“I love you, O LORD, my strength.

”
Psalm 18: 1

Basic Education Department

Senior High School
S.Y. 2020 – 2021

First Quarter Learning Module

in
Computer System Servicing NCII – COC (1)
Grade 11 – ICT Specialized Subject

Dear Parents/ Guardians,

It is the goal of King’s College of the Philippines – Basic Education
Department through our Continuity Learning Operation Plan for school year 2020 –
2021 to sustain the delivery of quality, accessible, relevant and liberating Basic
Education services for all school – age learners in the midst of COVID-19 pandemic
by adhering to the new learning modalities prescribed by the Department of
Education.
To ensure the continuous learning of your child / ward, the school wants to
reach you through this learning module. We have simplified the content yet
profound to meet the learning competencies required by the K-12 curriculum of the
Department of Education. Kindly help your child/ ward reach his potential amidst
this pandemic.
This learning module is exclusively for the KCP – Basic Education learners.
No part of this module be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopying, recording, mimeographing or by
any information and retrieval system, without written permission.
Stay home and God bless.

Stay home and God bless.

 LEARNING MODULE IN COMPUTER SYSTEM SERVICING NC II

Dear student,

Welcome to Computer System Servicing II or commonly known as CSS NC II. The CSS NC II Consists of
competencies that you must possess to be able to install and configure computer systems, set-up computer
network and servers, and to maintain and repair computer systems or unit and networks. In this module is all
about the personal entrepreneurial competencies (PECs) and the entrepreneurial competencies of a successful
computer technician within your province. This module will encourage you to think about entrepreneurship and
its role in the business community, and this module is made for you to learn more about the core competency
of CSS NC II while you are not inside of the classroom.

You will be learning the career opportunities in computer system servicing and the personal
entrepreneurial competencies (PECs).

On this module, you will need a Set of Computer System unit, Standard Phillips Screw Driver. You can
read all the given lesson, but on the activity is that every week is 1 activity only.

Here is the list of Lessons to be tackled for this first Quarter

WEEK LESSON NUMBER OF HOURS

Week 1 General Orientation and Subject Orientation
Lesson 1: Personal Entrepreneurial
Week 2 8 hours
Competencies (pecs)
Week 3 Lesson 2: Environment and Market (EM) 8 hours
Week 4 Lesson 3: Business Idea 8 hours
Week 5 Lesson 4: Applying Quality Standards (AQS) 8 hours
Week 6 Lesson 5: Quality Improvement 8 hours
Lesson 6: Performing Computer Operations
Week 7 8 hours
(PCO)
Lesson 7: Performing Mensuration and
Week 8 8 hours
Calculation (PMC)
Lesson 8: Preparing and Interpreting
Week 9 8 hours
Technical Drawing (PITD)
Week 10 First Quarter Examination 1 hour

IN CASE OF ASSISTANCE: If you find trouble in answering your module, please do not hesitate to contact
me from the following:

CONTACT NUMBER -
EMAIL ACCOUNT [email protected]
MESSENGER Jemar Patnao

Your teacher,

JEMAR G. PATNAO

Basic Education Department – SHS Learning Module in Computer System Servicing NC II Page 2 of 13
 CONTENT The learners demonstrate an understanding of one’s PECs in computer systems
STANDARDS servicing.
PERFORMANCE The learners shall be able to prepare an activity plan that aligns with the PECS of a
STANDARDS practitioner/entrepreneur in computer systems servicing.
Recognize Personal Entrepreneurial Competencies and Skills (PECs) needed in
MOST ESSENTIAL
computer systems servicing.
LEARNING
a. Compare one’s PECs with those of a practitioner/ entrepreneur.
COMPETENCIES
b. Align one’s PECs with those of a practitioner/ entrepreneur.
DURATION/TIME
Week 2 Date: August 31, 2020 – September 4, 2020
FRAME

LESSON 1: PERSONAL ENTREPRENEURIAL COMPETENCIES (PECs)

A. OBJECTIVES
At the end of this lesson, you should be able to:
a. understand on one’s PECs in computer systems servicing; and
b. prepare an activity plan that aligns with the PECs of a practitioner/entrepreneur in computer
system servicing.

