Terms and Conditions Governing the Issuance

and Use of BDO Credit Cards

1. The CARD. The CARD is the sole property of BDO Unibank, Inc. (ISSUER). It is non-transferable and its
use shall be subject to ISSUER’s policies, laws, rules and regulations, and the rules or guidelines of
Mastercard, Visa, JCB, UnionPay, Diners Club International and American Express electronic card
brands, as applicable (“Card Brands”) as the same may be amended or supplemented from time to time.

CARDHOLDER’s signature at the back of the CARD and/or his/her use of the CARD signifies his/her
agreement with these Terms and Conditions. The continued use of the CARD shall be construed as
acceptance by CARDHOLDER of the amended terms as well as the benefits, Credit Limit, and
applicable fees and charges.

2. CARDHOLDER. The CARDHOLDER refers to both Principal and Supplementary Cardholders to whom
the CARD is issued.

When made available by ISSUER, Principal CARDHOLDER may apply for issuance of supplementary
cards. Principal CARDHOLDER shall be liable for all amounts charged to the supplementary cards. The
use of supplementary cards shall also be governed by these Terms and Conditions. Any reference to
the CARD issued to the Principal CARDHOLDER shall also apply to supplementary cards. Should the
Principal CARDHOLDER request for cancellation of a supplementary card, the Principal
CARDHOLDER agrees to pay all outstanding obligations incurred by Supplementary CARDHOLDER,
including unbilled installment amortization.

3. CARD Validity, Renewal and Replacement. Unless terminated or cancelled earlier, the CARD shall be
valid from the issue date up to the last calendar day of the month indicated on its face. Renewal or
replacement of the CARD shall be at the sole discretion of ISSUER. Should ISSUER opt not to renew or
replace the CARD, ISSUER may demand immediate full payment of CARDHOLDER’s outstanding
balance including unbilled installment amortization. ISSUER may change the CARD number or expiry
date, or both, of a renewal or replacement CARD issued to CARDHOLDER. In case of renewal or
replacement of the CARD, CARDHOLDER is responsible for communicating the change to any party
with whom CARDHOLDER may have existing payment arrangements.

4. CARD Activation. Unless otherwise permitted by law or regulation, the CARD shall be activated upon
the request of the CARDHOLDER. CARDHOLDER agrees that for as long as the CARD is active, the
CARD will continue to incur fees even if not used.

5. CARDHOLDER Information and Consent. CARDHOLDER authorizes ISSUER, its parent company,
and its subsidiaries and affiliates (“Related Companies”) to the extent allowed by law to do the
following:
a. To conduct credit investigation necessary to ascertain CARDHOLDER’s credit worthiness;
b. To inquire and/or release, disclose, submit, share, or exchange any CARDHOLDER’s basic credit
data as defined in R.A. No. 9510 and any updates thereon, credit report or CARD account
information such as, but not limited to, account name, address, status of CARD account, to Credit
Card Association of the Philippines, Credit Information Corporation, credit information service
providers, credit bureaus, consumer reporting or reference agencies, government units or
regulatory agencies, and to banks or financial institutions, credit card companies, creditors, loyalty
program partners, merchant partners or third parties deemed necessary by the ISSUER;
c. To inform CARDHOLDER about CARD updates, promotional offers, advertisements, surveys or
announcements through mail, e-mail, short messaging service (SMS), broadcast messaging,
multimedia messaging service, telephone or any other means of communication. For this purpose,
CARDHOLDER allows ISSUER to use or share with Related Companies, third parties, agents and
representatives, any and all kinds of information CARDHOLDER has provided to ISSUER and/or
information derived from external sources for ISSUER, Related Companies, third parties, agents
and representatives to offer products to CARDHOLDER;
d. To enroll the CARDHOLDER and the CARD to programs, benefits and features of the CARD which
may be launched by ISSUER or the Card Brands from time to time.

