International Business Opportunities and Challenges in A Flattening World 1st Edition Carpenter Test Bank
International Business Opportunities and Challenges in A Flattening World 1st Edition Carpenter Test Bank
International Business Opportunities and Challenges in A Flattening World 1st Edition Carpenter Test Bank
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1. Local culture, values, and customs play an insignificant role in the business environment.
False; Easy
2. The highest hurdle to cross-cultural understanding and effective relationships is our frequent
inability to understand the influence of culture on the personality.
True; Easy
4. The Western languages follow the traditional and the more singular definition of culture,
where the word often implies refinement.
True; Easy
6. Culture influences our individual perspectives to such a great extent that we cannot always
account for or comprehend its influence.
True; Easy
7. Culture awareness most commonly refers to the automatic acceptance of another culture’s
values and perspective.
False; Moderate
9. Edward T. Hall is sometimes called the father of modern cross-cultural science and thinking.
False; Easy
11. In high power distance cultures, superiors and subordinates are more likely to see each other
as equal in power.
False; Easy
12. Individualism refers to people’s tendency to take care of themselves and their immediate
circle of family and friends, perhaps at the expense of the overall society.
13. Even though people are focused on the bottom line, culture plays a crucial role in deciding
with whom they do business.
True; Easy
14. Understanding culture is important in determining the success of a business because different
cultures have business practices, communication, and management styles that are different
from those to which you are accustomed.
True; Easy
15. Preconceived notions help in successfully conducting business with people from other
cultures.
False; Easy
16. Concepts like time and ethics are objective in nature that do not vary from one culture to
another.
False; Easy
17. Culture influences communication and, therefore, affects business if one is sourcing from
different countries.
True; Easy
18. Ethics is a branch of philosophy that seeks to address questions about morality.
True; Easy
19. Today’s philosophers divide ethical theories into eight general subject areas.
False; Easy
21. Ethical behavior refers to behavior that is generally accepted across cultures.
False; Easy
22. In theory, most global firms have clear guidelines articulating antidiscrimination policies
whereas in reality, they routinely self-censor.
True; Easy
23. Even within a specific culture, individuals have different ideas of what constitutes ethical or
unethical behavior.
True; Easy
25. In some cultures, where companies are seen as “guardians,” efforts to lay off employees may
be perceived as culturally unethical.
True; Easy
26. A person’s identity and unique physical, mental, and emotional characteristics defines the:
a. value system of the individual.
b. subculture to which an individual belongs.
c. nationality of the individual.
d. personality of the individual.
e. culture of the individual.
d; Easy
27. Values are usually acquired early in life and are often:
a. nonrational.
b. voluntary.
c. rational.
d. inborn.
e. free from cultural influences.
a; Easy
29. _____ most commonly refers to having an understanding of the values and the perspective of
another culture.
a. Culture awareness
b. Cultural cringe
c. Cultural acceptance
d. Ethnocentrism
e. Uncertainty avoidance
a; Easy
30. In Kzetch Solutions, a Norwegian organization, the assistant manager questions the
instructions given to him by the senior manager of the organization. Kzetch can be associated
with a culture that has:
a. high power distance.
b. low power distance.
c. high collectivism.
d. low individualism.
e. long-term orientation.
b; Easy
32. In the United States of America, children strike out on their own at a very early age. They pay
for their own housing and education. The American society serves as an example of a(n):
a. masculine culture.
b. individualistic culture.
c. collectivistic culture.
d. feminine culture.
e. culture with long-term orientation.
b; Moderate
33. Geert Hofstede is a(n) _____ who focused on a comparison of nations using a statistical
analysis of two unique databases.
a. social psychologist
b. statistician
c. historian
d. anthropologist
e. physiologist
a; Moderate
34. _____ is defined as broad preferences of one state of affairs over the other.
a. Ethnocentrism
b. Values
c. Esthetics
d. Altruism
e. Collectivism
b; Easy
37. _____ refers to how openly a society or culture accepts or does not accept differences
between people, as in hierarchies in the workplace, in politics.
a. Power distance
b. Individualism
c. Uncertainty avoidance
d. Proxemics
e. Collectivism
38. A culture which openly accepts that a boss is “higher” and as such deserves more formal
respect and authority is a culture with:
a. high individuality.
b. low masculinity.
c. high masculinity.
d. low power distance.
e. high power distance.
e; Moderate
39. _____ refers to people’s tendency to take care of themselves and their immediate circle of
family and friends, perhaps at the expense of the overall society.
