Learning Area TLE-FRONT OFFICE SERVICES Grade Level 7-8

W2 Quarter Third Date Week 2

I. LESSON TITLE Use of Tools, equipment and paraphernalia

II. MOST ESSENTIAL LEARNING Use Front Office Tools, Equipment, and Paraphernalia
COMPETENCIES (MELCs) TLE –HEEFS 7/8 UTOab-2
III. CONTENT/CORE CONTENT 1.2 Use Front office tools, equipment and paraphernalia
• Use equipment, tools and paraphernalia based on the task requirement.
Suggested
IV. LEARNING PHASES Learning Activities
Timeframe
A. Introduction Day 1 Use of Tools, Equipment and Paraphernalia
Panimula 60 mins As a front desk staff, one of your most important tasks is to make sure you know
the right tool, equipment and paraphernalia. You should be well verse while using it to
avoid delayed checking in and checking out of the guest. The following are the
common equipment and simple ways on how to use in front office.

A. How to use the computer.

The heart of the reservation relies solely in computer application and hotel
reservation system.

For computer hardware follow the simple steps:

1. Checking the cables and ports before opening
2. Power on the system unit.
3. Click the start button.
4. Perform computer operations. Be sure that your
files are backed up.
5. After performing computer operations, be sure to
shut down and turn off your computer.

Nowadays, hotels used CRS or the computerized reservation system which allows
hotels to store guests’ information, room inventory and rates and manage reservation
process. A front desk staff should be trained in using the system for it gives better
efficiency for reservation, check in, and check out procedure.

B. How to use the telephone.

1. Dial the number you wish to call.

2. Press the mute button.
3. If you wish to talk, place your finger on your
mute button and press it, but keep your finger
poised over the button.
4. Speak.
5. When finished speaking press the mute button
before you return your finger to your keyboard.
6. If the call is continuing, go to step 3.
7. If the call is finished, hang up the telephone.

C. How to use the cash register.

1. Set up your cash register and plug it in.

2. Install batteries.
3. Install the receipt paper.
4. Unlock the till drawer.
5. Turn the cash register on.
6. Program your register.
 Suggested
IV. LEARNING PHASES Learning Activities
Timeframe
D. How to use the printer.

1. Make sure that your printer is hooked properly before

using it.
2. Open the page you want to print.
3. When you are ready to print go to file and print set up.
4. Click the printer icon on the tool bar and then print.

B. Development Day 2 Learning Task 1: Write the uses of the following tools, equipment and paraphernalia.
Pagpapaunlad 40 mins Write your answer on the space in your activity notebook.

TOOLS, EQUIPMENT AND USE/S

PARAPHERNALIA
1. Ballpen holder
2. Credit card machine
3. Key card
4. Printer
5. Scanner
C. Engagement Day 3 Learning Task 2: Search for FOS tools and equipment through old pictures or magazine
Pakikipagpalihan 60 mins or the internet (if you have access). Give the uses of each tools and equipment.
Submit it in a folder.
Scoring Rubric:

Categories Exceptional Very Satisfactory Needs

4 Satisfactory 2 Improvement
3 1
Accuracy Submitted 9- Submitted 6-8 Submitted 3-5 Submitted 1-2
10 pictures of pictures of pictures of pictures of
FOS tools, FOS tools, FOS tools, FOS tools,
equipment equipment equipment equipment
and and and and
paraphernalia paraphernalia paraphernalia paraphernalia

Completely Seem to be Seem to be Quite

Preparedness prepared of prepared in quite prepared in
the output output of prepared in output of
pictures of pictures of the output of pictures of the
FOS tools, FOS tools, pictures of the FOS tools,
equipment equipment FOS tools, equipment
and and equipment and
paraphernalia paraphernalia and paraphernalia
paraphernalia

Timeliness Submitted Submitted on Submitted 1-2 Submitted 3-5

before the the due date days late. days late
due date

D. Assimilation Day 4 Learning Task 3: Directions: (Sharing)

Paglalapat 30 mins
On a separate sheet of paper, write an ESSAY about your experiences or first-time
experiences on how you used any of the different tools, equipment and paraphernalia
in front office you have at home like personal computer and or cellphone. Below is the
rubric to be used as reference.
 Suggested
IV. LEARNING PHASES Learning Activities
Timeframe
Rubrics for Scoring:

Exceptional Very Satisfactory Needs

Areas of
4 Satisfactory 2 Improvement
Assessment
3 1
Presents ideas Presents ideas Ideas are
Ideas are too
Ideas in an original in a consistent vague or
general
manner manner unclear

Some No
Strong and
Organized organization organization;
Organization organized
beg/mid/end attempt at a lack
beg/mid/end
beg/mid/end beg/mid/end

Writing shows Writing shows Writing shows Writing shows

Understanding strong a clear adequate little
understanding understanding understanding understanding

Sophisticated
use of nouns Nouns and
Needs more Little or no use
and verbs verbs make
Word Choice nouns and of nouns and
make the essay
verbs verbs
essay very informative
informative

Sentence
structure Sentence Sentence
No sense of
enhances structure is structure is
Sentence sentence
meaning; evident; limited;
Structure structure or
flows sentences sentences
flow
throughout mostly flow need to flow
the piece
V. ASSESSMENT Day 4 Learning Task 4. Directions: Write the word FRONT OFFICE if the statement is true and
(Learning Activity Sheets for 30 mins if false, write the word or a phrase to make the statement true.
Enrichment, Remediation or
Assessment to be given on Weeks
3 and 6) ________1. Always check cables and port before using any equipment device
________2. Be sure to shut the computer before using it.
________3. Computer is known as the heart of the reservation used in front office.
________4. Hang up the phone if you are done with your call.
________5. Using computerized reservation is easy even without training.

VI. REFLECTION Day 4 • After learning about the tools, equipment and paraphernalia in front office,
20 mins I understand that ___________________.
I realize that ________________________.
I need to learn more about __________.
Prepared by: ALMA FRANCISCA A. SERAFICA- SDO ANTIPOLO Checked by: APRIL DREAM A. RABAGO (RIZAL)
References:
65,000 vector images in public domain. (n.d.). Retrieved March 11, 2021, from https://publicdomainvectors.org/
File:desktop computer clipart - yellow theme.svg. (n.d.). Retrieved March 14, 2021, from
https://commons.wikimedia.org/w/index.php?curid=319128
Russellbryant, Russellbryant, 17, F., 27, M., & 7, I. (2014, July 15). How to use the TELEPHONE (Phone Etiquette, or
How I learned to love the MUTE BUTTON). Retrieved March 14, 2021, from
https://blog.russellbryant.net/2014/07/15/how-to-use-the-telephone-phone-etiquette-or-how-i-learned-to-
love-the-mute-button/
TLE-Front Office Services Grade 7/8 PIVOT IV-A Learner’s Material Quarter 1. (First Edition, 2020). Department of
Education Region IV-A CALABARZON.