ABDULLAH SIKANDAR

[email protected]
203-999-1249

Summary:

• Experienced in working agile methodology, Water fall, Scrum.

• Experience in Testing like: Unit Testing, Black box Testing, and Functional Testing.
• Experienced in gathering requirements.
• Experienced in conducting JAD sessions.
• Experienced in writing User stories.
• Managed the team as Scrum Master.
• Gathered requirements by using election techniques.
• Experienced in Sales cloud, Service cloud, marketing cloud and medical cloud.
• Knowledge about the distributed database design.
• Worked on Marketo on Market cloud.
• Managed Web-ex for setting up the meetings.
• Worked on couple of FSL Implementation from End to End
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design,
Development, Testing and Deployment.
• Experienced in working production support.
• Implemented production support life cycle.
• Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts,
Workflow Alerts & Actions, Validation Rules, Approval Processes, custom Tabs, custom reports, report
folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards and
Email generation according to application requirements.
• Having good experience with User Roles, Role hierarchies, Profiles, Permission sets and sharing settings to
ensure that the protected data is available only to the authorized users.
• Having good knowledge on salesforce.com sharing rules and user access privileges.
• Having good knowledge in writing test classes before deploying into production.
• Expertise in customization, configuring, deploying and integrating Salesforce.com CRM solutions.
• Analyzed Sales, Marketing & Customer Support business processes used by salesforce.com customers and
recommended ways to improve their processes using salesforce.com.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields,
Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field
updates and Email generation according to application requirements.
• Implemented Agile and Waterfall methodology to different project.
• Knowledge about Crystal Reports, SRS Reporting and Simple Report using xyz co-ordinates.
• Knowledge about implementing the software Methodologies.
• Knowledge about all phases of Software Development Life Cycle (SDLC).
• Knowledge about the Validation Controls of Front End Control.

EXPERIENCE:

United Health Group, Remote January 2016 – Present

Solution Architect /Project Manger

UnitedHealth Group is a distinctively diversified health and well-being company headquartered in the United States,
and a leader worldwide in helping people live healthier lives and helping make the health system work better
for everyone. We are committed to introducing innovative approaches, products and services that can improve
personal health and promote healthier populations in local communities. Our core capabilities in clinical expertise,
advanced technology and data and health information uniquely enable us to meet the evolving needs of a changing
health care environment.
• Built and managed Heath Cloud product development team of 10+ subject matter experts from the ground
up. Interfaced and collaborated successfully with other engineering and business groups to create and
deliver on product vision. 
• Implemented the FSL end to end
• Worked on configuration Status Transition with the complex flow on mobile
• Worked on Dispatcher dashboard (customized it accordingly to the business requirements)
• Moved the current rules and processes from different tool to Salesforce FSL
• Lead the team for 4 developers/admins and 3 QA offshore
• Worked on complex flows that can run easily on work order status transition, service appointment status
transition on FSL mobile app
• Worked on maps visibility for tracking of each FSL Agent
• Optimized the schedule for each FSL Agents by using FSL
• Create multiple quick actions for FSL agents so that they can use those actions in FSL 1 mobile app
• Worked with the team to install the managed package of FSL.
• Defined the lightning page layouts for call center agents who can generate the cases and then the cases will
move into Work order and Service Appointment
• Defined the process for work order, service appointment, return request, products etc.
• Exposure about Crew.
• Led a high-performing, 18-member team charged with driving the definition, architecture, implementation,
and support of Salesforce HealthCare product line. 
• Partnered with Salesforce product management team to provide streamlined delivery
of Salesforce solutions that lead healthcare industry-specific applications that cover care providers, payers,
and life science. 
• Worked on Knowledge Base in Lightning and Classic
• Worked on Classic to Lightning Migration (Knowledge Base)
• Migration from Classic to Lightning
• Worked on Data Type, Article Type in Knowledge
• Worked on managed package like Echosign, Qualtrics, Docusign etc.
• Worked on Communities like: Customer Community, Customer Community Plus, Partner Community,
Napili Community etc.
• Established a process of Case Management which will convert into Work Order
• Established program vision and executed delivery of comprehensive short- and long-term planning and
forecasting for Salesforce service covering all aspects of data center resource management, including
system and support infrastructure. 
• Worked on Prescriptions, Patients, Drugs, Short Term – Long Term, Prescribers etc.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects. 
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to
suit to the needs of the application.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for
data analysis.
• Used field level security along with page layouts to manage access to certain fields. 
• Assisted Project Manager in setting realistic project expectations and evaluating the impact of changes on
the organization and conducted project related presentations. 
• Manage relationships with various vendors and integration partners, consultants and current AppExchange
service providers to drive project tasks to completion. Communicate with team members and stakeholders
regarding status, technical issues and creative solutions.
• Managing user creation and user profile maintenance for Salesforce.com users for different Orgs. 
• Performing mass updates to Salesforce.com custom objects. 