B. KEY CONCEPTS

Good Day, today you will be going to learn about the PECs and important characteristics should be
possessed by an individual in order to perform entrepreneurial functions effectively.
To start this module, first you need to understand the entrepreneur and entrepreneurship.
Entrepreneurs are those with the skills and capabilities to see and evaluate business opportunities. They
are the individuals who creates a new business, bearing most of the risk and enjoying most of the rewards.
Entrepreneurship is the process of discovering a new way of combining resources, or the process of
starting a new business.
Now that you have small knowledge about entrepreneurs and entrepreneurship, you may now walk
through your module in assessing your PECs.

ASSESSMENT OF PERSONAL COMPETENCIES AND SKILLS (PECS) VIS-À-VIS PECS OF A

PRACTICING ENTREPRENEUR/ EMPLOYEE

Entrepreneurial competencies refer to the important skills and characteristics that possessed by and
individual entrepreneurs, in order to perform all the entrepreneurial functions needed to be effectively work.

Below are some of the important characteristics and skills needed of a good entrepreneur:

1. Self-motivation
When you want to succeed, you need to be able to push
yourself, you need to be dedicated to what your plan and keep
moving forward, even you aren’t receiving any rewards.

2. Take Risks
Understanding calculated risks that are more likely to pay off is an
important part of being an entrepreneur. Sometimes it’s important
to take risks than playing it safe, playing it safe never leads to a
success as a business owner.

Basic Education Department – SHS Learning Module in Computer System Servicing NC II Page 3 of 13
 3. Flexibility
You need to be a flexible, be willing to accept a change, stay on top of your
industry. You need to be flexibility in your thinking. This is an essential part of
problem-solving if you want to be able to find unique and effective solutions on
issues. You need to stretch your abilities or skills.

Listed below are some of the important Attributes of a successful entrepreneur:

1. Passion
Successful entrepreneurs are passionate. This what will help you find
motivation when you are discouraged and it will drive your motivation and it will
make you think forward. Passion is the fuel of for successful entrepreneurship.

2. Tenacity
Developing a new concept inevitability involves a testing period of trial and error,
redrafting plans in the light of feedback from customers and suppliers. Commitment
sometimes needed to test in order to make or have a successful concept or plans.

3. Vision
This is where sometimes the entrepreneurs fails, yes, your good at solving specific
problems or issues, but do you have an eye on the bigger picture of yourself or on your
career? a true entrepreneur has a notion of where he or she wants the business to be in
five or 20 years.

Every goal that we set out to reach is most effectively met with certain skills, capacities,
behaviors and abilities. I recommend looking at the goals you currently have and making a list
of skills, capacities, behaviors and abilities (SCBA’s) that you say are most needed to fully satisfy
that goal.

Assess yourself on which are you already strong and effective with? in
which are you okay, what do you need to enhance, or are you either weak in or
perhaps don’t have the SCBA’s at all.
For those areas that needs development, find others who are
demonstrating those skills, find information on how they develop those SCBA’s, what
would you need to put in practice that would support the development of those in
yourself.
Comparing yourself to others isn’t useful, but my recommendation is not comparison, it’s about
considering what is needed for where you are headed.

Why is there a need to compare and align one’s PECs with PEC’s of Successful Entrepreneur? it is vital
that entrepreneur will benchmark his /her personal entrepreneurial skills to successful one, because the traits of
a successful entrepreneur is proven to have a guarantee for success. An entrepreneur should use this in order
to identify the traits that he /she possess and to overcome all of the hurdles of business.

Why is it a PEC’s of a successful entrepreneur is reliable by just benchmarking his / her skills? It is
because it is based on real life situation and it was proven effective to use. And if the entrepreneur will become
aware that there are traits that is not present on their personal, he / she must train to develop those traits, and
if the entrepreneur will follow those traits, it will surely lead to a successful on facing those problems
encountered.
Basic Education Department – SHS Learning Module in Computer System Servicing NC II Page 4 of 13
here are the Personal Entrepreneurial competencies that the new entrepreneurs must be aware:

Opportunity Seeking

Commitment to
Obstacles
work contract
Acheivement Cluster

Demand for
Risk Taking efficiency and
quality

Information
Goal Setting Planning Cluster
Seeking

Persuasion and
Networking

Power Cluster

Self Confidence

Basic Education Department – SHS Learning Module in Computer System Servicing NC II Page 5 of 13
 LEARNING TASKS

PALAEZ, ARKEN L.
NAME: _________________________ SCORE: ______

ICT
STRAND: _______________________

TASK 1: ASIDE FROM GIVEN FROM THE CHARACTERISTICS AND SKILLS AND ATTRIBUTES,
WRITE ATLEAST FIVE (5) CHARACTERISTICS AND SKILLS AND FIVE (5) ATTRIBUTES FOR A
SUCCESSFUL ENTREPRENEUR.

