Buy Vs Build - 2022

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Build or Buy?

Comparing off-the-shelf and


homegrown software
applications

KaiNexus
Table of Contents
Executive Summary ............................................................................. 3

The Influence of the Cloud .................................................................. 4

When Should You Build? ..................................................................... 5

When Should You Buy? ...................................................................... 6

The Pros of Buying .............................................................................. 7

The Cons of Buying ............................................................................. 8

The Pros of Building ............................................................................ 9

The Cons of Building ........................................................................... 10

Conclusion ........................................................................................... 11
Executive Summary
For many years, leaders have questioned whether it is better to make or buy software
solutions to the many business problems they face. Pros and cons are weighed as they try
their best to do what most cost effective and efficient for their businesses. It proves difficult,
though, to accurately estimate the long-term consequences of that decision, which often
leaves those on the front lines struggling to pick up the slack.

When deciding whether to buy or build, you need to


think about three key points:
1. What is the scope of the problem are you trying to address with this software, and
how complex does your solution need to be to fit your business size and needs?

2. Does your organization currently have (or can you hire) experts capable of building,
maintaining, and supporting the solution?

3. Is using the software critical to your business operations, or can you afford to wait
while the solution is developed?
The Influence of the Cloud
The question to buy software or build it internally to solve business needs is becoming
increasingly prevalent in today's world. Building software has frequently won out in this
debate in the past, but with the introduction of cloud computing, the tables are turning.

This is due in part to the fact that the pace of technology innovation is accelerating at an
almost exponential rate, making it difficult for the average internal IT groups to cope with
the pace of change. The struggle commonly lies in the fact that they not only they have
to create the software internally - they must also maintain and upgrade it indefinitely.

Now, even large global enterprises in both public and private sectors that have invested
tens of millions of dollars in internal IT infrastructure are beginning to migrate to cloud
applications. In fact, the Gartner Group sees the public cloud for the hosting of enterprise
applications as the fastest growing IT market in the next ten years. The largest enterprise
software companies in the world (IBM, Oracle, SAP, etc.) see their future delivery platform
as the cloud, so their customers are rapidly retiring in-house IT environments, dramatically
reducing their IT operational costs as well as their historical reliance on internal IT staff for
software development and support.
When Should You
Build?
1 For ad hoc applications specific to a single business process.

2 You have a problem that is unique to your organization, and no available


software adequately addresses it.

3 To solve a siloed problem that doesn’t affect other areas of your business

If you have a strong IT department that will remain with the company for a
4 long time with the resources to build, maintain and support the application
long term.
When Should You
Buy?
1 Use of the software package is critical to your business operations

2 You have a common problem that available software is adequately


developed and customizable to address.

3 The software would be used throughout your organization, and interact with
other applications

4 Your IT department is not equipped to build the application, or maintain


and support it long-term.
Thinking About Buying Off-The-Shelf Software?

Ready-made solution, available when you need it

Greater flexibility / adaptability


Pros
Thousands of hours of research and development have gone into
creating the product already

Expert support and training are available to existing and future staff with
no additional burden on your HR or IT teams. Off-the-shelf software
typically includes additional resources like support documentation and
training

Functionality is continuously enhanced through customer input,


anticipating your changing business needs rather than reacting to them.
This allows you to benefit from the best practices, ideas, and
experiences of people with similar business needs

You can more easily trial the software and change your mind later if you
decide it isn't meeting your needs

Often, you can hire people who already know how to use the software
Thinking About Buying Off-The-Shelf Software?

Developer retains rights to the code

Product functionality is determined by vendor, and may not exactly fit


Cons your specific needs (though many vendors are willing to work with you
to adapt the product as needed)

Rely on vendor’s support to resolve issues

Sometimes difficult to get budgetary approval for external software


Thinking About Building Custom Software Internally?

Total control over development and features

Software is specific to your needs, including reporting capabilities


Pros
Ownership of the software code

If your competitors don’t have a similar application, developing your


own could give you an advantage

No dependency on vendors to solve problems with the software or


schedule training for your staff - all can be managed internally
Thinking About Building Custom Software Internally?

Time required to determine exact business needs, configure/write code,


integrate with other business systems, and adapt to user requests after
deployment
Cons
Training and support required from your IT and/or HR staff indefinitely

Staying current is challenging when business needs rapidly change and


the applications integrated with your software release new versions that
necessitate adaptation of your software

Lower functionality than software vendor’s applications

Developing software to solve your business problems is likely not one


of your organization's core competancies

Developing and maintaining software will compete with the existing


priorities of your IT staff

Typically results in higher long-term costs


Conclusion
The decision to build custom software applications internally or purchase off-the-shelf
solutions is becoming increasingly important in today's world, as the changing demands of
businesses in all industries require a balance of convenience, customization, and
adaptability. In making this decision, the pros and cons of buying and building must be
weighed, with particularly close attention to:

1. The scope of the problem the software application is intended to solve

2. The resources available within the organization for developing and maintaining the
application

3. The amount of time before the software needs to be active


The best way to improve your organization is by leveraging the collective
knowledge of every employee. KaiNexus is a cloud-based software platform
that unites your team around opportunities for improvement and facilitates their
progress from inception to ROI.

Email: [email protected]
Corporate Headquarters
1511 Nickerson St.
Austin TX 78704
Phone: (512) 522-5940

KaiNexus Dallas
600 E. John Carpenter Fwy #105
Irving, TX 75062
Phone: (469) 454-8055

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