X3 Efor 9001 Servgd
X3 Efor 9001 Servgd
X3 Efor 9001 Servgd
Fiery X3e
SERVICE GUIDE
For CF9001
Copyright © 2001 Electronics For Imaging, Inc. All rights reserved.
This publication is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose
without express prior written consent from Electronics For Imaging, Inc., except as expressly permitted herein. Information in this document is subject to change
without notice and does not represent a commitment on the part of Electronics For Imaging, Inc.
The software described in this publication is furnished under license and may only be used or copied in accordance with the terms of such license.
Patents: 5,867,179; 5,835,788; 5,666,436; 5,553,200; 5,543,940; 5,537,516; 5,517,334; 5,506,946; 5,424,754; 5,343,311; 5,212,546; 4,941,038; 4,837,722;
4,500,919, D406, 117
Trademarks
EFI, the EFI logo, Fiery, the Fiery logo, Fiery Driven, the Fiery Driven logo, EFICOLOR, ColorWise, and Rip-While-Print are trademarks registered in the U.S.
Patent and Trademark Office. Fiery ZX, Fiery X2, Command WorkStation, AutoCal, Starr Compression, Memory Multiplier, NetWise, and VisualCal are
trademarks of Electronics For Imaging, Inc.
Adobe, the Adobe logo, Adobe Illustrator, PostScript, Adobe Photoshop, Adobe Separator, and Adobe PageMaker are trademarks of Adobe Systems Incorporated,
registered in certain jurisdictions. EPS (Encapsulated PostScript) is a trademark of Altsys Corporation. Apple, the Apple logo, AppleShare, AppleTalk, EtherTalk,
LaserWriter, and Macintosh are registered trademarks, and MultiFinder is a trademark of Apple Computer, Inc. Microsoft, MS, MS-DOS, and Windows are
registered trademarks of Microsoft in the US and other countries. QuarkXPress is a registered trademark of Quark, Inc. Times, Helvetica, and Palatino are
trademarks of Linotype AG and/or its subsidiaries. ITC Avant Garde, ITC Bookman, ITC Zapf Chancery, and ITC Zapf Dingbats are registered trademarks of
International Typeface Corporation. Ethernet is a registered trademark of Xerox Corporation. NetWare and Novell are registered trademarks and Internetwork
Packet Exchange (IPX) is a trademark of Novell, Inc. UNIX is a registered trademark of UNIX System Laboratories, a wholly owned subsidiary of Novell, Inc.
PANTONE is a registered trademark of Pantone, Inc. Matchprint is a trademark of Imation Corp.
All other terms and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.
Legal Notices
APPLE COMPUTER, INC. (“APPLE”) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE APPLE SOFTWARE.
APPLE DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE
OF THE APPLE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE
RISK AS TO THE RESULTS AND PERFORMANCE OF THE APPLE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED
WARRANTIES IS NOT PERMITTED BY SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL,
INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF
BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE APPLE SOFTWARE EVEN IF APPLE
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Apple’s liability to you for actual damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort [including negligence],
product liability or otherwise), will be limited to $50.
For civilian agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (a) through (d) of the
commercial Computer Software Restricted Rights clause at 52.227-19 and the limitations set forth in Electronics For Imaging, Inc.’s standard commercial
agreement for this software. Unpublished rights reserved under the copyright laws of the United States.
Declaration of Conformity
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
WARNING: FCC Regulations state that any unauthorized changes or modifications to this equipment not expressly approved by the manufacturer could void
the user’s authority to operate this equipment.
System Product CF9001 + Fiery X3e CF9001, CF9001 Options: AFR-12, ST-103, S-105, C-101, AD-7, I/F Kit G, ADF KIT
Name
Compliance M00913C1
Report Number
This device must be used with shielded interface cables. The use of non-shielded cable is likely to result in interference with radio communications and is
prohibited under EC Directives.
Electronics for Imaging, Inc. grants to you a non-exclusive, non-transferable license to use the software and accompanying documentation (“Software”) included
with the Fiery X3e you have purchased, including without limitation the PostScript® software provided by Adobe Systems Incorporated.
You may:
a. use the Software solely for your own customary business purposes and solely with Fiery X3e;
b. use the digitally-encoded machine-readable outline and bitmap programs (“Font Programs”) provided with Fiery X3e in a special encrypted format (“Coded
Font Programs”) to reproduce and display designs, styles, weights, and versions of letters, numerals, characters and symbols (“Typefaces”) solely for your own
customary business purposes on the display window of the Fiery X3e or monitor used with Fiery X3e;
c. use the trademarks used by Electronics for Imaging to identify the Coded Font Programs and Typefaces reproduced therefrom (“Trademarks”); and
d. assign your rights under this Agreement to a transferee of all of your right, title and interest in and to Fiery X3e provided the transferee agrees to be bound by
all of the terms and conditions of this Agreement.
Proprietary Rights
You acknowledge that the Software, Coded Font Programs, Typefaces, Trademarks and accompanying documentation are proprietary to Electronics For Imaging
and its suppliers and that title and other intellectual property rights therein remain with Electronics For Imaging and its suppliers. Except as stated above, this
Agreement does not grant you any right to patents, copyrights, trade secrets, trademarks (whether registered or unregistered), or any other rights, franchises or
licenses in respect of the Software, Coded Font Programs, Typefaces, Trademarks or accompanying documentation. You may not adapt or use any trademark or
trade name which is likely to be similar to or confusing with that of Electronics For Imaging or any of its suppliers or take any other action which impairs or
reduces the trademark rights of Electronics For Imaging or its suppliers. The trademarks may only be used to identify printed output produced by the Coded Font
Programs. At the reasonable request of Electronics For Imaging, you must supply samples of any Typeface identified with a trademark.