Characteristics and Skills

creativity
1. _______________________________________________________________________________________

determination
2. _______________________________________________________________________________________

focus
3. _______________________________________________________________________________________

4. competitive
_______________________________________________________________________________________

5. time management
_______________________________________________________________________________________

Attributes
interests
1. ______________________________________________________________________________________
persistency
2. ______________________________________________________________________________________
open minded
3. ______________________________________________________________________________________
talent
4. ______________________________________________________________________________________
persistence
5. ______________________________________________________________________________________

Basic Education Department – SHS Learning Module in Computer System Servicing NC II Page 6 of 13
 C. ASSESSMENT

PALAEZ, ARKEN L.
NAME: _________________________ SCORE: _______

ICT
STRAND: _______________________
ACTIVITY 1: USING THE PECs CHECKLIST, ASSESS YOURSLEF BY PUTTING A CHECK () MARK IN
EITHER STRENGTHS OR DEVELPORMENT AREAS COLUMN AND PREPARE AN ACTION PLAN THAT
INDICATES ALIGNMENT OF YOUR PECs OF A SUCCESS ENTREPRENEUR IN COMPUTER SYSTEM
SERVICING IN THE CHECKLIST.
PECs CHEKCLIST OF A SUCCESSFUL ENTREPRENEUR IN COMPUTER SYSTEM SERVICING
PERSONAL
ENTREPRENEURIAL
COMPETENCIES STRENGTHS DEVELOPMENT
(PECs) OF AN AREAS
ENTREPRENEUR

Self-Motivation 
Take Risks 
Flexibility 
Passion 
Tenacity 
Vision 

PECs CHECKLIST OF YOURSLEF

PERSONAL ENTREPRENEURIAL PERSONAL ASSESSMENT IN TERMS OF:
COMPETENCIES (PECs) OF AN
ENTREPRENEUR DEVELOPMENT AREAS
STRENGTHS

Self-Motivation
Take Risks
Flexibility
Passion
Tenacity
Vision

ACTION PLAN: PLEASE REFER YOUR PECs AND THE PECs OF SUCCESSFUL ENTREPRENEUR ABOVE
CHECKLIST.

OBJECTIVE AREA ACTIVITIES STRATEGIES TIME FRAME EXPECTED

OUTCOME

everyday
take risks do something new to be confident
To align my Characteristics
PECs with the
PECs of a communicate talk to different my communication
successful Skills persons
everyday
skills are improved
entrepreneur in
i would be sincere
Computer face challenges
everyday to be passionate
System Attribute and think of the out-
come
Servicing
I will plan my meals everyday to be self-controlled
Traits eating less and sleep rather

Basic Education Department – SHS Learning Module in Computer System Servicing NC II Page 7 of 13
 CONTENT The learners demonstrate an understanding of one’s PECs in computer systems
STANDARDS servicing.
The learners demonstrate an understanding of the concepts of environment and
PERFORMANCE
market and how they relate to the field of computer systems servicing, particularly in
STANDARDS
one’s town/ municipality.
MOST ESSENTIAL Recognize and understand the market in computer systems servicing
LEARNING a. Identify the players/ competitors within the town.
COMPETENCIES b. Identify the different products/services available in the market.
DURATION/TIME
Week 3 Date: September 10, 2020 – September 14, 2020
FRAME

LESSON 2: ENVIRONMENT AND MARKET (EM)

A. OBJECTIVES
At the end of this lesson, you should be able to:
a. identify the players / competitors within the town; and
b. identify the different products/ services available in the market.

B. KEY CONCEPTS

Good Day, today you will be going to learn about the Key concepts of market, who are the players in the
market, and the products and services available in the market.
An aspiring entrepreneur needs to explore the economic, cultural and social
conditions prevailing in an area. To be successful in any kind of business venture,
entrepreneurs should look closely at the environment and market. They should
always be watchful of existing opportunities and constraints and to take calculated risks.
Identifying the needs of the community, its resources, available raw materials, skills, and
appropriate technology can help a new entrepreneur seize business opportunities.
SWOT Analysis is a managerial tool used to assess the environment. It is used to gather important
information which is used in strategic planning. Strengths and weaknesses are internal in an
organization. They relate to resources owned by an organization that you have control over and
also the extent of its marketing.
Opportunities and threats exist in the external environment. Opportunities relate to the
market, new technologies, and the external factors such as government policies, climate, and
trends. Threats replace what the competitors are doing. It also includes legal and other constraints.