If CARDHOLDER wishes to be excluded from the recipient lists, CARDHOLDER has to call BDO
Customer Contact Center or follow the opt-out instructions regularly sent to CARDHOLDER.
Moreover, if CARDHOLDER finds any incorrect entry in the information held by ISSUER or in the
information provided by ISSUER to a consumer reporting or reference agency, he/she has to call BDO
 Customer Contact Center for the appropriate action to be taken.

6. Responsibilities of CARDHOLDER. CARDHOLDER shall be liable to ISSUER for any and all amounts
charged to the CARD, including cash advances, finance charges, applicable fees and charges, whether
incurred in the Philippines or abroad, and whether authorized or unauthorized by CARDHOLDER,
subject only to the provisions of Section 8. CARDHOLDER also agrees to accept and pay for such
charges without the necessity of proof of a signed charge or sales slip, even without actually receiving
a Statement of Account (“SOA”), whether in printed or electronic form, and regardless of the manner
of collection used.

For Card products billed in Philippine Pesos, all transactions made in foreign currencies will be
converted to U.S. Dollars by the Card Brands before being converted to Philippine Peso by ISSUER. A
foreign currency factor of: (a) 1% will be applied to converted U.S. Dollar amounts, which will be
retained by the Card Brands; and (b) 1.5% will be applied to converted Philippine Peso amounts.

For Card products billed in U.S. Dollars, all transactions made in foreign currencies other than U.S.
Dollars will be converted to U.S. Dollars by the Card Brands. A foreign currency factor of 2.5% will be
added to the converted U.S. Dollar amounts, of which 1% is retained by the Card Brands.

For transactions made by the CARDHOLDER in the Philippines in currencies other than the billing
currency, 1.5% will be applied to the converted amount.

All Peso transactions incurred by CARDHOLDER via installment may be subject to: (a) the regular
monthly add-on interest rates; or (b) zero percent interest. Zero percent interest is applicable if the
monthly installment amortization is paid in full. Request for acceleration of charging the total
remaining unbilled balance may be accommodated subject to a processing fee. Peso transactions with
mail, telephone order, internet or retail merchants located outside the Philippines may be subject to an
ad valorem tax at the applicable rate, added to the Peso transaction.

For drawing Cash Advances from designated Automated Teller Machines (ATM), ISSUER shall assign
to CARDHOLDER a Personal Identification Number (PIN), which shall be kept in confidence. A Cash
Advance Fee will be imposed per Cash Advance transaction.

To purchase the foreign exchange necessary to cover all non-trade transactions using the CARD, the
charge or sales slip signed by CARDHOLDER for every purchase, or the transaction record for Cash
Advances drawn using the CARD from any authorized ATM, shall serve as the written application from
CARDHOLDER as required by the Manual of Regulations on Foreign Exchange Transactions.

CARDHOLDER acknowledges that the care and safety of the CARD is his/her responsibility, and
agrees to safeguard it against loss, theft, and fraudulent or unauthorized use.

7. Membership Fees. To be entitled to the CARD’s privileges and benefits, CARDHOLDER shall pay
Membership Fee as the ISSUER may require. ISSUER reserves the right to amend the privileges and
benefits of the CARD. All paid Membership Fees are non-refundable even if the privileges and benefits
are suspended or terminated, or even if CARDHOLDER cancels the CARD before its expiry date or fee
month.

8. Loss of the CARD. The Lost Card Protection (LCP) feature relieves the CARDHOLDER of any financial
liability resulting from fraudulent or unauthorized use of the CARD from the time the report of loss or
theft is received by BDO Customer Contact Center. Prior to the receipt of such report, CARDHOLDER
agrees to be held liable to ISSUER and to pay for any and all transactions, purchases, and charges
made or incurred from the use of the lost or stolen CARD. A lost card replacement fee shall be charged
to CARDHOLDER to cover the replacement cost of a lost CARD.