Environment:
Salesforce.com, Health Cloud, Workflows, Sharing Rules, Apex triggers, Agile, User Stories, Windows, Office
2013, Objects, UAT, Apex Classes, Visualforce page, Controllers, List views, Apex Triggers and Agile
Accelerator.

Werner, Omaha, NE July 2015- December 2015

Salesforce Project Manager

Werner maintains its global headquarters in Omaha, Nebraska and maintains offices in the United States, Canada,
Mexico, China and Australia. Werner is among the five largest truckload carriers in the United States, with a
diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and local van;
expedited; temperature-controlled; and flatbed services. Werner’s Value Added Services portfolio includes freight
management, truck brokerage, intermodal, and international services. International services are provided through
Werner’s domestic and global subsidiary companies and include ocean, air and ground transportation; freight
forwarding; and customs brokerage.

• Implementing Sales Cloud, Service Cloud, Chatter and custom applications in Force.com. 

• Worked on leads, opportunities, accounts and contact specially.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional
needs of the organization.
• Worked on different sharing rules.
• Maintained users troubleshooting and managing tickets. 
• Worked on troubleshooting with code plus flow.
• Facilitated pre-grooming, grooming, sprint planning, daily standups, and retrospectives; evaluated team
feedback and key metrics to determine areas for improvement, and collaborated with the team on
continuous improvement initiatives. 
• Coached teams to enhance collaboration and self-organization; analyzed Scrum maturity for groups and
business unit, guided teams to achieve higher levels of agile maturity, measured and reported progress to
senior management.
• Partnered with Salesforce product management team to provide streamlined delivery
of Salesforce solutions that lead healthcare industry-specific applications that cover care providers, payers,
and life science. 
• Established program vision and executed delivery of comprehensive short- and long-term planning and
forecasting for Salesforce service covering all aspects of data center resource management, including
system and support infrastructure. 
• Worked on Prescriptions, Patients, Drugs, Short Term – Long Term, Prescribers etc .
• Enhanced project planning by conducting interviews, feasibility studies to identify and eliminate high risk
areas of the application.
• Worked on Salesforce Development like on Visual force pages, Apex classes and triggers.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports
and Opportunities.
• Implemented on Production support cycle and resolve all the errors.
• Worked on production support tickets.
• Worked on different Visual force pages HTML codes as well.
• Implement Market cloud with the campaign and process.
• Worked on Emails in marketing cloud.
• Resolve all the errors and fix the code quickly.
• Created email templates, page layouts, search layouts to organize fields, custom links, related lists, and
other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships,
validation and formula fields, Web to case, Email to case.
• Created visual workflow for campaign marketing to populate company advertisement after the order or
case is closed.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to
implement business logic.
 • Develop Visualforce Pages, Visualforce Custom Controllers extensions, Advanced Search Functionality,
Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Application
• Developed Custom Reports and Dashboards as per given requirements.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and
Production environments to place final implementations.

Environment:
Salesforce.com, Workflows, Sharing Rules, Apex triggers, Agile, User Stories, Windows, Office 2013, Objects,
UAT, Apex Classes, Visualforce page, Controllers, List views, Apex Triggers and Agile Accelerator.

HP, Austin, TX October 2014- July 2015

Salesforce Program Manager/Business Analyst

HP Helion Public Cloud is committed to delivering leading edge public cloud infrastructure, platform services, and
cloud solutions for developers, ISVs, partners, service providers, and enterprises. HP Cloud Compute and HP Cloud
Object Storage are built on HP’s world class hardware and software, with key elements of HP Converged
Infrastructure and a developer-friendly integration of OpenStack™ technology.

