51
51
51
A . P la n
C . G oa l
E . Id ea
A. Goals; plans
B . Plans; goals
C . Planning; organizing
D . Ideas; behaviors
E . Mission; vision
53. A blueprint specifying the resource allocations schedules, and other actions necessary for attaining
goals is referred to as a(n) _____.
A. goa l
B. plan
C . missio n
D . vision
E . objecti ve
54. Of the strategic management functions, which is considered the most fundamental?
A. Ex ecu tin g
B . Analy zing
C . Contro lling
D . Planni ng E . Leadi ng
C . strategic planning.
D . operational planning.
E . controlling performance.
56. _____ is the act of determining the organization's goals and the means for achieving them.
B . Organizi ng
C . Plannin g
D. Developin g a mission
E . A blueprint
57. Which type of plan helps managers implement the overall strategic plan?
A. Operati onal
B . Contingency
C. Tactical
D. Crisis
E . Corporate
D. A companywide meeting
E . Brainstormi ng
59. The _____ is the basis for the strategic level of goals and plans which in turn shapes the _____, and
_____ level.
B . Board of directors
C. Consultants
D . Top management
E . Lower management
B . Board of directors
C. Consultants
D . Top management
E . Lower management
B . Board of directors
C. Consultants
D . Senior management
E . Lower management
B. Plan operations
64 Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of
goals?
A. goals statement.
B. values statement.
C. income statement.
D. mission statement.
E . competitive-edge statement.
68"We respect our employees and value their diversity" is an example of a statement you are most likely
to find in the organization's _____.
A. A. missi on
B. B . strategic goals
C. C . tactical goals
D. D . strategic plans
E. E . tactical plans
69 "We seek to become the premier business school in the west" is an example of a statement you are
most likely to find in the organization's _____.
A. A. tactical goals
B. B . operational goals
C. C. mission
D. D . tactical plans
E. E . operational plans
70 _____ refers to a broadly stated definition of the organization's basic business scope and operations
that distinguishes it from similar types of organizations.
A. A. Mission statement
B. B. Goal statement
C. C. Management by objective
D. D. Goal setting
E. E . Corporate competitive-value statement
A. A. strategi c goals.
B. B . tactical goals.
C. C . operational goals.
D. D. a mission.
E. E . employee goals.
72 _____ are the broad statements of where the organization wants to be in the future.
73 The official goals of the organization are best represented by the _____.
75 _____ are called the action steps by which an organization intends to attain its strategic goals.
A. A. Tactic al goals
B. B . Operational goals
C. C . Tactical plans
D. D . Operational plans
E. E . Strategic plans
76_____ goals lead to the attainment of _____ goals, which in turn lead to the attainment of _____
goals.
77Sarah is a middle manager at Stylin' Sneakers Corporation. She is most likely responsible for the
achievement of _____ goals.
78Goals that define the outcomes that major divisions and departments must achieve in order for the
organization to reach its overall goals is called:
79Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track
for meeting organizational goals. This involves which stage of the organizational planning process?
A. A. val ue
B. B . visi on
C. C . missi on
D. D . goa l
E. E . servi ce
81 Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She
wishes to use goals to provide a sense of direction to her staff. She is using goals as:
83Which of the following represent plans developed at the organization's lower levels that specify action
steps toward achieving operational goals and that support tactical planning activities?
A. A. Tactical plans
B. B. Strategic plans
C. C . Operational plans
D. D . Supervisory plans
E. E . Organizational plans
84The _____ is the department manager's tool for daily and weekly operations.
85Which of the following is a visual representation of the key drivers of an organization's success,
showing the cause-and-effect relationships among goals and plans?
86Managers use _____ to direct employees and resources toward achieving specific outcomes that
enable the organization to perform efficiently and effectively.
A. A. strategic goals
B. B. operational goals
C. C. growth goals
D. D. financial results
E. E . internal business process goals
87 According to the strategy map described in chapter 7, which of the following is NOT a type of goal?
89Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the
current quarter. She is unhappy because she knows that the most any salesperson has sold in one
quarter in the past is $150,000. Her goal of $265,000 is probably:
89- You are violating which of these goal characteristics when you attempt to create goals for every
aspect of employee behavior?
90-Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals.
This process violates which of the following criteria for effective goals?
91Which of these is lacking in the goal "profits should be increased in the coming year?"