Confidentiality
You agree to hold the Software and Coded Font Programs in confidence, disclosing the Software and Coded Font Programs only to authorized users having a need
to use the Software and Coded Font Programs as permitted by this Agreement and to take all reasonable precautions to prevent disclosure to other parties.
Remedies
Unauthorized use, copying or disclosure of the Software, Coded Font Programs, Typefaces, Trademarks or accompanying documentation will result in automatic
termination of this license and will make available to Electronics For Imaging other legal remedies.
Except for the above express limited warranty, Electronics For Imaging makes and you receive no warranties or conditions on the Products, express, implied, or
statutory, and Electronics For Imaging specifically disclaims any implied warranty or condition of merchantability or fitness for a particular purpose.
EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY, ELECTRONICS FOR IMAGING MAKES AND YOU RECEIVE NO WARRANTIES
OR CONDITIONS ON THE SOFTWARE OR CODED FONT PROGRAMS, EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION
OF THIS AGREEMENT OR COMMUNICATION WITH YOU, AND ELECTRONICS FOR IMAGING SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Electronics For Imaging does not warrant that
the operation of the software will be uninterrupted or error free or that the Software will meet your specific requirements.
Limitation Of Liability
IN NO EVENT WILL ELECTRONICS FOR IMAGING OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING LOSS OF DATA, LOST
PROFITS, COST OF COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FROM THE USE OF
THE SOFTWARE, CODED FONT PROGRAMS OR ACCOMPANYING DOCUMENTATION, HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY. THIS LIMITATION WILL APPLY EVEN IF ELECTRONICS FOR IMAGING OR ANY AUTHORIZED DEALER HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE. YOU ACKNOWLEDGE THAT THE PRICE OF THE UNIT REFLECTS THIS ALLOCATION OF RISK.
BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Export Controls
You agree that you will not export or re-export the Software or Coded Font Programs in any form without the appropriate United States and foreign government
licenses. Your failure to comply with this provision is a material breach of this Agreement.
Government Use
Use, duplication or disclosure of the Software by the United States Government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the Rights in
Technical Data and Computer Software clause at DFARS 252.227-7013 or in subparagraphs (c) (1) and (2) of the Commercial Computer Software—Restricted
Right Clause at 48 CFR 52.227-19, as applicable.
General
This Agreement will be governed by the laws of the State of California.
This Agreement is the entire agreement held between us and supersedes any other communications or advertising with respect to the Software, Coded Font
Programs and accompanying documentation.
If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.
If you have any questions concerning this Agreement, please write to Electronics For Imaging, Inc., Attn: Licensing Dept. or see Electronics For Imaging’s web
site at www.efi.com.
Chapter 1: Introduction
Features 1-1
How the Fiery X3e operates 1-2
Fiery X3e printing 1-3
User software 1-3
Fiery WebTools 1-3
i
Contents
Index
ii
About this guide
Preface The Service Guide is intended for certified Fiery X3e™ and copier service technicians
installing or servicing a Fiery X3e. If you have not received installation and service
certification, you should not attempt to install or service a Fiery X3e. Electronics for
Imaging, Inc. does not warrant the performance of the Fiery X3e if installed or serviced
by non-certified personnel.
• “Preface”
Gives general information about this guide and general information that you should
know before you attempt to install or service the Fiery X3e.
• Chapter 1, “Introduction”
Provides an overview of the Fiery X3e.
Customers should not use the technical service documentation. Do not leave this guide
behind after you make a service call.
iii
Preface
The term “Operation Panel” describes the separate Fiery X3e Operation Panel attached
to the front of the copier. It includes LEDs, a display window, and several control keys.
The term “PC” refers to any IBM PC or compatible computer running Windows over
MS-DOS.
The term “HDD” refers to the hard disk drive that is part of the Fiery X3e assembly.
The term “Fiery X3e” refers to the functional module that supports network printing
and associated features for the copier.
N OTE : The note indicator highlights important messages and additional information.
The caution icon indicates a need for special care and safety when handling the
equipment.
Precautions
Always observe the following general precautions when installing and servicing the
Fiery X3e assembly:
iv
Precautions
4. Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the copier.
Static is always a concern when servicing electronic devices. It is highly unlikely that the
area around the copier is static-free. Carpeting, leather-soled shoes, synthetic clothing
fibers, silks, and plastics may generate a static charge of more than 10,000 volts. Static
discharge is capable of destroying the circuits etched in silicon microchips, or
dramatically shortening their life span. By observing standard precautions, you may avoid
extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic
wristband, grounded at the same place as the antistatic mat. If that is not possible:
• Attach a grounding strap to your wrist. Attach the other end to a good ground.
• When you remove an electronic component, place it into an antistatic bag
immediately. Do not walk across a carpet or vinyl floor while carrying an unprotected
board.
• Leave new electronic components inside their antistatic bags until you are ready to
install them.
• When you unpack the electronic components, touch a metal area of the copier to
discharge the static on your body. Place the components on a grounded antistatic
surface, component-side up.
5. Avoid flexing a printed circuit board and handle it by opposing edges (not corners) only.
6. Never set a cup of coffee—or any liquid—on or near any components or the print device.
v
Preface
vi
1 Features
Chapter 1: The Fiery X3e provides computer connectivity and highly efficient color printing
capability for the copier. Users can print from networked computers running on
Introduction Microsoft Windows or Mac OS platforms. In addition, the Fiery X3e parallel port can
be used for printing directly from a PC.
Features
As an integral part of the printing system, the Fiery X3e enables users to:
• Send images over TCP/IP, Novell, and AppleTalk networks, or through the parallel
port for printing.
• Spool print jobs and select a printing priority for each job. Users can control spooled
print jobs sent to the Fiery X3e with remote user software running on networked PCs
and Mac OS computers.