9. The Credit Limit. CARDHOLDER will be given a Credit Limit expressed in the Philippine currency,
inclusive of the Cash Advance Limit. Credit Limit refers to the maximum total amount of purchases,
cash advances, balance transfers, finance charges, service fees, penalties and other charges which
can be charged to the CARD. This will be CARDHOLDER’s maximum allowable outstanding balance,
at any given time, to be shared with all of his/her Supplementary CARDHOLDERs. CARDHOLDER
agrees that installment purchases form part of the approved Credit Limit unless a separate installment
limit is specifically designated by ISSUER, and the principal amount of any installment transaction shall
be debited from the available Credit Limit. ISSUER reserves the right to increase or decrease the
Credit Limit or Cash Advance Limit. Request for increase in Credit Limit may be accommodated
subject to submission of required documents.

Should the outstanding balance, at any time, exceed the approved Credit Limit, ISSUER reserves the
right to decline any transaction or suspend the CARD privileges of CARDHOLDER and his/her
 supplementary cards. The excess of the Credit Limit shall be considered immediately due and
demandable without need of further notice or demand.

If the CARD has a dual currency feature, CARDHOLDER’s individual Credit Limit will be shared
between his/her Peso and Dollar accounts. CARDHOLDER’s U.S. Dollar Credit Limit is the same as
his/her Philippine Pesos Credit Limit only expressed in U.S. Dollar, based on the ISSUER’s prevailing
rates. Local purchases will be billed in Philippine Pesos and posted in CARDHOLDER’s Peso account.
International (U.S. Dollar or other foreign currencies) purchases will be billed in U.S. Dollar and posted
in the CARDHOLDER’s Dollar account. ISSUER may also allow CARDHOLDER to use his/her dual
currency card for foreign transactions to be billed in the Dollar Account even if the Peso Account of
the dual currency card no longer has sufficient limit, provided that there is still an available limit in the
Customer Credit Limit.

In case ISSUER issues two (2) or more credit cards to the CARDHOLDER, ISSUER may give the
CARDHOLDER a separate Credit Limit for each card. The total of all credit limits (Customer Credit
Limit or CCL) becomes the maximum total amount that can be charged to a CARDHOLDER, or a
Shared Credit Card Limit (SCCL) for all existing and future credit cards issued by the ISSUER where
the SCCL is the same as the CCL. SCCL is the Credit Limit assigned to a CARDHOLDER across all
credit cards issued by the ISSUER.

In case of default in the payment of CARDHOLDER’s obligation on one or more CARDS, ISSUER may
at its sole discretion revoke CARDHOLDER’s right to use all or any of the CARDS and demand
immediate payment of all outstanding amounts under the CARDS.

10. Accredited Establishments. ISSUER shall not be liable to CARDHOLDER if, for any reason, the CARD
is not honored by an accredited establishment. ISSUER shall not be liable for any and all claims for
damages as a result of the refusal of any merchant to honor the CARD. Any dispute between
CARDHOLDER and the accredited establishment shall not affect CARDHOLDER’s obligation to the
ISSUER arising from the use of the CARD.

In cases of a return of goods, tickets, and/or services obtained through the use of the CARD where the
merchant permits a refund, the ISSUER will not be accountable for any loss on the part of the CARDHOLDER
due to foreign exchange difference between the transaction date and the refund posting date.

11. Statement of Account (SOA). SOA will be sent to CARDHOLDER’s email address provided in the card
application form or in the latest notice of change of email address in the records of ISSUER's Credit
Card Unit or at the available email address on record of CARDHOLDER with the ISSUER. A printed
form of the SOA shall only be sent to the CARDHOLDER’s registered billing address as indicated in the
card application form or in the latest notice of change of billing address in the records of ISSUER's
Credit Card Unit or at the available address on record of CARDHOLDER with the ISSUER only when: 1)
no email address was provided or available on record with ISSUER; or 2) CARDHOLDER requested to
receive a printed form. ISSUER may also send the SOA via other means of delivery.

