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USER
GUIDE
®
NEXGO N86
Table of Contents
Welcome
Welcome to your new terminal ....................................................................................... 3
Nexgo N86 terminal overview ......................................................................................... 4
Common Tasks
Test connection to eCOMM .............................................................................................. 9
Turn off or reboot the terminal ......................................................................................... 9
Reprint last invoice ................................................................................................................ 10
Reprint by invoice .................................................................................................................. 10
Print audit today ..................................................................................................................... 10
Print all audit ........................................................................................................................... 10
Print audit by date ................................................................................................................. 11
Print audit by batch ............................................................................................................... 11
References
Response codes - reference list for decline responses ........................................... 12
Frequently asked questions .............................................................................................. 12
Quick settings ......................................................................................................................... 13
Android Settings Menu ....................................................................................................... 14
How to change a receipt roll ............................................................................................. 17
Charging base .............................................. .......................................................................... 18
Fraud & chargeback prevention guide .......................................................................... 19
Welcome
IMPORTANT
Please do not discard this user guide!
Do keep it safe as it contains very useful
reference information that will help you
troubleshoot queries and questions you
may have using the terminal.
www.ecomm365.com
Rev. 1.4 (N86-2022.05.23)
© 2022 - eCOMM Merchant Solutions
Contactless area
Printer cover
Charge indicator
Volume up
HD touchscreen
Volume down
USB type-C
power port
Battery compartment
®
NEXGO N86
Using Cards
Contactless Card: hold the contactless card
over the sensing area, which is an area of
black plastic marked with the symbol
(do not hold the card over the screen for best
reception). Hold in place for around 1 second
until you hear a “beep” sound which means a
successfully completed transaction.
Process a Sale
1. On the Home screen of the eCOMM Payment Terminal Application press Sale
2. Enter the amount and press Confirm
3. If Cashback is configured on your terminal, you will now be prompted as follows:
3.1 After the sale amount has been entered the terminal asks ‘Do you need cash?’
3.2 Tap YES or NO
3.3 If cash is requested by the customer, enter the amount, and select YES
3.4 If the customer card has no cashback service enabled an error will be displayed
4. Tap or insert the card (if the card is inserted, ask customer to enter their PIN and
press Enter)
5. A ‘transaction in progress’ message appears on the screen
6. The terminal will respond with either APPROVED or DECLINED on the screen
7. If approved, the terminal will automatically print the merchant receipt
8. Select YES to print the customer receipt
Process a Void
A void is used when a transaction is made in error or the customer has been debited
the wrong amount. A void can only be issued for transactions that are pending
settlement and are within the current batch. A void will credit the customer’s account
straight away if their card issuer supports this transaction type.
1. On the Home screen tap Options then enter your admin password and tap Confirm
2. On the Options screen press Void at the top left
3. Enter the invoice number of the transaction you want to void & tap the Void button
4. When the void completes a void receipt is printed and an on-screen message is
displayed
Process a Refund
A refund is different to a void. A refund is used after a transaction has been settled.
Refunds typically don’t credit the customer’s account until 24 hours later.
1. On the home screen tap Refund, enter your refund password and tap Confirm
2. Enter the refund amount and tap Confirm
3. Tap or insert the card (no PIN required)
Note: For card not present (MOTO) refunds:
3.1 Tap the Enter Card Number button
3.2 Type in the 16-digit card number
3.3 Enter the expiry date in the format MMYY
3.4 Add the 3-digit CVV number
3.5 Press the Proceed button at the bottom right of the number pad
4. The terminal prints a refund receipt & displays a message onscreen when the refund
completes
i It is important that you should read the fraud prevention note regarding
telephone transactions on page 18 before you process a phone payment.
SIM connection
For a quick check, you can view the SIM mobile phone network reception icon at the
very top right of your screen just to the left of the battery symbol. 5 vertical bars illu-
minated means you have a strong SIM connection.
You can also get more information by going to the Mobile Networks section in the
Android Settings menu: press the white circle at the very bottom of the screen, and
then press Settings, then press Connections and Mobile Networks. The Network
Operator is displayed as well as the network mode.
Reports
1. From the Home screen, press Options,
enter the admin password & tap Confirm
2. Tap the Reports button
All Reports will be printed out via the till
roll. The following common tasks are all
available in the Reports Section:
Reprint by Invoice
To reprint a specific receipt, enter the
relevant invoice number (this is a 6 digit
number printed on the receipt) into the box
and press the Reprint button. The receipt
details are displayed on screen, press Print
to print out on till roll.