• Involved in Salesforce.com Application Setup activities and customized the applications to match the
functional needs of the organization.
• Enhanced project planning by conducting interviews, feasibility studies to identify and eliminate high risk
areas of the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports
and Opportunities.
• Gather requirement on what would be the best phase to implement market cloud.
• Implement the requirement accordingly to billing team of HP.
• Gathered the requirements by using different elicitation techniques.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management 
systems and project life cycle process.
• Extensive experience in analyzing organization level processes & converting business 
workflows into exact Salesforce workflows and configuring Salesforce.com to meet the business goals. 
• Smooth liaison between customer and internal cross-functional teams to ensure a mutual 
understanding of processes and modules. 
• Performed gap analysis and prepared change implementation plan after discussing with 
business owners and internal management. 
• Doubled up as a Project Lead (managed a team of 8-10 members) during the later stages of the last
completed project. 
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management 
systems and project life cycle process. 
• Extensive experience in analyzing organization level processes & converting business 
workflows into exact Salesforce workflows and configuring Salesforce.com to meet the business goals. 
• Developed Business Requirements Document (BRD), As-Is Assessment, To-Be Assessment, Use Case
documents to demonstrate the business and functional requirements. 
• Created user stories for the requirements. 
• Assist business in preparation of business test scenarios for validating functionality of the customized web-
based applications. 
• Implemented the rule of the company and made the changes accordingly to the requirement.
• Provided the best solution after accounting the user requirements.
• Provided an efficient and best implementation plan.
• Worked with offshore team in India and UK.
• Assist with project manager in managing the future project and deadlines.
• Managed the specific functional and technical team in implementing the SFDC.
 • Conducted Requirement Gap analysis by comparing the current and future system functionalities and
understanding the rules and rates for the particular state in consideration.
• Managed the Reports and Presentations.
• Managed the implementing requirements with Agile Methodology.
• Involved in assessments and deployments release.
• Interaction with Subject Matter Experts to get clarifications on the product
• Created functional specifications from the Business Requirements Document.
• Customized tabs for different business users groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Worked on role hierarchy & sharing rules to configure visibility.
• Worked on workflow rules & approval processes.
• Customized the Messages & Alerts on the Home page.
• Created new Reports & Dashboards.

Environment:
Salesforce.com, Workflows, BRD, FRD, Agile, User Stories, Windows, Office 2013, Objects, UAT and UML
diagrams.

Dell, Round Rock, TX August 2014- October 2014

(Salesforce Admin/Developer / Scrum Master)

Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams.
Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home,
work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-
centric approach.

• Assists in writing efficient and effective Test Plans, Test Strategy, System testing, End-to-End testing and
User Acceptance testing.
• Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles,
Permissions, generating security tokens, validation Rule, upgrade installation. 
• Continuously monitored data quality and integrity of Salesforce.com (SFDC) CRM application 
• Worked with various functions and end users to identify, document, and communicate standard business
processes as they are related to the database.
• Worked on Large scale of billing system of dell.com.
• Worked on ecommerce testing as well.
• Assisting in test plane and managing it pretty well.
• Developed training plans, materials, and documentation for database users, kept materials up-to-date,
coordinated new users and ongoing training sessions. 
• Administrated and monitored the company's Salesforce CRM application 
• Manage a team with onsite and offshore developers 
• Participates in the planning, development, coordination and presentation of specific testing needs as
appropriate to the quality assurance needs of the end user.
• Ability to produce high quality requirement specifications to support ERP functional design development.
• Writes detailed functional test plans to ensure system changes work properly, existing processes remain
unaffected, and the needs of the users are met.
• Used Query Analyzer to optimize SQL Queries. Maintaining SQL Script for creation of Database Objects.
• Gathered the requirements and compiled them into Test Plan
• Followed Agile Methodologies (scrum)
• Identify and eliminate performance bottlenecks during the development lifecycle
• Accurately produce regular project status reports to senior management to ensure on-time project launch.
• Prepared Test Plan based on the requirements.
• Developed Scenarios in Controller based on the User Load and Transaction Volume
• Used Site Scope Performance monitors and Load Runner graphs to analyze the results.
 (MoneyGram), Frisco, TX November 2013- August 2014
(Salesforce Admin/Project Manager/Scrum Master)

The MoneyGram brand is recognized throughout the world as a leading global payment services company. The
diverse array of products and services we offer enables consumer and businesses to make payments and transfer
money around the world. From New York to Russia or London to India - in more than 197 countries - MoneyGram's
money transfer service moves money quickly and easily around the world.