CARDHOLDER shall examine the SOA and notify ISSUER in writing for any billing error, discrepancy or
question not later than thirty (30) calendar days from Statement Date. CARDHOLDER agrees that in
the event of any reported error or fraudulent transaction, ISSUER reserves the right to make a
correction in the SOA only after investigating and confirming such error or transaction within a
reasonable time. In case of non-receipt of SOA, CARDHOLDER must immediately inform the ISSUER
about it and ask for the amount due. CARDHOLDER agrees that the obligation to pay the amount due
on or before Payment Due Date is not in any manner dependent upon the receipt of the SOA.

All other Terms and Conditions stated in the SOA shall form an integral part of these Terms and
Conditions by way of reference. In case of conflict between the SOA and these Terms and Conditions,
the latter shall prevail.

12. Outstanding Balance and Minimum Amount Due. Outstanding Balance is the sum of the following: (a)
unpaid balance from the previous SOA; (b) new transactions posted within the current statement
period; (c) Fees and Charges; and (d) installment amortization/s. The Minimum Amount Due is the
amount to be paid by CARDHOLDER on or before the Payment Due Date. It is the sum of the following:

a. 3% of the outstanding balance less installment amortizations and new transactions posted within
the current statement period, or P200, whichever is higher
b. 3% of installment amortization
c. Overdue Amount
d. Over-Limit Amount
13. Card Payment. CARDHOLDER must pay in cleared funds the Outstanding Balance or at least the
 Minimum Amount Due as shown in the SOA on or before the due date (“Payment Due Date”) indicated
in the SOA. If the Payment Due Date falls on a Saturday or Sunday or a regular national holiday,
Payment Due Date is automatically moved to the next business day.

In case CARDHOLDER is issued two or more CARDS, CARDHOLDER authorizes ISSUER, to the extent
permitted by law, without any obligation on its part and without prior notice, to apply
CARDHOLDER’s payments to any of the CARD account of the CARDHOLDER. CARDHOLDER further
authorizes ISSUER to apply to any of the CARDHOLDER’s outstanding obligations under any other
agreements with ISSUER any payments made by CARDHOLDER or amounts due the CARDHOLDER
resulting from overpayments.

For payments made by CARDHOLDER in currency other than the billing currency, the payments will
be converted into the billing currency using ISSUER’s selling rate on the day payment was made.
Application of said payments will be in the following order: (a) interest/service charges, including late
payment charges, if any, and (b) principal amount.

14. Finance Charge. If CARDHOLDER opts to (a) pay the Minimum Amount Due, (b) pay any amount less
than the Outstanding Balance, or (c) make a cash advance transaction, CARDHOLDER shall be
deemed as availing against his/her credit line with ISSUER and agrees to pay the corresponding
finance charges on all obligations at a rate determined by ISSUER. The ISSUER may change the rate
from time to time and CARDHOLDER will be advised through the SOA or other means of
communication.

Using the average daily balance method (excluding current billing cycle purchase transaction), the
prevailing Finance Charge will be computed upon the following: the sum of (a) the Outstanding
Balance of the previous SOA as reflected in the current SOA from the start to the end of the current
billing period, and (b) Cash Advance and Cash Advance Fees posted during the current billing period
from transaction date to the end of the current billing period less any payments and credits posted
during the current billing period, from their posting dates to the end of the current billing period.

Any unpaid amount as of the Payment Due Date shall be deemed payable on the next Payment Due
Date. If CARDHOLDER pays the Outstanding Balance in full by its Payment Due Date, but previously
had an outstanding balance from the previous SOA reflected in the current SOA, the said outstanding
balance from the previous SOA will still incur Finance Charge computed from the start of the current
billing period up to the full payment date (“Residual Interest”). No Finance Charge will be computed
on any credit balance.

15. Late Payment Charge. If no payment is received on or before the Payment Due Date indicated in the
SOA or if payment made is below the Minimum Amount Due, a Late Payment Charge shall be
imposed for every month of delay or a fraction of a month’s delay. CARDHOLDER agrees to pay Late
Payment Charges or other charges for any overdue amount at a rate determined by the ISSUER.
Unpaid Late Payment Charges shall form part of the Outstanding Balance and shall continue to incur
Finance Charges every month until the balance is fully settled.