PRODUCT DEVELOPMENT

Product development, referring to a process of making a new product to be sold by a business or

enterprise to its customers, in computer systems servicing they are the new products ready
to be sold in market.
Product development also may involve in modifications of an existing product or its
presentation, or it’s a formulation of an entirely new product that satisfies a newly-defined
customer’s needs, wants and/or a market place.

The development in this module refers to collectively to the entire process of identifying a market
opportunity, creating a product to appeal to identified market, testing, modifying, and refining the product until
it becomes ready for production.

There are basic, yet vital questions that you can ask yourself about product development. The following
questions includes:
1. For whom are the product/ services aimed at?
2. What benefit will the customers expect from product/services?
3. How will the product/services differ from the existing brand? From its competitor?

Basic Education Department – SHS Learning Module in Computer System Servicing NC II COC 1 Page 8 of 13
Here are some the examples of product development in computer systems servicing:

1. The releasing of AMD and INTEL processors (CPU), these 2 companies are competing in the
market for almost 40 years up until now, and they always keep on developing their
processors to be faster and more multi-tasking in handling a software or programs.

2. The Hard Disk Drive (HDD) to Solid State Drive (SSD), we all know that HDD is one of the
sensitive parts of the computer hardware’s, because of the disk inside of it, and finally they
develop a faster in booting up and can be more boost up your applications in running it or
using it, and this product is called the Solid-State Drive (SSD).

And don’t forget the needs and wants of people within the target area or location to be considered.
Everyone has his/her own needs and wants, and every each of one of them are differ from their needs and
wants.

Basic needs are essential to an individual to live with dignity and pride in a
community. These needs can obviously help you generate business ideas and subsequently
to product development.

Wants are desires, luxury and extravagance that signify wealth and expensive way
of living. These wants or desires or expensive way of living are fashion, accessories, watching
movies, having luxurious car.

The needs and wants of people are the basic indicators of the kind of business that you may engage in,
because it can serve as the measure of your success.

CONCEPTS OF DEVELOPING A PRODUCT

This is the critical phase in development of a product. In this stage, the needs of target market are
identified, and competitive products are reviewed before the product specifications are defined. The world is
changing in terms of values and attitudes, needs and demands for products, services and technologies.

Listening to the customers voice is more important than ever to ensure new products, services
and technologies meet customer’s needs.

The Process of product development:

1. Needs and Trends Screening

For a new product or service to succeed, it must conform to existing or evolving trends, or needs.
Using survey forms, interviews, researches, focus group discussion, and observation, an entrepreneur
can easily identify customer’s needs and wants.

2. Idea Generation
After collecting the information’s, it is time to develop a new product or services and technologies
for these uncovered needs.

3. Idea Screening
In this step, you may need to identifies the most promising ideas and provides relevant indications
for their selection and optimization. The selected idea must need to meet the user’s needs.

4. Idea optimization
After screening the selected ideas and classified, these raw ideas should be optimized based on
customers feedback or reviews, or refer to the surveys of customers.

5. Prototyping
Based on the most promising concept chosen, prototype of your product, service or technology
is developed and optimized according to the target group or target customer’s needs.

6. Product Marketing and Communication

After developing a detailed product or service outline, which includes list of activities, necessary
resources and expenses, all marketing elements must be tailored to the concept idea and the target
customer.

Basic Education Department – SHS Learning Module in Computer System Servicing NC II COC 1 Page 9 of 13
 FINDING VALUE

The product / service that you put or sell on the target market, there must be something or unique that
will make you the best option for your target customers, otherwise they have no reason to buy your products
or services on what you are selling. Then what you will do to make you’re the best option; you must offer
something to your customer, for example: discounts on first buy, promotions, or something unique that will
guarantee that the customers will buy your product/ services.

The value that you will incorporate to your product is called value proposition. This value
proposition is a collection of the most persuasive reasons on why people on the target market
should notice on your product/services and taking action on what you’re asking for, it is where
the people gets people keep on coming on your store to buy your product or avail services.

INNOVATION

Innovation is the introduction of something new to your product / services. If you want to increase your
sales or profit, you must innovate. This includes a new idea, new method, new device, or new features, and you
must also indicate the specification of your product / services, new packaging, improvement of taste, color, size,
shape, or price. Possible innovations in providing the good services are the new features, improved methods,
additional featured services, or possibly freebies.