• Created Use Case Diagrams, and Activity Diagrams, using MS Visio according to UML methodology and
in compliance with RUP standards
• Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports
and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their
sales teams.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to
help sales and service teams to be more efficient.
• Created Custom Objects, defined lookup, master-detail relationships on the objects and created junction
objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy
requirements.
• Customized tabs for different business users groups and business centers. 
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to
help sales and service teams to be more efficient.
• Identified opportunities for application optimization, redesign, or development within the Sales and
Support teams 
• Worked with management across business units and internal stakeholders to ensure that the configuration
supports both the enterprise and individual business unit requirements.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects. 
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to
suit to the needs of the application.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for
data analysis.
• Used field level security along with page layouts to manage access to certain fields. 
• Assisted Project Manager in setting realistic project expectations and evaluating the impact of changes on
the organization and conducted project related presentations. 
• Manage relationships with various vendors and integration partners, consultants and current AppExchange
service providers to drive project tasks to completion. Communicate with team members and stakeholders
regarding status, technical issues and creative solutions.
• Managing user creation and user profile maintenance for Salesforce.com users for different Orgs. 
• Performing mass updates to Salesforce.com custom objects. 
• Monitoring the health of different salesfore.com orgs and reporting them to the users. 
• Performing admin functions like adding a new field in the custom objects. 
• Supporting the outlook integration tool for salesforce.com. 
• Supporting the integration piece between salesforce.com and Mainframe application. 
• Determined which requirements need APEX development 
• Cleaned, scrutinized and loaded data with Apex Data Loader 
• Managed fields/relationships, workflow rules, approval processes, page layouts, security, validation rules,
e-mail, custom buttons/links, etc. 
• Engage with business stakeholders to gather/analyze requirements and map them to solutions that
leverage Salesforce functionality. Demonstrate Salesforce capabilities to solve business problems by
implementing Proof of Value pilots and producing the supporting documentation
 • Daily administration and support of Salesforce database including but not limited to managing multiple
user setup, profiles and roles, permission sets, customization of objects, fields, record types, page layouts
and validations; Manage Salesforce.com on CRM application. 
• Worked with the team to make the Roadmap, Release Plan and Product Vision.
• .

Environment:
MS Office Suite, Windows, CRM, Winforms, Visualizer, SSRS,Cognos Version 10, MSSQL, SSRS Reporting and
TFS.

(Mash.Inc), Fort Worth, TX October 2013 – November 2013

(Salesforce Admin/ Business Analyst)

The MASH Program puts all its apples into one basket: recovering the dollars healthcare providers have at risk as
they treat uninsured patients.  MASH has provided third-party eligibility services nationwide to hospitals and health
systems of all sizes, cancer treatment centers, physicians groups, and long-term care centers .

• Good Communication Skills.

• Proficient in MS-Office.
• Planned & defined system requirements into Narrative Use Cases & Use Case Scenarios.
• Planned the resources, budget and milestone dates in order to hit ship and quality targets.
• Worked on Winforms with 3- tier architecture.
• Responsible for making documentation.
• Manage the lifecycle of code development, from ideation to sprints to deployment.
• Coordinate and manage code releases and shared APIs with other IT groups.
• Communicate with other management, engineers, product managers and support specialists on product
issues.
• Track and communicate team velocity and sprint/release progress
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Responsible for manual testing.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million
records and experienced in cleansing and De-duplicating bulk loads. 
• Used SOQL query to search all objects including custom objects. 
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from
business 
• Created Custom Objects and fields for transactional and contractual information. 
• Created workflow rules, defined related tasks, email alerts, and field updates. 
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on
record pages. 
• Coordinated and Conducted individual and Group (JAD) Sessions with business stakeholders.
• Implemented complicated stored procedures.
• Worked to save the code and get the code from source safe.
• Managed weekly meeting with developers and testers.
• Worked on MSSQL 2008 R2.
• Updated crystal reports to accordingly to the client requirements.
• Updated SSIS packages.
• Updated winforms with visual studio 2005.

Environment:
MS Office Suite, Windows, MSSQL 2008 R2, NET 2.0, Winforms, SSIS, Crystal Reports, Visual Studio 2005 and
Source Safe
(Deloitte, State of Pennsylvania), Camp hill, PA Jan 2013- October 2013
Project Manager

Deloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the
world collaborate to provide audit, consulting, financial advisory, risk management and tax services to selected
clients.

• Gathered business requirements by conducting user.