16. Fees and Charges. Fees and charges such as Finance Charge, Late Payment Charge, Membership
Fee, Cash Advance Fee, Gambling or Gaming Fee, overseas delivery fee, lost CARD replacement fee,
returned check penalty fee, refund fee, fee for closed accounts and/or accounts with insufficient
funds under an Auto Debit Arrangement (ADA) Facility, if applicable, and other applicable fees may be
charged to the CARD from time to time. ISSUER may revise the fees and charges mentioned in these
Terms and Conditions.

17. Delinquency. The CARD shall be deemed delinquent when the Outstanding Balance exceeds the
Credit Limit or when CARDHOLDER fails to pay at least the Minimum Amount Due on or before the
Payment Due Date indicated in the SOA. In case of delinquency, ISSUER shall have the right to
suspend or cancel CARD privileges, and the Outstanding Balance shall become immediately due and
demandable without notice or demand. CARDHOLDER shall continue to pay Membership Fees until
the obligation is fully settled.

18. Events of Default. CARDHOLDER shall be considered in default, irrespective of the reasons for its
occurrence and regardless of whether it is voluntary or involuntary, when any of the following events
occur:
a. CARD of the CARDHOLDER turns delinquent;
b. False information is provided in the CARD application form or required information is not disclosed;
c. ISSUER receives any legal process against a substantial portion of the property, income, assets of
CARDHOLDER;
d. CARDHOLDER is suspended or separated from employment or his business operations are
suspended or closed;
 e. CARDHOLDER is charged with, convicted, or is under investigation for violation of Republic Act No.
8484 (Access Devices Regulation Act of 1998) or the Revised Penal Code of the Philippines or any
other penal laws or regulations; or when ISSUER finds prima facie evidence to charge
CARDHOLDER with a violation of any of the provisions of the said laws or regulations;
f. CARDHOLDER fails to pay any other amount due and owed to ISSUER or its Related Companies, or
fails to fulfill any other undertakings or obligations to ISSUER or its Related Companies;
g. CARDHOLDER dies or becomes legally incapacitated or insolvent; or
h. An event or circumstance transpires that, in ISSUER’s reasonable opinion, will adversely affect the
CARDHOLDER’s performance or payment of obligations under these Terms and Conditions.
19. Consequences of Default. The following shall be the consequences of default, whether singly,
concurrently, or successively:
a. The entire unpaid obligation and all other fees, charges and amounts payable to ISSUER shall
become due and payable without demand or notice of any kind, all which are deemed expressly
waived by CARDHOLDER;
b. Pursuant to the provisions of Articles 1278 to 1290 of the New Civil Code of the Philippines, ISSUER
may, and is hereby authorized by the CARDHOLDER to set off as full or partial payment, and/or
withhold, to the extent permitted by law, at ISSUER’s option and without need of prior notice, all
monies, funds, and/or proceeds of securities, investments or receivables which may come into the
possession or control of the ISSUER and/or its Related Companies, to apply the same in satisfying
any or all obligations of the CARDHOLDER to the ISSUER, whether left with them for safekeeping
or otherwise, or coming into any of their hands in any way, to settle any and all obligations of the
CARDHOLDER to the ISSUER. CARDHOLDER irrevocably authorizes ISSUER and/or its Related
Companies to debit such amounts as may be necessary to implement this provision from any of the
CARDHOLDER’s accounts with the ISSUER and/or its Related Companies, immediately after
which due notice shall be sent to the CARDHOLDER. CARDHOLDER further authorizes ISSUER to
hold the release of documents, including without limitation, collateral documents, in the
possession or control of the ISSUER and/or Related Companies until any or all obligations of the
CARDHOLDER to the ISSUER is satisfied. In addition, all such properties, receivables or securities
in the possession or control of the ISSUER and/or its Related Companies are hereby ceded,
transferred and conveyed by way of assignment unto ISSUER in order that the same may be used
to satisfy any and all obligations of the CARDHOLDER to the ISSUER in accordance with this
provision. For such purpose, and to effectively carry out the powers herein granted,
CARDHOLDER hereby unconditionally or irrevocably names and constitutes ISSUER and/or its
Related Companies to be his/her true and lawful attorney-in-fact, with full power of substitution,
