BDO Debit Card Terms and Conditions

The following BDO Debit Card Terms and Conditions (“Terms & Conditions”) shall Govern the Issuance
and Use of the Card. By applying for and using the Card, the Cardholder hereby agrees as follows:

1. Definitions. As used herein, unless otherwise specified:

1.1 “Account/s” shall mean current and/or savings deposit account/s (single or multiple) opened and
maintained with BDO in the Philippines, and with respect to which, the Card is issued/linked.

1.2 “Branch of Account” shall mean any BDO branch wherein the Account of the Cardholder was
opened and is maintained.

1.3 “ATM” shall mean the automated teller machines installed, deployed and operated by or on
behalf of BDO or by the ATM Network Participants, as the case may be.

1.4 “Automated Teller Machine (ATM) Network Participant/s” shall mean banks and other
financial institutions who are, or in the future be, members or affiliates of BancNet,
Mastercard®/Visa-affiliated banks or such other ATM networks or affiliations that will allow
BDO Debit Cards in their ATM systems and facilities.

1.5 “Card” shall mean BDO Debit Card, and such other debit cards that may be issued or acquired by
BDO in the future.

1.6 “Cardholder” shall mean the owner of the Account and in whose name the Card is issued.

1.7 “Card Security Code” shall mean the three (3) digit number at the back of a Mastercard or
Visa-issued Card and is used to make purchases online.

1.8 “Merchants” shall mean a seller of goods, products and/or services and who accept the Card as
a mode of payment.

1.9 “Online/Web Merchants” shall mean Merchants who sell their goods, products and/or services
over the internet.

1.10 “PIN” / “Personal Identification Number” shall mean a personalized digit code used to access
the ATM and make ATM/Point-of-Sale (POS) transactions.
2. Card Usage/Ownership. The Card is for the exclusive use of the Cardholder and is not transferable.
The Card may be linked to single or multiple Account/s of the same currency, and in case of the latter,
subject to a maximum number of Accounts and a maximum number of Cards per Account as may be
allowed by BDO. The Card shall be used only for lawful banking and other transactions allowed by
BDO (i.e. ATM transactions, POS debit/purchase transactions, payments at Online/Web Merchants).
It may be used on BDO’s and/or ATM Network Participants’ ATMs, cash dispensers, POS terminal
networks, payment page of Online/Web Merchants, and/or other electronic devices. The Cardholder
agrees to sign the Card immediately upon receipt thereof and to keep the Card in a secure and safe
place. The Card is the property of BDO and BDO may at anytime, without prior notice and without the
need to give any reason therefore, terminate the use of, cancel, repossess or decline to issue, renew
or replace the Card. BDO may cause the ATM to capture the Card automatically or suspend any
service at anytime without notice to the Cardholder. The Cardholder agrees to return the Card to
BDO upon the latter’s request. The Card is valid for ten (10) years or less from Card issuance, at the
discretion of BDO and shall be subject to replacement initiated by the Cardholder upon expiry.

3. Card Activation/Authentication Process.

3.1 To first activate the Card, the Cardholder shall insert the Card in a BDO ATM card slot and enter
his/her self-nominated PIN in the BDO ATM. For transactions using the Card, the Cardholder
agrees and undertakes to comply with the following authentication procedures, as may be
amended or supplemented by BDO from time to time:

• For ATM transactions - Insert the Card and Enter the PIN
 • For POS transactions - Swipe/Insert the Card and Enter the PIN or Sign the transaction
draft/invoice (depending on amount)
• For Contactless transactions - Tap only or Tap and PIN/Sign (depending on amount)
• For Internet/Online Payment transactions – Enter the Card Number and provide the required
information
3.2 The PIN is strictly confidential and should not be disclosed, given to or made available for use by
any other person, including BDO, under any circumstances.
3.3 BDO shall have no liability whatsoever for any loss or damage incurred by the Cardholder arising
from any breach of or non-compliance with the provisions of Sections 3.1 and 3.2 hereof.
4. Card Transactions.
4.1 Deposits to the Account made through the use of the Card in ATM, POS Terminal, or other modes
as may be allowed by BDO, shall be credited to the Account only after verification by BDO. The
date of credit may or may not be the same as the date when the deposit was actually made. The
amount verified by BDO shall be conclusively and irrefutably deemed to be the correct amount
deposited by the Cardholder to his/her Account.

