
Power-on password . . . . . . . . . . . 36 Before servicing the computer . . . . . . . . . 70
Hard disk password . . . . . . . . . . . 36 Disabling the built-in batteries . . . . . . . 70
Supervisor password . . . . . . . . . . . 36 Removing the micro SIM card . . . . . . . 70
How to remove the power-on password . . . 37 Removing a major FRU . . . . . . . . . . . . 70
© Copyright Lenovo 2017, 2020 i

1010 Keyboard . . . . . . . . . . . . . 71 Removing an LCD FRU for models without touch
1020 Bottom cover. . . . . . . . . . . . 76 panel . . . . . . . . . . . . . . . . . . . 99
1030 Wireless LAN card . . . . . . . . . . 78 2010 LCD bezel sheet and LCD bezel . . . . 99
1040 Wireless WAN card . . . . . . . . . 79 2020 LCD panel and LCD cable assembly. . . 100
1050 M.2 solid-state drive . . . . . . . . . 80 2030 Hinge kit . . . . . . . . . . . . . 100
1060 Memory module . . . . . . . . . . 81 2040 Integrated camera-and-microphone
combo card and LED/camera cable
1070 Built-in batteries . . . . . . . . . . 82 assembly . . . . . . . . . . . . . . . 101
1080 Coin-cell battery . . . . . . . . . . 83 2050 Antenna kit and LCD rear cover
1090 Thermal fan assembly . . . . . . . . 84 assembly . . . . . . . . . . . . . . . 102
1110 USB subcard assembly. . . . . . . . 85 Removing an LCD FRU for models with touch
1120 Speaker assembly . . . . . . . . . . 85 panel . . . . . . . . . . . . . . . . . . . 104
1130 Smart card reader assembly or dummy 3010 LCD bezel sheet and LCD bezel . . . . 104
smart card reader . . . . . . . . . . . . 86 3020 LCD panel assembly . . . . . . . . . 105
1140 Media card reader and audio subcard 3030 Hinge kit . . . . . . . . . . . . . 105
assembly . . . . . . . . . . . . . . . 88 3040 Integrated camera-and-microphone
1150 dc-in cable and dc-in bracket . . . . . 89 combo card and LCD/camera/LED cable
1160 System board . . . . . . . . . . . 90 assembly . . . . . . . . . . . . . . . 106
1170 Trackpad cable and trackpad . . . . . 92 3050 Antenna kit and LCD rear cover
assembly . . . . . . . . . . . . . . . 107
1180 Fingerprint reader and smart card reader
cable . . . . . . . . . . . . . . . . . 94
1190 NFC module and NFC cable . . . . . . 95
Appendix A. Notices . . . . . . . . . . 109
1210 LCD unit . . . . . . . . . . . . . 96 Appendix B. Abbreviation table . . . . 111
1220 Keyboard bezel assembly . . . . . . . 98
ii T470s Hardware Maintenance Manual

About this manual
This manual contains service and reference information for the following ThinkPad® products.
ThinkPad T470s Machine Types (MT) 20HF, 20HG, 20JS, and 20JT
Use this manual along with the advanced diagnostic tests to troubleshoot problems.
Important: This manual is intended only for trained service technicians who are familiar with ThinkPad
products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
Before servicing a ThinkPad product, be sure to read all the information under Chapter 1 “Safety information”
on page 1 and Chapter 2 “Important service information” on page 21.
© Copyright Lenovo 2017, 2020 iii

iv T470s Hardware Maintenance Manual
Chapter 1. Safety information
This chapter presents following safety information that you need to be familiar with before you service a
ThinkPad notebook computer.
• “General safety” on page 1
• “Electrical safety” on page 1
• “Safety inspection guide” on page 2
• “Handling devices that are sensitive to electrostatic discharge” on page 3
• “Grounding requirements” on page 4
• “Safety notices (multilingual translations)” on page 4
General safety
Follow these rules to ensure general safety:
• Observe good housekeeping in the area of the machines during and after maintenance.
• When lifting any heavy object:
1. Make sure that you can stand safely without slipping.
2. Distribute the weight of the object equally between your feet.
3. Use a slow lifting force. Never move suddenly or twist when you attempt to lift.
4. Lift by standing or by pushing up with your leg muscles; this action removes the strain from the
muscles in your back. Do not attempt to lift any object that weighs more than 16 kg (35 lb) or that you
think is too heavy for you.
• Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe.
• Before you start the machine, make sure that other service technicians and the customer's personnel are
not in a hazardous position.
• Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the
machine.
• Keep your toolcase away from walk areas so that other people will not trip over it.
• Do not wear loose clothing that can be trapped in the moving parts of a machine. Make sure that your
sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it.
• Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, about 8
centimeters (3 inches) from the end.
• Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing.
Attention: Metal objects are good electrical conductors.

• Wear safety glasses when you are hammering, drilling, soldering, cutting wire, attaching springs, using
solvents, or working in any other conditions that might be hazardous to your eyes.
• After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that
is worn or defective.
• Reinstall all covers correctly before returning the machine to the customer.
• Fan louvers on the machine help to prevent overheating of internal components. Do not obstruct fan
louvers or cover them with labels or stickers.
Electrical safety
Observe the following rules when working on electrical equipment.
Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft
material that does not insulate you when working with live electrical currents.Many customers have, near
their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.
Do not use this type of mat to protect yourself from electrical shock.
© Copyright Lenovo 2017, 2020 1

• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical
accident occurs, you can then operate the switch or unplug the power cord quickly.
• Do not work alone under hazardous conditions or near equipment that has hazardous voltages.
• Disconnect all power before:
– Performing a mechanical inspection
– Working near power supplies
– Removing or installing main units
• Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer
to power-off the wall box that supplies power to the machine, and to lock the wall box in the off position.
• If you need to work on a machine that has exposed electrical circuits, observe the following precautions:
– Ensure that another person, familiar with the power-off controls, is near you.
Attention: Another person must be there to switch off the power, if necessary.
– Use only one hand when working with powered-on electrical equipment; keep the other hand in your
pocket or behind your back.
Attention: An electrical shock can occur only when there is a complete circuit. By observing the above
rule, you may prevent a current from passing through your body.
– When using testers, set the controls correctly and use the approved probe leads and accessories for
that tester.
– Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as
metal floor strips and machine frames.
Observe the special safety precautions when you work with very high voltages; Instructions for these
precautions are in the safety sections of maintenance information. Use extreme care when measuring high
voltages.
• Regularly inspect and maintain your electrical hand tools for safe operational condition.
• Do not use worn or broken tools and testers.
• Never assume that power has been disconnected from a circuit. First, check that it has been powered off.
• Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors,
nongrounded power extension cables, power surges, and missing safety grounds.
• Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is
conductive; such touching can cause personal injury and machine damage.
• Do not service the following parts with the power on when they are removed from their normal operating
places in a machine:
– Power supply units
– Pumps
– Blowers and fans
– Motor generators
– Similar units as listed above
This practice ensures correct grounding of the units.
• If an electrical accident occurs:
– Use caution; do not become a victim yourself.
– Switch off power.
– Send another person to get medical aid.
Safety inspection guide

The purpose of this inspection guide is to assist you in identifying potentially unsafe conditions. As each
machine was designed and built, required safety items were installed to protect users and service
technicians from injury. This guide addresses only those items. You should use good judgment to identify
potential safety hazards due to attachment of non-ThinkPad features or options not covered by this
inspection guide.
If any unsafe conditions are present, you must determine how serious the apparent hazard could be and
whether you can continue without first correcting the problem.
2 T470s Hardware Maintenance Manual

Consider these conditions and the safety hazards they present:
• Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal
electrical shock)
• Explosive hazards, such as a damaged CRT face or a bulging capacitor
• Mechanical hazards, such as loose or missing hardware
To determine whether there are any potentially unsafe conditions, use the following checklist at the
beginning of every service task. Begin the checks with the power off, and the power cord disconnected.
Checklist:
1. Check exterior covers for damage (loose, broken, or sharp edges).
2. Power off the computer. Disconnect the power cord.
3. Check the power cord for:
a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground
continuity for 0.1 ohm or less between the external ground pin and the frame ground.
b. The power cord should be the authorized type specified for your computer. Go to: http://
www.lenovo.com/serviceparts-lookup
c. Insulation must not be frayed or worn.
4. Check for cracked or bulging batteries.
5. Remove the cover.
6. Check for any obvious non-ThinkPad alterations. Use good judgment as to the safety of any non-
ThinkPad alterations.
7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or
other liquids, or signs of fire or smoke damage.
8. Check for worn, frayed, or pinched cables.
9. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered
with.
Handling devices that are sensitive to electrostatic discharge

Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to
electrostatic discharge (ESD.) ESD damage can occur when there is a difference in charge between objects.
Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the
person handling the part are all at the same charge.
Notes:
1. Use product-specific ESD procedures when they exceed the requirements noted here.
2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective.
When handling ESD-sensitive parts:

• Keep the parts in protective packages until they are inserted into the product.
• Avoid contact with other people.
• Wear a grounded wrist strap against your skin to eliminate static on your body.
• Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when
you are wearing a wrist strap.
• Use a grounded work mat to provide a static-free work surface. The mat is especially useful when
handling ESD-sensitive devices.
• Select a grounding system, such as those listed below, to provide protection that meets the specific
service requirement.
Note: The use of a grounding system to guard against ESD damage is desirable but not necessary.
– Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground.
Chapter 1. Safety information 3

– When working on a double-insulated or battery-operated system, use an ESD common ground or
reference point. You can use coax or connector-outside shells on these systems.
– Use the round ground prong of the ac plug on ac-operated computers.
Grounding requirements
Electrical grounding of the computer is required for operator safety and correct system function. Proper
grounding of the electrical outlet can be verified by a certified electrician.
Safety notices (multilingual translations)

The safety notices in this section are provided in the following languages:
• English
• Arabic
• Brazilian Portuguese
• French
• German
• Hebrew
• Japanese
• Korean
• Spanish
• Traditional Chinese
DANGER
DANGER
DANGER

DANGER
DANGER
DANGER
DANGER
DANGER

PERIGO
PERIGO

PERIGO
PERIGO
PERIGO
PERIGO
PERIGO

PERIGO
DANGER
DANGER
DANGER
DANGER

DANGER
DANGER
DANGER
DANGER
VORSICHT

VORSICHT
VORSICHT
VORSICHT
VORSICHT

VORSICHT
VORSICHT
VORSICHT

Chapter 2. Important service information
This chapter introduces following important service information that applies to all machine types supported
by this manual:
• “Strategy for replacing FRUs” on page 21
– “Strategy for replacing a solid-state drive” on page 21
– “Important notice for replacing a system board” on page 22
– “How to use error message” on page 22
• “Strategy for replacing FRUs for CTO, special-bid, and standard models” on page 22
– “Product definition” on page 22
– “FRU identification” on page 22
Important:
• Advise customers to contact the Lenovo® Customer Support Center if they need any assistance in
obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for
Lenovo Support are available at: http://www.lenovo.com/support/phone
• System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo
authorized service technicians are available in the following support site:
http://www.lenovoservicetraining.com/ion/
Strategy for replacing FRUs

Before replacing parts:
Ensure that all software fixes, drivers, and UEFI BIOS downloads are installed before replacing any FRUs
listed in this manual.
After a system board is replaced, ensure that the latest UEFI BIOS is loaded to the system board before
completing the service action.
To download software fixes, drivers, and UEFI BIOS, go to http://www.lenovo.com/ThinkPadDrivers and follow
the instructions on the screen.
Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs:
• If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the
original FRU before you continue.
• Some computers have both a processor board and a system board. If you are instructed to replace either
the processor board or the system board, and replacing one of them does not correct the problem,
reinstall that board, and then replace the other one.
• If an adapter or a device consists of more than one FRU, any of the FRUs may be the cause of the error.
Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change.
Replace only the FRU that changed the symptoms.
Strategy for replacing a solid-state drive

Always try to run a low-level format before replacing a solid-state drive. This will cause all customer data on
the drive to be lost. Be sure that the customer has a current backup of the data before doing this task.
Attention: The drive startup sequence in the computer you are servicing may have been changed. Be
extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect
drive, data or programs can be overwritten.