• Print files in color or grayscale.
• Print PostScript, EPS, and PDF files.
• Use 136 resident fonts (117 Adobe Type 1 PostScript and 19 TrueType) plus two
Adobe Multiple Master fonts used for font substitution when printing PDF files. The
Fiery Downloader or any third-party LaserWriter downloader, such as the Adobe Font
Downloader, can be used to download additional fonts.
• Use built-in ColorWise™ color management and NetWise™ network features.
Networked computers
1-1
1
Introduction
Image data is sent from the Fiery X3e to the copier. Raster data is supplied to the laser in
the copier at full copier rated speeds in order to charge the drum and render the final
image on paper.
High-speed DIMMs (dual in-line memory modules) on the Fiery X3e board hold image
data during printing. Standard DIMM configuration is 192MB, upgradable to 384MB.
Two green LEDs visible at the Fiery X3e faceplate indicate network status. To indicate
link speed, the bottom LED is on at 100Mbps and off at 10Mbps. To indicate link
activity, the top LED blinks.
Board
PCI/
Memory
Networked Network Controller
computers interface
Parallel
PC interface
Memory &
PCI/RTC Interpreter CPU
Controller
BIOS
Battery Operation Operation
Panel Panel
interface Display
DC power
Power supply
PCI Bus
1-2
1
Fiery X3e printing
Users can print documents directly from the applications in which they were created.
In addition, the Fiery X3e offers an efficient way to print files that have been saved in
PostScript, EPS (Encapsulated PostScript), or PDF format. These files can be
downloaded directly to the Fiery X3e using the Fiery Downloader™, a remote utility
provided with Fiery X3e.
Through the parallel port, customers can print documents directly from applications
running on a stand-alone or networked PC. Files that have been saved in PostScript, EPS
(Encapsulated PostScript), or PDF format can also be printed to the parallel port from
Windows, including the MS-DOS window, without requiring the applications in which
the files were created.
User software
User software is provided on the User Software CD. The network administrator or the
user at the customer site is responsible for installing software onto computers that will use
the Fiery X3e over the network. For information on the contents of the User Software
CD, see the Getting Started manual for this product.
Fiery WebTools
For information on the Fiery WebTools, see the Job Management Guide, Printing Guide,
and Getting Started.
1-3
Chapter 2:
2 Status/Control overview
This section describes the Fiery X3e functions on the Fiery X3e Operation Panel. The
Fiery X3e Operation Panel is separate from the copier Operation Panel and is located on
Using the the left side of the copier. You will use the keys on the Fiery X3e Operation Panel to
Fiery X3e access and monitor different features of the Fiery X3e.
Operation Panel
Status/Control overview
Current status and Setup information are displayed on the Fiery X3e Operation Panel.
Print activity can be monitored in the display window and specific Fiery X3e functions
(such as printing a Test Page and installing or updating system software) are controlled
using the keys on the Fiery X3e Operation Panel. Two LEDs assist in providing status
information.
ABCDEFGHIJKLMNOP
0123456789abcdef
Control keys:
• Up and down arrow keys
• Left and right arrow keys
• Menu key
• Set key
• Cancel key
2-1
2
Using the Fiery X3e Operation Panel
Activity lights
The activity lights on the Fiery X3e Operation Panel indicate printer status and perform
the following Fiery X3e functions:
Activity
Description Condition
light
Ready Off Off when the Fiery X3e is off or starting up. (See
Release Notes if off in a normal state condition.)
Flashing green Flashes when the printer is processing or printing a
job or communicating with a remote computer.
Solid green Solid indicates normal state.
Message Off Off when no error is detected.
Flashing amber Flashes when there is an error that prevents printing
or scanning (see the Job Management Guide for
more information).
Solid amber Solid for more than 30 seconds may indicate a
communication error between the Fiery X3e and
the copier.
Keys
The control keys on the Fiery X3e Operation Panel allow you to navigate the various
screens and to send commands. Usually, the display window shows the name of the
screen on the first line and one menu item or message on the second line. The keys
perform the following functions:
Key Description
Menu Use to cycle through the Info screen and the runtime screens.
Set Selects the currently displayed menu item and proceeds to the next screen.
Use to scroll up the screen to the previous entry in a list or portion of a message.
When the top of the screen is reached, pressing the up arrow displays the bottom of
the screen.
Use to scroll down the screen to the next entry in a list or portion of a message.
When the bottom of the screen is reached, pressing the down arrow displays the top
of the screen.
Use to advance the cursor to the text-entry position to the right.
Use to backspace the cursor to the text-entry position to the left. In a text field, it
deletes the character to the left.
Cancel Use to cancel a function selected by the Set key and go back one step or to return to
the Info screen. Also, use to bypass start-up diagnostics. (When a job cancel message
is displayed during RIP or Print, press Set to cancel the job, not Cancel.)
2-2
2
Screens
Screens
While one or more jobs are being sent to the Fiery X3e, runtime information is displayed
on the Fiery X3e Operation Panel. If an Alert condition arises, the Alert screen is
displayed. Pressing the Menu key cycles from the Info screen to any active runtime
screens (RIP, Print, Alert). Press the Cancel key to return to the Functions screen. (On
the initial release of the Fiery X3e, using the Menu key to cycle through the runtime
screens may not be supported.)
Info
[Server Name]
Info screen
Functions
Print Pages RIP
Cancel Job
Functions screen
RIP screen
Print
Alert Cancel Job
Door Open
Print screen
Alert screen
Assuming all screens are active, the Menu key cycles through in this order:
• Info
• RIP
• Print
• Alert
• Functions
Info status screen—The first line of this screen displays the status of the Fiery X3e, for
example, Idle or Printing. Scrolling down displays the printer’s name on the network, the
amount of disk space available on the hard disk drive, and the current system software
2-3
2
Using the Fiery X3e Operation Panel
version. Normally, if no jobs are currently being processed or printed, the Info screen
displays Idle (a job may be between processes). The Info screen is the default screen.