a. Individualism
b. Collectivism
c. Masculinity
d. Power distance
e. Uncertainty avoidance
a; Easy
41. In Swedish cultures, both genders swap roles and the focus is on quality of life, service, and
independence. Sweden serves as an example of a(n):
a. masculine culture.
b. individualistic culture.
c. collectivistic culture.
d. low context culture.
e. feminine culture.
e; Easy
42. In _____ cultures, self-realization is counted as among the most important attributes.
a. individualistic
b. collectivist
c. long-term orientation
d. masculine
e. low context
a; Easy
44. _____ is a renowned anthropologist who is best noted for three principal categories (context,
space, and time) that analyze and interpret how communications and interactions between
cultures differ.
a. Geert Hofstede
b. Edward T. Hall
c. Claude Lévi-Strauss
d. Jane Goodall
e. Peter Loizoss
b; Easy
46. The tendency of people to do several things at the same time is reflected in a:
a. polychronic culture.
b. high context culture.
c. long-term orientation culture.
d. monochronic culture.
e. collectivist culture.
a; Easy
47. The study which focuses on space and distance between people as they interact is called:
a. collectivism.
b. power distance.
c. uncertainty avoidance.
d. ethnocentrism.
e. proxemics.
e; Moderate
53. In family-owned businesses in Latin America, the _____ tends to retain the key decision
making roles.
a. hierarch
b. patriarch
c. officially appointed head
d. board of directors
e. trierarch
b; Moderate
54. _____ is that branch of philosophy that seeks to address questions about morality.
a. Proxemics
b. Ethics
c. Egoism
d. Esthetics
e. Ethnocentrism
b; Easy
55. What of the following statements is true of the Reformation and Enlightenment?
a. They focus on practicality and profitability rather than being ethical.
b. They focus on equality and individual rights.
c. They focus on monarchy and divine rights.
d. They focus on the preeminence of the state.
e. They focus on discrimination based on race and ethnicity.
b; Easy
59. The Enlightenment promoted a set of values in which _____, not religion, was advocated as
the primary source for legitimacy and authority.
a. beliefs
b. reason
c. cultural values
d. faith
e. ethnic background
b; Moderate
60. People in Northern Europe and North America tend to schedule one event at a time. They
serve as an example of a(n) _____.
a. polychronic culture.
b. monochronic culture.
c. individualistic culture.
d. culture with high power distance.
e. culture with low uncertainty avoidance.
b; Moderate
61. In cultures where organizations are seen as “guardians,” any effort to lay off employees:
a. is considered unlawful.
b. invites penalties from the government.
c. is considered unethical.
d. is considered discriminatory.
e. means disrespect to the cultural beliefs.
c; Easy
66. _____ is the technical term to define corporate conscience wherein organizations monitor and
ensure their active compliance with the spirit of the law, ethical standards, and international
norms.
a. Corporate goodwill
b. Corporate image
c. Corporate social responsibility
d. Proxemics
e. Reformation
c; Easy
68. French companies show a preference for low-risk decisions and the employees prefer sharply
defined rules and rituals to get tasks completed. This serves as an example of a(n):
a. masculine culture.
b. culture with high uncertainty avoidance.
c. culture with long-term orientation.
d. collectivistic culture.
e. individualistic culture.
b; Easy
71. How can we effectively deal with the problems of cross-cultural interaction?
Much of the problem in any cross-cultural interaction stems from our expectations. The
challenge is that whenever we deal with people from another culture, whether in our own
country or globally, we expect people to behave as we do and for the same reasons. Culture
awareness most commonly refers to having an understanding of another culture’s values and
perspective. This does not mean automatic acceptance. It simply means understanding
another culture’s mind-set. It also means understanding its history, economy, society and the
impact that it had on what people think. This would help in the proper interpretation of
someone’s words and actions, which would mean that one could effectively interact with
them.
Moderate
72. Which are the other external factors that constitute a culture apart from the ones stated by
Hofstede and Hall?
76. Which are the areas that one needs to take care of when doing business with individuals from
other cultures?
It is important to take care of a whole lot of issues when one is doing business with
individuals from other cultures. One needs to understand the manner in which people
communicate and view time and deadlines. One needs to take care of the fact that they might
ask questions or highlight problems in a manner that is very different from the way one is
accustomed to. People in different cultures respond differently to management and authority.
One also needs to take care of the way they perceive verbal and physical communications.
One needs to understand the process of decision making which varies from one culture to
another.