Important notice for replacing a system board
Some components mounted on a system board are very sensitive. Improper handling of a system board can
cause damage to those components, and may cause a system malfunction.
Attention: When handling a system board:

• Do not drop a system board or apply any excessive force to it.
• Avoid rough handling of any kind.
• Avoid bending a system board and hard pushing to prevent cracking at each BGA (Ball Grid Array)
chipset.
How to use error message

Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed,
begin the diagnosis with the first error code. Whatever causes the first error code may also cause false error
codes. If no error code is displayed, see whether the error symptom is listed in the Symptom-to-FRU Index
for the computer you are servicing.
Strategy for replacing FRUs for CTO, special-bid, and standard models
This topic provides information about the model types and FRU identification.
Product definition
This topic introduces different model types and how to identify each type.
Dynamic Configure To Order (CTO) model

This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this
configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and
eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
The model is “CTO1” and the default country code is “WW” (example: 20AACTO1WW).
Special-bid model
This is a unique configuration that has been negotiated between Lenovo and the customer. A unique MTM
consists of a 4-character MT, a 4-character model, and a numeric 2-character country code is provided to
the customer to place orders (example: 20AA000955). The country code assigned is numeric and does not
designate a specific country or region. The custom model factsheet for the MTM indicates which country the
special bid MTM is set up for. Special-bid offering is not generally announced.
Standard model
Standard models (fixed configuration) are announced and offered to all customers. The MTM portion of the
machine label consists of a 4-character MT, a 4-character model, and an alphabetic 2-character country
code. The country code assigned is alphabetic and represents a designated country or region (example:
20AA0009UK).
FRU identification
Use Lenovo eSupport to identify major FRUs, FRU part numbers, and FRU descriptions for a product at an
MT - serial number level. Examples of major FRUs are solid-state drive, system board, and liquid crystal
display (LCD).
To identify the major FRUs for a product, do the following:

1. Go to http://support.lenovo.com/ibasepartslookup.
2. Type the Machine Type and Serial Number in the corresponding fields.

3. Click Submit.
eSupport also can be used to view the general FRU list for a product. The FRU list is a general list of
components and does not contain specific model information.
To get the general FRU list for a product, do the following:

1. Go to http://www.lenovo.com/support.
2. Follow the instructions on the screen to select a product.
3. Click the Product & Parts tab.
4. Select System Service Parts to view a general FRU list.
Chapter 2. Important service information 23

Chapter 3. General checkout
This chapter introduces following information:
• “What to do first” on page 25
• “Checkout guide” on page 26
– “Diagnosing problems” on page 26
– “Quick test programs” on page 27
– “UEFI diagnostic program” on page 28
– “Bootable diagnostic programs” on page 28
• “Power system checkout” on page 29
Before you go to the checkout guide, be sure to read the following important notes.
Important notes:
• Only certified trained personnel should service the computer.
• Before replacing any FRU, read the entire page on removing and replacing FRUs.
• When you replace FRUs, it is recommended use new nylon-coated screws.
• Be extremely careful during such write operations as copying, saving, or formatting. The sequence
of the drives in the computer that you are servicing might have been altered. If you select an incorrect
drive, data or programs might be overwritten.
• Replace a FRU only with another FRU of the correct model. When you replace a FRU, ensure that the
model of the machine and the FRU part number are correct by referring to the web site: http://
www.lenovo.com/serviceparts-lookup
• A FRU should not be replaced because of a single, unreproducible failure. Single failures can occur
for a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation,
electrostatic discharge, or software errors. Consider replacing a FRU only when a problem recurs. If you
suspect that a FRU is defective, clear the error log and run the test again. If the error does not recur, do
not replace the FRU.
• Be careful not to replace a nondefective FRU.
What to do first
When you return a FRU, you must include the following information in the parts exchange form or parts return
form that you attach to it:
1. Name and phone number of service technician
2. Date of service
3. Date on which the machine failed
4. Date of purchase
5. Failure symptoms, error codes appearing on the display, and beep symptoms
6. Procedure index and page number in which the failing FRU was detected
7. Failing FRU name and part number
8. Machine type, model number, and serial number
9. Customer's name and address
Note: During the warranty period, the customer may be responsible for repair costs if the computer damage
was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper
maintenance by the customer. Following is a list of some common items that are not covered under warranty
and some symptoms that might indicate that the system was subjected to stress beyond normal use.

Before checking problems with the computer, determine whether the damage is covered under the warranty
by referring to the following list:
The following are not covered under warranty:

• LCD panel cracked from the application of excessive force or from being dropped
• Scratched (cosmetic) parts
• Distortion, deformation, or discoloration of the cosmetic parts
• Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force
• Damage caused by liquid spilled into the system
• Damage caused by the improper insertion of a PC card or the installation of an incompatible card
• Improper disc insertion or use of an optical drive
• Fuses blown by attachment of a nonsupported device
• Forgotten computer password (making the computer unusable)
• Sticky keys caused by spilling a liquid onto the keyboard
• Use of an incorrect ac power adapter on laptop products
The following symptoms might indicate damage caused by nonwarranted activities:

• Missing parts might be a symptom of unauthorized service or modification.
• Check for obvious damage to a solid-state drive. If the spindle of a solid-state drive becomes noisy, the
solid-state drive might have been dropped or subject to excessive force.
Checkout guide
Use the following procedures as a guide in identifying and correcting problems with the ThinkPad notebook
computers.
Note: The diagnostic tests are intended to test only ThinkPad products. The use of non-ThinkPad products,
prototype cards, or modified options can lead to false indications of errors and invalid system responses.
1. Identify the failing symptoms in as much detail as possible.
2. Verify the symptoms. Try to re-create the failure by running the diagnostic test or by repeating the
operation.
Diagnosing problems
Many computer problems can be solved without outside assistance. If you experience a problem with your
computer, the first place to start is the troubleshooting information in your computer documentation. If you
suspect a software problem, see the documentation, including readme files and help information systems,
that come with the operating system or program. ThinkPad notebook computers come with a set of
diagnostic programs that you can use to help you identify hardware problems.
Diagnosing problems with Lenovo Solution Center on the Windows 7 operating system
Lenovo Solution Center is preinstalled on your computer and also is available for download at:
http://www.lenovo.com/diags
Notes:
• If you are using another Windows operating system rather than the Windows 7, you can find the latest
information about diagnostics for your computer at:
http://www.lenovo.com/diagnose
• If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and
print the log files created by the program. You need the log files when you speak to a Lenovo technical
support representative.

Lenovo Solution Center enables you to troubleshoot and resolve computer problems. It combines diagnostic
tests, system information collection, security status, and support information, along with hints and tips for
optimal system performance.
When you are setting up your computer, the Lenovo Solution Center program prompts you to create
recovery media. You can use the recovery media to restore the storage drive to the factory default settings.
For additional information, see the Lenovo Solution Center help system.
Diagnosing problems with Lenovo Companion on the Windows 10 operating system

Lenovo Companion is preinstalled on your computer and also is available for download at:
https://shop.lenovo.com/us/en/accessories/software/apps/lenovo-apps/companion/
Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and
print the log files created by the program. You need the log files when you speak to a Lenovo technical
support representative.
Lenovo Companion supports the hardware scan function. It combines diagnostic tests, system information
collection, security status, and support information, along with hints and tips for optimal system
performance.
The troubleshooting information or the diagnostic programs might tell you that you need additional or
updated device drivers or other software. You can get the latest technical information and download device
drivers and updates from the Lenovo Support Web site at:
http://www.lenovo.com/support
For additional information, see the Lenovo Companion help system.
Quick test programs

Run quick test programs to troubleshoot and resolve computer problems, especially when the computer
does not have the diagnostic program installed.
Depending on the computer model, Lenovo might provide the following quick test programs:
• Lenovo Hard Drive Quick Test
• Lenovo Memory Quick Test
• Lenovo Wireless Quick Test
• Lenovo PCI Express Quick Test
• Lenovo RAID Quick Test
• Lenovo Motherboard Bus Quick Test
The quick test programs are applicable on the following operating systems:
• Microsoft® Windows® 10
• Microsoft Windows 7
• Microsoft Windows XP
• Microsoft Windows Server® 2003
• Microsoft Windows Server 2008
Chapter 3. General checkout 27

To download and install a quick test program, go to http://www.lenovo.com/diags, and follow the instructions
on the Web site.
To run a test using quick test program, do the following:

1. Go to the C:\SWTOOLS\ldiag directory.
2. Double-click the lsc_lite.exe file.
3. When the User Account Control window opens, click Yes.
4. Select the device class to be tested.
5. Select the devices to be tested.
6. Select the test to be performed.
7. Follow the instructions on the screen to start the test. When a problem is detected, information
messages are displayed. Refer to the messages to troubleshoot the problem.
UEFI diagnostic program

A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules and
internal storage devices, view system information, and check and recover bad sectors on internal storage
devices.
To run the UEFI diagnostic program, do the following:

1. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page 29,
and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on page 39
for error code descriptions and troubleshooting hints.
2. When the Lenovo logo is displayed, repeatedly press and release the F10 key. The main screen of the
UEFI diagnostic program is displayed.
3. Follow the instructions on the screen to use the diagnostic program.
Bootable diagnostic programs

If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a
bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable
you to test computer memory and internal storage devices, view system information, and check and recover
the internal storage devices. To use the bootable diagnostic programs, you can create a bootable diagnostic
medium on a USB device or CD.
To create a bootable diagnostic medium, do the following:

1. Go to http://www.lenovo.com/diags.
2. Click Lenovo Bootable Diagnostics.
3. Follow the instructions on the Web site to create a bootable diagnostic medium on a USB device or CD.
To use the diagnostic medium you have created, do one of the following:
• If you have created the bootable diagnostic medium on a USB device, do the following:
1. Attach the USB device to the computer.
2. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page
29, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on
page 39 for error code descriptions and troubleshooting hints.
3. When the Lenovo logo is displayed, repeatedly press and release the F12 key. When the Boot Menu
window opens, release the F12 key.

