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    Poonam Chopra

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    sunandanmax
    Poonam Chopra has over 15 years of experience in human resources roles in banking and financial services. She currently works as an AVP of Regional Head North & East at DBS Bank India Limited, where her responsibilities include employee relations, internal advisory and coaching to management, ensuring high quality HR processes, and designing and implementing reward and recognition programs. She has previously held HR leadership roles at YES Bank Limited, Reliance Mutual Fund, ABN AMRO Central Enterprise Services, and JP Morgan Chase.

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    Poonam Chopra

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    sunandanmax
    39 views4 pages
    Poonam Chopra has over 15 years of experience in human resources roles in banking and financial services. She currently works as an AVP of Regional Head North & East at DBS Bank India Limited, where her responsibilities include employee relations, internal advisory and coaching to management, ensuring high quality HR processes, and designing and implementing reward and recognition programs. She has previously held HR leadership roles at YES Bank Limited, Reliance Mutual Fund, ABN AMRO Central Enterprise Services, and JP Morgan Chase.

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    Poonam Chopra has over 15 years of experience in human resources roles in banking and financial services. She currently works as an AVP of Regional Head North & East at DBS Bank India Limited, where her responsibilities include employee relations, internal advisory and coaching to management, ensuring high quality HR processes, and designing and implementing reward and recognition programs. She has previously held HR leadership roles at YES Bank Limited, Reliance Mutual Fund, ABN AMRO Central Enterprise Services, and JP Morgan Chase.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    39 views4 pages

    Poonam Chopra

    Uploaded by

    sunandanmax
    Poonam Chopra has over 15 years of experience in human resources roles in banking and financial services. She currently works as an AVP of Regional Head North & East at DBS Bank India Limited, where her responsibilities include employee relations, internal advisory and coaching to management, ensuring high quality HR processes, and designing and implementing reward and recognition programs. She has previously held HR leadership roles at YES Bank Limited, Reliance Mutual Fund, ABN AMRO Central Enterprise Services, and JP Morgan Chase.

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    of 4

    Poonam Chopra

    C – 40 Kalkaji, New Delhi 110019


    E-mail- [email protected]
    Mobile-+ 9999423100

    An Accomplished Human Resource Executive with proven expertise within Generalist role with the
    Banking and Financial services and BPO sector. Exposure towards New Setups, Policy formulation,
    Employee Engagement, Grievance Procedure, Retention Approaches, Performance Management,
    Talent Management and Reward and Recognition.

    EXPERIENCE

    Current Assignment: DBS Bank India Limited


    AVP – Regional Head North & East - March 2019 till date
    My Job Responsibilities include:
    1. Employee Relations
    - Responsible for the execution of people management issues, particularly around coaching,
    counseling and conflict management in partnership with line managers
    - My Voice Action Planning and Implementation with BU Leaders.
    - Conduct Interaction Hour with employees in the BU preferable of a batch of 10-15 employees
    from the same group
    - Driving employee engagement by leveraging satisfaction surveys, roundtables, open house,
    Skip Level meetings etc.
    - POSH Committee Member from HR Perspective.
    - Using human capital metrics to anticipate and identify local trends, risks and needs within
    the business and translate these into strategic and relevant HR deliverables, managing their
    deployment into the business
    - Display proficient to advanced Consulting and Coaching Skills for supporting aligned Business
    Leaders / Business Heads.
    - Provide advice to managers on complex/exceptional HR issues and people decisions,
    managing restructuring programmes with the business and advising on complex disciplinary,
    grievance and tribunal actions.
    - Build a Succession Plan for critical roles
    - Support the business in identifying talent needs and talent pool candidates, promoting career
    development, coaching and development planning within the business

    2. Internal advisory & coaching to management on people-related issues and escalation incase not
    resolved at the First Level
    - Analyze HR and business data with the support of the Business Manager, communicate the
    meaning to managers and identify key HR action items and ensure implementation.
    - Work with BU Head to identify people-related improvement areas that enhance productivity
    and profitability of the BU through Learning and Development Activities.
    - Horizontal & vertical SMART objective alignment meetings; rating discussions & calibration
    sessions
    - Decision taking on on-cycle and off-cycle promotion and bonus payments
    - Ensure smooth implementation of the Performance Management Process and liaison with the
    C & B for monthly and annual activities and conduct Individual performance discussions with
    employees
    3. Ensure high quality end-to-end HR processes delivered to the business
    - Ensure implementation of new processes and tools into the business
    - Ensure implementation of all policies in partnership with the specialists and HR Services.
    - Manage relationships between business, specialists and HRS for the location, and ensure
    appropriate action is taken in case there is an expectation gap in the delivery of HR services.

    4. Ensure designing, Implementing and maintaining the entire R&R process for all employees
    - Devising the R&R grid for employees as per the hierarchy and productivity of an employee
    - Timely Recognition events to ensure smooth functioning of the R&R grid

    YES BANK Limited


    VP – Human Capital Management - March 2012 till March 2019
    My Job Responsibilities include:
    1. Branch Banking / Corporate Banking/ Retail Asset and Risk Management Recruitment
    - Using sales, business development, marketing techniques and networking in order to attract
    talent and retaining them
    - Advertising vacancies appropriately by drafting and placing adverts in a wide range of media
    (e.g., newspapers, websites, magazines)
    - Headhunting - identifying and approaching suitable candidates;
    - Receiving and reviewing applications, managing interviews and short-listing candidates;
    - Offer Closures by negotiating pay and salary
    - Enabling a mechanism to ensure the companies value system, Culture / DNA is preserved and
    the same is assimilated by the new joiner.
    2. Policy Formulation and Revision
    - Continuously monitor HR Policies and bring necessary changes on need base.
    - Forecasting and analyzing employee relations to help management design and implement
    effective employee welfare policies.
    - Devising new Policy in accordance to Business need and including in the Policy Manual
    - Building and maintaining effective relationship with employees and proactively address their
    grievances and counseling thereof.
    - Independently manage audit and related documentation