Moderate
78. What is the source of the value system that every individual possesses?
Ethics can be defined as a system of moral standards or values. Cultural programming
influences our values. A sense of ethics is determined by a number of social, cultural, and
religious factors. This sense influences us beginning early in childhood. People are taught
how to behave by their families, exposure to education and thinking, and the society in which
they live. Each individual is influenced by the values, social programming, and experiences
encountered from childhood on. These collective factors impact how a person perceives an
issue and the related correct or incorrect behaviors. Even within a specific culture, individuals
have different ideas of what constitutes ethical or unethical behavior. Judgments may differ
greatly depending on an individual’s social or economic standing, education, and experiences
with other cultures and beliefs.
Moderate
Essay Questions
79. Culture is a slave neither to geographical barriers nor to the political boundaries drawn by
man. Do you agree with the statement? Substantiate.
Precisely where a culture begins and ends can be murky. Some cultures fall within
geographic boundaries while others overlap. Cultures within one border can turn up within
other geographic boundaries looking dramatically different or pretty much the same. For
example, Indians in India or Americans in the United States may communicate and interact
differently from their compatriots who have been living outside their respective home
countries for a few years. The countries of the Indian subcontinent, for example, have close
similarities. Moreover, cultures within one political border can turn up within other political
boundaries looking pretty much the same, such as the Chinese culture in China and the
overseas Chinese culture in countries around the world. Cultures are defined by the country
or nation and by different cultural groups. These groups include nationalities, subcultures
(gender, ethnicities, religions, generations, and even socioeconomic class) and organizations,
including the workplace. The term “national culture” is defined not only by the geographic
and political boundaries of a nation but also includes regional cultures within a nation. It
might as well include the cultures of several neighboring countries. Boundaries have changed
throughout history. The changes in the territory that make up a country and decide the name
of the country influences the culture of each country.
Moderate
80. How does ethnocentrism color our opinions about individuals from other cultures?
81. How does the Latin business culture differ from that of North America and Europe?
The business culture of Latin America differs from that of the other parts of the American
continent. Some of the major industrial and commercial centers embody a business culture
that is highly sophisticated, international in outlook, and on a par with that in Europe or North
America. They often have modern offices, businesspeople with strong business acumen, and
international experience. Generally speaking, several common themes permeate Latin
American business culture. Businesses typically are hierarchical in their structure, with
decisions made from the top down. Developing trust and gaining respect in the business
environment is all about forging and maintaining good relationships. This often includes quite
a bit of socializing. Another important factor influencing the business culture is the concept
of time. Many people unfamiliar with Latin American customs, especially those from highly
time-conscious countries like the United States, Canada, and those in Northern Europe, can
find the lack of punctuality and more fluid view of time frustrating. This is a generalization,
though, and in the mega-cities of Latin America, such as Mexico City, Sao Paulo, and Buenos
Aires, time definitely equals money. In most Latin American countries, an air of formality is
expected in most business interactions and interpersonal relationships, especially when
people are not well acquainted with one another. People in business are expected to dress
conservatively and professionally and be polite at all times.
Moderate
84. Culture awareness most commonly refers to having an understanding of the values and
perspective of another _____.
culture; Easy
85. _____ requires that we reorient our mind-set and expectations, in order to interpret the
gestures, attitudes, and statements of the people we encounter.
Cross-cultural understanding; Easy
86. The teachings and experiences in a particular culture decide the reasoning and the _____ of
the people.
value system; Easy
87. _____ refers to the set of beliefs, values, and norms, together with symbols like dramatized
events and personalities that represents the unique character of an organization.
Organizational culture; Easy
88. Geert Hofstede is a(n) _____ who focused on a comparison of nations using a statistical
analysis of two unique databases.
social psychologist; Easy
90. _____ can be defined as broad preferences for one state of affairs over others.
Values; Easy
91. In individualistic cultures, _____ is counted as the most important attribute of an individual.
self-realization; Easy
92. In _____ cultures, men cut tough and independent personas, while women cultivate modesty
and quality of life.
masculine; Easy
93. _____ refers to the manner in which individuals physically and verbally meet and interact.
Business protocol; Easy
94. _____ refers to how one gestures, twitches, or scrunches up the face, which in turn represents
a veritable legend to one’s emotions.
Body language; Easy
95. _____ refers to everything from how close people stand to one another to how people might
mark their territory or boundaries in the workplace and in other settings.
Space; Easy
96. Philosophers today usually divide ethical theories into _____ general subject areas.
three; Easy
98. The _____ was a period of European history in the sixteenth century when Protestant
thinkers, led by Martin Luther, challenged the teachings of the Roman Catholic Church.
Reformation; Easy