4. Use the arrow keys to select USB HDD and then press Enter. The diagnostic program will be
launched automatically.
• If you have created the bootable diagnostic medium on a CD, do the following:
1. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page
29, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on
page 39 for error code descriptions and troubleshooting hints.
2. Insert the CD into the optical drive.
3. Restart the computer.
4. When the Lenovo logo is displayed, repeatedly press and release the F12 key. When the Boot Menu
window opens, release the F12 key.
5. Use the arrow keys to select ATAPI CDx (x: 0, 1, ...) and then press Enter. The diagnostic program will
be launched automatically.
Power system checkout

To verify if a battery pack or an ac power adapter is functional, do the following:
1. Turn off the computer.
2. Connect the ac power adapter.
3. Turn on the computer. If the computer can be turned on, it means that either the battery pack or the ac
power adapter is functional.
4. Insert a straightened paper clip into the emergency reset hole to reset the computer. If the computer is
still powered on, it means that the ac power adapter is functional.
6. Disconnect the ac power adapter and turn on the computer. If the computer can be turned on, it means
that the battery pack is functional.
If you suspect a power problem, see the appropriate one of the following power supply checkouts:
• “Checking the ac power adapter” on page 29
• “Checking the built-in batteries and operational charging” on page 30
• “Checking the coin-cell battery” on page 31
Checking the ac power adapter

You are here because the computer fails only when the ac power adapter is used.
• If the power problem occurs only when the docking station or the port replicator is used, replace the
docking station or the port replicator.
• If the system status indicator does not blink three times when an ac power source is connected, check the
power cord of the ac power adapter for correct continuity and installation.
• If the computer does not charge during operation, go to “Checking the built-in batteries and operational
charging” on page 30.
Note: Noise from the ac power adapter does not always indicate a defect.
Checking the traditional ac power adapter

To check the ac power adapter, do the following:
1. Unplug the ac power adapter cable from the computer.
2. Measure the output voltage at the plug of the ac power adapter cable.

Pin Voltage (V dc)
1 +20
3
2 0
2 3 Ground
1
(20V)
Note: Output voltage of pin 2 of the ac power adapter might differ from the one you are servicing.
3. If the voltage is not correct, replace the ac power adapter.
4. If the voltage is acceptable, replace the system board.
Checking the USB-C type ac power adapter

Ensure that you use the USB-C type ac power adapter that is shipped with the computer to provide enough
power to the computer.
To check the USB-C type ac power adapter, do the following:

1. Connect the computer to a power outlet and turn on the computer.
2. Check the adapter status from the following Lenovo programs:
• For Windows 10: Open the Lenovo Settings program and click Power.
• For Windows 7: Open the Power Manager program and click Battery.
If the USB-C type ac power adapter is working well, adapter information will be displayed on the screen.
If a message is displayed warning that the power supply is not enough, replace the adapter with a
proper one that is supported by the computer. If you do not see any information about the adapter,
replace the adapter with a new one.
Checking the built-in batteries and operational charging

This computer supports only batteries specially designed for this specific system and manufactured by
Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed
for other systems. If an unauthorized battery or a battery designed for another systems is installed, the
system will not charge.
Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and
provides no warranties for failures or damage arising out of their use.
Move your pointer to the battery-status icon in the Windows notification area to check the battery status. The
battery-status icon displays the percentage of battery power remaining and how long you can use your
computer before you must charge the battery.
To check whether the battery charges properly during operation, do the following:
1. Discharge the battery until the remained battery power is less than 50%.
2. Connect the computer to ac power to charge the battery. If the battery status icon in the Windows
notification area indicates that the battery is not charging, remove the battery and let it return to room
temperature.
Note: The built-in batteries are NOT customer replaceable. Contact a qualified Lenovo technician to
replace the built-in batteries.
3. Reinstall the battery. If the battery is still not charging, replace the battery pack.
4. Check the battery status icon again. If the same error still exists, replace the system board.

Checking the coin-cell battery
To check the coin-cell battery, do the following:
1. Disable the built-in battery. See “Disabling the built-in batteries” on page 70.
2. Remove the coin-cell battery. See “1070 Built-in batteries” on page 82.
3. Measure the voltage of the coin-cell battery. See the following illustration.
Wire Voltage (V dc)
Red +2.5 to +3.2

Black Ground
• If the voltage is correct, replace the system board.

• If the voltage is not correct, replace the coin-cell battery.
• If the coin-cell battery discharges quickly after replacement, replace the system board.

Chapter 4. Related service information
This chapter presents following information:
• “Recovery information” on page 33
• “Passwords” on page 36
• “Power management” on page 38
• “Symptom-to-FRU index” on page 39
Service Web site: When the latest maintenance diskette and the system program service diskette become
available, they will be posted on http://www.lenovo.com/support
Recovery information
This section provides information about recovery solutions. There are various methods to choose from when
considering how to recover in the event of a software- or hardware-related problem. Recovery methods vary
depending on the type of operating system that is installed. Ensure that you follow the correct recovery
procedures.
Restoring the factory contents with the Recovery Disc Set for the
Windows 7 operating system
When the main storage drive is replaced because of a failure, no product recovery program is on the new
drive. In this case, the customer must use the Recovery Disc Set to recover the computer. Order the
Recovery Disc Set and the drive at the same time so that the customer can restore the computer to the
factory default settings by using the Recovery Disc Set after the new drive is installed. For information about
which discs to order, go to http://www.lenovo.com/serviceparts-lookup.
Depending on the model, the number of recovery discs included in the Recovery Disc Set differs. The
Recovery Disc Set might consist of the user instructions and the following set of DVDs to restore the
computer to the original factory configuration.
• Operating System Recovery Disc (one disc): This disc restores the Microsoft Windows operating system.
Use this disc to start the recovery process.
• Applications and Drivers Recovery Disc (one or more discs): This disc restores the preinstalled
applications and drivers on the computer.
• Supplemental Recovery Disc: This disc contains additional content, such as updates to the software that
was preinstalled on the computer. Not all recovery disc sets come with a Supplemental Recovery Disc.
Notes:
• You must have a DVD drive to use the recovery discs. If you do not have an internal DVD drive, you can
use an external USB DVD drive.
• During the recovery process, all data on the drive will be deleted. If possible, copy any important data or
personal files that you want to keep onto removable media or a network drive before you start the
recovery process.
To restore the computer to the original factory configuration using the Recovery Disc Set, do the following:
Note: Recovery can take one to two hours to complete. The length of time depends on the method you use.
If you use recovery discs, the recovery process will take about two hours.
1. Make the CD/DVD drive the first startup device in the startup sequence using the following procedure:

a. Press and hold down the F1 key, and then turn on the computer. When the logo screen is displayed
or when you hear repeating beeps, release the F1 key. The ThinkPad Setup program opens.
b. Use the arrow keys to select Startup ➙ Boot.
c. Select the CD/DVD drive as the 1st Boot Device.
2. Insert the Operating System Recovery Disc into the DVD drive.
3. Press F10 to save the ThinkPad Setup program configuration changes. Follow the instructions on the
screen to begin the recovery process.
4. Select your language and click Next.
5. Read the license. If you agree with the terms and conditions, select I accept these terms and
conditions and then click Next. If you do not agree with the terms and conditions, follow the
instructions on the screen.
6. Click Yes in the displayed window to begin the operating system recovery process.
7. Insert the Applications and Drivers Recovery Disc when prompted and then click OK to begin the
process of recovering applications and drivers.
8. If you have a Supplemental Recovery Disc, insert it when prompted and click Yes. If you do not have a
Supplemental Recovery Disc, click No.
9. When all of the data has been copied from the last disc in the set and has been processed, remove the
disc and restart the computer.
Note: The rest of the recovery process is fully automated and no action from you is required. The
computer will restart into the Microsoft Windows desktop several times and you might experience
periods when no activity is apparent on the screen for several minutes at a time. This is normal.
10. When the recovery process is complete, the Set Up Windows screen is displayed. Follow the
instructions on the screen to complete the Windows setup.
11. After you have completed the Windows setup, you might want to restore the original startup sequence.
Start the ThinkPad Setup program and then press F9 to restore the default settings. Press F10 to save
changes and exit the ThinkPad Setup program.
Note: After restoring a drive to the factory default settings, you might need to reinstall some device drivers.
Recovery information for the Windows 10 operating system

The Windows recovery programs enable you to reset your computer or use advanced startup options.
It is recommended that you create a recovery USB drive as early as possible. Store the recovery USB drive
as a backup or replacement for the Windows recovery programs.
For more information, see “Creating and using a recovery USB drive” on page 35.
Resetting your computer

If your computer does not perform well, you might consider resetting your computer. In the resetting
process, you can choose to keep your files or remove them, and then reinstall the Windows operating
system.
To reset your computer, do the following:
Note: The graphical user interface (GUI) items of the operating system might change without notice.
1. Open the Start menu, and then click Settings ➙ Update & security ➙ Recovery.
2. In the Reset this PC section, click Get started.
3. Follow the instructions on the screen to reset your computer.

Using advanced startup options
With advanced startup options, you can change the firmware settings of the computer, change the startup
settings of the Windows operating system, start the computer from an external device, or restore the
Windows operating system from a system image.
To use advanced startup options, do the following:
Note: The GUI items of the operating system might change without notice.
1. Open the Start menu, and then click Settings ➙ Update & security ➙ Recovery.
2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options.
3. Select a desired startup option, then follow the instructions on the screen.
Recovering your operating system if Windows 10 fails to start

The Windows recovery environment on your computer is capable of operating independently from the
Windows 10 operating system. This enables you to recover or repair the operating system even if the
Windows 10 operating system fails to start.
After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then
you can choose repair and recovery options by following the instructions on the screen.
Note: Ensure that your computer is connected to ac power during the recovery process.
Creating and using a recovery USB drive

You can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery
USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs
are damaged.
Creating a recovery USB drive

The USB drive that you use to create the recovery USB drive must be at least 16 GB of storage. The actual
USB capacity that is required depends on the size of the recovery image.
Attention: The creation process deletes anything stored on the USB drive. To avoid data loss, make a
backup copy of all the data that you want to keep.
To create a recovery USB drive, do the following:
Note: Ensure that your computer is connected to ac power during the following process.
1. Connect a proper USB drive (at least 16 GB of storage).
2. Type recovery in the search box on the taskbar. Then click Create a recovery drive.
3. Click Yes in the User Account Control window to allow the Recovery Media Creator program to start.
4. In the Recovery Drive window, follow the on-screen instructions to create a recovery USB drive.
Using the recovery USB drive

If you cannot start your computer, use the recovery USB drive to recover your computer.
To use a recovery USB drive, do the following:
Note: Ensure that your computer is connected to ac power.

