Dpb10023-Problem Scenario Pom
Dpb10023-Problem Scenario Pom
Dpb10023-Problem Scenario Pom
SESSION: 2022/2023
PREPARED BY:
NURUL FARHANA ILYANA BT GHANI 04DPM22F1043 DPM2A
- Evaluation and testing in the selection process that are suitable for new candidates is
the candidate may be required to sit for tests such as personality test, written test or
practical test to evaluate his ability to perform the tasks required of the position.
Evaluation and testing in the selection process depends on the aim of the organization
and the requirements of the position. Some of the commonly used tests that have been
shown to be valid predictors (Brown, 1985) are such as IQ test or knowledge tests,
Personality and psychology tests, Skills and achievement tests, AIDS and drugs tests,
Tests on the interest to perform duties, and Assessment centres.
- The skills that should be covered in the training program is interpersonal skills and
problem - solving skills. The interpersonal skills are the people skills and good
interpersonal skills help an employee to get along with others to get the job done
smoothly. Interpersonal skills include communication and listening skills, attitude and
deportment. While problem - solving skills refers to the ability to solve problems
effectively and efficiently. It means being able to identify and define the problem,
generating alternative solutions, evaluating and selecting the best alternative, and
implementing the selected solution.
3. The statement mentioned in the above article that “It is important for Human
Resources department to ensure their employees know how to do the tasks and
retain staffs in MOON Company.”
Write suitable methods that can be used by MOON Company to retain their staff.
- Good Communication:
An organization will operate more efficiently if employees have no barriers to
communicating with each other. Communication problems usually occur as a result of
differences of opinion with colleagues or poor relations between managers and
employees. Working together, discussing, exchanging opinions, ready to accept
criticism and respect are examples of good communication practices. As an employer,
you need to build a healthy relationship with employees and not just issue
instructions. Give your employees the opportunity to express their views, opinions
and creative ideas. One of the smart steps to encourage employees to channel opinions
and ideas is to set up a suggestion box in your office space.
- Belief:
It is not easy to create mutual trust among employees. One way is to increase team
building programs. This kind of program can instill a sense of belonging in
employees, further improving the ability of employees to work as a group and
increase their willingness to help each other.
Giving rewards or appreciation to employees who perform well can further increase
their motivation to work harder and more enthusiastically. The reward given is not
necessarily in the form of money only. An excellent staff award or lunch is a reward
that is greatly appreciated by employees in addition to promotions for those who
deserve it. The appreciation received indirectly encourages and increases employee
loyalty. So, as an employer, you must value and care for the welfare of employees
because they are the most valuable assets that guarantee the future of the organization.
Provide appropriate support and encouragement to your employees. After all,
employees are just human beings. Take care of their emotions, they will take care of
you.
4. Based on article, there are two types of decisions suffered by Encik Ahmad as a Sales
Manager. Acquire the types of decisions made by Encik Ahmad and his Chief
Executive Officer or Managing Director with the suitable problems given in the
article.
2. Delphi Technique
- The Delphi technique involves the use of surveys to collect information from a group
of experts. The experts are typically asked to provide their opinions on various
questions or an overall topic anonymously. These answers are then compiled and
shared with the group. After this, the process may be repeated with the experts being
asked to consider the answers that were given and revise their own opinions. This
process is repeated until there is a consensus amongst the experts.
- The Delphi technique can be an extremely effective group decision-making tool as it
allows for a large amount of information to be collected from experts without the need
for face-to-face discussion. This can be beneficial when the experts are located in
different parts of the world or when there is a need to collect confidential information.
The anonymity factor can also encourage experts to provide honest opinions without
the fear of negative repercussions. This technique is commonly used in business,
particularly in the development of new products. It can be especially effective at
creating large amounts of alternative solutions, developing new ideas, gathering large
amounts of expert opinions, and seeking additional information. An example of the
Delphi technique being used can be illustrated by the following scenario. A marketing
manager at a cellphone company has been trying to come up with new advertising
ideas for a new cellphone. The marketing manager has already sent the company's
advertising analysts two surveys about the advertising campaign and decides to use
the answers to create a third survey. The marketing manager then sends the third
survey to the analysts and uses their answers to arrive at a consensus about the best
advertisements to use.
4. Brainstorming
- Brainstorming is a technique that is often used to generate many new ideas quickly. It
can be used when a group needs to come up with an extensive list of ideas or when
there is a need to find a creative solution to a problem. Brainstorming can be an
effective tool as it allows all members of the group to share their ideas in an open and
non-judgmental setting. The rules of brainstorming are as follows: All members of the
group must participate. No idea should be rejected outright. The goal is centered
around the generation of the maximum number of ideas. All ideas should be written
down. No discussion or critiquing of ideas is allowed during the brainstorming
session. For example, the analysts at a marketing company are meeting to discuss
ideas for a new campaign for an important client. The facilitator leading the
discussion advises the analysts not to criticize any new ideas at this point and to allow
all members of the group to share their thoughts freely. After several minutes of
brainstorming, the group generates a large number of potential ideas for the campaign.
The group can then start to discuss and evaluate the ideas that have been generated.
5. Electroic meeting
- The most recent approach to group decision making blends the nominal group
technique with sophisticated computer technology. It's called the computer-assisted
group or electronic meeting. It is a meeting in which members interact by a computer,
allowing for anonymity of comments and aggregating of votes. Once the technology
is in place, the concept is simple. Issues are presented to the participants and they type
their responses into their computer screen. Individual comments, as well as aggregates
votes, are displayed on a projection screen. The major advantages of electronic
meetings are mystery, honesty, and speed. Participants can anonymously type any
message they want and it flashes on the screen for all to see at the push of a
participant's board key. It also allows people to be brutally honest without penalty.
And it's fast because chitchat is eliminated, discussions don't digress and many
participants can "talk at once without stepping on another's toes. The future of group
meetings undoubtedly will include extensive use of this technology. Team decision
making is a time-consuming process and before the team leader organizes the
participation of the full team; he/she must be sure that he/she has enough time and
resources for ^ decision-making process and choose a technique
- 4 steps involved;
• Computers are installed in the meeting room.
• 50 members will have a meeting through the computer network.
• Issues will be given to participants
• Individual comments aggregate voting will be projected on the screen in the
meeting room
- The problem is shared with the group online, and the members submit their responses
through votes. However, the vote signifies agreement or disagreement with the idea or
suggestions.