• Responsible for identifying and documenting business rules, created detailed Use Cases based on UML
methodologies and conducted UAT.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects
and tabs, Components and Custom links.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on
a record detail and edit pages.
• Worked on role hierarchy & sharing rules to configure visibility.
• Worked on workflow rules & approval processes.
• Customized the Messages & Alerts on the Home page.
• Created new Reports & Dashboards.
• Involved in client interaction for discussing the work flow and customization of page layouts.
• Involved in business process reviews.
• Involved in Salesforce.com application setup activities and customized the applications to match the
functional needs of the organization.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level
permissions.
• Using detailed knowledge of application features and functions, assessed scope and impact of business
needs throughout analysis and completion of all enhancement specifications.
• Worked on Oracle SQL Developer to make the scripts and submit it to the Database Administrators.
• Used the Agile methodology.
• Implemented Software Quality Assurance development policies, test procedures and testing methodologies,
wrote Test Plans according to Business Specifications and design documents.
• Responsible for writing and executing the test cases.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields,
Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated
alerts, field updates, and Email generation according to application requirements
• Implemented security and sharing rules at object, field, and record level for different users at different
levels of organization. Also created various profiles and configured the permissions based on the
organizational hierarchy 
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE
Force.com Plug-in environments 
• Responsible for analyzing business requirements.
• Co-ordinate with team to resolve the issues.

Environment:
MS Office Suite, MS Visio, Windows, Oracle, SQL Developer,.NET 4.0, ASP.NET, SQL Scripts, Visual Studio
2008, 2012 ,MSSQL 2005 and 2008 and Galileo.

(Homesite Insurance), Boston, MA October 2012- December 2012

(Salesforce Admin/Scrum Master)

Homesite Insurance is an insurance company that follows the partner model. Home owners, condo and renters
insurance are provided to the customers through Homesite, Progressive, Nationwide, Geico brands. Worked on
upgrading Homesite Purchase page, Removing bugs and made enhancement.
 • Responsible for leading the team with new ideas.
• Responsible for helping the project manager to make the project plan.
• Break down concepts into user stories.
• Prioritize the product backlog.
• Discuss requirements and stories with the development team.
• Gather data and provide agile metrics.
• Create product concepts based on the company strategy
• Worked in an Agile SDLC process (Scrum).
• Reviewed the requirements specifications and identified gaps and inconsistencies 
• Provided leadership among team members, facilitating a lead role in providing direction and working
directly with the Quality Assurance Manager. 
• Responsible for QA schedule and timelines. 
• Implementing the new ideas.
• Responsible for writing the test cases.
• Responsible for executing the test cases.
• Reviewed Business Requirement and Software Specification Requirements to achieve better understanding
of the UAT.
• Experienced in building Custom Applications that includes Administration, Configuration, implementing
and support experience with Salesforce.com platform 
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development,
Administration, Data Migration and Deployment of applications to Force.com platform 
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts,
Workflow Alerts, Actions, Reports and Approval Processes 
• Manually tested websites for functionality and cross-browser compatibility.
• Responsible for analyzing business requirements and development specifications in order to create and
execute test plans.
• Prepared functional specification documents and made data flow diagram and process diagram.
• Acted as Interface between team and clients and prepared current state process vs future state process.
• Assisted in designing test plans, test scenario and test cases for integration, regression, user acceptance,
testing and followed-up on the defects using Quality centers.
• Developed test cases based on business requirements.

Environment:
Asp.Net 2.0 and 4.0, MSSQL 2008 R2, Rational Database, UML Diagrams, Flowcharts, MS Office 2010, MS
Project, MS Visio, Agile and Waterfall.

(British Petroleum, (TCS)), Warrenville, IL July 2012- October 2012

(Business Analyst/IT Analyst/Project Coordinator)