Info
Server
Info Name
Ready
Idle
1944 MB 1.0
• RIP status screen—Allows you to cancel the job being processed. Displays the name of
the file, the name of the user who sent the job, the status, and the amount of the job in
kilobytes that has been processed so far. To cancel a job, display Cancel Job and press
the Set key.
RIP
Cancel Job
doc.eps
Jack D.
Busy ####K
• Print status screen—Allows you to cancel the job being printed. Displays the name of
the user who sent the job, the number of copies printed so far, and the number of
copies requested. To cancel a job, display Cancel Job and press the Set key.
Print
Cancel Job
Jane D.
Copies: 1/100
[Device Name]
Alert
Warming up...
[Device Name]
Functions
Print Pages
Suspend Printing
Resume Printing
Reboot Server
Run Setup
Run Diagnostics
Calibration
2-4
2
Screens
Functions screen
The Functions screen allows you to perform a variety of administrative functions that do
not affect print jobs of other users. To access the Functions screen, press the Menu key.
Use the up/down arrow keys to scroll through the list of menu items. Press the Set key
when the option you want to select is displayed. Press the Cancel key or do nothing to
return to the Info screen.
• Test Page—Prints the Test Page resident on the Fiery X3e hard disk drive. The
Test Page confirms that the Fiery X3e is properly installed in the copier and
allows you to view information about color and grayscale to troubleshoot
Fiery X3e functions. The following information also displays: Server name;
Printer name; Calibration Method, Date & Time; RGB Source Profile; Date &
Time; CMYK Simulation Profile; Simulation Method; RGB Separation; and
Compression. For more information see the user documentation set.
• Configuration—Prints the current device configuration, including information
about all current Setup settings, calibration profile, and the Ethernet address of
the Fiery X3e board.
• Job Log—Prints the log of the last 55 jobs. For more information about the job
log, see the Configuration Guide.
• Control Panel Map—Prints the Fiery X3e Menu Map, useful when navigating
through the different Fiery X3e Setup screens.
• Color Charts—Prints the color reference charts, including swatches of the RGB,
CMY, and Pantone colors available from the Fiery X3e.
• Font List—Prints a list of all the fonts resident on the Fiery X3e hard disk drive.
Suspend Printing— This option interrupts the current print job so you can use the copier
to make copies. If it has not finished processing, the RIP will continue but the job will
not print. You can then select Resume Printing.
Resume Printing—Resumes printing after interrupting the print job in order to make
copies.
Reboot Server—Shuts down all printing activity properly and then restarts the Fiery X3e.
Access to Fiery X3e Setup options are made available at this time. The option Shut Down
System shuts down the system properly so that you can safely power off the copier.
2-5
2
Using the Fiery X3e Operation Panel
Run Setup—Configure the Fiery X3e for specific options at startup and save the settings
on the Fiery X3e. Certain options may be required in order to connect to networked
computers. See the Configuration Guide for more information.
2-6
Chapter 3:
3 Overview
Generally, the Fiery X3e assembly does not require regular maintenance. Use the
procedures in this chapter to inspect, remove, reseat, or replace major hardware
Service components and also to install system software.
Procedures
Overview
This chapter includes information on the following:
For how to remove and replace the entire Fiery X3e assembly, see other documentation.
See Figure 3-1 on page 3-2 for an overview of Fiery X3e board components.
Replacement parts are available from your authorized service representative.
Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the copier. Before performing the procedures described in this chapter,
review “Precautions” on page xii and “Tools you will need” on page xiv.
The Fiery X3e system software is installed on the hard disk drive at the factory. You will
need to re-install system software if you:
1. From the Info screen, press the Menu key to display the Functions menu.
3. Scroll to display Shut Down System and press the Set key.
When the message says it is safe, power off the copier using the copier power switch.
3-1
3
Service Procedures
Key
1. Fiery X3e board 2
2. HDD
3. CPU cooling unit 4
4. DIMMs
5. Battery
6. Faceplate 3
7. Brackets (2)
7
5
3-2
3 Checking connections
Checking connections
The most common causes of hardware problems are faulty or loose connections. This
section describes copier connections to the Fiery X3e, external cable connections at the
Fiery X3e faceplate, and the Fiery X3e assembly.
TO CHECK CONNECTIONS
1. Attach an ESD grounding wrist strap, shut down the Fiery X3e (see page 3-1), and power
off the copier.
3. Make sure that all cables and DIMMs are properly aligned and well seated on their
Fiery X3e connectors. For connector and DIMM socket locations on the Fiery X3e, see
Figure 3-4 on page 3-9.
From To
Copier power supply Power connector on Fiery X3e (J303)
Copier video interface Video interface connector on Fiery X3e (J809)
Operation Panel Operation Panel connector on Fiery X3e board (J818)
CPU fan on Fiery X3e CPU fan connector on Fiery X3e (J821)
4. Check the HDD connection to the Fiery X3e connector J207. If the 4 screws are installed
properly from the Fiery X3e into the HDD, the connection is secure.
5. After tightening connections, if one or more Fiery X3e components are still not getting
power at power up, you may need to check the copier power supply.
3-3
3
Service Procedures
Category 3 or Category 5 unshielded twisted pair (UTP) network cable can be used for
10BaseT. Category 5 cable is required for 100BaseTX.
3-4
3 Checking connections
1. Shut down the Fiery X3e (see page 3-1) and power off the copier before connecting the
Fiery X3e to any network device.