    Previous Role – Commercial and Corporate Banking – Human Resource Management including
    Recruitment, Employee Engagement, Grievance Procedure, Retention Approaches, Performance Management,
    Talent Management and Reward and Recognition

    Reliance Mutual Fund – Reliance Capital Asset Management Pvt Ltd Company
    Manager – Human Resources – North, - Since April 2008 till July 2009
    Reason of Leaving – Mandatory movement from Delhi to Mumbai, since Zonal Structure was dissolved
    My Job Responsibilities include:
    1. Setting up the Learning and development Department at the Zonal Level and Identifying
    opportunities for employees throughout their employee Life cycle
    - Identify Training needs of employees at each level and customize the Training Bouquet
    Accordingly.
    - Launching the Learning Portal to enable web based learning for all employees
    - Liaoning with various Internal and External vendors to introduce new Training programs
    within the organization and revamp existing training programs.
    - Devise a mechanism for Talent Management and work towards Employee Retention through
    Training Interventions.
    - Manage and deliver the day to day Learning Activities for all employees.
    ABN AMRO Central Enterprise Services, New Delhi
    As Manager – Human Capital - HR Business Partner (Generalist), - Since June 2007 till April 2008
    My Job Responsibilities include:
    1. Initiate and Introduce Reward and Recognition Program for the Business
    2. Set up and Manage the Performance Management System for the business unit and counsel Managers
    on the same
    3. Driving Employee Engagement and designing engagement activities calendar for associates
    4. Reviewing Talent with Business heads and completing Talent Management exercises
    5. Connecting with Leadership to manage issues such as Attrition, No poach Agreements etc.
    6. Provide advice, assistance, and follow-up on company policies, procedures, and documentation.
    7. Coordinate the resolution of specific policy-related and procedural problems, Grievances and
    inquiries.
    8. Develop and recommend operating policy and procedural improvements.
    9. Develop and maintain employee handbook.
    10. Conduct orientation sessions for new employees to explain personnel policies, compensation, and
    benefit programs.

    JP Morgan Chase, Mumbai


    As HR Business Partner, Generalist (December 2005 Till July 2007)
    My Job Responsibilities include:
    1. HR Generalist Function for 2 different departments: Outsell and Collections and Treasury
    Operations (New BU setup)
    - Help Operations set up all HR processes for the BU’s as well as for the organization.
    - Inducting new employees within the organization
    - Monitoring and maintaining span of management on the floor.
    - Assisting Employees with their grievances.
    - Developing and implementing HR policies and procedures.
    - Analyze pulse of the floor and proactively control and manage Attrition on the Floor.
    - Working in synchronization with Line Function for the Performance Management.
    - Active Participation in Talent Management Exercise for the organization.
    - To carry on OD activities like exit interview for staff, and MIS generation for the same.
    - Synchronizing Headcount as per operations plan
    2. Policy Formulations and Revision
    - Continuously monitor HR Policies and bring necessary changes on need base.
    - Forecasting and analyzing employee relations to help management design and implement
    effective employee welfare policies.
    - Devising new Policy in accordance to Business need and including in the policy Manual
    - Building and maintaining effective relationship with employees and proactively address their
    grievances and counseling thereof.
    - Independently manage audit and related documentation
    3. Working in Sync with Comp and Ben Team, Training Team to ensure HR Process Delivery
    4. MIS and HR dashboards
    - Regular Reporting and MIS for Management to help in decision making
    5. Reward and Recognition

    GE Countrywide, Gurgaon
    As Assistant Manager- Human Resources (April 2005 Till November2005)
    Reason of Leaving – GE Countrywide transitioned to GE Money, Downsizing the HR Headcount
    My Job Responsibilities include:
    1. Developing alternate and cost effective Hiring channels of recruitment for the organization.
    Such as Job Portals and sites. Internal Referral program, Campus Hiring, Consultants, News
    paper ads etc.
    2. Initiating, developing and maintaining the Internal Employee Referral Program called “Parichay”
    in the organization.
    3. Involved in Hiring at all levels, with special focus on Leadership Hiring (AM level and above)
    4. Employee Interaction-
    - Active Participation in the referral scheme of the organization.
    - Performance tracking right from the “hiring stage” till “on the shop floor”
    5. Consultants Identification and Retention
    - Initiating Consultants’ Interactive Sessions, Tie up’s and Co-ordination with consultants
    - Providing Candidates status and feedback.

    Wipro Spectramind : As Executive- Strategic Sourcing Contractual (October 2004-April 2005)


    Delhi Call Center : As HR Executive Contractual (April 2004-October2004)

    EDUCATION

    2002 -2004, M.B.A Major in Human Resources


    and IT
    (Topper of the Institute, Secured 76%-1st Division with Hons)
    UP Technical University, India

    March 2001, Delhi University Bachelor of Arts – Major in


    English

    March 1998, Bal Bharti Public School, CBSE Senior Secondary


    (Secured 63% marks)

    March 1996, Bharat National Public School, CBSE Higher Secondary


    (Secured 79% marks)

    PERSONAL

    Date of Birth 29, March, 1981

    Marital Status Married

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