93The ultimate impact of goals depended on the extent to which goal achievement is linked to:
A. A. rewards.
B. B. salary increases.
C. C. promotions.
D. D. all of these.
E. E . salary increases and promotions.
94 Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of
what management method?
A. A. Tactical planning
B. B. Contingency planning
C. C. Single-use planning
D. D . Management by objectives
E. E . Management by walking
A. A. Settin g goals
B. B Developing action plans
C. Appraising overall performance
D. D . Reviewing progress
E. E . None of these
96Which of these is a method of management whereby managers and employees define goals for every
department, project, and person and use them to monitor subsequent performance?
97High Fence Corporation is currently implementing an MBO program. Managers and employees jointly
set objectives and develop action plans, and goal achievement is evaluated on an annual basis. High
Fence is missing which major activity that must occur in order for MBO to be successful?
99 Frostburg Fireplaces has used MBO for the past year. Top management just finished evaluating overall
performance. The next step in the MBO process should be:
A. A. They are devel oped to achiev e a set of goals that are unlike ly to be repeat ed in the future.
B. They are used to provide guidance for tasks performed repeatedly within the organization.
C. They define plans that define company responses to specific situations, such as emergencies or
setbacks.
D. They are most important in the organizations.
E. . None of these
103-Standing plans:
A. are develop ed to achieve a set of goals that are unlikely to be repeated in the future.
B. are used to provide guidance for tasks performed repeatedly within the organization.
C. define company responses to specific situations, such as emergencies or setbacks.
D. Dare the most important in the organizations.
E. E . are none of these.
105Cheyenne Creamery requires that all absent employees bring a note from their doctor when
returning to work. This is an example of a:
A. A. Pro gra ms
B. . Polici es
C. . Rule s
D. . Proce dures
E. . Proje cts
107An example of a _____ is a statement supporting the organization's efforts in the area of sexual
harassment.
A. A. pr oc ed ur e
B. B. rul e
C. C . poli cy
D. single -use plan
E. E . proje ct
A. A. They are devel oped to achiev e a set of goals that are unlike ly to be repeat ed in the future.
B. They are used to provide guidance for tasks performed repeatedly within the organization.
C. They define company responses to specific situations, such as emergencies or setbacks.
D. They are most important in the organizations.
E. E . None of these
A. A. standing plans.
B. B. rules.
C. C. scenarios
D. . D. procedures.
E. E . operationally tactical plans
113_____ involves looking at trends and discontinuities and imagining possible alternative future to
build a framework within which unexpected future events can be managed.
A. A. Scenari o buildin g
B. B . Crisis planning
C. C . Contingency planning
D. D . Trend management
E. . Caution planning
114Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in the event that
company sales drop by 20 percent or more. This type of plan is known as _____.
A. A. contingenc y planning
B. B . financial planning
C. C. crisis planning
D. D . consumer protection
E. E . environmental planning
115_____ enables firms to cope with unexpected events that are so sudden and devastating that they
have the potential to destroy the organization if managers aren't prepared with a quick and appropriate
response.
A. A. Incident planning
B. B . Contingency planning
C. C . Strategic planning
D. D . Crisis planning
E. E . Emergency planning
116The crisis management plan should be a _____ that specifies the actions to be taken, and by whom,
if a crisis occurs.
118Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to conduct corporate planning, it would
be performed by all of the following except:
120Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company
has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis?
121Alabama Airlines has three planning specialists who help division managers develop their own
division plans. Serving as consultants to the divisions, the planning specialists give advice about
strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the
planning function?
A. A . C en tr al iz ed pl an ni n g de pa rt m en t
B. Dece ntrali zed plann ing staff CPlann ing task force
C. Centr alized plann ing com mitte e
D. E . TQ M
122_____ are reasonable yet highly ambitious goals that are so clear, compelling, and imaginative that
they fire up employees and engender excellence.
51C
52A
53B
54D
55A
56
C57C
58B
59D
60D
61E
62A
63E
64A
65 B
66D
67D
68A
69C
70A
71D
72C
73A
74C
75E
76D
77B
78B
79E
80C
81D
82A
83C
84D
85C
86B
87E
88B
89B
90D
91C
92A
93B
94D
95D
96A
97B
98C
99C
100B
101A
102D
103A
104B
105D
106B
107B
108C
109B
110E
111B
112C
113C
114A
115A
116D
117C
118E
119C
120B
121B
122D
123B
124B
125C
126E
127A