2. Connect the network cable to the RJ-45 connector on the Fiery X3e (see Figure 3-2 on
page 3-4).
3-5
3 Service Procedures
The Fiery X3e can be connected to the network and to a parallel port device at the same
time. See Figure 3-2 on page 3-4.
An IEEE 1284 bi-directional cable is required. One end of the cable requires a male
IEEE 1284-C (36-pin mini-Centronics) connector for connecting to the Fiery X3e.
N OTE : For optimal performance, use a short cable. Longer cables may cause erroneous
operation.
3-6
3 Checking connections
1. Shut down the Fiery X3e (see page 3-1) and power off the copier before connecting the
Fiery X3e to a PC.
3. Connect a parallel (Centronics) cable to the 36-pin mini Centronics connector on the
Fiery X3e (see Figure 3-2 on page 3-4).
4. Connect the other end of the parallel cable to the parallel port of the PC.
If there is more than one parallel port connector on the back of the PC, ask the network
administrator to indicate the preferred parallel port to use for the copier.
Once you conclude all external connections are good, check the internal connections.
In order to service the Fiery X3e, you need to shut down and open the copier from the
side. See other documentation for instructions.
3-7
3
Service Procedures
When the Fiery X3e assembly is installed inside the copier, the connectors for external
devices are easily accessible from the faceplate.
When you remove the Fiery X3e assembly from the copier, you will find the Fiery X3e
board and its on-board HDD. The Fiery X3e board is attached to the faceplate. You do
not need to remove the faceplate in order to replace parts on the Fiery X3e.
Following are instructions for accessing, removing, and replacing Fiery X3e board
components including the CPU cooling unit, DIMMs, battery, and HDD.
Make sure you attach an ESD grounding wrist strap and follow standard ESD
(electrostatic discharge) precautions before following these procedures.
3-8
3 Fiery X3e assembly
4 13
12
2 11
7 3
15
14
10
5
6 9
14
8
13
3-9
3 Service Procedures
1. Shut down the Fiery X3e (see page 3-1) and power off the copier.
2. Open the copier and remove the Fiery X3e assembly as described in other
documentation.
3. Lay the board on a flat surface. Unplug the CPU fan cable from board connector J821.
To remove the fan cable, gently pull the cable connector straight out from the on-board
connector (see the following figure).
3-10
3 4.
Replacing Fiery X3e board components
Lay the board upside down on a flat surface and dislodge each cooling unit pin from the
hole in the board.
From the bottom of the board, use your fingers or needlenose pliers to squeeze the pin
together then push the pin into the hole. Each pin is slotted and has a lip to secure it to
the board. Squeezing the slotted pin together enables you to dislodge it from the hole in
the board. Allow the pins to remain connected to the cooling unit.
N OTE : Make sure not to apply excessive pressure on the board. When using needlenose
pliers, orient the pliers perpendicular to the board in order to keep from scraping any
board components or circuitry.
5. Remove the CPU cooling unit, noting its orientation on the CPU.
1. Position the CPU cooling unit over the board holes around the CPU.
Orient the cooling unit so that the fan cable will not be stretched when connected to the
on-board connector J821.
2. Attach the CPU cooling unit to the board by pushing each of the four pins through the
hole so that the lip of each pin snaps into place on the bottom of the board.
3. Plug the CPU fan cable into the 3-pin board connector J821.
The fan cable connector is keyed to ensure proper connection.
3-11
3 Service Procedures
DIMMs
Each DIMM (dual in-line memory module) is held in place by levers at each end of its
socket on the Fiery X3e board. See Figure 3-1 on page 3-2. In the initial configuration,
the outer slot J819 holds a 64MB DIMM and the inner slot J820 holds a 128MB
DIMM, for a total capacity of 192MB. The maximum that the Fiery X3e can hold is
384MB. To upgrade to 256MB, replace the DIMM in the outer slot with a 128MB
DIMM. For 384MB, replace the DIMM in the outer slot with a 256MB DIMM.
1. To release a DIMM, push outward on the lever on each side of the DIMM.
See the following figure.
DIMM
Lever
Lever
DIMM notches
2. Slide the DIMM out of the angled socket at the same angle as the socket and set it aside.
DIMMs of different memory capacity look alike so take note where you place loose
DIMMs.
3. To install a DIMM, slide it into the socket at the same angle as the socket. Push the
DIMM into the socket until the levers snap into place.
Make sure that the levers close securely around the ends of the DIMM and that the
DIMM is fully seated in its socket. Avoid flexing the board while you firmly seat the
DIMM in its socket. The DIMM fits the socket only one way. The two notches on the
bottom of the DIMM should line up with the notches in the socket.
3-12
3 Replacing Fiery X3e board components
Battery
The battery on the Fiery X3e board is located at BT200, near the DIMMs. To replace it,
use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).
CAUTION: There is danger of explosion if the battery is replaced with the incorrect type.
Replace only with the same type recommended by the manufacturer. Dispose of used
batteries according to the manufacturer's instructions.
ACHTUNG: Es fbesteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen
Typs ersetzt wird. Als Ersatz dürfen nur vom Hersteller empfohlene Batterien gleichen
oder ähnlichen Typs verwendet werden. Verbrauchte Batterien müssen entsprechend den
Anweisungen des Herstellers entsorgt werden.
1. Locate the battery on the Fiery X3e (see Figure 3-4 on page 3-9).
Battery
+
Socket
Clip
3. Pull the battery out of its socket and release the clip.
4. To insert a new battery, slide the battery into the socket under the clip with the positive
(+) side facing up.
Make sure the clip holds the battery securely in the socket.
3-13
3
Service Procedures
Instructions for installing system software are provided to service technicians in separate
kits and also are included in this guide.
Proper handling
Handle the hard disk drive with care:
• Use proper ESD practices when grounding yourself and the Fiery X3e.