to do or cause to be done any and all acts that are necessary to carry out the purposes of this
paragraph, including the power to sell in accordance with law, based on zonal value or fair market
value for real or personal properties, respectively, without the need for any further notice, demand
or deed, and to apply the proceeds of the sale to the satisfaction of the CARDHOLDER’s
obligations to the ISSUER. The appointment of ISSUER and/or its Related Companies is coupled
with interest and is, therefore, irrevocable until any and all obligations to the ISSUER are fully
settled. For the foregoing purposes, the CARDHOLDER hereby waives his/her rights in favor of the
ISSUER and/or its Related Companies under Republic Act 1405 (The Bank Secrecy Act of 1955), as
amended. Section 55 of Republic Act 8791 (The General Banking Law of 2000), as amended,
Republic Act 6426 (Foreign Currency Deposit Act of the Philippines of 1974), as amended, Republic
Act 10173 (Data Privacy Act of 2012) and other laws/regulations, including all subsequent
amendments or supplements thereto, relative to the confidentiality or secrecy of bank
deposits/accounts, placements, investments and similar or related assets in the custody of the
ISSUER and/or its Related Companies. CARDHOLDER shall hold ISSUER and/or its Related
Companies, their directors, officers, employees, representatives and agents free and harmless
from any liability arising from ISSUER’s, and/or its Related Companies’ exercise of their remedies
and authorities hereunder, or from any action taken by ISSUER and/or its Related Companies on
the basis of and within the framework of the foregoing appointment.
20. CARD Suspension, Cancellation, Termination and Non-renewal. ISSUER may, without need of
prior notice to CARDHOLDER, suspend, cancel, or terminate the CARD or its privileges, or not to
allow renewal of the CARD upon expiry for reasons such as, but not limited to: (a) upon happening of
an Event of Default enumerated in Section 18; (b) ISSUER makes a reasonable determination that it
may no longer service the requirements of the CARDHOLDER; and (c) such other instances
analogous to the foregoing. Any outstanding balance, including unbilled installment amortization, at
such time shall be considered due and demandable.
CARDHOLDER may, at any time, terminate his/her CARD by written notice to ISSUER or by calling
BDO Customer Contact Center even without returning the CARD to ISSUER but the termination is
subject to the immediate payment of any and all obligations incurred in connection with the use of
 the CARD. CARDHOLDER should destroy the CARD, otherwise, CARDHOLDER shall become liable to
ISSUER for any and all fraudulent/unauthorized charges and transactions made on the CARD.
21. Collection. Should the CARDHOLDER’s unpaid obligations under the CARD (“Account”) be endorsed to an
agency for collection, ISSUER shall inform CARDHOLDER in writing, at least seven (7) days prior to actual
endorsement, the names and contact details of the agency to whom the account is endorsed or transferred.
If collection of Account is referred to a collection agency or enforced through court action,
CARDHOLDER agrees to pay the costs of collection or attorney’s fees, or both, equivalent to 25% of
the unpaid balance (including all finance and penalty charges). In addition to whatever damages
incurred by ISSUER, an additional amount equivalent to 25% of the unpaid balance, exclusive of
litigation expenses and judicial cost, shall be charged to CARDHOLDER as liquidated damages.
22. Compliance with Laws and Regulations. CARDHOLDER agrees to comply with all laws and regulations
related to the use of the CARD. CARDHOLDER further agrees not to use the CARD for illegal purposes
or for the purchase of items or goods whose importation in the Philippines is disallowed under the
provisions of BSP Circular No. 1389, as amended, and all other circulars, laws, rules and regulations
pertaining to importation. CARDHOLDER also agrees and warrants that the proceeds of any Cash
Advance availed abroad shall not be used for foreign investments or payment of foreign loans or for any
other purpose in violation of any existing foreign exchange rules and regulations.
23. Discretion. Without giving any reason or notice, and without prejudice to the other provisions here,
ISSUER has absolute discretion: (a) to refuse to approve any proposed CARD transaction even if sufficient
credit is available; (b) to limit the number or amount of gambling or gaming transactions even if sufficient
credit is available; (c) to introduce, amend, vary, restrict, terminate, or withdraw the benefits, services,
