Travel Services Week2 Q3 1
Travel Services Week2 Q3 1
Travel Services Week2 Q3 1
SELF-LEARNING
MODULE
TLE 10: Travel Services
Quarter 3 – Module 2
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Objectives
At the end of this lesson, the learner is expected to:
1. Differentiate reservation and confirmation;
2. Identify the different kind of flight reservation and
3. Encode the necessary information needed for confirmation.
Flight Reservations
1. Manual Reservations – refers to direct contact with the
supplier‘s staff by mobile or regular phone. (see appendices for
illustration)
Manual reservations are the traditional way of placing
reservations before the advent of e-commerce and the internet.
This method involves direct contact with the supplier‘s
staff by mobile or regular phone.
It is highly personal and fosters client-intermediary and
intermediary-suppliers commercial relations.
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Provide the following information when making manual
reservations:
i. Sector/leg required - sectors being traveled, point of origin to
point of destination.
ii. Date of travel – this refers to the dates the passenger(s) is/are
traveling.
iii. Flight number/class – this refers to the flight number and class.
iv. Passenger(s) name, and how many passenger/s (adults/children
with corresponding ages) or seat/s are being reserved.
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2. Electronic Reservations – is done through the supplier‘s email
address and interactive website that accepts reservations and
provide confirmations.
These were introduced by the use of email
correspondence, and these involved writing to the email
address of the supplier and receiving a reply from a
department or individual.
This is less personal since there is no direct human
contact.
Another way to place an electronic travel reservation is
through an interactive website where no human contact is
involved.
Field or boxes in the screen are filled out with the
necessary details and the site either accepts or rejects the
request.
Confirmations are provided for confirmed companies that
do not make electronic reservations as these are geared for
consumers.
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3. Automated reservations – is done through a global distribution
system wherein the supplier is a member that provides availability
of seats and accepts reservations.
This method provides the availability of a service first, allowing
the client to make a choice.
After the selection is made and inputted, the system provides
confirmations.
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5. Timetable display contains flights of all airlines between a
specific city pair for a one-week period. The display shows you the
frequency of flights between two airports and indicates which
airlines operate on a particular day of the week. The display
contains flights of airlines that participate in Amadeus. To request
for a neutral timetable display, enter:
TN12AUGMNLSIN
TN Transaction command for neutral code
12AUG Date, DDMMM
MNLSIN City pair
DO1
DO Transaction command for flight information
1 Flight line number form an available display
DOCX751/10AUG/HKGBOM
DO Transaction command for flight information
CX751 Flight Number
/10AUG Slash and date, DDMMM
/HKGBOM slash origin and destination airport/city codes
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8. Amadeus passenger name record (PNR) mandatory
elements.
A PNR contains the details of a passenger‘s reservations
and other information related to a passenger‘s trip.
PNR‘s can also contain information to assist airline
personnel with a passenger handling.
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The system automatically:
1. numbers that name element.
2. places the name in alphabetical order by family name,
regardless of how you entered them.
3. creates an OSI element when entering a child or infant‘s name.
14. End Transaction – when you have entered the five mandatory
elements, SMART, you must end the transaction to file the record in
the system.
Other Reservations
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Special functions/activities (if any)
Form of payment
If reservations are not available, present the booking and the other
accommodations establishments of similar category in the locality;
change the dates only with the client‘s consent.
Activity 1: Quickwrites
Direction: Accomplish the graphic organizer below by filling out the
difference of the two given words. Write you’re your answer on the
empty boxes with the necessary information.
RESERVATION CONFIRMATION
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Activity 2: Modified True or False.
Directions: Write TRUE if the statement is correct. Write FALSE if
the statement is incorrect and change the underlined term to make
the statement correct.
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Activity 3: Fill Me Out!
Direction: Given below is an example of booking form, encode
all the necessary information needed for your travel
confirmation.
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Scoring Rubric:
CRITERIA POINTS
Workmanship 10
Compliance to standards 15
Content (details of the output and 25
appropriateness)
TOTAL 50
ASSESSMENT:
MULTIPLE CHOICE
Direction: Read the statement carefully and choose what best
describes the statement. Write the letter and word/s in your answer
sheet.
1. What do you call the traditional way of placing reservation
before the advent of e-commerce and the internet?
a. Manual Reservation
b. Electronic Reservation
c. Automated Reservation
d. None of the Above
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9. It is used in requesting two availability display in one entry.
a. City Pair Availability
b. Time-Table Display
c. Flight Information
d. Dual-City Pair Availability
REFERENCES:
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