Customer Service
Customer Service
Customer Service
PROFESSIONAL SUMMARY
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performance levels and
productivity
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HEAD CUSTOMER SERVICE, SALES & CERTIFICATE
MARKETING
bs Michael Okpara University,
Umudike Abia state
MEGAZOOM LTD 2010 - 2015
Jan 2020 - current
KEY ROLES SECONDARY SCHOOL
Drafts, implements, and executes policies and procedures to
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CERTIFICATE
facilitate a quality customer service experience
Establishes performance metrics for customer service Enugu
representatives Niger Secondary Grammar
am
Ensures a safe, secure, and legal work environment Primary School Festac Town
Develops personal growth opportunities 2004
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Prepared product or service reports by collecting and
analyzing customer information
Contributed to team effort by accomplishing related results
as needed
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FIELD MARKETING SALES OFFICER
GUARANTY TRUST BANK
2010 - 2010
KEY ROLE
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Improved brand awareness and ensured business expansion
Provided guidance to sales teams and analyze sales records
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HELP DESK SUPPORT AGENT
EDMARK NIGERIA
am
2011 - 2013
KEY ROLE
Responsible for receiving all phone calls of vendors
Resolving over 100 enquires daily
Provided other duties such as signing up new contractors,
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