1. Connect the recovery USB drive to the computer.
2. Turn on or restart the computer. Before the Windows operating system starts, repeatedly press the F12
key. The Boot Menu window opens.
Chapter 4. Related service information 35

3. Select the recovery USB drive as the boot device.
4. Select a preferred keyboard layout.
5. Click Troubleshoot to display the optional recovery solutions.
6. Select a corresponding recovery solution according to your situation. Then follow the instructions on the
screen to complete the process.
Passwords
As many as three passwords may be needed for any ThinkPad notebook computer: the power-on password,
the hard disk password, and the supervisor password.
If any of these passwords has been set, a prompt for it will be displayed on the screen whenever the
computer is turned on. The computer does not start until the password is entered.
Note: If only a supervisor password is set, the password prompt will not be displayed when the operating
system is started.
Power-on password
A power-on password protects the system from being powered on by an unauthorized person. The
password must be entered before an operating system can be started. For instructions on how to remove the
power-on password, see “How to remove the power-on password” on page 37.
Hard disk password

There are two kinds of hard disk passwords:
• User hard disk password - for the user
• Master hard disk password - for the system administrator, who can use it to get access to the hard disk
even if the user has changed the user hard disk password
Note: There are two modes for the hard disk password: User only and Master + User. The Master + User
mode requires two hard disk passwords; the system administrator enters both in the same operation. The
system administrator then provides the user hard disk password to the system user.
Attention: If the user hard disk password has been forgotten, check whether a master hard disk password
has been set. If it has, it can be used for access to the solid-state drive. If no master hard disk password is
available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the
user or the master hard disk password, or to recover data from the solid-state drive. The solid-state drive can
be replaced for a scheduled fee.
For how to remove the hard disk password, see “How to remove the hard disk password” on page 37.
Supervisor password
The supervisor password protects the system information stored in the ThinkPad Setup program. It provides
the following security features:
• If only a supervisor password is set, a password prompt is displayed when you try to start the ThinkPad
Setup program. Unauthorized users cannot change most of the system configuration options in the
ThinkPad Setup program without the password.
• The system administrator can use the supervisor password to access a computer even if the user of that
computer has set a power-on password. The supervisor password overrides the power-on password.
• The system administrator can set the same supervisor password on many ThinkPad notebook computers
to make administration easier.

Attention: If the supervisor password has been forgotten and cannot be made available to the service
technician, there is no service procedure to reset the password. The system board must be replaced for a
scheduled fee.
How to remove the power-on password

To remove a power-on password, do the following:
If no supervisor password has been set, do the following to remove the power-on password:
2. Remove the built-in batteries. For instructions on how to remove the built-in batteries, see “1070 Built-in
batteries” on page 82.
3. Remove the coin-cell battery. For instructions on how to remove the coin-cell battery, see “1080 Coin-
cell battery” on page 83. Wait for a few seconds.
4. Reinstall the coin-cell battery. For instructions on how to install the coin-cell battery, see “1080 Coin-cell
battery” on page 83.
5. Reinstall the built-in batteries. For instructions on how to reinstall the built-in batteries, see “1070 Built-in
batteries” on page 82.
6. Turn on the computer and wait until the POST ends. After the POST ends, the password prompt does
not appear. The power-on password has been removed.
If a supervisor password has been set and is known to the service technician, do the following to remove the
power-on password:
1. Turn on the computer.
2. When the Lenovo logo is displayed, immediately press F1.
3. Type the supervisor password to enter the ThinkPad Setup program.
4. Select Security.
5. Select Password.
6. Select Power-On Password.
7. Type the current supervisor password in the Enter Current Password field. then leave the Enter New
Password field blank, and press Enter twice.
8. In the Changes have been saved window, press Enter.
9. Press F10 to save changes and exit the ThinkPad Setup program.
How to remove the hard disk password

Attention: If User only mode is selected and the user hard disk password has been forgotten and cannot be
made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide
any services to reset the user hard disk passwords or to recover data from the solid-state drive. To put the
system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to
replace the solid-state drive with a scheduled fee.
To remove a user hard disk password that has been forgotten, when the supervisor password and master
hard disk password are known, do the following:
2. When the Lenovo logo is displayed, immediately press F1 to enter the ThinkPad Setup program.
3. Select Security.
4. Select Password.
5. Select Hard-disk x password, where x is the letter of the hard disk drive. A pop-up window opens.
6. Select Master hard disk password.

7. Type the current master hard disk password in the Enter Current Password field. Then leave the Enter
New Password field blank, and press Enter twice.
8. Press F10.
9. Press F10 to save changes and exit the ThinkPad Setup program. The user hard disk password and the
master hard disk password have been removed.
Power management
To reduce power consumption, the computer has three power management modes: screen blank, sleep, and
hibernation.
Screen blank mode (for the Windows 7 operating system only)

If the time set on the “Turn off monitor” timer in the operating system expires, the LCD backlight turns off.
To put the computer into screen blank mode, do the following:

1. Right-click the battery gauge on the taskbar.
2. Select Power off display.
To end screen blank mode and resume normal operation, press any key.
Sleep mode
When the computer enters sleep mode, the following events occur in addition to what occurs in screen blank
mode:
• The LCD is powered off.
• The solid-state drive is powered off.
• The microprocessor stops.
To put your computer into sleep mode, press Fn+4 or do the following:
• For Windows 7: Open the Start menu, then click the arrow next to the Shut down button. Click Sleep
from the menu displayed.
• For Windows 10: Open the Start menu and , click Power, and then click Sleep.
To return to normal operation, press the Fn key only.
In certain circumstances, the computer goes into sleep mode automatically:

• After a period of inactivity specified in power plan settings
• When the battery power is low
Hibernation mode
In hibernation mode, the following occurs:
• The system status, RAM, VRAM, and setup data are stored on the solid-state drive.
• The system is powered off.
Note: If the computer enters the hibernation mode while it is docked to the docking station or the port
replicator, do not undock it before resuming normal operation. If you do undock it and then try to resume
normal operation, you will get an error message, and you will have to restart the system.
If you have defined one of the following actions as the event that causes the system to go into hibernation
mode, perform that action.

• Closing the lid.
• Pressing the power button.
Also, the computer goes into hibernation mode automatically after a period of inactivity specified in power
plan settings.
When the power is turned on, the computer returns from hibernation mode and resumes operation. The
hibernation file in the boot record on the solid-state drive is read, and system status is restored from the
solid-state drive.
Symptom-to-FRU index
This section contains following information:
• “Numeric error codes” on page 39
• “Error messages” on page 40
• “Beep symptoms” on page 41
• “No-beep symptoms” on page 42
• “LCD-related symptoms” on page 42
• “Intermittent problems” on page 43
• “Undetermined problems” on page 43
The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most
likely cause is listed first, in boldface type.
Note: Do the FRU replacement or other actions in the sequence shown in the column headed “FRU or
action, in sequence.” If replacing a FRU does not solve the problem, put the original part back in the
computer. Do not replace a nondefective FRU.
This index can also help you determine, during regular servicing, what FRUs are likely to need to be replaced
next.
A numeric error is displayed for each error detected in POST or system operation. In the displays, n can be
any number.
If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not
described there, go to “Intermittent problems” on page 43.
Note: For a device not supported by diagnostic codes in the ThinkPad notebook computers, see the manual
for that device.
Numeric error codes

Table 1. Numeric error codes
Symptom or error FRU or action, in sequence
0177 Replace the system board.

Bad SVP data, stop POST task—The checksum of the
supervisor password in the EEPROM is not correct.
0183 1. Run the ThinkPad Setup program. The settings

Bad CRC of Security Settings in EFI Variable. Enter the will be corrected automatically. Then save the
ThinkPad Setup program. – The checksum of the Security current settings by pressing F10.
settings in the EFI Variable is not correct. 2. Replace the system board.

EAIA data access error—The access to EEPROM is failed.

Table 1. Numeric error codes (continued)

Invalid RFID Serialization Information Area.
Invalid RFID configuration information area—The
EEPROM checksum is not correct.
0190 1. Charge the battery pack.
Critical low-battery error 2. Replace the battery pack.
0191 1. Run the ThinkPad Setup program, and then save

System Security—Invalid Remote Change requested. current setting by pressing F10.
2. Replace the system board.
0199 1. Run the ThinkPad Setup program. The retry count

System Security— Security password retry count will be reset. Then save the current settings by
exceeded. pressing F10.
0270
Have the computer serviced.
Real Time Clock Error— System Real Time Clock is not
functional.
0271
Set the date and time, using ThinkPad Setup.
Check Date and Time settings— Neither the date nor the
time is set in the computer.
1802 1. Remove network card.

Unauthorized network card is plugged in—Turn off and 2. Replace the system board.
remove the network card.
1820 Remove all but the reader that you set up for the
More than one external fingerprint reader is attached. authentication.
Power off and remove all but the reader that you set up
within your main operating system.
2101 1. Reseat the M.2 solid-state drive.

Detection error on SSD1 (M.2) 2. Replace the M.2 solid-state drive.
2111 1. Reseat the M.2 solid-state drive.

Read error on SSD1 (M.2) 2. Replace the M.2 solid-state drive.
2200
Have the computer serviced.
Machine Type and Serial Number are invalid.

Machine UUID is invalid
Error messages
Table 2. Error messages
Fan error. 1. Replace the fan.

2. Apply thermal grease.
Thermal sensing error. Replace the system board.

Table 2. Error messages (continued)
The battery installed is not supported by this system and Replace the battery.
will not charge. Please replace the battery with the correct
Lenovo battery for this system. Press the ESC key to
continue.
This system does not support batteries that are not Replace the battery.
genuine Lenovo made or authorized. The system will
continue to boot, but may not charge unauthorized
batteries. Press the ESC key to continue.
Attention: Lenovo has no responsibility for the
performance or safety of unauthorized batteries, and
provides no warranties for failures or damage arising out
of their use.
Beep symptoms
Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black
screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep
technology, do the following:
1. Go to https://support.lenovo.com/smartbeep or scan the following QR Code.
2. Download the proper diagnostic app and install it on your smartphone.

3. Run the diagnostic app and place the smartphone near the computer.
4. Press the Fn key on your computer to emit the beep again. The diagnostic app decodes the beep error
and shows possible solutions on the smartphone.
The following section describes some beep errors and the corresponding solutions.
Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support
Center or product documentation. Only use a Lenovo-authorized service provider to repair your product.
Error codes Solutions

0001: Reset error (platform reset not de-asserted) 1. Remove all power resources (the ac power
adapter, removable battery, and coin-cell battery).
If your computer has a built-in battery, reset the
computer by inserting a straightened paper clip
into the emergency-reset hole. Wait for one
minute. Then reconnect all power resources.
2. Replace the system board (service provider only).
0002: Internal bus error

Replace the system board (service provider only).

Error codes Solutions
0281: General embedded controller error
0282: Memory module error 1. Reinstall or replace the memory module.