British Petroleum is one the biggest petroleum company in USA. Worked as Technical Analyst in BP, Involved in
British Petroleum for Managing projects, Making project plans, Making updates, Communicate with offshore team,
Gathering the requirements from client, Delivering the requirements and Testing MSP scripts on Handhelds.
• Responsible for making MSP script for handhelds.
• Responsible for making project plan.
• Worked as a Team lead for offshore.
• Responsible for making Wireframes documents.
• Analyzed the business needs of clients and stakeholders to help identify business problems and propose
solutions.
• Coordinated with sponsors and stakeholders to formalize the scope of the project. 
• Developed a detailed project plan in coordination with stakeholders. 
• Identified project risk and issues and ensured adequate mitigation is put in place. 
 • Overcome communication issues by ensuring proper communication channel between IT and Business
Teams. 
• Responsible for gathering the requirements by using Elicitation Techniques.
• Worked as Technical Analyst to understand the requirements and explain it to the developer’s team.
• Followed the ways to optimize the queries of database.
• Organize the status meetings and send the Status Report (Daily, Weekly etc.) to the Client.
• Understand the business requirements and made Business Requirement Documents, Functional
Requirement Documents on Waterfall methodology.
• Knowledge of Project Management Tools and Techniques.
• Responsible for making UML diagrams (ERD, Flow Chart, and Activity Diagram) on Microsoft Visio.
• Responsible for making DFD diagrams and Presentation to Stake Holders.
• Performing UAT testing with Senior Test Members.
• Implemented agile methodology.
• Scheduled weekly calls with clients and based on prepared Meeting Minutes.
• Involved in Daily Scrum Meetings and Sprint Planning.
• Responsible for working on Win-forms with C#
• Responsible for taking the requirement from the client and implementing it in the project.
• Made Technical Reports, User Manual, Supporting Documents and ERDS by using MS SQL 2008.
• Deal with the Database Team, maintaining the database time to time.
• Lead the project as a developer
• Used data grid view to view and modify manipulate data.
• Used Ado.net objects such as Data Reader, Data Set and Data Adapter.
• Developed Web Pages by Using C#, Asp.Net and Visual Studio 2010.
• Involved in drawing process flow diagrams and work flow diagrams in all phases of the SDLC.
• Assisted Project Teams in preparing Software Requirement Specifications (SRS), User Interface Design,
designing of Application Architecture & Database Modeling.
• Evaluating the Design Quality (Physical design checks, Normalization, Standards, Security)
• Interacting with the stakeholders to get a better understanding of client business processes and gather
business requirements.
• Used SDLC Development Cycle with the .Net Frame Work 4.0.
• Migrate projects from .Net framework 2.0 to .Net framework 4.0 (Visual Studio 2003 to Visual Studio
2010).

Environment:
MS Office Suite, MS Visio, Windows, Linux, Ubuntu, SQL Developer,.NET 2.0 and 4.0, ASP.NET, SQL Scripts,
Visual Studio 2008 and 2012 ,MSSQL 2005 and 2008

United Check Cashing, East Haven, Connecticut  June 2011 - July 2012
(Project Co coordinator/ Business Analyst) (Worked Remotely)

United Check Cashing offers a warm, community bank-like atmosphere for customers to conduct their business. Our
customers have unique demands not currently met by traditional banking institutions, so we have assembled a full
complement of products and services to meet your needs. United’s proven system has shown hundreds of
entrepreneurs how to successfully run their own business by serving the needs of millions of Americans seeking a
friendly, helpful alternative to traditional banks. 

Responsibilities:

 Interacted with Users and Stakeholders to identify business system needs, evaluated solutions for
business problems
 Worked with SME’s of different groups to gain detailed knowledge of Investments and Capital Market
and also to understand the cross impacts of the system
 Analyzed and documented information system requirements and the corresponding impact on business
processes
  Developed a detailed project plan in coordination with stakeholders. 
 Overcame communication issues by ensuring proper communication channel between onsite/ offshore,
IT and Business Teams. 
 Studied the Business Requirement Document (BRD), supporting documents containing essential
business elements, detailed definition and description of the relationship between the actors.
 Designed and developed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define
the Business Process.
 Worked on waterfall methodology.
 Analyzed the data entity relationships and worked on multiple short term projects in between.
 Worked as a team with other business analysts to make an object oriented model of the application and
created use cases
 Conducted JAD sessions to allow different stakeholders to communicate with each other, resolve
problems at early stage.
 Worked on the Functional Requirements Document (FRD)
 Hands on experience in working with active directory, to give privileges and access to the users
according to their roles and designations
 Analyzed Business Requirements documents to get a better understanding of the system on both
Technical and Business perspectives

Environment: MySQL, Java/J2EE, SDLC, UAT, UML, MS Office, MS projects, MS Visio

QUALIFICATIONS:
Masters in Computer Science
University of New Haven (fall 2011- summer 2012), Connecticut USA

CERTIFICATIONS:
Certified Salesforce Administrator (201)
Certified Scrum Master.
Certified Salesforce Developer (401)
Certified Salesforce Advanced Admin(301)
Certified Salesforce App Builder
Certified Salesforce Sales Cloud.
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