Reports continued
Print Audit by Date Print Audit by Batch
This prints the totals for the date For intances where the batch period
range selected. goes beyond midnight - effectively
Select a start date and end date from more than one single date - use the “by
the datepickers and then tap Confirm. batch” option. Enter the batch number
and tap Confirm.
Transactions are listed on a review
screen, grouped by transaction type Transactions are listed on a review
and issuer. Tap Print button to print. screen, grouped by transaction type and
issuer. Tap Print button to print.
You can also tap on any individual
transaction in the list to review and / You can also tap on any individual
or print its details. transaction in the list to review and / or
print the details of that transaction.
Note, scroll down in the reports screen
to view this option clearly.
Use the display setting to set the screen Use battery settings to set battery manager,
brightness and adjust font (type) size. show/hide battery % and choose battery saver.
Use security settings to set a screen lock Use date & time settings to set automatic date
(off by default) and set whether to show and time or switch between 12 and 24 hour
passwords as you type them. clock (24 hour is the default).
1 2
Open the printer cover by pulling Extend the cover fully back.
it backwards at the point shown. Remove old roll if present.
3 4
Insert the till roll with the print With paper extended close the
side exposed, facing upwards and printer cover until it ‘clicks’
rolling away from the screen. securely shut.
A 9V DC Power adaptor is
supplied with the charging base.
For most merchants, the instance of fraud and chargebacks is mercifully rare.
However, it pays to be vigilant, and here is our guide to help you avoid any issues.
Authorisation does not guarantee payment
• An authorisation is guaranteed by the cardholder’s issuing bank for 7 calendar days,
or 30 calendar days for pre-authorisations. If your terminal has not been batched daily,
and the settlement window has passed, you may be liable for chargebacks for ‘Late
Presentment’.
• Cards that are authorised but expire before a batch is settled on your terminal are
not guaranteed by the issuing bank.
i
By default eCOMM will auto settle every terminal between 23:00
(11pm) and 0:00 (midnight) daily. Your terminal must be powered on
and have an active connection. Otherwise you must ensure you batch
off your terminal at the end of a business day.
Chargebacks
A chargeback is where a consumer or their issuing bank disputes a transaction made with
their card. If the dispute is resolved in the cardholder’s favour, the cardholder would be
reimbursed for the partial or full amount of the transaction at the merchant’s expense.
eCOMM is governed by scheme rules and regulations (i.e. Mastercard, Visa & American
Express) and these take precedence over any terms and conditions offered by eCOMM.
Refunds
• You may not issue a refund to a card that has not previously been used at that
terminal. Transactions of this nature if discovered will be destroyed. You can verify what
card was used previously by checking the last 4 digits of the card number on the receipt
that the terminal originally issued. Your customer must produce this receipt to verify
they have the same card.
• The amount of the refund being issued to a card should always be equal to or less than
the original sale. Higher amounts processed will be destroyed.
• You should never use your terminal to refund yourself, suppliers, friends, family
members, staff or any other unapproved person as a form of payment. Transactions of
this nature, when discovered, will be destroyed.
Customer Support
Please contact our Customer Support Team with any queries on fraud or chargebacks.
T: +353 (0)46 901 1288 (EU) or +44 (0)20 7183 5253 (UK) E: [email protected]
eCOMM Merchant Solutions Limited is authorised by the Financial Conduct Authority in the United Kingdom under licence
number 900591. The provision of payment terminals is not regulated by the FCA.
NEXGO and the NEXGO logo are either trademarks or registered trademarks of NEXGO in China and/or other countries.
Mastercard®, Maestro® and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.
Visa® is a registered trademark of Visa International.
American Express™ is a trademark of American Express Company in the United States and other countries.
The Apple Pay® logo is a trademark of Apple Inc., registered in the U.S. and other countries.
Android™ and Google Pay™ are trademarks of Google LLC.
The Samsung Pay™ logo is a trademark of Samsung in the United States and other countries.
The LinkedIn logo® is a registered trademark of LinkedIn Corporation and its affiliates in the United States and/or other countries.
TWITTER™, TWEET™, RETWEET™ and the Twitter™ logo are trademarks of Twitter, Inc. or its affiliates.
The Contactless Symbol is a trademark of EMVCo, LLC registered in the UK, US and other countries worldwide.