4.2 The receipt which is electronically generated at the time the deposit is made prima facie
represents the amount deposited to the Account, but shall not bind BDO until verified as true and
correct by BDO.

4.3 In accepting transactions of the Cardholder with third parties with the use of the Card, such as
but not limited to, bills payments, payments of purchases via POS, and airtime reloads, BDO
merely serves as a conduit between the Cardholder and the payee and BDO shall not be held
liable for any action or claim which may arise between the payee and the Cardholder, the latter
hereby agreeing to hold BDO free and harmless therefrom.

4.4 The Cardholder accepts full responsibility for all transactions made with the use of the Card (with
or without his/her knowledge or authority, with or without his/her signature or PIN). All
transactions using the Card (including without limitation, withdrawal, transfer, deposit and
payments) shall be deemed by BDO as having been made with the knowledge of or authorized by
the Cardholder and shall be valid and binding upon the Cardholder. The Cardholder accepts
BDO’s record of transactions as conclusive and binding for all purposes in the absence of
manifest error. The Cardholder further agrees to waive any and all rights and remedies against
BDO in connection therewith.

4.5 BDO shall not be liable for any defective product or non-performance of a service purchased
through the use of the Card or for any dispute between the Cardholder and the Merchant.

5. Cardholder’s Responsibilities. In order to help ensure security in Card transactions and personal
information, the Cardholder agrees to strictly comply with the following security measures, as may
be amended or supplemented by BDO from time to time:
• Sign on the signature panel at the back of the Card
• Nominate a Personal Identification Number (PIN) as soon as the Card is received
• Not to use easy to guess PIN such as birth date, sequential numbers (i.e. 123456, 987654), same
digits (i.e. 8888, 1111)
• Keep the Card Number, PIN and Card Security Code confidential at all times
• Regularly change the PIN
• Perform ATM transactions only in well-lighted or safe areas
• Not to entertain strangers offering assistance while using an ATM
• Keep eyes on the Card when paying for purchases
• Update Cardholder contact information with the Branch of Account
• Not to disclose the One-Time PIN (OTP)
• Be cautious in sharing the Card details to a 3rd party
• Regularly monitor the Card transactions and Account balance and immediately report to the
Branch of Account any discrepancy or inaccuracy noted in transactions or Account balance

6. Cardholder Information and Consent. The Cardholder authorizes BDO, its subsidiaries and affiliates
(“Related Companies”), and their respective officers and employees, to do any one or all of the following:
6.1 Release, disclose, submit, share, or exchange any Cardholder information and/or Account
information and reports to third parties, such as but not limited to service providers, consumer
reporting or reference agencies, government regulatory agencies, and to other banks, creditors,
 financial institutions, loyalty program partners, and/or merchant partners, for the following
purposes: (a) as BDO may deem necessary for purposes of performing its obligations or enforce
its rights against the Cardholder, (b) as may be required by law or regulation, and/or (c) for such
other lawful purposes as BDO may deem fit or necessary;

6.2 Release, disclose, submit, share or exchange any Cardholder information and/or Account
Information to BDO’s remittance tie-ups, partners, agents, subsidiaries (local and/or foreign) in
connection with remittance transactions involving the Cardholder and/or his/her Account;

6.3 Inform the Cardholder about Card updates, promotional offers of BDO or its Related Companies,
advertisements, surveys or announcements through mail, electronic mail, short messaging
service (SMS), social media, phone, or any other means of communication; and

6.4 Use or share with third parties the information that the Cardholder has provided and/or
information derived from external sources for conducting internal marketing studies, surveys,
marketing activities or promotional offers of BDO, its Related Companies, and/or Merchant
partners.
For the above purposes, the Cardholder hereby waives his/her confidentiality rights under the
relevant bank secrecy laws such as but not limited to Republic Act Nos. 1405, 6426, 8791, 8484 and
10173 (otherwise respectively known as The Secrecy of Bank Deposits Law, Foreign Currency Deposit
Act, The General Banking Law of 2000, Access Devices Regulations Act of 1998 and Data Privacy Act
of 2012) and hereby agrees to indemnify and keep BDO and its Related Companies, including their
respective directors, officers and employees, free and harmless from and against any and all claims,
suits, actions or proceedings which may arise as a result of or in connection with the release and
disclosure of the Cardholder information and/or Account information as set out above.

