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    RF Syncing To Stratasync Using An Onx-620/630

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    omar cribas pineda
    This document provides instructions for synchronizing an ONX-620/630 meter to StrataSync using RF. Key steps include ensuring the correct CM MAC address is provisioned on the CMTS, getting an IP address, selecting "Sync" to access StrataSync, verifying settings, and hitting "Start" to sync. Troubleshooting tips include checking the CM MAC address provisioning, connectivity, RF connections, and StrataSync proxy settings. Support contact information is also provided.

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    RF Syncing To Stratasync Using An Onx-620/630

    Uploaded by

    omar cribas pineda
    37 views2 pages
    This document provides instructions for synchronizing an ONX-620/630 meter to StrataSync using RF. Key steps include ensuring the correct CM MAC address is provisioned on the CMTS, getting an IP address, selecting "Sync" to access StrataSync, verifying settings, and hitting "Start" to sync. Troubleshooting tips include checking the CM MAC address provisioning, connectivity, RF connections, and StrataSync proxy settings. Support contact information is also provided.

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    This document provides instructions for synchronizing an ONX-620/630 meter to StrataSync using RF. Key steps include ensuring the correct CM MAC address is provisioned on the CMTS, getting an IP address, selecting "Sync" to access StrataSync, verifying settings, and hitting "Start" to sync. Troubleshooting tips include checking the CM MAC address provisioning, connectivity, RF connections, and StrataSync proxy settings. Support contact information is also provided.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    37 views2 pages

    RF Syncing To Stratasync Using An Onx-620/630

    Uploaded by

    omar cribas pineda
    This document provides instructions for synchronizing an ONX-620/630 meter to StrataSync using RF. Key steps include ensuring the correct CM MAC address is provisioned on the CMTS, getting an IP address, selecting "Sync" to access StrataSync, verifying settings, and hitting "Start" to sync. Troubleshooting tips include checking the CM MAC address provisioning, connectivity, RF connections, and StrataSync proxy settings. Support contact information is also provided.

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    © All Rights Reserved
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    of 2

    RF Syncing to StrataSync using an ONX-

    620/630

    RF Synchronization Steps
    • Make sure your meter’s CM MAC Address/Addresses has/have been provisioned
    with your CMTS correctly. Note: Most people choose to provision only CM MAC 1 as
    that is the default CM MAC address auto-selected by the meter. You can locate your CM
    MAC addresses information under System Settings -> Hardware and Software Revisions
    -> under Cable Measurement -> CM MAC 1, 2, 3, 4 & 5

    • Make sure you are selecting the correct CM Mac address that you provisioned for the
    region you are testing in this region’s/network area CMTS/Billing System
    (OneCheck/DOCSIS Check -> Configure -> DOCSIS Service Plan)
    Continued…

    • Go to the Connection application -> wait until you get an IP address -> once you get
    an IP address -> select “Sync” -> this will take you to the StrataSync application.
    • Once in the StrataSync menu -> verify that your settings such as account ID, tech ID,
    server address (StrataSync.ViaviSolutions.com or jdsu.viavisolutions.com), are all
    correct and the server port is listed as 443.
    • Hit “Start” -> wait for successful sync message.

    Troubleshooting RF Sync issues:


    ➢ Make sure you are selecting the correct CM Mac address that you provisioned to your
    CMTS (DOCSIS Service Plan). Please see steps above.
    ➢ Make sure your meter has been provisioned with your CMTS correctly. What
    happens when you go to CATV -> Connection -> do you get an IP Address?
    - If you do not get an IP, this could indicate that your meter is not provisioned to
    your CMTS correctly. Please ensure your selected CM MAC has been provisioned
    correctly.
    - If you get an IP address, then press the “Home” key, and then go to System -> Web
    Browser -> update the URL to a website address e.g. “google.com”. If you are unable
    to navigate to the website, get a “Welcome to an Activation Page” message, or
    you get an error message, then this means your CM MAC address is not provisioned
    correctly. You need to get your selected CM MAC address re-provisioned/added into
    your billing system/CMTS correctly.
    ➢ There could be a connectivity issue in your network. Try RF Syncing your test at a
    different location.
    ➢ Check to make sure the RF connectors are well-tightened or try with new RF barrel
    connectors. Also make sure that the Coax cable is well connected to RF port 1.
    ➢ Check StrataSync Settings. While in the StrataSync application, press the “sys-tray” key
    (button to the right of the home key) -> select StrataSync Settings -> Make sure that the
    “Use Proxy Server” settings box is NOT checked; please uncheck it if so, and then try
    syncing again.

    If further questions or issues, please contact us at


    [email protected] or at +1-844-468-4284 Options 3-1-2.

    Page 2

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