• Keep magnets and magnetic-sensitive objects away from the HDD.
• Do not remove the screws on top of the HDD. Loosening these screws voids the
warranty.
• Never drop, jar, or bump the HDD.
• Handle the HDD by its sides and avoid touching the printed circuit board assembly.
• Allow the HDD to reach room temperature before installation.
Before you decide that the hard disk drive needs to be replaced, make sure that all cables
are connected properly.
If the hard disk drive needs to be replaced, you’ll need to install the system software on
the new hard disk drive. (Replacement drives are shipped without Fiery X3e system
software installed.)Make sure you attach an ESD grounding wrist strap and follow
standard ESD (electrostatic discharge) precautions before handling Fiery X3e
components.
3-14
3 Replacing Fiery X3e board components
1. If you removing this HDD in order to replace it with a new one, print the following from
the Functions menu (if possible):
• Font List—details what fonts are resident on the Fiery X3e HDD. Along with the
fonts that are provided on the System Software CD, the customer may have installed
additional fonts that will be deleted when the system software is installed.
2. Shut down the Fiery X3e as described on page 3-1 and power off the copier.
3. Remove the Fiery X3e assembly from the copier as described in other documentation.
4. Remove the four screws that secure the HDD to the board from the bottom of the board.
Set the screws aside.
HDD
J207
3-15
3 Service Procedures
Make sure you attach an ESD grounding wrist strap and follow standard ESD
(electrostatic discharge) precautions before handling Fiery X3e components.
3. Observe the alignment of holes in the HDD with holes in the board. Secure the HDD to
the board with four screws on the bottom of the board. (See Figure 3-8 on page 3-15).
Using the wrong screw holes could damage the Fiery X3e board.
3-16
3 Restoring Fiery X3e functionality after service
2. Install the Fiery X3e in the copier and reassemble the copier as described in other
documentation.
3. Before you leave the customer site, verify Fiery X3e operation as outlined below.
3-17
3
Service Procedures
System Software
The Fiery X3e System Software CD includes one system software file to be installed over
the parallel port of the Fiery X3e.
• Job Log—The list of jobs in the Job Log and any jobs in the queues are deleted. The
network administrator at the customer site can save a current list of jobs (not the actual
job) from the Job Log using Fiery Spooler or WebSpooler.
• Fonts—All fonts that the customer has installed on the Fiery X3e are deleted. Only
resident fonts will be restored during system software installation. Fiery Downloader
can be used to reinstall additional fonts.
To determine which additional fonts were downloaded to the Fiery X3e, print the Font
List before you format the HDD and again after you complete the system software
installation. Any fonts not listed after installation will need to be reinstalled. See the
Printing Guide for more information.
3-18
3
System Software
• A PC with Windows 98
• A CD-ROM drive built in or attached
• At least 400MB of disk space free
• Support for ECP mode on the parallel port
• IEEE 1284 bi-directional parallel cable (maximum 6 feet long)
One end of the parallel cable requires a male connector for connecting to the female
mini-Centronics connector on the Fiery X3e.
The PC will need to be configured so the parallel port mode in the BIOS is set to ECP.
When you access the PC BIOS to set the parallel port mode to ECP, you may discover
that ECP is the default mode, or you may discover that ECP mode is not supported at
all. If ECP is not supported, you can either install an add-in board (not provided), use a
different PC, or opt for a much slower installation using Compatibility Mode.
In addition to accessing the BIOS, setting up the PC also requires certain port and
printer settings in Windows 98. Before you begin installing system software, follow the
procedure for setting up the PC.
3-19
3 Service Procedures
TO SET UP THE PC
1. Access the PC BIOS and make sure that Parallel Port Mode is set to ECP.
Power on the PC and immediately press the key indicated on your monitor for entering
the BIOS (or a likely key if it is not indicated). Pressing a likely key repeatedly (ESC,
DEL, F1, or a combination) may interrupt the starting of Windows and access the BIOS
or give you directions for accessing the BIOS.
Once in the BIOS, you may have to scroll through several screens to reach the settings for
the parallel port. After setting the Parallel Port Mode to ECP, save your changes and exit
the BIOS.
2. Install the PostScript printer driver for the Fiery X3e from the User CD in the Windows
98 subdirectory.
This driver supports IEEE 1284 fast bi-directional throughput over an ECP parallel
port and allows you to configure all port and spool settings required for a successful
installation. You may skip this step if a comparable printer driver is already installed
on the PC. See Getting Started for directions on installing printer drivers.
3. In Windows 98, click the Start button, point to Settings, and click Printers.
4. Click the icon for the printer and choose Properties from the File menu.
5. Click the Details tab and make sure the box “Print to the following port:” reads exactly
as follows: LPT 1: (ECP Printer Port).
If this box reads LPT 1: (Printer Port) instead of LPT 1: (ECP Printer Port), the LPT1 port
settings in the BIOS for ECP mode have not been configured. Reboot the PC to reenter
the BIOS and set the parallel Port Mode to ECP. Compatibility mode will work but the
installation will take much longer.
6. Click Spool Settings and select “Spool print jobs so program finishes printing faster,”
“Start printing after first page is spooled,” and, if it is not greyed out, “Disable bi-
directional support for this printer.” Then click Apply and click OK.
N OTE : The “Start printing after first/last page is spooled” setting generally does not affect
this procedure significantly. Choosing “last page” may result in a faster installation. If
your PC is likely to spool the file very slowly, however, choose “Start printing after first
page is spooled” in order to avoid disruption from a parallel port timeout.
Disabling Windows support for the bi-directional parallel port helps the system software
installation to succeed.
7. Click Port Settings and ensure that “Spool MS-DOS print jobs” and “Check port state
before printing” are checked. Click OK.