The disclosure consent herein granted by the Cardholder shall continue to be valid and effective until
the cancellation of the Card.
7. Indemnification/Liability Limitation. The Cardholder hereby agrees to indemnify and render
BDO/its directors, officers, employees and agents and assigns, free and harmless from and against
any claim, cause of action, suit, liability, loss or damage of whatever nature which may arise as a
result of or in connection with the use of the Card and the transactions made with the use of the Card,
in the following instances:
7.1 Disruption, failure or delay relating to or in connection with the use of the Card which is due to
circumstances beyond the control of BDO and/or fortuitous events such as but not limited to
prolonged power outages, breakdown in computers and communication facilities,
computer-related errors, problems related to computer hardware and/or software (including
bugs and viruses), disruption and/or failure of BDO's systems and facilities, typhoons, floods,
public disturbances and calamities, government-declared pandemic or restrictions, and other
similar or related cases;
7.2 Fraudulent or unauthorized utilization of the Card due to theft, unauthorized disclosure or breach
of security or confidentiality of the Card Number, PIN and Card Security Code, with or without
the Cardholder’s participation;
7.3 Inaccurate, incomplete or delayed information received by BDO due to disruption or failure of
any communication facilities or electronic device used for the Card;
7.4 Mechanical defect in or malfunction of the electronic device on which the Card is used (i.e., ATM,
POS, etc.); the Card not being honored or being declined for any reason; any delay in the
crediting of any deposit to or debiting of payment from the Account for any reason, such as but
not limited to, failure and/or malfunction of any mechanical, electronic or other part, component,
system or network upon which the ATM/branch computer is critically dependent on normal and
efficient operations;
7.5 Improper, unauthorized use of the Card’s facilities and electronic devices (i.e. ATM, POS, etc.); or
recklessness or accident in connection with the use thereof; and/or
7.6 Failure to comply or violation by the Cardholder of any of these Terms and Conditions.

The above provisions shall survive the termination or suspension of the right to use the Card.
8. Liability Limitation. BDO’s entire liability for loss or damage (if any) in connection with Card use shall
be limited to the amount of P25,000 or the actual damage or loss incurred by the Cardholder,
 whichever is lesser. BDO shall not be liable for any special, consequential or indirect damage suffered
by the Cardholder from the use of the Card even if BDO has been advised of the possibility thereof.
This provision shall survive the termination or suspension of these Terms and Conditions.

9. Lost/Stolen/Compromised Cards. In the event the Card is lost or stolen, the Cardholder agrees to
immediately report the same by calling BDO Customer Contact Center ((02) 8631-8000 or other
contact numbers that may be made available by BDO) or the Branch of Account. The Cardholder shall
likewise immediately file an affidavit of loss (in BDO prescribed form) personally with the Branch of
Account. If the loss or theft of the Card occurred on a Saturday, Sunday, legal holiday or on a day or
time when BDO is otherwise closed for business, the affidavit of loss must be filed within the next
banking day.

Prior to receipt by BDO of the Cardholder’s report of loss or theft, all transactions generated by the
use of the Card shall be deemed conclusively binding upon the Cardholder and BDO will not be held
liable for any loss or damage incurred by the Cardholder.

In case of a compromised Card, where BDO receives information that the Card number, Card name,
Card expiry date have been or may have been obtained by an unauthorized source/party, BDO shall
tag the Card as “hot” to prevent its unauthorized use, and BDO shall immediately notify the
Cardholder of the tagging of the Card and issue a replacement Card to the Cardholder.

