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Assignment 1

1. Communication is essential for flight attendants to understand passengers and convey important safety information. Flight attendants must prepare customers for their flight experience and assist them, including providing details on amenities, gates, safety briefings, and emergency evacuations. 2. Effective communication techniques allow flight attendants to convey important messages to passengers in situations where communication is difficult, such as during emergencies. It is important that passengers understand safety instructions so they can deal with issues and emergencies that may arise during flights. 3. The document discusses the importance of communication for flight attendants to do their job of ensuring passenger safety and a smooth travel experience.

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Kayla Mae Demaala
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13 views

Assignment 1

1. Communication is essential for flight attendants to understand passengers and convey important safety information. Flight attendants must prepare customers for their flight experience and assist them, including providing details on amenities, gates, safety briefings, and emergency evacuations. 2. Effective communication techniques allow flight attendants to convey important messages to passengers in situations where communication is difficult, such as during emergencies. It is important that passengers understand safety instructions so they can deal with issues and emergencies that may arise during flights. 3. The document discusses the importance of communication for flight attendants to do their job of ensuring passenger safety and a smooth travel experience.

Uploaded by

Kayla Mae Demaala
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Kayla Mae Dema-ala Assignment #1

BSTM-2

COMMUNICATION AND ITS NATURE

1.In order to readily understand the passengers we encounter and to better


understand one another, communication is essential for flight attendants to
learn. Additionally, one of the primary functions of cabin crew information is
sending messages to keep the other crew members informed.
educating travelers on safety problems The role of the "cabin crew,"
according to Banka, presents an unprecedented difficulty because flight
attendants are special individuals tasked with preparing customers for and
assisting them during their experience on commercial flights.
Information about on-board amenities, connection gate information,
required safety briefings, and details passengers need to deal with and
survive emergencies, including evacuation, are just a few of the messages
that flight attendants may convey to passengers. This section will
concentrate on passenger briefings and emergency messages, especially
those that pertain to evacuation.
2.Yes, because it is frequently used in situations where communication is
difficult because of distance, such as when parents or other family members
live abroad. However, if you have communication with each other despite
your distance, you can still visit the person, even if they are located
elsewhere.
3.you must be curious and you must understand the words so that you do
not make mistakes and do not have misunderstandings
4.He doesn't need to learn another language in order to communicate with
the person he is speaking to, so that they both understand each other
clearly and have no trouble speaking.
5.A skilled communicator possesses the knowledge of suitable and effective
communication techniques as well as the capacity to apply such techniques
in a variety of communication circumstances.
Being an influencer entails learning how to have an impact on people. It
implies that you guide them toward new horizons, mold their perspectives,
and encourage significant life change.
6.Without following any explicit rules of communication, some teams can
brainstorm. Other teams can consist entirely of individuals who interrupt
rather than converse with one another. Then it's time to establish some
ground rules. Due to anxiety, certain team members can find it difficult to
communicate face-to-face. They might be concerned that you will simply
disregard their ideas, or they might believe that their opinions are
insignificant. By fostering an emotionally safe work atmosphere, you can
combat these emotions. Effective communication should also be constant.
This is particularly true if you connect over various channels, such as email,
project management software, and meetings.Showing your team that you're
open to communication in the first place is a fantastic strategy to improve it.
Through group polls or one-on-one conversations, you may quickly request
peer feedback.

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