0283: PCI resource error 1. Remove PCIe devices (the M.2 card, PCIe card,
and so on) (service provider only).
0284: TCG-compliant functionality-related error (might be

the BIOS code validation failure)
0285: TCG-compliant functionality-related error (might be

the TPM initialization failure)
0286: Integrated graphics error

0287: Discrete graphics error 1. Reinstall or replace the discrete graphics card
(service provider only).
0288: Computer display error 1. Reconnect the display cable on both the system
board side and the computer display side (service
provider only).
No-beep symptoms
Table 3. No-beep symptoms
No beep, power-on indicator on, LCD blank, and no 1. Ensure that every connector is connected tightly
POST. and correctly.
2. Reseat memory module.
No beep, power-on indicator on, and LCD blank during 1. Reseat memory module.
POST.
The power-on password prompt appears. A power-on password or a supervisor password is set.
Type the password and press Enter.
The hard-disk password prompt appears. A hard disk password is set. Type the password and
press Enter.
LCD-related symptoms
Important: The TFT LCD for the notebook computer contains many thin-film transistors (TFTs). The
presence of a small number of dots that are missing, discolored, or always lighted is characteristic of TFT
LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has
two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more
visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.
Notes:

• This policy applies to all ThinkPad notebooks purchased on 1 January, 2008 or later.
• Lenovo will not provide warranty replacement if the LCD is within specifications because we cannot
guarantee that any replacement LCD will have zero pixel defects.
• One pixel consists of R, G, B sub-pixels.
Table 4. LCD-related symptoms
No beep, power-on indicator on, and a blank LCD during Replace the system board.
POST.
• LCD backlight not working. 1. Reseat the LCD connectors.
• LCD too dark. 2. Replace the LCD assembly.
• LCD brightness cannot be adjusted. 3. Replace the system board.
• LCD contrast cannot be adjusted.
• LCD screen unreadable. 1. See important note for “LCD-related symptoms.”

• Characters missing pixels. 2. Reseat all LCD connectors.
• Screen abnormal. 3. Replace the LCD assembly.
• Wrong color displayed. 4. Replace the system board.
Horizontal or vertical lines displayed on LCD. Replace the LCD assembly.
Intermittent problems
Intermittent system hang problems can be due to a variety of causes that have nothing to do with a hardware
defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be
considered only when a problem recurs.
When analyzing an intermittent problem, do the following:

1. Run the diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRUs.
3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no more
errors exist.
Undetermined problems
If the diagnostic tests did not identify the adapter or device that has failed, if wrong devices are installed, or if
the system simply is not operating, follow these procedures to isolate the failing FRU (do not isolate FRUs
that have no defects).
Verify that all attached devices are supported by the computer.
Verify that the power supply being used at the time of the failure is operating correctly. See “Power system
checkout” on page 29.
2. Visually check each FRU for damage. Replace any damaged FRU.
3. Remove or disconnect all of the following devices:
a. Non-ThinkPad devices
b. Devices attached to the docking station or the port replicator
c. Printer, mouse, and other external devices
d. Battery pack
e. Solid-state drive
f. External diskette drive or optical drive
g. Memory module
h. PC cards

5. Determine whether the problem has been solved.
6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7. If the problem remains, replace the following FRUs one at a time (do not replace a nondefective FRU):
a. System board
b. LCD assembly

Chapter 5. Function keys
The following table describes the functions of function keys and key combinations.
Table 5. Function keys
Function key and key Description

combination
You can configure the Fn key and function keys in the Keyboard Properties window by
doing the following:
+
1. Go to Control Panel. Change the view of Control Panel from Category to Large icons
or Small icons.
2. Click Keyboard. In the Keyboard Properties window, click the Fn and function
keys tab.
3. Select the options of your preference.
Press Fn+Esc to switch the key function between the standard F1–F12 function and the
special function printed as an icon on each key. You can change the default function in
the Keyboard Properties window.
Mute or unmute the speakers.
If you mute the sound and turn off your computer, the sound will remain muted when you
turn on your computer again. To turn on the sound, press F2 or F3.
Decrease the speaker volume.
Increase the speaker volume.
Mute or unmute the microphones.
Darken the computer display.
Brighten the computer display.
Manage external displays.
Enable or disable the built-in wireless features.

F8
F9 • For Windows 7: Open Control Panel.

• For Windows 10: Open the Settings window.
Enable or disable the built-in Bluetooth features.

F10
Open a keyboard setting page.

F11

Table 5. Function keys (continued)
Function key and key Description

combination
Invoke the function defined by yourself. If no function is defined, the following default
F12
function works:
• For Windows 7: Open the search box.
• For Windows 10: Open the Cortana personal assistant.
To define or change the function, do the following:
• For Windows 7:
1. Open Control Panel, and then change the view of Control Panel from Category to
Large icons or Small icons.
2. Click Lenovo - Keyboard Manager. In the Keyboard Manager window, click the
USER-DEFINED KEY tab.
3. Follow the instructions on the screen to complete the setting.
On this setting page, you can also define different functions for the key combinations
with F12, such as Shift+F12, Alt+F12, or Ctrl+F12.
• For Windows 10:
1. Open the Lenovo Settings program.
2. Click the input icon .

3. Locate the KEYBOARD: USER-DEFINED KEY section and follow the
instructions on the screen to complete the setting.
On this setting page, you can also define different functions for the key combinations
with F12, such as Shift+F12, Alt+F12, or Ctrl+F12.
Open the Snipping Tool program.
+
Fn+Spacebar If your computer supports keyboard backlight, press Fn+Spacebar to switch between
the different keyboard backlight status (off, low, or high).
Fn+B This key combination has the same function as the Break key on a conventional external
keyboard.
Fn+P This key combination has the same function as the Pause key on a conventional external
keyboard.
Fn+S This key combination has the same function as the SysRq key on a conventional external
keyboard.
Fn+K This key combination has the same function as the ScrLK or Scroll Lock key on a
conventional external keyboard.
Fn+4 Press Fn+4 to put the computer into sleep mode. To wake up the computer, press any
key or the power button.

Chapter 6. Locations
This chapter introduces the locations of the hardware components on your computer.
Locating computer controls, connectors, and indicators

This topic introduces the locations of the computer controls, connectors, and indicators.
Front view
1 Camera (available on some models) 2 Microphones (available on some models)
3 Power button 4 Fingerprint reader (available on some models)
5 NFC mark (available on some models) 6 Trackpad
7 TrackPoint buttons 8 TrackPoint® pointing stick
9 Screen (multi-touch screen available on some models)
Right-side view
1 Smart-card slot (available on some models) 2 USB-C connector (Thunderbolt™ 3 compatible)
3 USB 3.0 connector 4 HDMI™ connector
5 Always On USB 3.0 connector 6 Ethernet connector
7 Micro-SIM-card tray 8 Security-lock slot

Left-side view
1 Power connector 2 USB 3.0 connector
3 Fan louvers 4 Audio connector
5 Media-card slot
Bottom view
1 Docking-station connector 2 Keyboard lock
3 Speakers 4 Emergency-reset hole
Status indicators
This topic presents the status indicators that show the status of the computer.

Table 6. Status indicators
Indicator Meaning
1 Camera status indicator On: The camera is in use.

2 7 System-status indicator Blinks for three times:: The computer is initially connected to power.
On: The computer is on (in normal mode).
Off: The computer is off or in hibernation mode.
Blinks quickly:: The computer is entering sleep or hibernation mode.
Blinks slowly: The computer is in sleep mode.
3 Caps Lock indicator On: The Caps Lock mode is enabled. You can type all alphabetic characters (A-
Z) in upper case directly.
4 Fn Lock indicator This indicator shows the status of Fn Lock function. For more information, see
Chapter 5 “Function keys” on page 45.
5 Speaker-mute indicator On: The speakers are muted.
Chapter 6. Locations 49
Table 6. Status indicators (continued)
Indicator Meaning
6 Microphone-mute indicator On: The microphones are muted.
8 ac power-status indicator This indicator shows the ac power and battery power status of the computer.
• Green: connected to ac power (battery power 80%–100%)
• Yellow: connected to ac power (battery power 1%–80%)
• Off: not connected to ac power
Locating FRUs and CRUs

This topic introduces the following service parts:
• “Major FRUs” on page 51
• “LCD FRUs” on page 54
Notes:
• Each FRU is available for all types or models, unless otherwise specified.
• CRU statement for customers:
You can resolve some problems with your product with a replacement part you can install yourself, called a
“Customer Replaceable Unit” or “CRU.” Some CRUs are designated as self-service CRUs and others are
designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For optional-service
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to
the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU
information and replacement instructions are shipped with your product and are available from Lenovo at any time
upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic
version of this manual can be found at http://www.lenovo.com/support. You might be required to return the defective
part that is replaced by the CRU. When return is required: (1) return instructions, a prepaid shipping label, and a
container will be included with the replacement CRU; and (2) you might be charged for the replacement CRU if
Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. See your
Lenovo Limited Warranty documentation for full details.
ThinkPad computers contain the following types of CRUs:
– Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by trained
service technicians at an additional cost.
– Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill level.
Trained service technicians can also provide service to install or replace the parts under the type of warranty
designated for the customer’s machine.

Major FRUs
d
Table 7. Major FRUs
No. FRU descriptions Self-service Optional-service

CRU CRU
1 LCD unit (see “LCD FRUs” on page 54) No No
2 Keyboard bezel assembly No No
3 Coin-cell battery No No
4 Micro-SIM-card tray Yes No
5 Memory module Yes No
6 M.2 solid-state drive Yes No

7 Wireless WAN card * No Yes
8 Wireless LAN card or Wireless Gigabit (WiGig®) module No Yes
9 Speaker assembly No No
10 Built-in battery (rear) No No
11 Built-in battery (front) No No
12 Bottom cover Yes No

13 Media card reader and audio subcard No No
14 Media card reader and audio subcard cable No No
15 Fingerprint reader and smart card reader cable * No No
16 NFC module* No No
17 NFC cable* No No
18 Smart card reader * No No
19 Dummy smart card reader * No No
20 Thermal fan assembly No No
21 System board No No
22 USB subcard assembly Yes No
23 dc-in bracket Yes No

24 dc-in cable Yes No
25 Trackpad cable No No
26 trackpad with fingerprint reader integrated No No
27 Keyboard No Yes
28 TrackPoint cap * No No
a Lenovo factory recovery USB key * Yes No
b Lenovo recovery disc set * Yes No

c Miscellaneous parts kits (see “Miscellaneous parts” on page 57) No No
d Power cord Yes No

e ac power adapter Yes No
* Available on some models

Note: The Lenovo factory recovery USB key a and the Lenovo recovery disc set b are used to restore the
Microsoft Windows operating system. They might not come with the computer, and a user might order them
from http://www.lenovo.com/lenovorecovery, though additional shipping and handling fees might apply.
LCD FRUs
Figure 1. LCD FRUs for models without touch panel

Table 8. LCD FRUs for models without touch panel
N FRU descriptions Self-service Optional-service

o. CRU CRU
1 LCD bezel sheet No No
2 LCD bezel No No
3 LCD panel No No
4 LED/camera cable assembly No No
5 Antenna kit No No
6 Integrated camera and microphone combo card No No
7 LCD rear cover assembly No No
8 LCD cable assembly No No
9 Hinge kit No No
Figure 2. LCD FRUs for models with touch panel