10. Unclaimed/Captured Cards. Unclaimed Cards shall be destroyed and disposed of after a period of
ninety (90) calendar days or three (3) months from the date of receipt by the BDO Branch where the
Cards could have been claimed. Captured Cards retrieved from the ATM by BDO shall be destroyed
immediately. Card replacement may be coordinated at any BDO branch, subject to card replacement
fee as may be imposed by BDO.

11. Reporting of ATM Crimes. The Cardholder shall report knowledge of occurrences of ATM crimes
(e.g. robbery, vandalism) to BDO by calling BDO Customer Contact Center ((02) 8631-8000 or other
contact numbers that may be made available by BDO) or the Branch of Account. In case the Card
and/or the Account is suspected by BDO or government authorities to be involved in ATM crimes or
fraud cases, the Cardholder expressly consents to and hereby irrevocably authorizes BDO to pursue
investigation in accordance to Philippine laws and in relation thereto, to disclose Cardholder
information or Card transaction to the appropriate government authorities.

12. ATM/POS/Online/Web Merchants Network. The Card may be used in ATMs/POS terminals of BDO
and the ATM Network Participants and Online/Web Merchants. The Cardholder agrees that BDO
does not have control over the ATM Network Participants and Online/Web Merchants, their ATMs or
devices, or their procedures or controls in regard to data/information processing. BDO shall not be
liable for any loss or damage of whatever kind or nature incurred by the Cardholder as a result of or in
connection with (i) the Cardholder’s inability to use or delay in the use of his/her Card, (ii) inability or
delay in the service of the ATM, POS or Online/Web Merchants due to disruption, breakdown or
failure of the BDO ATMs or that of the ATM Network Participants or the system of Online/Web
Merchants, as the case may be, or the communication facilities linking the same, or (iii) unauthorized
or fraudulent access or utilization of the Card or any ATM service. The Cardholder understands and
agrees that Card transactions may be subject to transaction fees as determined by BDO, the ATM
Network Participants, the Online/Web Merchants or international networks through which the
transactions are coursed.

13. Access to ATM/POS/Online/Web Merchants located outside the Philippines. BDO Cards bearing
the Mastercard/Visa logo can be used to make withdrawals/payment transactions at Mastercard/Visa
ATMs/POS/Online/Web Merchants located at countries outside the Philippines. Any
withdrawal/payment transaction made by the Cardholder outside the Philippines through the use of
the Card constitutes a disbursement from said Account in the Philippines and a remittance to the
country where the withdrawal/payment transaction was effected, and shall therefore be subject to
the applicable laws, government rules and regulations of both the Philippines and the country where
the withdrawal/payment transaction is made. Cash withdrawals/payment transactions outside the
Philippines using the Card shall be in the currency allowed by the institution which owns the
ATM/POS and the Online/Web Merchants from where the payment transaction was made and up to
the maximum amount permitted by and subject to other limitations imposed by that institution and
BDO. Cash withdrawals/payment transactions are also subject to any exchange controls, regulations
or limitations in effect in the country where the ATM/POS/Online/Web Merchant is situated and will
be converted to Philippine Peso at the exchange rate prevailing at the time of the transaction, as
determined by BDO and/or Mastercard/Visa. Transactions shall be subject to transaction fees in such
amount and currency as determined by BDO and the international network through which the
transaction was coursed. If the transaction fee is not in Philippine currency, such transaction fees shall
be converted to Philippine Peso at the exchange rate prevailing at the time of the transaction, as
 determined by BDO and/or Mastercard/Visa. Applicable foreign exchange mark-up rate is also
applied to cover service fee and assessment fees charged by Mastercard/Visa. In the event of any
adjustments, reversal, or refund to such cash withdrawals/payment transactions, the Cardholder
shall be responsible for any cost and absorb any loss or charges associated with the currency
exchange and irrevocably authorizes BDO to immediately debit any of these costs, loss or charges
from the Account and/or charge the same against any funds of the Cardholder in the possession of
BDO, its subsidiaries and affiliates.