8. Click Apply, then OK to activate the settings and exit from the Printer Properties screen.
3-20
3 System Software
1. Before installing system software, print the following from the Functions menu (if
possible):
• Font List—details what fonts are resident on the Fiery X3e HDD. Along with the
fonts that are provided on the System Software CD, the customer may have installed
additional fonts that will be deleted when the system software is installed.
2. Shut down the Fiery X3e as described on page 3-1, power off the copier and the PC.
3. Connect an IEEE 1284 cable to the LPT1 port on your PC and to the parallel port on the
Fiery X3e.
Parallel port
3-21
3 Service Procedures
2. Power on the PC and then insert the System Software CD into the CD-ROM drive.
3. In the Windows Start menu, select Programs, and click MS-DOS prompt to bring up an
MS-DOS window.
Do not use the option to “Shut Down and Restart Windows in DOS mode.”
4. At the MS-DOS prompt, navigate to the CD-ROM drive directory and do a dir command to
display the contents.
To find the correct letter for the CD-ROM drive, open the My Computer folder and
read the drive letter associated with the CD-ROM icon.
For each file, an information line of text is displayed in the MS-DOS window, including
file size and the full name of the file. Note the full filename including its extension which
is displayed at the end of the line of text. Also, note which file is smaller; you will install
the smaller file first.
5. In the CD-ROM drive, type the following command at the MS-DOS prompt but do not press
the enter (or return) key yet:
copy filename1 lpt1 /b
filename1 refers to the full name of the smaller file on the system software CD.
/b specifies the binary option (not ASCII).
N OTE : Make sure to spell the filename correctly. Do not press the enter (or return) key yet.
6. Power on the copier and within 3 seconds press the enter (return) key on the PC.
|>Diagnostics<
V Continue Boot
8. Type the following command at the MS-DOS prompt on the PC but do not press the enter
(or return) key yet:
copy filename2 lpt1 /b
filename2 refers to the full name of the larger file on the system software CD.
N OTE : Make sure to spell the entire filename correctly. Do not press the enter (or return)
key yet.
3-22
39.
System Software
At the Operation Panel, scroll down to select Installation then press the Set key.
Flushingparallel
port.Please wait
11. At the following message, press the enter (or return) key on the PC and also press the
Set key on the Operation Panel.
Although it is not necessary, if you want to read the entire message, press the down arrow
key on the Operation Panel.
| Please copy
V installation Press the enter (return) on the PC and also
press the Set key on the Operation Panel.
^software to the
| parallel_port
Install in
Progress...
This step may take 15-30 minutes (or longer), depending on the PC.
Installation was
successful. Press the Set key
The DOS-type window on the PC will display a message that one file was copied.
14. At the Service Menu, scroll down to select Continue Boot, then press the Set key, and
wait while the Fiery X3e boots.
|>Diagnostics<
V Continue Boot
| Diagnostics
V>Continue Boot< Press the Set key
3-23
3
15.
Service Procedures
At the Select Language screen, select the name of the language you want to use.
Use the up and down arrows to cycle through the languages available. When the language
you want to use is displayed, press the Set key.
If you select a new language, the prompt to reboot appears in the language you selected.
Press the Set key to reboot then wait until the Setup screen appears.
16. In Setup, reenter the customer’s settings from the Configuration page that you printed
earlier.
Setup
Setup
Exit
Setup Setup
Server
Setup Setup
Network
Printer Setup
Enter settings for Server, Network, and Printer Setup in that order. Bypass settings
not included on the Configuration page if it is more appropriate for the network
administrator to set them. See the Configuration Guide for more information.
17. When the Fiery X3e reaches the Info screen, close the DOS-type window on the PC and
remove the System Software CD from the CD-ROM drive.
Info
Server Name
18. Power off the Fiery X3e and the PC before removing the parallel cable.
3-24
Chapter 4:
4 The troubleshooting process
This chapter focuses on the troubleshooting process and identifies the source of common
problems that may occur with the Fiery X3e assembly and suggests ways of correcting
Troubleshooting them.
Procedures
The troubleshooting process
The troubleshooting process is designed to eliminate the most obvious causes of failure
before progressing to more complex issues. “Where problems occur” on page 4-2 gives
an overview of the Fiery X3e components and indicates areas most likely to require
troubleshooting.
If the Fiery X3e fails to complete its Start-up sequence and the copier does not reach
Info, the most likely cause is a loose cable or board connection. See “Checking
connections” on page 3-3.
4-1
4
Troubleshooting Procedures
• The interface between the Fiery X3e board and the copier
• The interface between the Fiery X3e and computers on the same network
• The board or copier itself
Board
PCI/
Memory
Networked Network Controller
computers interface
Parallel
PC interface
Memory &
PCI/RTC Interpreter CPU
Controller
BIOS
Battery Operation Operation
Panel Panel
interface Display
DC power
Power supply
PCI Bus
This chapter does not attempt to provide troubleshooting information for attached
computers such as Windows or Mac OS computers, for copiers, or for extensive
networks. You should refer problems in these areas to the appropriate service departments
and network administrators.
4-2
4 Before you go to the customer site
3. If the answer to any of these questions is yes, refer the customer to the Troubleshooting
Appendixes in the user documentation set.
If the customer has followed the corrective actions in the user documentation set and
has failed to solve the problem, be prepared to make a service call. Keep a log of the
failures and messages the customer has observed.
If your telephone call fails to clear up the problem, proceed to the next phase, the
preliminary on-site checkout.
4-3
4 Troubleshooting Procedures
Checking connections
Before you remove the copier cover to inspect cables:
• Check that external interface cables are plugged into the proper connectors at the side
of the copier.
• Make sure the power cable is plugged into the wall outlet and that the copier is
powered on.
