Jamie Daly CV 2022

CURRICULUM VITAE
Jamie Daly
10 Lifford Court
Lifford
Co.Donegal
Telephone: (Mobile): 0892795018

Email address: [email protected]
PERSONAL PROFILE
Compassionate individual with strong initiative.
Experience most recently working with Credit/Asset Management & Settlements. Client
oriented with a proven ability in dealing with subsidiaries and partners on the phone, e-mail,
live chat and on a face-to-face basis in a fast-paced environment.
High attention to detail, managing escalations efficiently. Reliable, trustworthy and

adaptable.
PROFESSIONAL EXPERIENCE
Hugh J Ward Solicitors

Credit Management Executive September 2021- Present
 Working closely with customers to investigate and resolve customer queries, maximise
payments and minimise potential overdue payments.
 Track and pursue overdue balances in line with company policy.
 Receipting and allocating.
 Issuing Credit / Debit notes.
 Managing Credit Limits.
 Prioritise and manage a challenging workload in a target driven environment.
Citibank
Settlements Analyst August 2020 – August 2021
 Responsibility for the settlement of all transfer requests associated with the trading
team.
 Asset Management/ Trade Settlements.
 Processing all SWIFT messages between Global Shares and partner custodian and
brokers relating to transfer requests.
 Detailing and documenting workflow procedures to include MiFID II compliant
changes as recommended by Global Shares Compliance team.
 Internal reporting/escalation of any issues which arise as a matter of urgency.
 Provide all Buy in Reports and Balances before EOD.
 Assist in identifying new system tools and enhancements to existing systems.
 Act as a point of contact, as part of a team, for all transfer related matters.
Permanent TSB July 2019 – August 2020

Customer Service Supervisor
 Be a first point of contact for customers, always representing the brand
 Assist in the day-to-day operations of the contact centre
 Provide first class service to every customer, going above and beyond giving an exceptional
customer experience
 Book appointments, give sound financial advice, troubleshoot, promote digital initiative.
 Adhere to banking regulations, security, GPDR as well as SLA’s and AML.
 Work towards APA and QFA qualifications.
Microsoft/Infosys
Dublin City Centre Jan 2018 – July 2019
French Speaking Transaction Specialist/Customer Care Agent.
 Possess & enforce an expert level of understanding current revenue recognition guidelines
as established by Finance & compliant with Sox procedure & Data Privacy
 Review Agreements & Orders to ensure all legal requirements are met & documentation is
complete
 Answer customer questions, help resolve complex problems, process refunds and make
suggestions regarding the purchase of additional products and services
 Complete analysis and investigation of queries related to specific Microsoft Business
Programs, Orders and Contracts.
 Responsible for keeping accurate records of business activities including detailed
information on Agreements/Orders exceptions and queries, outstanding problems and
executive approvals as outlined by Legal & Finance
 Assist and advise on business communications with the French Market.
ARI/DAA
Dublin Airport 2017-2018
Sales Professional
 Assist in sales
 Upsell and cross-sell to increase sales
 Deliver outstanding customer service
 Deliver excellent product knowledge on a range of luxury products
 Process online orders
 Replenishing stock
EDUCATION AND TRAINING
BA in International Tourism & Languages 2013-2016

Erasmus Programme – Masters in Tourism
IAE University of Savoie Mont-Blanc, Chambery, France
Dublin Institute of Technology
Course Contents:
● Translations ● Project Management
● Linguistic Proficiency ● Tourism Law
● Language for Business ● E-Tourism
● Computer Applications ● Spanish & French Culture &
● Tourism studies Communication
● International HRM ● Marketing
● Management
● Accounting
Professional Makeup Artistry Diploma 2017

Vanity X Makeup Academy
Day/Evening/Bridal/Mature/Era/Male/Fashion/Photographic/SFX
Swords, Dublin
Leaving Certificate 2013

St Vincent’s Secondary School
Glasnevin, Dublin 11
Results available upon request.
PERSONAL DETAILS
Date of Birth: 11 February 1995

Nationality: Irish
OTHER INFORMATION/INTERESTS
 Equality/ Diversity: Active member of the mental health and well-being committee
at PTSB. Member of professional PRISM LGBT inclusion network, chairperson on
stakeholder engagement.
 Piano: studied for 2 years
 Singing: Professional voice training with Shira Vocal Coaching.

Regularly performed at various events.
 Languages: Keen interest in different languages and cultures.
 Beauty Passion for makeup, taking clients and doing charity events.
 Information Technology:
Excellent skills in all Microsoft Office & Web design. Keen

interest in Internet media/Social Media/ Online Marketing.
REFEREES
References will be provided upon request.

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CURRICULUM VITAE

Telephone: (Mobile): 0892795018

High attention to detail, managing escalations efficiently. Reliable, trustworthy and

Hugh J Ward Solicitors

Permanent TSB July 2019 – August 2020

BA in International Tourism & Languages 2013-2016

Professional Makeup Artistry Diploma 2017

Leaving Certificate 2013

Date of Birth: 11 February 1995

 Piano: studied for 2 years

 Singing: Professional voice training with Shira Vocal Coaching.

Excellent skills in all Microsoft Office & Web design. Keen

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