14. Foreign Currency Transactions. For Card products billed in Philippine Pesos, all transactions made
in foreign currencies other than U.S. Dollars will be converted to U.S. Dollars by Mastercard/Visa
before being converted to Philippine Peso by BDO. For Card products billed in U.S. Dollars, all non
U.S. Dollar transactions will be converted to U.S. Dollars by the Mastercard/Visa. Cross Border Fee
and Foreign Exchange Conversion Fee shall be applied on the converted amount in Philippine Peso
or U.S. Dollars, depending on the card billing currency. For transactions made in the Philippines in
currencies other than the billing currency, only the Foreign Exchange Conversion Fee shall be
applied.

15. Mastercard/Visa Accredited Establishments. BDO has an agreement with Mastercard/Visa whereby
the Card bearing the Mastercard/Visa label shall be honored at all Mastercard/Visa-accredited
establishments worldwide at all times. However, BDO shall not be liable to the Cardholder and the
Cardholder agrees to hold BDO free and harmless from any and all claims or liabilities as a result of the
refusal of any Mastercard/Visa-accredited establishment to honor the Card.

16. Limitations. The Cardholder agrees not to use the Card for the purchase of items/goods, the
importation of which into the Philippines is subject to the provisions of the Manual of Regulations of
Foreign Exchange Transactions of the Bangko Sentral ng Pilipinas, and all other circulars, laws, rules
and regulations pertaining to importation. Likewise, the Cardholder agrees and warrants that the
proceeds of Card withdrawals/transactions abroad shall not be used for foreign investments or for the
payment of foreign loans or for any other purpose in violation of any existing foreign exchange rules
and regulations of the Philippines or the country where the withdrawal or transaction was made.

17. Notices, Change of Address and Other Data. Unless otherwise provided herein, any and all notices
and communications required or allowed to be given under these Terms and Conditions shall be in
writing and sent to the Cardholder at any of the address/es or contact details indicated in this
application form. Notices shall be deemed to have been duly given on the date of receipt, if delivered
personally or by courier; after fifteen (15) days from posting, if sent by mail; or on the date of
transmission, if by facsimile, SMS or electronic mail. The Cardholder shall immediately notify BDO of
any change in his/her address, contact details, as well as other data previously indicated in this
application form. Until BDO is notified of such change, it will continue to use the information and data
on file with it.

18. Discretion. Without giving any reason or notice, and without prejudice to the other provisions here,
BDO has absolute discretion to (a) refuse to approve any proposed Card transaction even if there is
sufficient funds in the Account; (b) introduce, amend, vary, restrict, terminate, or withdraw the
benefits, services, facilities, and privileges in respect of, or in connection with the Card, whether
specifically relating to the Cardholder or generally to all or specific cardholders; (c) limit the number
of Cardholder withdrawals or transactions in a day; (d) require the Cardholder to contact BDO or
temporarily suspend the Card services in case BDO detects any unusual or suspicious activity; or (e)
at BDO’s sole discretion, automatically enroll the Cardholder in a facility to secure online transactions,
and/or to Card programs, services, facilities and privileges.

19. Fees and Charges.

19.1 BDO may, from time to time, upon giving notice, impose fees and charges for the use of the Card.
The Cardholder hereby irrevocably authorizes BDO to debit his/her Account or any other
Account which the Cardholder maintains with BDO, for the amount of such fees and charges
without need of further notice, demand, act or deed without incurring any liability therefore or as
a result thereof. If at any time there are insufficient funds in the said Account/s to cover the fees
and charges, BDO may suspend or terminate the use of the Card without BDO incurring any
liability as a result thereof.

19.2 Any and all taxes arising from the payment of fees and charges hereunder shall be for the sole
account of the Cardholder.

20. Termination/Suspension of Card Use.

20.1 The Cardholder may request BDO to terminate or suspend his/her use of the Card by calling BDO
 Customer Contact Center, or by visiting the Branch of Account to make such request. BDO shall,
on a best-efforts basis and to the extent practicable, immediately effect the requested
cancellation or termination. The Cardholder shall remain responsible for any transactions made
on the Account/s until the time of termination or suspension of the use of the Card.