UNIQUE SELLING PROPOSITION (USP)

Unique Selling Proposition is the factor or consideration presented by a seller as the reason that one
product or service is different from other. Business with a unique selling proposition stand for something specific,
and it becomes what you’re known for.
Many businesses make the mistake of attempting to stand for everything when they first
get started. They want to do everything well. They want to be known for having best quality
product/ services, they want to be known to be the lowest or cheapest price, or they want to be
known in the market to be the best in all aspects of selling methods, but they don’t know that
there’s a problem and the problem is that “When you attempt to be known for everything, you don’t become
known for everything.”

In example of phone or smartphone industry, the company NOKIA is worldwide

well known for its “Nokia – Connecting People”, or their product to be the best quality. Until
such time on 2011, the competitors on the market, the iPhone or well known as Apple company,
Nokia partnered with Microsoft to be able to beat the iOS, in 2012 first introduced the Nokia
Lumia series where the Operating system is a Microsoft Product, up until the Nokia forget their
target market or the voice of people, and until people already forget the Nokia, because of the
price of its product is too high or people can’t already afford to buy it, and that time Nokia is already gone in
the market of industry for many years, but on the 2016 Nokia re-entered the mobile handset up until now, and
I think they are repeating its history.

Basic Education Department – SHS Learning Module in Computer System Servicing NC II COC 1 Page 10 of 13
 C. LEARNING TASKS

NAME: __________________________
PALAEZ, ARKEN L. SCORE: _______

STRAND: ________________________
ICT
TASK 2: MATCH THE CONCEPTS OF DEVELOPING A PRODUCT IN COLUMN A WITH THEIR
MEANING IN COLUMN B. WRITE THE LETTER OF THE CORRECT ANSWER ON THE SPACE
PROVIDED BEFORE EACH NUMBER.

A B
C
_____1. Idea Generation A. Developed and optimized according to target
customer’s needs.

A
______2. Prototyping B. Identify customer’s needs and wants.

______3.
D Idea Screening C. Develop a new product or services and technologies for
uncovered needs.

______4.
E Product Marketing and Communication D. Identify the most promising ideas to provide relevant
indications.

______5.
F Idea optimization E. All marketing elements must be tailored to the concept
idea and the target customer.

______6.
B Needs and Trends Screening F. Raw Ideas should be optimized based on customers
`feedback or reviews.

Basic Education Department – SHS Learning Module in Computer System Servicing NC II COC 1 Page 11 of 13
 D. ASSESSMENT

NAME: PALAEZ,
_________________________
ARKEN L. SCORE: ______
ICT
STRAND: _______________________

ACITIVTY 2: DEVELOP YOUR OWN CONCEPT OF YOUR PRODUCT OR SERVICE BY USING THE
FIGURES ON THIS PAGE. USE ASTERISK (*) ON EVERY STAGE OF PRODUCT CONCEPTUALIZING
ON LISTING IMPORTANT KEY IDEAS.

1. What are the Customers Needs 2. Your Target Specifications

* do a research *computers- computer shop
*make some interviews to focus groups or individuals - sell computer
* observe products or services that people usually *internet connection- sell load
consume. - sell wifi connections
*most costumers needs some computers and
printers
*fourth of the people needs internet connection

7. Prepare a Development Plan 3. Analyze a Competitive Product

* conceptualize the shop
*most people needs computer and load
*fix the papers
* putting up computer shop is a risk since people
* buy a land to build up the shop
have their own computers nowadays
* do construction
*selling computer is a nice idea
* buy computers equipments and internet connections
*selling load can't get much profit, selling wifi
connections can

6. Refine Product Specification 4. Generate Product Concept

* customers wants cheap but quality * computer shop with wifi
* accessible *computer and and wifi store
* most of quality products are expensive * computer shop with all the customers technology
* discount needs

5. Select a Product Concept

*computer shop with all the customers technology
needs
* all in one so for more customer and high profit

Basic Education Department – SHS Learning Module in Computer System Servicing NC II COC 1 Page 12 of 13
REFERENCES:

(Ferris, 2016)
(Daisyme, 2012)
(Putnam, n.d.)
(Psyma, 2019)
(NOKIA, 2020)

Prepared by:
Jemar G. Patnao

Basic Education Department – SHS Learning Module in Computer System Servicing NC II COC 1 Page 13 of 13