Table 9. LCD FRUs for models with touch panel
N FRU descriptions Self-service Optional-service

o. CRU CRU
1 LCD bezel sheet No No
2 LCD bezel No No
3 LCD panel No No
4 Antenna kit No No
5 Integrated camera and microphone combo card No No
6 LCD rear cover assembly No No
7 LCD/LED/camera cable assembly No No
8 Hinge kit No No
Miscellaneous parts
Table 10. Miscellaneous part
FRU descriptions Self-service Optional-service

CRU CRU
Screw kit: No No
• Screw M2 x L3
• Screw M2 x L5
• Screw M2.5 x L4
• Screw M2 x L2.2, big hat
• Screw M2.5 x L2.2, for hinge
• Screw M2 x L2
• Tape 10 x 20
• Step screw for speaker
• Spec
Top mechanical miscellaneous kit: No No

• Mic rubber (for models with camera)
• Mic rubber (for models without camera)
• Dummy WWAN antenna (main)
• Dummy WWAN antenna (auxiliary)
• Dummy WWAN antenna (auxiliary with Wigig)
• Spec
Base mechanical miscellaneous kit: No No

• Illustration sheet for battery connector (top)
• Illustration sheet for trackpad
• Illustration sheet for NFC
• Tape 10 x 20
• Spec
Table 10. Miscellaneous part (continued)
FRU descriptions Self-service Optional-service

CRU CRU
WiGig mechanical miscellaneous kit: No No
• Spec
Label kit No No
Connector and cable guide

This section provides information for Lenovo authorized service technicians to help identify connectors and
cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major
FRUs” on page 51 and “LCD FRUs” on page 54.
Note: Depending on your model, some connectors or cables might not be available.
System board connectors and cables
Table 11. System board
No. Connector/feature Internal cable required Cable connection

1 LED-and-power-button subcard LED-and-power-button subcard Connect the LED-and-power-
connector (internal) cable button subcard cable to this
connector.
2 LCD connector (internal) LCD cable Connect one end to the LCD panel
and the other end to this
connector.
3 Built-in-battery connector (internal) No Connect the built-in battery directly
to this connector.
4 Wireless-WAN card slot (internal) No Insert the wireless-WAN card into
this slot.
5 Docking station connector No Connect a supported docking
(external) station to your computer through
this connector.
6 Thermal fan connector (internal) Thermal fan assembly cable The thermal fan assembly comes
with cable. Connect the cable to
this connector.

Table 11. System board (continued)

7 dc-in connector (internal) dc-in cable The power connector of the
computer comes with the dc-in
cable. Connect the cable to this
connector.
8 LCD connector (internal) LCD cable Connect one end to the LCD panel,
one end to the USB subcard
connector, and the other end to
this connector.
9 Coin-cell battery connector Coin-cell battery cable The coin-cell battery comes with
(internal) cable. Connect the cable to this
connector.
10 Media-card reader/audio card No Connect the Media-card reader/
connector (internal) audio card cable to this connector.
11 Memory module slot (internal) No Insert the memory module into this
slot.
12 Solid-state drive slot (internal) No Insert the solid-state drive into this
slot.
13 Trackpad connector (internal) Trackpad cable Connect one end to the trackpad
connector.
14 NFC connector (internal) NFC cable Connect one end to the NFC
module and the other end to this
connector.
15 Fingerprint reader/smart-card Fingerprint reader/smart-card Connect one end to the fingerprint
reader connector (internal) reader cable reader card, one end to the smart-
card reader, and the other end to
this connector.
16 Speaker connector (internal) Speaker assembly cable The speaker assembly comes with
cable. Connect the cable to this
connector.
17 Built-in-battery connector (internal) No Connect the built-in battery directly
to this connector.
18 Wireless-LAN card/WiGig module No Insert the wireless-LAN/WiGig card
slot (internal) into this slot.
19 USB-C connector (Thunderbolt 3 No Connect USB-C compatible
compatible) devices to this connector.
20 USB 3.0 connector (external) No Connect USB-compatible devices
to this connector.
21 HDMI connector (external) No Connect a compatible digital audio
device or video monitor to this
connector.
22 Always On USB 3.0 connector No Connect USB-compatible devices
(external) to this connector.
Table 11. System board (continued)

23 Ethernet connector (external) No Connect the computer to a LAN
through this connector.
24 Micro-SIM-card slot (external) No If the computer supports wireless

WAN, insert a micro SIM card into
this slot to establish wireless-WAN
connections.
Camera/microphone card connector and cable
Table 12. Camera/microphone card

1 Camera/microphone card LED/camera cable or LED/camera/ Connect one end to the LED
connector (internal) LCD cable connector on the system board
connector.
Wireless LAN card/WiGig module connectors and cables
Table 13. Wireless LAN card/WiGig module

1 WiGig antenna connector (internal) WiGig antenna kit Connect one end of the WiGig
white antenna to the A-cover and
the other end to this connector.
2 Wireless-LAN antenna connector Wireless-LAN antennakit Connect one end of the wireless-
(internal) LAN gray antenna to the A-cover
connector.
3 Wireless-LAN antenna connector Wireless-LAN antenna kit Connect one end of the wireless-
(internal) LAN black antenna to the A-cover
connector.

Wireless WAN card connectors and cables
Table 14. Wireless-WAN card

1 Wireless-WAN antenna connector Wireless-WAN antenna kit Connect one end of the wireless-
(internal) WAN orange antenna to the A-
cover and the other end to this
connector.
2 Wireless-WAN antenna connector Wireless-WAN antenna kit Connect one end of the wireless-
(internal) WAN blue antenna to the A-cover
connector.
Smart-card reader connector and cable
Table 15. Smart-card reader card

1 Smart-card reader connector Fingerprint reader/smart-card Connect one end to the fingerprint
(internal) reader cable reader card, one end to the
Fingerprint reader/smart-card
reader connector on the system
board, and the other end to this
connector.
Fingerprint reader connector and cable
Table 16. Fingerprint reader card

1 Fingerprint reader connector Fingerprint reader/smart-card Connect one end to the smart-card
(internal) reader cable reader connector, one end to the
Fingerprint reader/smart-card
reader connector on the system
connector.
NFC module connector and cable
Table 17. NFC module

1 NFC antenna connector (internal) NFC antenna Connect one end to Flexible
printed circuits (FPC) for trackpad
connector.
2 NFC cable connector (internal) NFC cable Connect one end to the NFC
connector on the system board
connector.
Media card reader/audio subcard connector and cable

Table 18. Media card reader/audio subcard
1 Audio connector (external) No Connect headphones or a headset
with 3.5-mm (0.14-inch) 4-pole
plug to this connector.
2 Media card reader connector No Insert a media card into this slot to
(external) read the data on the card.
3 Media card reader/audio card Media card reader/audio card Connecto one end of the Media
connector (internal) cable card reader/audio subcard cable to
the connectors on the system
connector.
Trackpad connector and cable
Table 19. Trackpad connector and cable

1 Trackpad connector (internal) Trackpad cable Connect one end of the trackpad
cable to the trackpad connector on
the system board, and the other
end to this connector.
USB subcard connector and cable
Table 20. USB subcard connector and cable
1 USB subcard connector (internal) LCD cable Connector one end of the LCD
cable to the LCD connector on
system board, one end to the LCD
panel, and the other end to this
connector.
2 USB connector (external) No Connect USB-compatible devices
to this connector.
Looking up FRU information

For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to:
http://www.lenovo.com/serviceparts-lookup

Chapter 7. FRU replacement notices
This chapter presents notices related to removing and replacing parts. Read this chapter carefully before
replacing any FRU.
CRU statement for customers:

designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For optional-
service CRUs, you can either install the CRU yourself or you can request that a Service Provider install the
CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship
the CRU to you. CRU information and replacement instructions are shipped with your product and are
available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware
Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support.
You might be required to return the defective part that is replaced by the CRU. When return is required: (1)
return instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and
(2) you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty
(30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full
details.
Screw notices
Loose screws can cause a reliability problem. In the ThinkPad notebook computer, this problem is
addressed with special nylon-coated screws that have the following characteristics:
• They maintain tight connections.
• They do not easily come loose, even with shock or vibration.
• They are harder to tighten.
Do the following when you service this machine:

• Keep the screw kit in your tool bag. For the part number of the screw kit, go to http://www.lenovo.com/
serviceparts-lookup.
• It is recommended to use new screws.
• It is recommended to use each screw only once.
Tighten screws as follows:

• Plastic to plastic
Turn an additional 90 degrees after the screw head touches the surface of the plastic part.
• Logic card to plastic

Turn an additional 180 degrees after the screw head touches the surface of the logic card.

Notes:
• Ensure that you use the correct screw. It is recommended to use new screws for replacements. If you
have a torque screwdriver, tighten all screws firmly to the torque specified in the screw information table
for each step.
• Ensure that torque screwdrivers are calibrated correctly following country specifications.
Retaining serial numbers

This topic provides instructions on the following:
• “Restoring the serial number of the system unit” on page 66
• “Retaining the UUID” on page 67
Restoring the serial number of the system unit

When the computer was manufactured, the EEPROM on the system board was loaded with the serial
numbers of the system and all major components. These numbers need to remain the same throughout the
life of the computer.
If you replace the system board, you must restore the serial number of the system unit to its original value.
The serial number of the system unit is written on the label attached to the bottom of the computer.
If you can not find the serial number of the system unit on the bottom of the computer, try the following
method to get the number:
Note: Before you perform the operation, ensure that the UEFI/Legacy setting within the Startup menu in the
ThinkPad Setup program is set to UEFI Only.
1. Connect a USB memory key to the computer.
2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a
Maintenance Key.
Note: Only an authorized Lenovo service technician can access the above Web site.
4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is
displayed.
5. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for
Asset ID screen is displayed.
6. Type 2 under Enter the action desired, then press Enter. The serial number of each device in your
computer is displayed; the serial number of the system unit is listed as follow:
20- Serial number
7. Record the serial number of the system unit.
After you replace the system board, do the following to restore the serial number of the system unit:
1. Connect the Maintenance Key to the computer.

2. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is
displayed.
3. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for
Asset ID screen is displayed.
4. Type 1 under Enter the action desired, then press Enter. Then follow the instructions on the screen to
restore the serial number of the system unit.
Retaining the UUID

The Universally Unique Identifier (UUID) is a 128-bit number uniquely assigned to your computer at
production and stored in the EEPROM of your system board.
The algorithm that generates the number is designed to provide unique IDs until the year A.D. 3400. No two
computers in the world have the same number.
When you replace the system board, perform the following steps to create a new UUID for the system board
if the system board does not have a UUID:
Note: Before you perform the operation, ensure that the UEFI/Legacy setting within the Startup menu in the
ThinkPad Setup program is set to UEFI Only.
1. Connect a USB memory key to the computer.
2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a
Maintenance Key.
Note: Only an authorized Lenovo service technician can access the above Web site.
4. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface
is displayed.
5. Type 2 under Enter the action desired, then press Enter. The Auto UUID generation utility interface is
displayed.
6. Type y under Change UUID. OK? [Y/N], then press Enter. A new UUID is created and written. If a valid
UUID already exists, it is not overwritten.
Reading or writing the ECA information

Information on Engineering Change Announcements (ECA) is stored in the EEPROM of the system board.
The electronic storage of this information simplifies the procedure to check if the ECA has been previously
applied to a machine. The machine does not need to be disassembled to check for the ECA application.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write
function on the LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key.
1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and
then restart the computer.
2. From the main menu, select 6. Set ECA Information.
3. To read the ECA information, select 2. Read ECA/rework number from EEPROM and follow the
instructions on the screen. To read the box build date, select 5. Read box build date from EEPROM,
and follow the instruction on the screen.
After an ECA has been applied to the machine, the EEPROM must be updated to reflect the ECA's
application. Use the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance
Key to update the EEPROM.
Note: Only the ECA number is stored in the EEPROM. The machine type of the ECA is assumed to be the
same as the machine type of the machine that had the ECA applied to it.
Chapter 7. FRU replacement notices 67

1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and
then restart the computer.
2. From the main menu, select 6. Set ECA Information.
3. To write the ECA information, select 1. Write ECA/rework number from EEPROM, and follow the
instructions on the screen. To write the box build date, select 4. Write box build date from EEPROM,
and follow the instruction on the screen.
If the system board is being replaced, try to read the ECA information from the old system board and transfer
the information to the new system. If the system board is inoperable, this will not be possible.

Chapter 8. Removing or replacing a FRU
This chapter provides instructions on how to remove or replace a FRU.
CRU statement for customers:
designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For optional-
service CRUs, you can either install the CRU yourself or you can request that a Service Provider install the
CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship
the CRU to you. CRU information and replacement instructions are shipped with your product and are
available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware
Maintenance Manual. An electronic version of this manual is available for downloading at http://
www.lenovo.com/support. You might be required to return the defective CRU. When return is required: (1)
return instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and
(2) you might be charged for the replacement CRU if Lenovo does not receive the defective part within thirty
(30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full
details.
General guidelines
When removing or replacing a FRU, be sure to observe the following general guidelines:
1. Do not try to service any computer unless you have been trained and certified. An untrained person runs
the risk of damaging parts.
2. Before replacing any FRU, review Chapter 7 “FRU replacement notices” on page 65.
3. Begin by removing any FRUs that have to be removed before replacing the failing FRU. Any such FRUs
are listed at the beginning of each FRU replacement section. Remove them in the order in which they are
listed.
4. Follow the correct sequence in the steps for removing a FRU, as given in the illustrations by the numbers
in square callouts.
5. When turning a screw, turn it in the direction as given by the arrow in the illustration.
6. When removing a FRU, move it in the direction as given by the arrow in the illustration.
7. To put the new FRU in place, reverse the removal procedure and follow any notes that pertain to
replacement.
8. When replacing a FRU, use the correct screws as shown in the replacement procedures.
DANGER
Before removing any FRU, turn off the computer, unplug all power cords from electrical outlets,
disable the built-in battery, and then disconnect any interconnecting cables.
Attention: After replacing a FRU, do not turn on the computer until you have made sure that all screws,
springs, and other small parts are in place and none are loose inside the computer. Verify this by shaking the
computer gently and listening for rattling sounds. Metallic parts or metal flakes can cause electrical short
circuits.

Attention: The system board is sensitive to, and can be damaged by, electrostatic discharge (ESD). Before
touching it, establish personal grounding by touching a ground point with one hand or by using an
electrostatic discharge strap.
Before servicing the computer

Carefully read this topic before servicing the computer.
Disabling the built-in batteries

Before replacing any FRU, ensure that you have disabled the built-in batteries.
For Windows 10, disable Fast Startup before disabling the built-in battery.
To disable Fast Startup for Windows 10, do the following:

1. From the desktop, type Power in the search box on the taskbar, and select Power Options.
2. Click Change what the power buttons do on the left pane.
3. Click Change settings that are currently unavailable at the top.
4. If prompted by User Account Control (UAC), click Yes.
5. Clear the Turn on fast startup check box, and then click Save changes.
To disable the built-in battery, do the following:

1. Turn off your computer and disconnect the ac power adapter and all cables from the computer.
2. Turn on your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad
Setup.
3. Select Config ➙ Power. The Power submenu is displayed.
4. Select Disable built-in battery and press Enter.
5. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off
automatically. Wait three to five minutes to let the computer cool.
Removing the micro SIM card

Some models you are servicing might have a micro SIM card that a customer has installed. If the computer
you are servicing has a micro SIM card installed, remove it before you start the servicing.
After you finish the servicing, ensure that you install the card back into the micro-SIM-card tray firmly.
Removing a major FRU

This section provides instructions on how to remove a major FRU.

1010 Keyboard
Note: You might be instructed to slide the keyboard frame forward or backward in some of the following
steps. In this case, ensure that you do not press or hold the keys while sliding the keyboard frame.
Otherwise, the keyboard frame cannot be moved.
Removal steps of keyboard

1. Ensure that the computer is turned off and disconnected from ac power and all cables. Close the
computer display and turn the computer over.
2. Loosen the screw to the unlocked position to unlock the keyboard frame.
3. Turn over the computer.

4. To reveal the screw heads beneath the frame, use the flat-head screwdriver to slide the keyboard
forward by 2.5 mm (0.1 inch).
5. Use the cross-head screwdriver to loosen the screws.
Chapter 8. Removing or replacing a FRU 71

6. Pivot the keyboard slightly upward as shown by arrow 4 until you can see the connectors on the bottom
side of the keyboard. Then turn the keyboard over as shown by arrow 5 .
7. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard.

Installation steps of keyboard
1. Attach the connectors, and then turn the keyboard over.
2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard (the
edge that is close to the display) is under the frame of the keyboard bezel.

3. Ensure that the screw heads are exposed completely. Otherwise, reveal the screw heads by sliding the
keyboard frame forward with the flat-head screwdriver.
4. Tighten the screws with the cross-head screwdriver to secure the keyboard in place.

5. Slide the keyboard frame backward by 2.5 mm (0.1 inches) with the flat-head screwdriver. Ensure that
you hide the latches of the keyboard frame under the keyboard bezel.
6. Insert the flat-head screwdriver into the sides of the keyboard as shown to push the keyboard frame
backward. Ensure that there is no gap between the keyboard frame and keyboard bezel.

7. Turn the computer over and tighten the screw to the locked position to lock the keyboard frame.
1020 Bottom cover
Removal steps of the bottom cover

Loosen the screws 1 in ascending alphabetical order (a to e) as illustrated.

e
Applying labels to the bottom cover:
The following illustration shows the location of each label.
1 GEO label 2 Israel Homologation (WLAN/Bluetooth/3G) label
3 BIS label 4 Taiwan WWAN/NFC label
5 Malaysia SIRIM (WLAN/Bluetooth/3G) label 6 MCMC label
7 Indonesia Rating label 8 Indonesia Postel label
9 Swiss SIM ICCID label 10 South Africa ICASA label
11 Korea NFC label 12 Agentica Electric safety label

13 Agentica CNC label 14 Brazil ANATEL (WLAN/Bluetooth/3G) label
15 Asset tag 16 CECP label
17 S/N label 18 China WWAN/modem label
19 IMEI label 20 Genuine Microsoft label (Windows 10)
21 Certificate of Authenticity (COA) label (Windows 7)
1030 Wireless LAN card

Note: This information is only for the user-replaceable modules.
For access, remove this FRU:

• “1020 Bottom cover” on page 76
Removal steps of the wireless LAN card

For non-WiGig models:
For WiGig models:

Step Screw (quantity) Color Torque
2 M2 × 3 mm, flat-head, nylon-coated (1) Bronze 0.181 Nm

(1.85 kgf-cm)
When installing:
• Plug the gray cable into the connector labeled MAIN or 2 on the card; and plug the black cable into the
connector labeled AUX or 1 on the card.
• If your computer supports the WiGig function, plug the white cable into the WiGig connector labeled
IFCON or 4 on the card.
1040 Wireless WAN card


Removal steps of the wireless WAN card

(1.85 kgf-cm)
When installing:
Plug the orange cable into the connector labeled MAIN on the card; and plug the blue cable into the
connector labeled AUX on the card.
1050 M.2 solid-state drive


Removal steps of the M.2 solid-state drive

(1.85 kgf-cm)
1060 Memory module

Removal steps of the memory module
When installing:
Insert the notched end of the memory module into the contact edge side of the memory slot. Press the
memory module in firmly, and pivot it downward until it snaps into place. Ensure that the memory module is
firmly installed in the slot and does not move easily.

1070 Built-in batteries
Important notices for replacing the batteries
Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and
provides no warranties for failures or damage arising out of their use.
Lenovo provides a diagnostic program to do an automatic battery diagnostic test, which can determine if the
removable battery is defective. A removable battery FRU should not be replaced unless this diagnostic test
shows that the battery is defective. The only exception to this is if the battery is physically damaged or a
customer is reporting a possible safety issue.
If no diagnostic program is installed on the computer, the customer should download and install the program
to diagnose the battery, before getting a non-physically damaged battery replaced. Note that the
replacement of a physically damaged battery is not covered by the warranty.
Removal steps of the built-in battery on the rear
DANGER
Use only the authorized battery specified for your computer. Any other battery could ignite or
explode.

1 M2 × 5 mm, small-head, nylon-coated (2) Black 0.181 Nm
(1.85 kgf-cm)
Removal steps of the built-in battery on the front
DANGER
explode.

1 M2 × 5 mm, small-head, nylon-coated (3) Black 0.181 Nm
(1.85 kgf-cm)
1080 Coin-cell battery

• “1070 Built-in batteries” on page 82
DANGER
explode.
Removal steps of the coin-cell battery
When installing:
Ensure that the coin-cell battery connector is attached firmly.

1090 Thermal fan assembly
Removal steps of the thermal fan assembly

Note: Depending on the model, the thermal fan on your computer might look slightly different from the
illustration in this topic.
Loosen the screws 2 in ascending alphabetical order (a to d) as illustrated.
2c
When installing:
• Ensure that the fan connector is attached firmly.
• Do not touch the areas marked a in the following illustrations.