20.2 BDO may terminate or suspend the Cardholder’s use of the Card at any time, with or without
notice if:
i. The Cardholder has breached these Terms and Conditions;
ii. BDO learns of the Cardholder’s bankruptcy, insolvency, liquidation, dissolution, death,
incapacity, or other analogous circumstances, or that the Cardholder committed an act of
bankruptcy, insolvency, liquidation, dissolution or other analogous acts, or that a bankruptcy
or insolvency or other analogous petition has been filed against the Cardholder;
iii. If in BDO’s reasonable opinion, the Cardholder’s Account/s is/are being mishandled as
determined pursuant to BDO’s existing policies and procedures, or if the Account/s or the
Card is being used for any dubious, unlawful, or illegal activity or transaction;
iv. In case of closure, termination, suspension, garnishment, hold-out or other similar
restrictions on the Account/s; or
v. BDO believes that there exists other reasonable grounds to do so.
Any and all accrued but unpaid obligations of the Cardholder to BDO prior to termination, and terms
and conditions hereof which by express terms, shall survive the termination of the Cardholder’s right
to use the Card.
21. Undertaking. In case BDO makes any erroneous credit on the Account (such as but not limited to
overcredit, double credits, misposting, failure to or erroneous debit, or any error in transaction for
any cause whatsoever), the Cardholder shall hold the value of such erroneous credit in trust for BDO,
and, as trustee of BDO, is obliged to immediately account for and return and deliver the same to BDO.
For this purpose, the Cardholder irrevocably authorizes BDO to act for and on behalf of the
Cardholder and immediately debit from the Account/s and/or to apply any credit balance, funds or
properties of the Cardholder then in the possession of BDO, its subsidiaries or affiliates, the value of
such erroneous credit without need of prior notice, or incurring any liability therefor; or hold further
transactions on the Account/s until the value of such erroneous credit has been returned to, or
recovered by BDO in full. This is without prejudice to the exercise by BDO of its right to enforce full
recovery and collection of the value of the erroneous credit in case the Account/s cannot be debited
for any reason such as but not limited to insufficient balance, as well as the exercise by BDO of the
legal remedies to which BDO may be entitled to under the law and this Agreement, including but not
limited to the immediate closure of the relevant Account/s, civil, criminal, and/or administrative
remedies. Failure of the Cardholder to account for and return the Amount/s Due to BDO shall give
rise to a prima facie presumption of misappropriation or conversion with intent to defraud, on the
part of the Cardholder.
22. Cardholder Complaint. Any complaint regarding the Card, the Account, or its use, or both, shall be
communicated to the BDO Customer Contact Center or through our BDO Consumer Assistance
Management System at https://www.bdo.com.ph/consumer-assistance. Cardholder agrees and
understands that BDO will endeavor to resolve any properly communicated complaint within 7 to 10
banking days from BDO’s receipt of the complaint with complete information, and that for
complaints requiring more time to investigate and resolve, BDO will advise the Cardholder
accordingly, including the progress thereof. Cardholder agrees to fully cooperate with any such
investigation by providing the necessary or required data, information, and documents.
23. Amendments/Revisions. The Cardholder agrees that BDO shall have the right to add, revise, or
amend, in whole or in part, these Terms & Conditions, and the features and functionalities of the
Card. Any such addition, revision, or amendment will take effect and become binding on the
Cardholder from such time that the same is published, announced or displayed by means of posters
duly displayed in a conspicuous place within the premises of BDO, posting on BDO's official website
at www.bdo.com.ph, or by any other means of publication or communication as determined by BDO.
24. Supplementary Agreement. These Terms and Conditions shall serve as supplementary terms to the
Terms and Conditions Governing Deposit Accounts.

Deposits are insured by PDIC up to P500,000 per depositor.

BDO Customer Contact Center: (02) 8631-8000
BDO Unibank, Inc. is regulated by the Bangko Sentral ng Pilipinas:
Tel. No. (02) 8708-7087; Email: consumeraffairs@bsp.gov.ph; Webchat: bsp.gov.ph
The BDO, BDO Unibank, and other BDO-related trademarks are owned by BDO Unibank, Inc.

Debit Card Terms and Conditions

Revised as of September 2022