Chapter 2 PART 2

HGD 30202 ORGANIZATIONAL BEHAVIOUR
CHAPTER 2 UNDERTANDING PEOPLE AT WORK (PART 2)
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COURSE LEARNING OUTCOMES
CLO STATEMENTS PLOs
CLO 1 Describe the current organizational behaviour and identify the PLO 3
application to workplace settings (C3)
CLO 2 Discuss the application of organizational behaviour framework PLO 1
and concepts that enhance individual, group and organizational
effectivenes (C2)
CLO 3 Reflect on behaviours with respect to groups or teamwork in PL0 9
completing assignment or group task (A2)
3
LEARNING OUTCOMES
By the end of this chapter, you must able to:
Section
1. Describe the relationship between personality
Break
and work behaviors
Insert the Subtitle of Your Presentation
2. Define work attitudes, job performance, organizational citizenship,
absenteeism, and turnover
3. Describe the link between values and work behaviors.
Personality is the unique, relatively
stable pattern of feelings,
thoughts, and behavior that
each individual displays
Is our behavior in
organizations dependent on
our personality?
Reference: https://www.verywellmind.com
In addition to Big Five personality,
researchers have proposed various other
dimensions, or traits, of personality
(1)Self-monitoring
(2)Self-esteem
(3)Self-efficacy
(4)Proactive personality
Self monitoring
Personality trait that captures differences in the extent to which
people control the image they present to others in social situations
High self monitoring
√ motivated and skilled at adapting to the expectations of the
situation
√ Flexible adjust behavior to the situation and the behaviors to
others
Low self monitoring

√ people are less likely to change their behavior to fit in
√ sign of high individualism and resistance to conformity in others
As manager,
Advantages
√ higher performers
√ effective in influencing other people
√ able to get things done by managing their impressions
√ emerge as leaders
Disadvantages
× lower accuracy in evaluating the employee’s performance
× avoid giving accurate feedback to their subordinates to avoid
confrontations
Self esteem
Degree to which a person has overall
positive feelings about himself
or herself
High self esteem
√ positive light, confident, and respect themselves
√ higher levels of satisfaction with one’s job
√higher levels of performance on the job
√emotional stability
Low self esteem

√ high levels of self-doubt and
√ question their self-worth
√ attracted to situations where they will be relatively
invisible
√ negative judgment
Self efficacy
• Belief that one can perform a

specific task successfully
• Leads to greater effort to
accomplish a task
Proactive personality
• Person’s inclination to fix what is wrong, change things,

and use initiative to solve problems
• Tend to be more successful in their job searches
ROLES OF PERSONALITY IN
WORKER’S BEHAVIOUR
Personality traits play an
important role in predicting
work behavior
Worker’s behavior may be more

strongly affected by expected of
them as opposed to how they
want to behave
WORK BEHAVIOUR
(1) Job performance
• Performance of duties listed in an employee’s job description,
• Measures of job performance include quality and quantity of work performed
by the employee
• The accuracy and speed with which the job is performed,
and the overall effectiveness of the person on the job
(2) Organizational citizenship

• Voluntary behaviors employees perform to help others and benefit the
organization
• The motivation-behavior link
(3) Absenteeism
• Unscheduled absences from work
• Costly to companies (Eg: reduce productivity,
increase medical bills
(4) Turnover
• Employee’s leaving an organization.
• Costly to organization (Eg: reduce productivity, poor customer service
Highly committed, engaged, good OBC, positive attitudes
Disengaged from their jobs and rarely go beyond the

minimum that is expected of them
WORK ATTITUDE
Opinions, beliefs, and feelings about aspects of our environment
Job satisfaction
• Feelings people have toward their job

Organizational commitment
Emotional attachment people have toward the company they work for
Highly committed worker willing to put out effort to meet the company’s
goals, and has a strong desire to remain with the company
Watch the video and complete the task
given https://ed.ted.com/on/MmJXlWOZ
End of Chapter 2

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HGD 30202 ORGANIZATIONAL BEHAVIOUR

CHAPTER 2 UNDERTANDING PEOPLE AT WORK (PART 2)

Low self monitoring

Low self esteem

• Belief that one can perform a

• Person’s inclination to fix what is wrong, change things,

Worker’s behavior may be more

(2) Organizational citizenship

Disengaged from their jobs and rarely go beyond the

• Feelings people have toward their job

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