• Make sure the copier power supply cable is attached to the copier and to the Fiery X3e
(see page 3-3).
• Make sure the video interface cable is attached to the copier and to the Fiery X3e (see
page 3-3).
• Make sure the Operation Panel cable is attached to the copier and to the Fiery X3e (see
page 3-3).
When you first encounter any of these error conditions, power off the copier and inspect
for an obviously loose part or cable. Then check other components as suggested below.
For service procedures, refer to Chapter 3.
4-4
4 General Fiery X3e system errors
T ABLE 4-1 General Fiery X3e system error conditions and messages
4-5
4 Troubleshooting Procedures
1. Power on the copier. Once the Fiery X3e has reached the Info screen, press the Menu key
to view the Functions menu.
Functions
Print Pages Press the key 5 times
Functions
Run Diagnostics Press the Set key to select
Diagnostics
Video Diagnostics Press the Set key to select
Diagnostics
3. If “Video Diags passed” appears, press the Menu (or Set) key to return to the Functions
menu.
4. If “Video Diags failed” appears, then to fix the problem you may have to replace the
Fiery X3e board.
4-6
4 Printing the Test Page
2. At the Info screen, press the Menu key once to display the Functions menu.
Functions
EXIT Pages
Print CUSTOM
Test Page Press the Set key to select
The Fiery X3e sends the Test Page to the copier and displays the RIP and Print status
screens so you can monitor the job.
4-7
4
Troubleshooting Procedures
Most of these problems show up as printing problems and do not necessarily indicate
a Fiery X3e malfunction. The customer’s network administrator can eliminate many
printing problems without requiring you to make a service call. The network
administrator deals with:
4-8
4
Checking network connections
When you make a service call, check the Fiery X3e faceplate at the side of the copier to
make sure that the appropriate network connection is in place.
Print quality problems are difficult to trace. Before you try to troubleshoot print quality
problems, print a Test Page to make sure that the copier does not need servicing or
adjusting. Also, make sure the correct paper is being used in the copier.
N OTE : EPS file generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS files.
4-9
Index
Numerics DIMMs
10/100BaseT 3-4, 3-6 banks 3-12
configurations 1-2, 3-12
A removal and replacement 3-12
activity indicators 2-2 disk space 3-19
error 2-2 down arrow key 2-2
printing/processing 2-2
AppleTalk 1-1 E
ECP mode 3-19
B enter key 2-2
banks, DIMM 3-12 EPS files, printing 1-3
battery 3-13 error light 2-2
BIOS 3-19 errors
installing system software 4-4
C system 4-4
cables ESD (electrostatic discharge) safety
Centronics (parallel port) 3-6 precautions xiii, 3-1
checking 4-4 Ethernet 3-4, 3-6
checking connections 3-4, 3-6 Ethernet address 4-8
HDD 3-16
reseating 3-3 F
cancel key 2-2 fan
CD CPU 3-9, 3-10
System Software 3-18 Fiery Downloader 1-3
Centronics Fiery WebTools 1-3
cable 3-6 Font List option 2-5
checking Functions menu
cables 4-4 Color Charts 2-5
network connections 4-8 Configuration Page 2-5
checking connections Font List 2-5
cables 3-6 Help Map 2-5
network 3-4 Job Log 2-5
chips Print Pages 2-5
CPU 1-2 Reboot Server 2-5
Color Charts 2-5 Resume Printing 2-5
Configuration Page option 2-5 Run Diagnostics 2-6
connections Suspend Printing 2-5
cable 3-3 Test Page 2-5
twisted pair (10/100BaseT) 3-5
cooling unit 3-10 H
CPU 1-2 hard disk drive
CPU fan 3-9, 3-10 proper handling 3-14
removal 3-14, 3-16
D system software 3-14
damage, reporting xii heatsink 3-10
diagnostics Help Map 2-5
Ethernet address 4-8
I-1
Index
I Operation Panel
internal connections 3-4 definition xii
IP address xiii keys 2-2
IPX (Novell) 1-1
P
J parallel port 3-4, 3-6
J locations, Fiery X2e board 3-10 PC, connecting 3-6
Job Log PostScript files, printing 1-3
option in Functions menu 2-5 power off 2-5, 3-1
printing 2-5 precautions xii
Job Log option 2-5 Print Color Charts option 2-5
Print Font List option 2-5
K Print Help Map option 2-5
keys 2-2 printing 2-1, 2-2
cancel 2-2 Color Charts 2-5
down arrow 2-2 color server Test Page 2-5
enter 2-2 configuration page 2-5
left arrow 2-2 font list 2-5
menu 2-2 Help Map 2-5
right arrow 2-2 job log 2-5
up arrow 2-2 pages 2-5
problems 4-9
L Print Pages option 2-5
LAN (local area network) xii
LEDs R
error 2-2 Reboot Server option 2-5
network status 1-2 reseating connections 3-3
printing/processing 2-2 Resume Printing option 2-5
left arrow key 2-2 ribbon cables, checking connections 3-8
right arrow key 2-2
M RIP-While-Print 1-3
menu key 2-2 Run Diagnostics option 2-6
Menu Map 2-5
S
N screws
network connections Fiery X2e board mounting 3-10
checking 3-4, 3-6, 4-8 service calls
twisted pair (10/100BaseT) 3-4, 3-5, 3-6 tools required xiv
networks shut down 2-5, 3-1
Novell (IPX) 1-1 Suspend Printing option 2-5
supported 1-1 system errors 4-4
Novell (IPX) networks 1-1 system software, installing 3-18
O T
on-board TCP/IP 1-1
battery 3-13 Test Page
DIMMs 3-12 color server, description 2-5
tools required for service xiv
I-2
Index
U
up arrow key 2-2
I-3