1110 USB subcard assembly
Removal steps of the USB subcard assembly
3 M2 × 3 mm, big head, nylon-coated (2) Silver 0.181 Nm

(1.85 kgf-cm)
When installing:
Ensure that the connector is attached firmly.
1120 Speaker assembly

For access, remove these FRUs:

Removal steps of the speaker assembly

2 M2 × 5 mm, big head, nylon-coated (6) Bronze 0.181 Nm
(1.85 kgf-cm)
When installing:
• Ensure that the connector is attached firmly.
• Ensure that the cables are routed as shown.
1130 Smart card reader assembly or dummy smart card reader

• “1120 Speaker assembly” on page 85

Removal steps of the smart card reader assembly

4 M2 × 2.2 mm, flat-head, nylon-coated (3) Black 0.181 Nm
(1.85 kgf-cm)
When installing:

Removal steps of the dummy smart card reader

(1.85 kgf-cm)
1140 Media card reader and audio subcard assembly

Removal steps of the media card reader and audio subcard

3 M2 × 3 mm, flat-head, nylon-coated (3) Silver 0.181 Nm

(1.85 kgf-cm)
When installing:
Removal steps of the media card reader and audio subcard cable
1150 dc-in cable and dc-in bracket


Removal steps of the dc-in cable and dc-in bracket

(1.85 kgf-cm)
When installing:
1160 System board

Important notices for handling the system board
When handling the system board, read the following:

• The system board has an accelerometer, which can be broken when several thousands of G-forces are
applied.
Note: Dropping a system board from a height of as little as 6 inches so that it falls flat on a hard bench
can subject the accelerometer to as much as 6,000 G's of shock.
• Be careful not to drop the system board on a bench top that has a hard surface, such as metal, wood, or
composite.
• Avoid rough handling of any kind.
• At every point in the process, be sure not to drop or stack the system board.
• If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a
corrugated conductive material.
For access, remove these FRUs in order:

• “1010 Keyboard” on page 71
• “1030 Wireless LAN card” on page 78
• “1040 Wireless WAN card ” on page 79
• “1050 M.2 solid-state drive” on page 80
• “1060 Memory module” on page 81

• “1080 Coin-cell battery” on page 83
• “1090 Thermal fan assembly” on page 84
The following component a CPU soldered on the top side of the system board is extremely sensitive. When
you service the system board, avoid any kind of rough handling.
Removal steps of the system board

18 M2 × 3 mm, flat head, nylon-coated (6) Silver 0.181 Nm
(1.85 kgf-cm)
19 M2 × 5 mm, flat head, nylon-coated (1) Black 0.181 Nm

(1.85 kgf-cm)
When installing:
Ensure that the connectors are attached firmly.
1170 Trackpad cable and trackpad

• “1160 System board” on page 90

Removal steps of the trackpad cable
Removal steps of the trackpad

(1.85 kgf-cm)
1180 Fingerprint reader and smart card reader cable

Removal steps of the fingerprint reader and smart card reader cable

(1.85 kgf-cm)
1190 NFC module and NFC cable


Removal steps of the NFC module and NFC cable
When installing:
1210 LCD unit

Removal steps of the LCD unit

1 M2.5 × 4 mm, flat-head, nylon-coated (6) Bronze 0.294 Nm
(3.0 kgf-cm)
When installing:

When installing:
Ensure that you route the cables firmly and tape up in the proper positions.
Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause
the cables to be damaged by the cable guides, or a wire to be broken.
1220 Keyboard bezel assembly

• “1110 USB subcard assembly” on page 85
• “1130 Smart card reader assembly or dummy smart card reader” on page 86
• “1140 Media card reader and audio subcard assembly” on page 88
• “1150 dc-in cable and dc-in bracket” on page 89
• “1170 Trackpad cable and trackpad” on page 92
• “1180 Fingerprint reader and smart card reader cable” on page 94
• “1190 NFC module and NFC cable” on page 95

• “1010 Keyboard” on page 71
Removing an LCD FRU for models without touch panel

This section provides instructions on how to remove an LCD FRU for models without touch panel.
2010 LCD bezel sheet and LCD bezel
Removal steps of the LCD bezel sheet and LCD bezel
When installing:
• Ensure that all the latches are attached firmly.
• Ensure that a new LCD bezel sheet is used. Install a new LCD bezel sheet whenever the old one is
removed.
• Due to degradation of adhesive on the LCD bezel sheet, it is recommended that the LCD bezel also be
ordered for machines that are three years or older.

2020 LCD panel and LCD cable assembly
• “2010 LCD bezel sheet and LCD bezel” on page 99
Removal steps of the LCD panel and LCD cable assembly

(1.85 kgf-cm)
When installing:
Ensure that the LCD connector is attached firmly.
2030 Hinge kit

• “1210 LCD unit” on page 96

• “2020 LCD panel and LCD cable assembly” on page 100
Removal steps of the hinge kit

1 M2.5 × 2.2 mm, big-head, nylon-coated (4) Bronze 0.294 Nm
(3.0 kgf-cm)
2040 Integrated camera-and-microphone combo card and LED/camera

cable assembly
• “2030 Hinge kit” on page 100

Removal steps of the integrated camera-and-microphone combo card
When installing:
Removal step of the LED/camera cable assembly
2050 Antenna kit and LCD rear cover assembly


Removal steps of the antenna kit and LCD rear cover assembly
Cable routing:
Attention: As you route the cables, ensure that they are not subject to any tension. Tension could cause the
cables to be damaged by the cable guides, or a wire to be broken.
Antenna locations
d
a Wireless LAN auxiliary antenna (black)
b Wireless WAN auxiliary antenna (blue, available on some models)
c Wireless WAN main antenna (orange, available on some models)

d Wireless LAN main antenna (grey)
Removing an LCD FRU for models with touch panel

This section provides instructions on how to remove an LCD FRU for models with touch panel.
3010 LCD bezel sheet and LCD bezel
Removal steps of the LCD bezel sheet and LCD bezel
When installing:
• Ensure that all the latches are attached firmly.
• Ensure that a new LCD bezel sheet is used. Install a new LCD bezel sheet whenever the old one is
removed.
• Due to degradation of adhesive on the LCD bezel sheet, it is recommended that the LCD bezel also be
ordered for machines that are three years or older.

3020 LCD panel assembly
Removal steps of the LCD panel assembly

(1.85 kgf-cm)
3030 Hinge kit


Removal steps of the hinge kit

1 M2.5 × 4 mm, big-head, nylon-coated (4) Bronze 0.294 Nm
(3.0 kgf-cm)
3040 Integrated camera-and-microphone combo card and LCD/camera/

LED cable assembly
Removal steps of the integrated camera-and-microphone combo card
When installing: Ensure that the connector is attached firmly.

Removal step of the LCD/camera/LED cable assembly
3050 Antenna kit and LCD rear cover assembly

Removal steps of the antenna kit and LCD rear cover assembly
Cable routing: When you install the antenna kit, route the cables as shown in the following illustration.
Attention: As you route the cables, ensure that they are not subject to any tension. Tension could cause the
cables to be damaged by the cable guides, or a wire to be broken.

Antenna locations
a Wireless LAN auxiliary antenna (black)
b WiGig antenna (white, available on some models)
d Wireless LAN main antenna (grey)

Appendix A. Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult
your local Lenovo representative for information on the products and services currently available in your
area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that
Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service
that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s
responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent applications covering subject matter described in this
document. The furnishing of this document does not give you any license to these patents. You can send
license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to
you.
This information could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may
make improvements and/or changes in the product(s) and/or the program(s) described in this publication at
any time without notice.
The products described in this document are not intended for use in implantation or other life support
applications where malfunction may result in injury or death to persons. The information contained in this
document does not affect or change Lenovo product specifications or warranties. Nothing in this document
shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or
third parties. All information contained in this document was obtained in specific environments and is
presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the
materials for this Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled environment. Therefore, the result
obtained in other operating environments may vary significantly. Some measurements may have been made
on development-level systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been estimated through
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their
specific environment.

Electronic emissions notices
For electronic emission information on Class B digital devices, refer to the corresponding information in the
User Guide.
EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia
Trademarks
The following terms are trademarks of Lenovo in the United States, other countries or both:
Lenovo
Lenovo logo
ThinkPad
ThinkPad logo
TrackPoint
Thunderbolt is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Microsoft, Windows, Windows Server, and Cortana are trademarks of the Microsoft group of companies.
The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of
HDMI Licensing LLC in the United States and other countries.
WiGig is a registered trademark of Wi-Fi Alliance.
Other company, product, or service names may be the trademarks or service marks of others.

Appendix B. Abbreviation table
The following table lists all abbreviations used in this manual.
Abbreviation Term
BGA Ball Grid Array
CMOS Complementary Metal Oxide Semiconductor
CMV Custom Model Variant

CRC Cyclic redundancy check
CRT Cathode ray tube
CRU Customer Replaceable Unit
CTO Configure To Order
EAIA Enhanced Asset Information Area

EEPROM Electrically Erasable Programmable Read-Only Memory
EFI Extensible Firmware Interface

ESD Electrostatic discharge
FRU Field Replaceable Unit
GAV General Announce Variant

IC Integrated circuits
LCD Liquid Crystal Display
MTM Machine type and model
POST Power-on self-test

RFID Radio-frequency identification
SVP Supervisor password
UUID Universally unique identifier

Part Number: SP40J65619_04
Printed in
(1P) P/N: SP40J65619_04

*1PSP40J65619_04*

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T470s Hardware Maintenance Manual

Fifth Edition (October 2021)

© Copyright Lenovo 2017, 2021.

© Copyright Lenovo 2017, 2020 i

ii T470s Hardware Maintenance Manual

© Copyright Lenovo 2017, 2020 iii

Attention: Metal objects are good electrical conductors.

© Copyright Lenovo 2017, 2020 1

Safety inspection guide

2 T470s Hardware Maintenance Manual

Handling devices that are sensitive to electrostatic discharge

When handling ESD-sensitive parts:

Chapter 1. Safety information 3

Safety notices (multilingual translations)

4 T470s Hardware Maintenance Manual

Chapter 1. Safety information 5

Chapter 1. Safety information 7

8 T470s Hardware Maintenance Manual

Chapter 1. Safety information 9

10 T470s Hardware Maintenance Manual

Chapter 1. Safety information 11

12 T470s Hardware Maintenance Manual

Strategy for replacing FRUs

Strategy for replacing a solid-state drive

© Copyright Lenovo 2017, 2020 21

Attention: When handling a system board:

How to use error message

Dynamic Configure To Order (CTO) model

To identify the major FRUs for a product, do the following:

22 T470s Hardware Maintenance Manual

To get the general FRU list for a product, do the following:

Chapter 2. Important service information 23

© Copyright Lenovo 2017, 2020 25

The following are not covered under warranty:

The following symptoms might indicate damage caused by nonwarranted activities:

26 T470s Hardware Maintenance Manual

Diagnosing problems with Lenovo Companion on the Windows 10 operating system

For additional information, see the Lenovo Companion help system.

Quick test programs

Chapter 3. General checkout 27

To run a test using quick test program, do the following:

UEFI diagnostic program

To run the UEFI diagnostic program, do the following:

Bootable diagnostic programs

To create a bootable diagnostic medium, do the following:

28 T470s Hardware Maintenance Manual

Power system checkout

Checking the ac power adapter

Checking the traditional ac power adapter

Chapter 3. General checkout 29

Checking the USB-C type ac power adapter

To check the USB-C type ac power adapter, do the following:

Checking the built-in batteries and operational charging

30 T470s Hardware Maintenance Manual

Wire Voltage (V dc)

Red +2.5 to +3.2

• If the voltage is correct, replace the system board.

Chapter 3. General checkout 31

© Copyright Lenovo 2017, 2020 33

Recovery information for the Windows 10 operating system