facilities, and privileges in respect of, or in connection with the CARD, whether specifically relating to
CARDHOLDER or generally to all or specific cardholders; (d) to limit the number of CARDHOLDER’s
purchases or cash advances in a day; (e) to require CARDHOLDER to contact ISSUER or temporarily
suspend CARD privileges in case ISSUER detects any unusual or suspicious activity; or (f) to automatically
enroll the CARDHOLDER in a facility to secure online transactions.
24. Methods of Communication. CARDHOLDER authorizes ISSUER to rely upon and act in accordance
with any notice, instruction or other communication which may be given by telephone, facsimile,
email, SMS or other means by CARDHOLDER or on his/her behalf (the “Instructions”) which ISSUER
believes in good faith to have been made by the CARDHOLDER or upon his/her instructions or for
his/her benefit. ISSUER reserves the right to require the Instructions to be contained or sent in a
particular form or the submission of supporting document/s, before it may decide to act or not to act
upon the Instruction and requests received from the Principal Cardholder only.
CARDHOLDER irrevocably undertakes to indemnify ISSUER against all losses, claims, actions,
proceedings, demands, damages, costs and expenses of whatever nature, arising out of or in
connection with the ISSUER’s implementation of the Instruction.
Any instruction given by CARDHOLDER to ISSUER may be treated by ISSUER as valid and effective
until ISSUER receives from CARDHOLDER a written notice terminating or withdrawing the same, save
that such termination or withdrawal will not release CARDHOLDER from the liability and indemnity
obligation set forth above, with respect to any act performed by ISSUER in accordance with such
Instruction, prior to its termination/withdrawal.
25. Telephone Communications. CARDHOLDER agrees that ISSUER may tape or record all telephone
communications. CARDHOLDER likewise agrees and expressly consents that such taped or recorded
communication may be used by ISSUER or any third party, for any purpose, particularly as evidence in
any judicial or administrative proceeding.
26. Notices and Change of Address and Other Data. Notices shall be deemed received by
CARDHOLDER on the date of receipt if delivered by courier; after five (5) days from posting, if sent by
mail; on the date of transmission report confirming delivery, if sent by facsimile; on the date of
sending, if sent by SMS or email. CARDHOLDER shall immediately notify ISSUER, through the BDO
Customer Contact Center, of any change in billing address, email address, mobile number and other
data previously indicated in the CARD application. Until ISSUER, through the BDO Customer Contact
Center, is notified of such changes, ISSUER will continue to use the current CARDHOLDER
information and data on file with it, and notices shall be deemed received by CARDHOLDER when
sent to the available information of the CARDHOLDER on file with the Credit Card Unit of the ISSUER.
CARDHOLDER undertakes to notify ISSUER of any additional means of communicating with
CARDHOLDER aside from those disclosed in his/her CARD application or in the latest notice of
change of his/her address and other data. CARDHOLDER authorizes ISSUER, at its discretion, but
 without any obligation to do so, to secure information from other available records of the ISSUER, or
from third parties such as but not limited to utility companies, insurers and financial intermediaries,
and to receive information on how and where CARDHOLDER can be contacted.
27. Limitation of Liability. CARDHOLDER agrees to indemnify and render ISSUER, its directors, officers,
employees, agents and assigns free and harmless from and against any claim, cause of action, suit,
liability, and loss or damage of whatever nature that may arise as a result of, or in connection with the
use of the CARD and the transactions made with it.
In the event of any action filed by or on behalf of CARDHOLDER against ISSUER in relation to the CARD
and its use, CARDHOLDER agrees that ISSUER’s liability shall not exceed the amount of P1,000.00 or
the reasonable actual and direct damages proven to have been suffered by CARDHOLDER, whichever
is lesser. In no event shall ISSUER be liable for any special, consequential, or indirect damages suffered
by CARDHOLDER even if ISSUER has been advised of the possibility thereof.
The above provision shall survive the termination, cancellation, or suspension of the CARD.
28. Venue of Actions. Venue of any action shall be in the proper courts of MetroManila.

29. Non-Waiver of Rights. No failure or delay on the part of ISSUER in exercising any right or power given
here shall operate as a waiver of that right or power, and nor shall any partial or single exercise of any
such rights or powers preclude any of the other rights or powers provided here. No waiver by ISSUER
of any of its rights or powers under these Terms and Conditions shall be deemed to have been made
unless expressed in writing and signed by its duly authorized representative.
30. Amendments. ISSUER reserves the right to amend these Terms and Conditions at any time and for
whatever reason it may deem proper, and any such amendment shall be binding upon CARDHOLDER
upon notice by publication or other means of communication, electronic or otherwise.
31. Assignment and Waiver. CARDHOLDER agrees that ISSUER, without notice to CARDHOLDER, may
assign, discount, or otherwise transfer part or all of its rights or obligations here or under any CARD
transaction. In the event of such assignment, CARDHOLDER irrevocably agrees not to assert against
the assignee set-off rights of any obligations that may be owed by ISSUER to CARDHOLDER.
CARDHOLDER may not assign his/her rights and obligations under these Terms and Conditions
without ISSUER’s prior written consent.
32. Taxes, Fees and Expenses. CARDHOLDER agrees to assume for his/her sole account any and all
taxes, fees and expenses that may be due or payable in connection with the issuance and use of the
CARD or with any other credit facilities granted by ISSUER in connection with the CARD.
33. CARDHOLDER Complaint. Any complaint regarding the CARD or its use, shall be communicated to
the BDO Customer Contact Center. If ISSUER deems it necessary, ISSUER will conduct an
investigation of the complaint for its prompt resolution and communicate its findings to
CARDHOLDER. CARDHOLDER agrees to fully cooperate with any such investigation by providing
the necessary or required data, information, and documents. For concerns, CARDHOLDER may
proceed to his/her branch of account, or call BDO Customer Contact Center at (02) 8631-8000. To
learn more about BDO Customer Assistance Mechanism, CARDHOLDER may visit
bdo.com.ph/consumer-assistance.
34. Submission of ITR and Waiver of Confidentiality of CARDHOLDER Information. Before the CARD
may be issued or upon its renewal or extension or upon the request of ISSUER during the CARD’s
effectivity, CARDHOLDER shall submit to ISSUER a copy of his/her most recent Income Tax Return
(“ITR”) or, if CARDHOLDER is a fixed income employee, a copy of his/her most recent Bureau of
Internal Revenue (“BIR”) Form 2316 (Certificate of Income Tax Withheld on Compensation) as filed by
his/her employer with the BIR, then stamped “RECEIVED” by the BIR or its authorized agent bank.
CARDHOLDER likewise irrevocably authorizes ISSUER to obtain a copy of such ITR or such BIR Form
2316 from the BIR or any reliable or competent source, and to conduct random verification with the
BIR to establish authenticity of the ITR or the BIR Form 2316 and its accompanying financial
statements or documents. For this purpose, CARDHOLDER waives in favor of ISSUER the
confidentiality of CARDHOLDER information in those documents.
35. No PDIC Coverage. The CARD is not a deposit account and is not covered by the Philippine Deposit
Insurance Corporation (PDIC).
BDO Unibank, Inc. is regulated by the Bangko Sentral ng Pilipinas: Tel. No. (02) 8708-7087; Email: [email protected]
The BDO, BDO Unibank, and other BDO-related trademarks are owned by BDO Unibank, Inc.

REVISED AS OF JANUARY 2021